Tho is the nicest, kindest, most sincere and honest man, driving a tow truck that I have ever met in my almost 60 years on this earth. He was on-time and even took pictures of my van when he got it to MoboTech. He has great advice about general knowledge and is a man of his word. I wouldn't recommend anyone else, when it comes time that you need a tow! Thanks again Tho!!!
The towing company is outstanding, they were prompt, & took great care of my car & even sent me photos to ensure it arrived at the body shop. I highly recommended Freedom Towing, I was very impressed with the service.
I used Freedom Tow Hawaii to transfer a golf cart from Pasha to Young Brothers, and I couldn’t be more impressed. I worked with Tho, who was extremely professional, reliable, and hands-on throughout the process. This move required precise timing and real-time coordination, and Tho handled everything flawlessly. Working with Freedom Tow Hawaii felt like I was there on the ground myself. I was able to have full confidence the job would be done right. I look forward to working with Tho and Freedom Tow Hawaii again soon!
He went above and beyond. Understood the predicament iwas in and helped in everyway possible. Fast and friendly. Also very engaging its like my tow came with therapy that ineeded in that moment of stress and anxiety he made me feel comfortable and that everything will be ook. Highly recommend. Ive used many tow companies before and by far hes the best I’ve experienced
Awesome fast service and good prices. Very friendly and will not overcharge you. My fuel pump went out and they came out within 30 minutes. While being towed back, they received another call to get a tow for a flat tire. They asked if the customer had checked underneath the car for a spare so they wouldn’t have to charge them for a tow and they could just put the spare on for them. Very honest and great company!!!!
Don't need to look anywhere else Freedom Tow Hawaii should be your first call. My brakes went out on my car, thank goodness after I parked for the day. Unfortunately I found out our parking garage clearance was low and I would have to call around to find someone who could do it. I was anticipating at least a few calls and having to explain over an over what I needed. It was a stressful situation to say the least and Tho not only made it stress free he was so kind and helpful. He was able to do low clearance towing and he worked with me since it was something I needed to schedule during my work day. He recommended a better time due to downtown traffic and took pictures at pick up and drop off. I highly recommend them for their amazing customer service and communication. They are very professional and efficient and so grateful they were my first call.
Excellent service. Only thing I had was Apple Pay and he let me use it even though had never tried before. Delivered the car to the shop I needed and then send the photos as prooof of delivery and even the person he gave the keys too.
Amazing service, great communication. They worked with me via text while I was at work and took care of everything, including before and after pictures, online invoicing and prompt replies.
Highly recommend. Tho was very kind and expertly maneuvered the tow truck from the 5th floor of a tight parking garage. He arrived on time and was very responsive.
What is there to say. 1. Price reasonable, $120.00 for hookup and tow. 2. Professional, on time. Text confirmation, call prior to follow up on location.
Tho and his crew are fantastic and very fairly priced. I had a collectible BMW that I purchased online, towed to the Port of Honolulu for transport via ship to the mainland, and he handled my new purchase with great care and took extensive photos for my records and was very patient with the port when they were taking longer than expected. Highly recommend them to anyone!
Excellent Service, and took great care our car. And he helped me with shipping my car, explained the process and who I should talk to and gave great advice, we highly recommend!
Can not say enough good things about these hard working and amazing people at Freedom Tow. Had both driver side airmatic suspensions fail on my Mercedes. The car was basically sitting on the ground and not in an easy place to get to. Pull in Freedom Tow and let go of the worries. Very professional, explained everything going on with the equipment as he went through his routine. Hooked up and gone very quick. Fair priced and amazing attitude!! Will not look around for a towing company while I’m here. I already found the best one. Mahalo!!!
Excellent service and personable people! I had to schedule a tow on the military base and the driver (didn’t catch his name) was there early! My previous experience with other towing companies on the island involved hour-long waits and this was a welcome reprieve to that. Had my car out of a tight parking lot and to the auto shop in less than half an hour. Driver was awesome! Highly recommended, I will be using them for all my future tows.
Don't call any other tow service. After dealing with another company for the better half of 2 hours JUST to get a tow I called Freedom tow, the guy answered immediately, showed up in 15 minutes and grabbed my car. My vehicle is lowered, the guy had my car on a dolly and we were on our way to my destination in 5 minutes. The driver was was really cool, we had a chat on the way there, friendly, funny guy. If that doesn't sell you, I paid a fraction of the price the other company was trying to charge me.
After waiting for over 3 hours and having trouble with another towing company, we called Freedom Tow instead. This guy was a superhero! He showed up so fast, was friendly and funny, and got our car unstuck quickly and safely :) Thank you!!
Needed my car towed. They were the first i called. Got a great quote. Went with it. Friendly service, driver. Thankful and Blessed. He did it on a riany day too! Appreciate your business.
Very professional! Tho helped us get our car over to the dealership to get fixed. He was on time, very fast and affordable! If we need another tow we will definitely use Freedom Tow again!
Freedom towing was great! Car broke down at my job and they were fast, friendly, and affordable. They even called to let me know the car got to the mechanic (whom they knew and recommended as well). Thanks Freedom
Tho towed our car to A&A’s to get it fixed. He’s very genuine and helpful. He dropped off the car and offered to take us to the nearest car rental place. Now that’s customer service!
Friend pulled the parking brake on my car too high and it got stuck. Guy on the phone was super nice and helpful. Walked us through the problem and we ended up avoiding a tow altogether. Can’t speak for their actual towing but customer service is 10/10.
Great Service and I highly recommend Freedom Tow Hawaii. The technician 'Tho 'made me feel secured and comfortable from the time I contacted him for the towing service. My wife pumped diesel into Honda accord at a gas station around 0900 PM. I knew I had to get it Tow to the nearest Mech shop but they were all closed. i contacted Freedom Tow Hawaii and he told me to show the receipt that my wife purchased the diesel to the cashier and persuade them I am the customer so i can park the car over night. we agreed to meet up in the morning 0600 am. 'Tho' arrived on time but I was late 20 mins, he waited for me patiently and once we met up he hooked up the car and drove to 'Oscar Auto Repair' mech shop of my choice. All this coordination happened over 3 phones call and during that time "Tho" was very professional and recommend few mech shops and cost to get to different location right. he was very honest with me and he let me ultimately decide where I wanted my car to get dropped off. I am very thankful for his service
Great experience overall! Tho, the driver, got on site to pick up my car early and had it back to my house in no time (all during Oahu rush hour too!). Fastest and most efficient tow service I've ever had in any state and at a humble price. Tho also knows the process necessary to get on to military installations which saved a ton of time not having to walk him through it. Tho is extremely friendly, genuine, knowledgeable, and honest, and is pleasant to speak with! Will definitely use Freedom Tow in the future. I recommend anyone who needs a tow to this company!
Tho was amazing! Such a friendly and kind man. A belt broke in my Mazda and he came right away to help me tow it over to a mechanic's shop. From the time I called to the time he dropped it off was less than 1 hour. He embodies all that is Aloha. Thanks again for your hard work and excellent customer service at a reasonable and fair price!
Broke down in a tow-away zone on king street and Tho came to get me at 1:30am so I could rest assured my van wouldn't get impounded at 6:30am. Price was very reasonable, especially for the late night call and awkward position my van was in. He worked some magic and had me home safe in no time. To top it off, we talked philosophy the whole ride home. Highly recommend if you like good service and no price run-around.
This place is amazing. I couldn't get my car to start and when I called Tho gave me advice on how to start it. He told me if those tips don't get my car started he'd tow it for me. Most places would just take the business but Tho was kind enough to offer advice that would save me from a tow. Even though the bad starter had to be replaced I appreciate that Tho offered the advice and he did a great job towing my Jeep. So if I'm ever in trouble again I'm calling Freedom Tow Hawaii.
Our car wouldn't start in the parking lot of Sam's Club. Quoted us a reasonable price for a tow over the phone, when Tho got there he was able to get the car running, so we didn't need to tow it. He was nice enough to charge us only the price for a jumpstart. Customer service was excellent, he even called us after we left to make sure we got home okay and the car didn't fail on the way home.
SUMMARY: Fast, affordable, and friendly! HIGHLY RECOMMEND! :D
DETAILED: I cannot thank Freedom Tow enough for their services today! I was stranded on the H-1 heading towards Manoa and got towed by the Freeway Patrol first to Makiki district park. From there, I called various tow companies and by far, Freedom Tow was the most affordable and fastest in terms of service. They went above and beyond what I requested and instead brought me to a further service station without the extra cost. Additionally, they dropped me off to my final destination after dropping my car off and insisted on not receiving tip. This is more than a towing company. They understand your situation and will give you great advice and better options if you need servicing for your car. I have already recommended them to my co-workers if they ever need towing in the future :)
About two hours of calling two different towing company to see if they were able to pick up my car at the UFC gym because for some reason it wouldn't start at all, none was able to provide service or if they could it would be an additional hour to two hours of wait. I was already having a bad day sitting in my car trying to figure out how will I get my car to the auto shop, thats when I found out about this towing company. As soon as, I called Tho answered and told me he was able to come. Surely less than 30 minutes later, Tho arrive and he was very knowledgable about what could possibly be wrong with my car and why it didn't want to start so suddenly. He was very friendly, he explain step by step what could possible go wrong while he did a quick diagnose on my car. He then found the cause and told me that my starter gave out. Tho somehow quickly got my car to start and he followed me to the auto shop. I will definitely be relying on Tho Towing Service in the future very cheap, yet quick!
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