We had an outstanding experience working with Xavier Mills at the dealership while helping my sister-in-law and brother-in-law purchase a Jeep Gladiator. From start to finish, Xavier was incredibly patient, knowledgeable, and genuinely pleasant to work with. At no point did we feel rushed or pressured, which made a huge difference in what can often be a stressful car-buying process.
I had discussed pricing with Xavier over the phone ahead of time, and not only did he honor that conversation, he actually went above and beyond by securing us an even better deal once we arrived. He took the initiative to track down all applicable manufacturer incentives and coupons to make sure we were getting the absolute best value possible. That level of effort and transparency really stood out.
Xavier took the time to clearly explain every step of the process, answered all of our questions thoroughly, and made sure we felt confident and informed the entire time. His professionalism, honesty, and friendly, low-pressure approach made the experience smooth and enjoyable from beginning to end.
Because of Xavier, we’re genuinely looking forward to our next vehicle purchase instead of dreading it. If you’re looking for someone who truly has your best interests in mind, we highly recommend working with Xavier—you won’t be disappointed. ~Prasan
Thank You for my need ride. It took 2 Salesmen (Mufammad Akhtar & Syed Ahsan Ali) along with Sales Manager Danny Lopez to get a deal done. Thankfully, we are all happyand I get to drive away in the newly named Roby Da Beast.
Can’t put in words how thankful I am for the help Raylon and Dan provided. They explained everything very thoroughly and made the car buying process easy. Raylon asked what I absolutely needed in a car and what I was looking for; he got to work and lined up all possible options. They let me test drive in the snow which is a plus in the Midwest! They allowed me to take my time and discuss options. Dan cranked the numbers and explained finances, next thing I know we were signing papers. Buying a car usually feels like drag but this interaction was very honest and lots of laughs. Thanks Texas and Dan!
Poor experience from the start. I initially tried to verify whether a vehicle was in stock and was given the impression that I would receive a call from Ben the following day. That call never happened. Instead, I received three other calls and two emails, one of which included a video.
I then emailed Ben to explain that I would not be able to make it into the dealership on Saturday and that I would reach out if I decided to move forward with any vehicle there. Despite this, on Saturday I received two additional calls, followed by another call on Monday. In that voicemail, the sales associate referenced a completely different car.
When I returned the call to explain my experience, I was repeatedly interrupted and not given the opportunity to speak or be heard. I understand that sales is a challenging business and that competition is tough, but setting yourselves apart starts with listening to customers and respecting their communication. Unfortunately, this experience did not do that.
Amazing service! Excellent and highly recommended. Took me a hour to purchase one more car from here ! Mirsad (Mat) is very professional and made the entire process so easily and quick! This is the only dealership that we come back to each time. Excellent service and amazing team!
By far one of the easiest dealerships to deal with! After multiple hidden fees dealing with another dealership trying while trying to purchase a 2025 JGC Reserve! We decided to look elsewhere. We found the exact same vehicle here. The associates were extremely helpful and straightforward on the price! After a brief conversation over the phone we had a deal within about 20mins and a pickup date set. Not to mention we saved just over $3,000 with the exact same vehicle with all the same upgrades. Phenomenal service and would highly recommend!
I wish I could give this place zero stars. I will never take my car here again. I have brought my car in about three times for different problems and every single time there is clearly a problem with my vehicle. They have sent me home stating there’s nothing wrong with it. This third time we were able to pull the codes that were up when the check engine light was going on and even after giving the technicians the codes they still refuse to do any work on the vehicle. My car would not accelerate properly was making horrible noises and shaking intensely while driving. This car is clearly not safe for me to be driving on the road and instead of looking at any of the parts that pull up on the code, they just told me to take my car home and then it was perfectly fine to drive. When they couldn’t diagnose the problem, I even offered to show them a video of what my car was doing and like I said we gave them the codes that they needed and he had advisor. Refused to even look at my video. The issue that I had before this was with the screen. It continuously has a message shooting up on the screen while I’m driving, reversing or using any sort of app on the screen stating that I need to take it into a dealership. When I bring this car into a dealership, they tell me there’s nothing they can do to take that message off of the screen. They refuse to replace it. They refuse to fix it and now I am sitting here with a message popping up every few minutes while driving. This pops up even while I’m in reverse, trying to use my camera, which I know is illegal for them to refuse to do service on when it messes with you being able to properly use a back up camera. I’ve spent over $60,000 on a car that has needed to be brought in three times and the car is not even a year old. They could care less about putting someone in an unsafe car to drive and are extremely lazy. I will never step foot in this dealership again, and I don’t think anybody else should either. It’s a complete waste of your tim. Do not waste your time here go to another dealership who actually give a crap about their customers because these people careless and have no problem expressing that either.
I came to this dealership through a friend of mine, Esmir, who highly recommended it — and I’m really glad he did. I purchased my newest Ram and a new Jeep Grand Cherokee for my mother, and I couldn’t be more pleased with the service and overall experience. The team’s professionalism, friendliness, and customer-focused approach made everything smooth and enjoyable.
Came in to trade my WRX in for an Audi I liked. They gave me a great trade-in value and helped me get a prorated rebate for my after market warranty which I wasn’t even aware I could do. Muhammad was a very knowledgeable and professional salesman and make the process very easy. I will be coming back for my next car! 5 stars!
I just bought 2026 2500 ram from Arlington Heights Napleton Dodge Ram, and WOW—what an experience! David Sawicki was absolutely amazing to work with. He made everything super straightforward and really took the time to understand what I needed. The management team was fantastic too. Truly great people all around. Couldn’t be happier with my purchase! Highly recommend!
The WORST to say the least. I’d rate them zero stars if I had that option. I was given an I.O.U. Voucher for 1 free tire rotation & 2 free oil changes. I had my vehicle serviced at the Arlington Heights Napleton for an oil change & a tire rotation. After waiting nearly over an hour, I finally got the vehicle. I asked if the tire rotation was performed only to be told no it wasn’t give us a couple minutes to do so. 20 mins later I received my vehicle, only to find a puddle of oil on my driveway. I called Steve the service Manager & he was not sincere or understanding.
He repeatedly kept saying well, we can see what’s wrong with your car, we can see what’s wrong with your car. There was nothing wrong with my car. I just went in for the oil change. I requested for my vehicle to be towed back to their location. A few days later I received a call informing me the technician did not tighten the drain plug. I reached out to speak to the Manager to say this is unacceptable & how do I trust to have my vehicle serviced there for the 2nd oil change. I was assured Daniel Lopez will call me to discuss my issue. I have yet to hear from him. I also just learned that when they performed the tire rotation it was done incorrectly. Since the rear wheels are larger than the front they rotated them front to back and vice versa rather than side to side. Needless to say I will never return or refer this dealership to anyone looking to purchase or have serviced. One mechanics mistake, could have damaged my car for good.
I just had the most incredible experience purchasing my brand new Jeep from our amazing sales representative, Muhammad Akhtar! From the moment I walked onto the dealership, Muhammad greeted me with a warm smile and made me feel like I was part of the family.
His extensive knowledge of the Jeep lineup and features was impressive, and he took the time to answer every single one of my questions without making me feel rushed or pressured. He truly cares about his customers and is passionate about finding the perfect vehicle to match their needs.
Muhammad went above and beyond to ensure I got the best deal possible, working tirelessly to negotiate with the manager and secure an unbeatable price. His negotiation skills are unmatched!
But it wasn't just about the sale - Muhammad took the time to explain every detail of the vehicle, from the features to the maintenance, and even gave me some valuable tips on how to get the most out of my new ride.
The entire process was seamless, and I was in and out of the dealership in no time. And the best part? Muhammad made sure I left with a huge smile on my face and a sense of satisfaction that I've never experienced before!
If you're looking for a sales representative who truly cares about your satisfaction, look no further than Muhammad Akhtar! He's a true asset to the dealership, and I can't recommend him enough.
*THANK YOU, MUHAMMAD, FOR MAKING THIS EXPERIENCE TRILY UNFORGETTABLE!*
Hello everyone!! Just want everyone to know that this place is amazing. Very homey and the salesmen really do their best to give everyone the best deal. This is my third vehicle from my salesman Mr. Lewis Belcher. He has helped me throughout the years and always picks exactly what I like without me even having to struggle with picking the right one. He just knows what I like with a few words and never fails. I will definitely keep coming back. I love my new 2024 Jeep Grand Cherokee. Fits all my family. Very very satisfied!
I had a issue in the past with the service department that led me to leave a negative review. After posting it, I was contacted by Sharnae, the Customer Relations Manager, and I’m genuinely grateful for how she handled everything. From the moment she reached out, she was professional, patient, and truly listened to my concerns. She took the time to understand what happened, made me feel heard, and took responsibility on behalf of the dealership. Most importantly, she acted quickly to make things right. Because of her effort and follow-through, she was able to help me and make things right and restored my trust in how customer concerns should be handled. Her communication, respect, and commitment to resolving the issue were exceptional. Although I had issues in the past, Sharnae turned a bad situation into a positive experience through her dedication and care. She is a great example of what real customer service looks like, and I appreciate everything she did to help me.
My husband and I purchased a vehicle last weekend from this location. We made a same day appointment and coordinated the vehicle we wanted with Napletons. They were very patient and answered all of our car inquires. They even sent us the car fax to the car we were looking into. Upon arrival, we were already all set to test drive, thanks to David Sawicki. David was very professional, knowledgeable, & worked fast to get us in and out on the road. I highly recommend going to see David for your next purchase.
All I can say is from the moment we walked in, we were greeted by the lovely staff in front. Such friendly faces and for not having a appt, they got us in quickly and made sure we were taken care of. We worked with Muhammad A. (sales consultant), who answered all of our questions. He really knew his stuff! Never once did he rush us. He also made sure that we got the best deal for our budget ! Then, there was Imran (finance manager). Funny guy , makes you feel like family! He also made sure that we received the best deal when it came to the extra warranty! Thank you guys! Highly recommend this dealership !
I bought an Audi Q3 from this dealership earlier this year and it included Napleton Care for a year which includes oil change, tire rotation and a multi point inspection. I took it for an oil change on a Wednesday and the following day while driving to work my engine overheated due to the coolant level being below the recommended point. A complete shock considering I had just taken my car to the “experts” that told me everything looked great. Needless to say I spent more money than their Napleton Care was even worth on top of the stress that could’ve been avoided had the Napleton mechanics done their job in the first place. I will not be returning for the rest of the Napleton care. I’ll be going to a dealership that actually knows what they are doing. Absolutely unacceptable!
Two weeks ago I purchase 2025 Jeep wrangler spot and I have excellent experience. The people there was so nice,professional, polite and most important not to pushy. Our sealer Nick was so nice helpful and he do everything to we get best deals. From now I gonna recommended to any my friends to go there to buy cars because he not gonna get disappointed and for sure gonna get best deal and enjoy in atmosphere there. I recommend to everyone to go there not gonna make mistake.
Wow...Great Experience my car salesman Nicolae was awesome from the first time we met....got the deal done. Great customer service and experience all around. From top to bottom.
Thank you Nick and Sam for your help, the process was simple,easy and smooth buying my first truck from you !!! Great experience, I will recommend you to all my friends and I will do business with you guys again very soon !!!
Coming off of the highway today, my tire went completely flat as I pulled into the car lot. I was on my way home, but I wasn’t able to drive with that tire. In front of me were two young men who offered to change my tire and help me out. They were a godsend! Eddie changed my tire and Daniel helped him out, also. They were both the kindest, most helpful guys, asking for nothing in return. They really helped me out when I needed it and I really appreciate that they took time out and put in a lot of effort to change a strangers tire! Next time I need a car, or someone I know needs a car, I am definitely recommending this place and these guys!
I had an excellent experience working with Saad Mansuri to find my new car this weekend. From start to finish, he made the process smooth, comfortable, and stress-free. What stood out most to me was that he really listened. Instead of pushing me toward something I didn’t want, Saad took the time to understand my needs, pointed me toward solid recommendations, and then gave me the SPACE to consider my options.
There was absolutely no “hard sell” pressure—just genuine guidance and support. He presented multiple options, walked me through the details clearly, and let me make the decision at my own pace. It made the entire process feel collaborative rather than transactional, which is rare in car buying.
Thanks to Saad, I drove away in a car I love and felt confident in my decision. If you’re looking for someone who is knowledgeable, patient, and truly has your best interests in mind, I highly recommend working with him.
The best dealership I have went to. All the staff members were wonderful. Saad helped me find the perfect car. He was super patient with me and answered all my questions. He went above and beyond my expectations. I have already referred two people to go buy their next car with him ! Thanks to Saad I really appreciated his help and I’m driving my dream car.
We drove from Milwaukee to look at a Fiat 500X after being told it was sold, then told it wasn’t. Right away, there were red flags. The car had a stain near the roof that the salesman brushed off as “just a stain.” Other Fiat owners told us it’s usually a sign of a leaky sunroof.
When we started the car, multiple warning lights came on for lamps/lights being out. The vehicle wasn’t even cleaned — there was garbage in the console — and we also found rust on the subwoofer. For a car that supposedly passed a “safety check,” these issues should have been caught before showing it to a customer.
We declined to buy the car and explained why. A few days later, the dealership called to negotiate on price, saying they were addressing the sunroof. But the problem wasn’t just the sunroof — it was the overall lack of care and transparency.
When I said this wasn’t the right dealership for me, I meant it. Buyers beware: if obvious issues are overlooked before you even drive it, imagine what else could be missed.
Recommendation for Napleton Arlington Heights – Infiniti QX60 2014
We recently purchased an Infiniti QX60 2014 and were very impressed with the outstanding service from Manager Meta and Salesperson Nikolay: • Professional and personable: Meta guided us through every step—from our first call to the final purchase—with patience and genuine friendliness. • Knowledgeable and passionate: Nikolay clearly explained all the features and benefits of the QX60, answered every question, and showed real enthusiasm. • No pressure sales: We felt respected and supported in our decision—not pushed into buying. • Clear and efficient process: The paperwork was handled smoothly and quickly, thanks to both Meta and Nikolay’s support.
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We’ll share pictures soon, but in summary: if you’re looking for a friendly, honest, and seamless buying experience, ask for Meta and Nikolay at Napleton Arlington Heights. We love our new QX60 and highly recommend them!
I recently purchased a Wagoneer S and had an outstanding experience from start to finish. David was an incredible salesperson—professional, attentive, and truly went above and beyond to help me through the process. Everything moved quickly and smoothly, thanks to the efficiency of the entire team. Sales Manager Mike stands out as one of the most professional individuals I’ve ever met. He followed up with me multiple times to ensure I was happy with my purchase. General Manager Matt also stepped in and worked out an amazing deal, especially considering the tough situation I was in with my Audi. I can’t recommend this dealership enough—100% satisfied!
Thank you, guys, for your help! The salesman Nick made the sales process smooth and easy. I highly recommend this location to anyone looking for a new or used car. Nick also speaks Russian and Romanian if needed—big thanks for that, too! I love my Jeep Wrangler. Thank you again!
Alex the manager was incredible! So was everyone else that we met while there, 6 ish hours to finalize a lease and trade in. Just beware it does take a while, but Ali was our sales guy and he was awesome too. They made it not unbearable to get a new car, which I feel like is rare these days. We had two kids with us too and they were very accommodating and the kids were entertained. Thanks again to everyone here! Loving my first time jeep experience.
Highly recommend coming to this dealership! If you do make sure you ask for Freddie he was very professional to my wife and I since we walked in the door. I’ve been to multiple dealerships and this was my best experience ! Freddie listens to what you are looking for . Doesn’t rush you with anything and explains every single information on what we asked . We were there after closing time , going back and forth and Freddie never lost his patience, he kept asking if we wanted anything to eat or drink . & for me that’s a big plus because I’ve been to different dealerships that don’t offer anything until you finally do the deal . So if you are looking for a vehicle and they have it I highly recommend coming here . Freddie and his manager will try their best to get you that deal !
I had the pleasure of working with Kristina at Napleton, and I couldn't be happier with the service I received. From the moment I walked into the dealership, Kristina’s professionalism and enthusiasm were apparent. The vehicle I initially wanted was no longer available and she took the time to understand my needs and preferences, guiding me towards the perfect car that checked all the boxes. As we all know buying a car could be stressful but thanks Kristina’s attention to detail and commitment to excellence she made the entire car buying process seamless. Her straightforward approach and exceptional customer service skills made me feel valued and at ease. When I got the car, it only came with one key but thanks to her expertise and dedication, she was able to locate the previous owner and retrieved the other key for me. If you're looking for a sales person who goes above and beyond to provide outstanding service, I highly recommend working with Kristina. You won't be disappointed! Thank you, Kristina, for your exceptional assistance and for making my car buying experience truly remarkable.
Aug 23, 2024
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