WOW! That’s all I have to say, honestly.
Came in looking for certain vehicles to see. They weren’t available— still decided to look at other cars & left SO HAPPY!
Rob, was the person that helped us and he was amazing. He was professional, kind, eager to help, and empathetic to understand ALL of our needs. He
made it super easy and NO stress at all. Thank you Rob!!!
Definitely will be coming back here to purchase another vehicle in the future & will definitely be recommending this place to family and friends.
Thank you CarMax & Rob for making this all a breeze for my family & I!
Bella and Blanca has made the experience of buying a car very easy. This is our first time buying a car through Carmax and it was very simple. Bella and Blanca made the the process from test driving the car, to closing the sale so nice. Never once did we fell pressured at all and we feel that they were both upfront about everything. All of our questions were answered and never once did we feel like we were wasting their time. Bella and Blanca made the experience so great that we have already referred others to them and your store. Thank you Carmax and big thank you to both Bella and Blanca
Exceeded my expectations. I used the CarMax remote purchase (sale of my car) tool, comparing it to Carvana, Lithia Driveway, and my dealer relationships to sell my 2023 KIA Sportage Xline.
With CarMax, EVERYTHING was as they promised. Straightforward, no games, and the time in and out was just as they promised.
I especially want to shout out for Shae Giardina (@shaegiardina), my delightful consultant, who was respectful, educated, and an exceptional steward of the store.
I strongly recommend this experience, and to avoid the games of the other outlets.
Thank you, Shae, and Thank you CarMax Boise!
2014 Ford Fusion
I bought the car Oct 1st, ever since then it’s been having a problem of randomly shaking and turning off. After being in the shop for a month it was dismissed as “nothing is wrong”.
After 2 loaner cars my car is still having this problem and it’s Jan (12) I have been offered an appointment for the 19th. This means I am driving a car that can randomly turn itself off for months, it’s a lack of concern. While I understand things happen, it seems others have had similar experiences of things not being discussed at buying.
While I understand shops can be busy dismissing a problem when I had multiple video proofs is a little crazy.
Hope it all can get fixed though :)
Dylan was wonderful to work with! Very understanding and answered all of our questions. He helped our experience to be enjoyable and informational as we look at purchasing a new vehicle for our growing family!
Purchased a 2016 Toyota Avalon, once I received the car there was not only a decent amount of damage that was undisclosed in the listing but issues that forced me to pull over on a highway on the way home.
They fixed some of the issues after the fact, and also refunded my shipping but that doesn't make up for all the extra time and stress. The car obviously was not properly inspected on MULTIPLE occasions.
There were scratches disclosed in the listing that I can't even see, meanwhile parts of the car are held on with zip ties and entire handles of the car are still masked from it's last repair.
The entire process was mediocre and unprofessional I would not recommend buying from CarMax in the future.
This place was so easy to work with. My daughter got a very nice car with very low miles. When we went on a test drive, we noticed that a headlight was out. They kept the car to fix the headlight and gave her a loaner while they fixed it. While they had her car, they went through everything again to make sure there were no other issues. I also like that they included a 90 day 4000 mile warranty. Not many used car lots will do that. I highly recommend them!
The experience was smooth from start to finish. I received a higher offer in the online quote than I expected, and that quote was honored after my car was inspected. That was great; I was anticipating that there would be an attempt to lower the final payment once I got into the store, and there wasn't. For that, and for the overall great service, thanks Carmax.
We had a tremendous car purchase experience while working with Bianca! She answered every question we had and made the process quick and easy! We love the RAV4 XLE Premium, thank you!
Just bought my second car from these people. No stress, easy process--shop in person or online & have your car waiting for your test drive on your schedule...looking for something specific? Set up "alerts" online & wait for it to show up--you will get the email when they have what you really want, just be ready to jump on it & be as happy as I am!
The best car buying experience ever at the Boise location.Rob Ladenhoff, our salesman went above and beyond to make it a pleasurable experience. He’s wonderful! Great at his job.
Amazing staff and an amazing system! It felt like I was actually shopping for a car with a helpful staff member rather than being bombarded with selling schemes like other car dealers. Ammon was the guy who helped me from start to finish, he made it easy and fun through the whole process. Thank you so much for being a respectable business model CarMax!
Well where do I start. We recently made an automobile purchase here and since we have gotten the car it has been back to the service dept 4 times and counting. It's going in again due to being returned to us after reporting an issue the service tech denied existing and actually being confirmed by another employee after returning because it was not addressed and the employee that I spoke with actually got in the car car with me and confirmed the grinding noise the tech and other supposed tech that drove around together could not hear. We asked for the car to be taken back or allow us to move into a different vehicle because of the multitude of issues and have been refused. So its going to another mechanic outside of carmax itself for existing issues having been reported and ignored. The staff has been very nice but at this point im questioning the integrity of the dealership and the quality of the vehicle they have sold me. It's sad to know how hard you work for your money to have it stolen from through a transaction where you're told your getting a quality product and in this case it is certainly not true.
My experience at CarMax in Meridian was great! Max greeted me as soon as I walked in and we got to work immediately. The offer I received via email was what I walked out with. Everything was frictionless as possible and I was in and out in under an hour. I highly recommend you choose CarMax first off you’re looking to sell or trade your vehicle.
Overall Carmax was great to work with when selling my car. One thing I dont understand, as I'm sure many others dont as well, is why does it take 10 times longer to sell your car at Carmax. It's essentially the same thing if I sold it privately to a buyer I've never met. Both parties meet up, the buyer agrees to buy, the seller signs over the title, both parties complete release of liability and any other necessary paperwork, buyer hands over payment and boom transaction complete. 15 minute process, 30 at most. At Carmax though, well over an hour if not 2.
I began the process of purchasing a vehicle on 8/21. The car was located at a dealership five hours away, but I was assured it could be transferred to the dealership near me without issue. While I was given a delivery window of 8/25 - 8/30 I was advised that since the vehicle was only 5 hours away it should arrive in 2-3 days. Fast forward to today there is still no vehicle and I wasted ten days waiting for a car that CarMax cannot even confirm will be delivered any time soon. No one reached out to update me, no one explained the delay, and customer service had nothing useful to offer. Only when I called the local dealership myself did I learn the truth: CarMax uses independent shippers who will not move a vehicle until a truck is fully booked, which could take weeks. That should have been made clear up front, not after the fact. Buying a car should not turn into a drawn-out process that drags on for weeks with no communication, no certainty, and no respect for the customer’s time. CarMax failed not just in logistics, but in transparency, accountability, and consideration for me as a customer.
Update: as of 9/3/2025 the vehicle has still not shipped and no one from carmax has reached out to me with any infomation. It has been 14 days since I began the purchase process and 5 days since the last estimated delivery date of 8/30/2025 and the car still shows "preparing to ship" like it has since 8/22/2025.
Was interested in a car on the lot and waited an hour and a half to go for a test drive. Just as I got everything filled out to go on the test drive the salesman/manager told me the price is actually $2,400 more than the no haggle price clearly marked on the car sticker. What.. are you kidding me! The price was then updated online. Beware.
Update:
I reached out to the number in the reply from CarMax. They were super responsive and the manager gave some options. That says a lot about the business. Updated my review from one star to three stars.
These folks are absolute professionals and class when it comes to the car buying and selling process. I did not buy a car from here, but I did test drive a couple vehicles over a few days, and sold my car here. The staff are not pushy, they are extremely helpful, and really seem to care about your experience. One of the cars I test drove had been smoked in, and the CarMax person I worked with was outright giving me reasons not to buy the car. It was a refreshing experience! I didn't buy a car here because ultimately I opted for a brand new vehicle, but I still returned to sell my car to CarMax instead of trade it in to the dealership where I purchased my car, all because the CarMax people were so great to deal with and they gave me a fantastic price on my car. Don't overthink it, come see these people for your car buying and selling needs!
I so appreciated the ability to shop for a new car on my schedule, taking as much time as I needed to compare models, wait for the right vehicle, and understand completely what I was buying. I also really appreciate the set price. I think that reduced the stress significantly knowing I wouldn't have to negotiate. I was a little bit disappointed in the trade-in value of my vehicle, but the trade-off was not having to find a buyer. Also, I think they could increase buyers satisfaction if they explained up front how long it was going to take to actually do the paperwork to purchase the new car and sell the trade in.
Smooth and easy, got the car we wanted, price was agreeable. Only downside was the trade in offer. I wound up selling to a different dealership for $1000 more. If they would have actually looked at the condition of the trade, and if they came up $500, I would have given them 5 stars. BTW, had a minor issue with seat trim, brought it in on a Friday at 3:30, the mechanic (who was probably ready to go home) fixed it in about 12 minutes. Perfect.
I purchased a vehicle a few months ago. When I looked the vehicle over, there was a chip in the windshield. I told them I was OK with the chip as long as it had been repaired. They assured me multiple times that it was repaired. Now I have a crack that goes across my windshield where this chip is. I called Carmax and was told a service manager would call me back in a couple minutes. It has been a couple hours.
I had planned to buy more vehicles for my fleet with Carmax. I now have second thoughts.
( Update) CarMax looked up my information. They made it right. My windshield was repaired.
Went from a 1 star to a 5
I will be back to purchase in the future
Very smooth and easy process. I needed to sell my car quickly so I went online and received a fair quote. Made an appointment and was impressed with how easy everything was. The rep was friendly and explained things every step of the way. I walked out of there with a check for the exact amount I was quoted. Great experience and highly recommend.
I've dealt with Carmax in two states maybe a dozen times now. I believe they have sound customer service policy, fair pricing and honest dealing. I've had several price evaluations of used cars, sold them two cars in the past and most recently bought a car from Meridian Idaho Carmax. Trust, quality assurance, satisfaction, promises kept are my descriptive on the experience. The follow-up service has been splendid.
I worked with Joe, and he was so wonderful to work with. He made my car buying experience so easy and wonderful. I ordered my vehicle out of state. He took on the stresses I didn’t need to take on and was transparent through out my buying process. Joe is the kind of sales person that will keep you coming back as a customer. I cannot say enough good things about Joe. If you get a chance to work with him. He is truly awesome. Thanks Joe
Purchased my first car all on my own here. Love that you can look at cars without being pushed by a salesperson. They aren’t pushy for you to buy.
I worked with Rob and can’t say one bad thing about him. He was wonderful, informative and super kind to us. Gave me actual advice instead of just wanting me to buy the vehicle. Helped me ship a car out I liked from another location. I can’t thank him enough. If you’re interested in purchasing a car ask for Rob.
He had a trainee with him for the last leg of our appointments, believe his name was Quann. He was also great, all very kind and helpful.
Only thing I say is that you can’t ask for a specific person online and when we went to our appointments and asked for Rob, they gave us a tiny bit of a hard time. We told them we only wanted to work with him and they were able to help us though.
I had bought a 2014 Kia from another Carmax out of state vector I moves here. I was impressed with that Carmax and visited the one here when I needed a carmax Kia but they did not have what I was looking for. They were very kind as during the covid time some cars were just not available. If you want a good unedited car come to any Carmax.
We ran into some delivery issues which caused a delay. However, Paul O. Picked up the slack and raised the bar to a solid 5 plus.
I consider myself a sophisticated buyer after nearly 45 years of buying and selling cars.
BTW, Matt Wallace is a great guy for finalizing the sale.
Yes, I would highly recommend Carmax!
As one of the largest used car retailers in the United States, CarMax has a reputation for offering a wide selection of high-quality vehicles and excellent customer service. The CarMax location in Meridian, Idaho is no exception, and after visiting the dealership, it's easy to see why they have earned such a positive reputation.
One of the first things you notice when you arrive at the CarMax in Meridian is the sheer size of the lot. The dealership is expansive, with rows upon rows of vehicles of all makes and models. It's clear that CarMax takes their selection seriously, as the lot is well-organized and easy to navigate. The cars are arranged by type, make, and model, which makes it simple to find what you're looking for.
Once you step inside the dealership, the friendly and knowledgeable staff are there to greet you. They're always willing to go the extra mile to help you find the perfect car to fit your needs and budget. The staff is well-trained and able to answer any questions you may have about the car buying process, making the experience as stress-free as possible.
One of the unique features of CarMax is their no-haggle pricing policy. The price you see on the car is the price you pay, no negotiation required. This policy takes a lot of the stress out of the car buying process, as you don't have to worry about getting ripped off or negotiating with a pushy salesperson.
When it comes to the quality of the cars on offer, CarMax in Meridian really delivers. Every vehicle undergoes a rigorous 125-point inspection, which ensures that the car is in excellent condition and ready to hit the road. If a vehicle doesn't pass the inspection, CarMax won't sell it, which means you can have peace of mind knowing that the car you're buying is in top condition.
The financing process at CarMax is also straightforward and hassle-free. The dealership works with a variety of lenders to ensure that you get the best financing options available. They also offer extended warranties and a 5-day money-back guarantee, which gives you the time and freedom to make sure that you're happy with your purchase.
Overall, the CarMax in Meridian, Idaho, is an excellent choice for anyone in the market for a used car. With a wide selection of high-quality vehicles, a knowledgeable and friendly staff, and a no-haggle pricing policy, CarMax provides an exceptional car buying experience. If you're looking for a stress-free, hassle-free car buying experience, CarMax in Meridian is the place to go.
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