Wes's Service, Inc. in
Calumet City (IL)

A few days ago I went to pick up my car that had been towed to Wes's Service. Ms. Sherri did an excellent job of making this process easy and was even considerate about the very low temperatures that day. Usually customer service at towing places are terrible, but I had a wonderful experience with Ms. Sherri.

Excellent service, thoughtful when towing my vehicle. Thank you!

My load shifted so I came here they got it done pretty fast and helped me on some strap im still learning this trucking stuff but got some advice too and the staff in the office (Liz and Victoria) seemed very nice too 👍

On point right then and there and very helpful in this stressful situation thank you Nicki

Thank you for your amazing fast professional service... Wes's is the best!!!!

Nikki was incredible. She was very helpful and polite, as well as knowledgeable about everything Wes's. If you're ever having an issue over the phone with anyone and or in person, I recommend that you request Nikki. She'll definitely get the job done swiftly and efficiently. That woman deserves a raise in pay.

I would put 0 stars because this company is nothing but scammers who run a "Cash Only" business that provide fraudulent information about what is needed to pickup a vehicle and seem to charge $600 a day. We went to pick up a vehicle and were told that we needed to pay $600 in cash to get the vehicle back after it was in an accident that left the driver in the hospital for a day. Unfortunately, we were not able to get the vehicle back yet but were informed that the price is only going to increase the longer it stays at that this "business". This is absurd and they are effectively holding a vehicle for a ransom avoid this company at all costs and pray that no Police Departments (Olympia Fields or Calumet City) or anywhere else in Southern Cook County ever take your vehicle here. We will be in contact with our insurance providers and lawyers.

Mark and Wes’s have been awesome since the get go when we started projects in NW Indiana and SW Michigan. Mark is by far one of the best truck drivers I’ve met! I’ll continue to use you guys every chance I get!

Great service didn’t take long to pull up at all. Highly recommend

I came here to sort some matters of mine out and found myself dealing with one of the most apathetic and inconsiderate person I've ever dealt with in a professional setting. I tell her to go get the manager, to my surprise, this lady tells me she is the manager. I don't know what kind of business you run here but I would never allow someone as childish as she is to manage my company.

Calumet city's police had my jeep towed there. They damaged my car more than before they towed it. When I went to pick it up 2 days later, it was over $400. Then I had to pay another $35 for them to pull it out of the lot so AAA could tow it to my house.

Office staff were a big help,considering I have never been to a junk yard,yard staff knew exactly where to take me,and showed me what I needed off car.

It's not open for 24 hours Of course, here is a low Google review for this situation: --- Very disappointed! We saw the 24-hour service clearly marked on your website, but when we arrived at the site at 5:03, we were told that your working hours were from 9 am to 5 pm. Due to the wrong information on your website, we arrived three minutes late, were unable to retrieve our car, and were forced to pay an additional overnight fee. The staff was completely unwilling to help us solve the problem. This experience was very poor, completely inconsistent with the service hours promised on the website, and seriously affected our trip. I hope you can correct the information on your website and tolerate other customers encountering similar problems.

I was towed in by them after an accident. They responded to the scene fast and besides some of the fees that I thought were slightly high, the customer service by the administration clerk was great. I can't remember her name (middle aged black woman) but she was super nice and through. She took the time to explain to me the process and everything I needed to know. I came in kinda frustrated but she still was calm and understanding and I left there in good spirits after my interaction. You guys should be grateful to have her apart of the team!

Fraud towing company. My car got stolen and I had to PAY to get it back as it got towed here, the police said it would be free then they said it was $275 for towing, plus $75 for storage, and another $50 per day. I ended up paying $400 then had to pay $125 more to get it towed out! And the desk lady had an attitude the entire time. Horrible service and they like to tell you one thing then the next time you come back add on a new rule and you end up paying double or more of what you expected.

Ms.Michelle was so lovely and sweet, in my time of complete turmoil trying to assess my car situation. She was calm and so helpful, thank you Wes’s Service, Inc. and keep her around!

Great place, I scheduled a tow for a certain day, they came in time, got a call like they said I would get when the driver would be near. Everything was fast and efficient, they told me how they charge so I looked at the miles that my distance was to calculate the price but the price the tow truck driver gave me was actually lower than i calculated. Im definitely going to be calling again if I ever need a tow. (Edit: called more recently price has went up alot, dont know if it was cause it was going to be a night tow or what, even tho they wouldve had me waiting 3 hours, i needed to go the same distance if not closer than last time. Unedited part is from acouple years ago, had 5 stars now just 3)

My concession trailer was towed from in front of my home for not having called registration, I paid the fee to the police station, but Wes’ charged me $2200.00 for the tow fee, calling it a specialty tow when all they did was hook it up to a pickup truck and tow it maybe a mile to their location. This price is outrageous and unnecessary. Included in that 2,200 was a 2 day charge for $175.00 each day for storage, but my trailer was towed yesterday and I went and got it today, so it was only one day, and when asked they said because it was there yesterday when it got towed and today, but. Busy it hadn’t even been a full 24hrs. I feel that their pricing is gouging and unnecessary. I feel that because my trailer was for business they felt that they can gouge me and make more money off of it.

I came to pickup stolen recovery and Liz helped me out.she was doing 3 different things at a time but still was extremely friendly. She was extremely professional and if I owned this company she would definitely have a lifetime job with me.ive been to alot of tow yards and Liz by far the most professional and polite (not to mention cute) I've ever dealt with. Don't let that employee get away lol. Thanks again

Wes’s is the most ridiculous tow company anyone would have to deal with. They do everything to keep your car with them so that they can add additional $65 to your bill each day that passes. Our car was stuck just by the road and the police called them to come pull it out. First they said they only accept cash for a $175 bill. Who goes around taking such cash with them??!! So they had to take the car to their company. We went there the next day and they said the bill is now $375 (additional $200) and we need to go and get release papers from the police. We went to the police and the officer in charge called them that it was clearly stated on the paper we had with us and presented to them earlier that the vehicle was NOT impounded and should be released to us. Before we could sort all that out and drive back to their location, Wes’s said they have closed for the day. We had to go there the next day and they charge addition $65 each day that passes. The next morning, Wes’s asked for release papers from the police again when we got there!!! They said they can’t work with the confirmation they got from the police the previous day. Imagine???!!!! We had to drive to the police again. The officer too was disappointed for their unnecessary actions. Absolutely worst car towing company ever!!

Excellent service! We were in an accident, and Melanie and Chris helped us through the whole process of getting our vehicle towed and then released to our insurance company. They were so friendly and professional. Car accidents suck, but these guys made it suck a little less. Highly recommend 😀

I needed my car towed really quickly and Wes's Service took great care of me. The driver arrived within 15 minutes of my call, was very courteous and got my car to the mechanic. The Customer service provided by Melanie was awesome. This company came thru in the clutch!!!!!

Worse experience I've ever had. Literally missed my appointment after not having my car because the driver has been pushing back my arrival time the entire day. Literally body sho was closed when he arrived.

I got a flat tire and brought it to them and got them to change it. It was the best price I have seen around here, and they did a great job. It is worth every penny to use their services, they are never let, they never do anything halfway, and their prices are fair.

My stolen car was towed and got notice from police after a week. I paid $790 ( on a Friday) , they looked for my car but couldn't find my car. Asked me to come back on Monday which I said to them I couldn't make. Was there on Wednesday but asked me for additional $130 storage for their failure to find my car. I asked them if they pay me any thing for not knowing where my car was after paying them on Friday? This is a sham business policy but unfortunately, I don't have time to drag this issue with them. Be warned! Stay clear of this company if you can.

They don't except cards, they said they don't have change and kept/took the rest of my money. When I got my vehicle the whole inside was trashed from people going through it. All of my belongings were scattered throughout the entire vehicle, my seats and interior was stained, they stole items from the arm rest, glove box, ect... Even raccoons were in my vehicle and it was only there for 2 days. I have been terribly disrespected by this company and I am beyond disappointed. 😡😠😤👎

Mental note to never call them again and to tell everyone not to use them as well. I thought it was outrageous they were charging $150.00 for a jump. I understand they may have been swamped with calls but to charge that amount was a sign they were preying on folks that were vulnerable. 150 is overkill. Also the person answering the phone was rude.