You can always TRUST Casey Auto with repair needs. They never try to oversell on anything. Staff is very knowledgeable and you can tell they really care about your car and its needs. Went there on a recommendation and never went anywhere else since then. Friendly staff!
Not enough praise can be given to these guys. Joe was courteous and thorough in explaining all the issues my vehicle had. The work was performed in a timely manner without any surprises. I always recommend Casey’s to everyone I know.
I don’t write reviews often - but this service stands so much, and it feels important to share. I’ve been bringing our cars to Casey Automotive for over five years, ever since we moved nearby, and I can honestly say that in more than 20 years of car ownership, I’ve never experienced care like this. Every single visit, I’ve been treated with respect, patience, and genuine kindness. Even though I’m not usually the “car person” in our household, I’m often the one dropping cars off or picking them up, and I’ve always felt comfortable and taken seriously. That care really showed during COVID, when Casey Automotive helped with my uncle’s car. They took the time to explain what was going on, what mattered, and whether repairs were truly worth it - no pressure, just honesty and kindheartedness when it was needed most. What prompted me to write this today was a moment that could have easily been brushed off but wasn’t. Last night, I called worries that my car might be on the verge of breaking down. With kids and multiple pickups to juggle, the idea of being stranded was not on my 2026 bingo card. Sean asked me what was going on and told me to come by in the morning and promised he’d personally make sure the car was looked at right away. He even offered a loaner if it turned into something bigger so I could still get my kids where they needed to be. True to his word, when I arrived, they checked my car immediately. Sean walked me through everything they inspected and made sure I felt confident and safe being back on the road. They found and removed a rodent’s nest under the hood, topped off the oil (even though I still had plenty of miles left but it’s a known problem with our car), and gave the car a full once-over. Within about an hour, I was back on the road – reassured and grateful. When people ask where to take their car, this is the place I recommend without hesitation. This is a shop that looks out for its neighbors, that understands a parent’s worry, and that treats safety and trust as non-negotiables. If you’re looking for a place that truly cares about you and your family, not just your vehicle, this is it.
Very happy to bring my cars to Casey’s auto, they always take care of my car issues. I will always recommend Casey’s to any friend or family, very trustworthy and super professionals..
Casey Automotive is fantastic! They’re quick, honest, and reasonably priced. Oil changes, tires. They also handled my brakes perfectly. Definitely recommend them for all your car needs!
RIP-OFF CITY - TOTALLY UNETHICAL - Wayyy overpriced - work performed made vehicle WORSE and had NEW(10 mnth old <8k miles) on Michelin tires - tried telling me tires bad & needed replacing - had chance for future work - NOT ANY LONGER
I arrived on Saturday as scheduled. The vehicle was collected and processed in a timely fashion. A few PM issues had to be addressed but the costs were reasonable and completed that visit. Thank you
I came in for new tires and an oil change, and during the service they let me know about a few additional issues they found. I never once felt pressured or like they were trying to upsell me. Everything was reasonably priced, and they worked quickly and efficiently. I’d absolutely recommend Casey’s to anyone!
Staff is attentive to you and your autos need explaining thoroughly and even showed picture of suspension issue at service desk. Part needed to be ordered for electrical repair and exact estimate of when part was to be delivered and what day part could be installed delay minimal. Winterization and oil change completed on initial day of autos service therefore all was done within about a 4-6 hour time frame(for both visits) The staff is very good at managing work flow and have superior knowledge of auto repairs for a wide variety of makes and models. Want to keep your auto in tip top condition Go to Casey's! Thank you to all the staff and owners.
I brought in a car in for a pre-purchase inspection. They did an incredibly thorough job, texted me with the results and also included pictures of areas that needed attention. When I picked up the car they took the time to discuss their findings with me and answer any questions I had. They were very thorough, pointed out areas that needed immediate attention and those that would require service in the future. They made me feel very comfortable and did not rush me through the process and we’re willing to take the amount of time I needed to have all my iQuestions answered. I was very impressed and highly recommend them for your automotive needs
I trust Casey with my vehicle. They tell me when something should be covered under warranty, and are very honest about what service my car needs and doesn’t need. Very fair pricing and friendly service.
Normally I have gotten great service here. But, I was shocked when I brought by Truck in for the AC not working properly. I was charged $150.00 for a diagnostic and they wanted an addition $600.00 to recharge the AC system. The car dealership was charging $350.00 total for the same service.
We’ve trusted Casey Automotive with our cars for several years. Yesterday, like on previous occasions, they completed the requested routine maintenance then suggested legitimate preventative maintenance items. They don’t push it or scare you into other expenses but merely make recommendations and advise. They sometimes have coupons to help with the cost, too.
I booked an appointment for my car at 8:30 am and they told me I would get it back by the end of the day, and I confirmed it with someone on the phone while my car was left there. However when I called again at 5pm they said they wouldn’t be able to start working on my car until 2pm the next day. Very frustrating as they don’t provide loaner cars either, if I set an appointment I should be guaranteed to get my car back in a timely manner. Otherwise don’t overbook with appointments! Very frustrating, I ended up not getting my car serviced here.
Very insulting experience from guest service agent. I made an appointment for an oil change at 7:30a, which is the earliest option. When I dropped off my vehicle, I asked if they thought it could be completed by the end of the day, and he said he wasn’t sure. I asked if it would be possible to call me if it wasn’t going to be completed within the day, and the employee raised his voice pointed his finger at me, and said I would need to call in because I had 1 car to worry about and he had 45 cars he was responsible for. I understand the issue of having many cars to respond to, but why take an appointment for a 7:30a oil change and get upset asking if it can be completed same day.
I have been going to Casey’s for years. There is not anyone other than Casey’s I trust with my cars, they are very honest and trustworthy and always go out of their way for the customer.
The Arlington Heights location inspected everything on my car besides changing the oil. They discovered a leaking rear axle and advised me to take it to the dealer because it should be covered under warranty, and it was!! I appreciate their honesty and thorough service
This was just a scheduled service trip and as usual it was handled efficiently and friendly. Casey has been taking care of my auto needs for 10 plus years; I’ve never been disappointed. Sean and his crews are the best!!.
I have always had the best of service from Casey's. Sean and Joe are always helpful. I won't go anywhere else for my auto repairs. When I see cars all around the place, that is testament to their great service.
Totally enjoy the professional atmosphere at Casey's. I have been bringing my car to this location since 1981 and will continue to do so. They always give honest advice. They are also reasonably priced.
We have been taking our cars here for years. They have been upfront, helpful, identified when another places work needed to be redone, and helped us identify the timing of getting rid of our car to buy a new one. We had a communication issue yesterday. The gentleman that helped us resolve the issue was intent on not letting me walk out the door until I was satisfied. Good customer service goes beyond doing the job well. Seeing the customer as a human and being flexible to ensure that everyone feels like equals in the situation is key. Thank you for taking care of our cars and standing behind your work.
I had an amazing experience with Casey Automotive! Paul took care of me and he said that my car overheat light coming on was due to my radiator being clogged. I authorized the radiator and hoses replacement and they were very fair with their pricing. Paul was able to get me an additional discount which was a nice surprise when I picked up my car! And he sent a technician to pick me up to get my car since I didn’t have a ride there on that day. I had a top notch experience and I’ll definitely go back to Casey for my automotive needs!
I normally go to the Palatine location which I love for my 3 cars (5 stars to them). I saw appointment openings for the Arlington Heights location so wanted to give them a try. I needed an oil change, and due to age of the car coolant and brake fluid flushes were overdue according to the manufacturer and were required. My appointment was at 11:30, which should have allowed time for everything. The service advisor greeting was gruff and dismissive, stating the appointment is only for a drop off slot and doesn't guarantee work can be completed today. He focused only on the oil change, not wanting to speak about my other maintenance concerns, simply stating that the technician would do an inspection and call me back. As of 5:25 I heard nothing, so called, knowing they close at 6PM. They stated the technician was finishing the oil change and everything looked good. There was no time or opportunity to take care of everything I felt was needed. More attention to customer service listening is needed at this location. I'll return to Palatine the next visit to get everything addressed more thoroughly.
I didn't plan to go to Casey automotive, but my car broke down on rand road, and I pulled in a parking lot. incidentally it was across the Casey automotive. I left my car for two nights in the parking lot, and later called the Casey's. They asked me to bring the car to them. They took some time to check my car, and sent me an estimate. I spoke with Shawn, Joe, and another gentleman at different times. They all were great explaining me about the different repair my car needed. Nonetheless, I asked for some discount and it was honored too. I believe, all repairs are done as described. My car runs good now. Except I noticed some grinding noise on starting. Not a big deal. I am sure they will check it, and rectify. Casey automotive will be my one stop mechanic shop now, for all the repairs, minor to major. It was a great no hassle and clean experience with the Casey automotive. Thank you all there.!
Took my truck to see Sean at Casey’s Automotive for an oil change, I have to say hands down Sean and his team are top notch. While my truck was in the shop Sean and his team gave my truck a once over only to find many issues that I was unaware of. Sean took it upon himself to make sure my truck was road ready and safe without breaking the bank!
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