This rating is based on customer reviews, inventory size, pricing, and service quality
In Idaho Falls, ID, reviews of NPW skew very positive: helpful, professional reps who source hard‑to‑find parts, fair prices with solid warranties, fast shipping, and a clean, well‑organized yard. Communication is often praised and parts typically match descriptions, making it easy to locate what you need. Common complaints: occasional wrong‑fit items, price changes vs. quotes, return‑policy rigidity, and delays when pulling parts. Staff courtesy is mostly great but inconsistent at times. Overall: customer service leads the way, but pricing consistency needs work. Score: 87/100.
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