They some BS and do things out of spit for money. My car broke down on the highway due to it being dangerous sitting there, I let for a few mins, I literally had my towe company there the same time as they arrived but this company towe driver would not let my towe guy get the car instead he took my car anyways after the fact the lady in the office called him to say let the car stay he was still at the scene he ignored the call and dropped it off at they towe yard for me to pay $ 228!!! But that’s ok God handle spiteful people.
I was extremely disappointed by my experience at the Checkers located by the gas station on Piedmont Ave downtown. The parking situation is already frustrating, with only handicap spots available in an overcrowded lot, yet the employee on duty displayed an alarming level of disgust and inconsideration toward customers. The overnight worker, a rough-looking Caucasian male, gave off a clear sense of hostility and seemed particularly unwelcoming to Black patrons. The behavior I witnessed was both disturbing and unacceptable, making what should have been a simple visit deeply uncomfortable.
Moments ago I Observed an interaction involving Futo’s Wrecker at the gas station next to Checkers on Piedmont Avenue during overnight hours. The dispatch driver’s demeanor was unprofessional, with a dismissive tone and lack of courtesy toward the individual requesting assistance.
Based on what I witnessed, the situation could have been handled more respectfully. Companies providing roadside services should ensure their staff maintain professionalism at all times, especially in public-facing situations.
I witnessed an interaction involving Futo’s overnight Wrecker at the gas station by Checkers on Piedmont Avenue, and the overnight dispatch driver’s conduct was disturbing. The driver was openly rude, dismissive, and unprofessional, treating the customer with clear disregard.
As a bystander, it was uncomfortable to watch. This type of behavior reflects poorly on the company, and management should seriously address how their overnight staff interact with the public.
Very disappointing experience with Futo’s Wrecker, specifically the overnight dispatch driver servicing the gas station by Checkers on Piedmont Avenue in Atlanta. The driver was rude, dismissive, and showed behavior that felt clearly biased and discriminatory. The lack of professionalism and basic courtesy was disturbing.
This company seriously needs to address how overnight staff represent the business. No one should be made to feel disrespected or uncomfortable when seeking roadside assistance.
Clara made my experience seamless I truly appreciate how she stayed on top of the transportation of my vehicle to the dealership and making sure the proper tow truck was needed to make this a great experience. Dennis was very professional as well and he made sure my vehicle was safely parked onto the flat bed and got to the dealership safely. I highly recommend this company for towing needs. Also this was a pleasant experience being that I’m also a licensed agent and claims adjuster and I’ve heard roadside horror stories but this one is one I will definitely recommend to my leadership team. Thank you so much for your assistance in this matter.
Don't bring your vehicle here. They cut the skid plate from under my honda. No it wasn't torn up already because my vehicle wasn't wrecked, and there's no way a wrecker could've torn it off in transport. Found out it was gone as I went to get my oil changed 5 days later. Plastic was cut clean around part of it, the rest was in bolted. And they damaged my tail pipe like they were trying to remove it too. But it was welded to the muffler.
I had a very disappointing experience with this tow truck company. The driver was extremely unprofessional, yelling and using inappropriate language during our interaction. In addition, he changed the pricing of towing multiple times indicating questionable business practices.
This level of aggression and hostility was unacceptable and made an already stressful situation much worse. I would not recommend this company based on my experience. I’m sure this is not a reflection of the ownership group, but I would recommend hiring more professional drivers going forward for a better consumer experience.
Woke Up This Morning And Car Would Do Nothing...I Called Futo And They Were There Within The Hour...Eugene Was The Gentlemen That Helped Me...One Of The Nicest Men...Nice, Knowledgeable and Toeed me to a Mechanic's Shop....I can't Thank Futo And Eugene Enough...If I Have Trouble Again....I'm Calling Futo And Requesting Eugene...
We had great experience. After having multiple other tow companies cancel service while we had been waiting for a tow coordinated by Emergency Roadside ; Fugos came through. We were stranded in middle of night and Gino specifically was prompt, professional and so nice. As was every person we talked to on the phone leading up to car pick up. We actually referred them to another stranded person in same location and I understand he also assisted them right after us. Great job!
This company was hired to tow my car after I was hit by a drunk driver. Their employees when through my car and stole electronics. I could track them to the employees house. After threatening to call the police and show up with them. My devices magically showed back up and “no one” knows how they got there. Manager didn’t even have the balls to come talk to me about it.
My experience with Futo's was GREAT!!! Shakeena Went above and beyond to make sure my needs were met, What a wonderful person. She walked me through every step to make sure my experience was as easy as could be.
No one likes having their car towed! But of all the times, I’ve had to deal with a tow company or having my car impounded. This was by far the nicest place with the smoothest process of the nicest people. From the phone to in person! Just wow! Just very polite helpful and welcoming !
Fantastic experience at this place. The staff is honest, courteous, and incredibly helpful. A special shoutout to Shakina, who truly embodies what it means to be a customer advocate. She is not only professional, helpful, and efficient but also exceptionally kind.
Futo’s was great! They towed my car from a wreck, stored it for days, and were kind when we called with questions or needed help. Wasn’t expecting to use their services, but they did their job in a kind way and that helped us get through.
I was recently in an accident, and my car was towed to this lot. I was very worried because I had a lot of work items in my car. I brought all the necessary paperwork, except a copy of the title. The woman at the desk was VERY POLITE. She helped me figure out how to send the needed information. The guy who met me to clean out my car was also helpful. It was pouring rain, and he was patient while I gathered all of my things.
The driver of the truck who towed my vehicle did not secure my possessions (in truck bed). Lost over 1000 dollars of material in transit or it was stolen from unsecured lot. Truck was not secured in lot and they charged a $50 cleanup fee. Imagine paying $450 for a tow and cleanup where they did not secure my possessions. Absolutely horrible. Owner drives very expensive car and hires negligent employees.
The secretary is extremely unprofessional. The woman hung the phone up in my face when I was simply trying to ask why I was told to different prices to take my car out. One day she's going to say the wrong thing to the right person. Always be mindful.
To start I was very pleased with the warm reception. The face of the company reflected the perfect balance between professional and relatable. I had the task of recovering a vehicle for a client. The process was seamlessly executed. Not that I would want to deal with any incident regarding a tow truck or yard in the future, but if I have to I hope it's Futo's that handles the tow process.
First of all, they advertise 24/7 service but wouldn’t allow me to my car out of their lot and was told to come back the next day… I went there at 4pm. And the guy working there responded “don’t believe what the internet says” when I asked why is 24/7 written on their business card. And, then when I went back to get my car the next day, I had a couple of valuable items missing and have to file a police report. They just keep your car there to collect money for additional days that it’s in their lot. My car was impounded there through a collision so I clearly didn’t have a choice in where it was taken to. - I definitely would not recommend this location at all. Be aware.
I did not choose this location as they were dispatched by my insurance company. I have tow covered on my policy and my son was stranded w his vehicle. For this reason, when they showed up and requested a card number to complete the tow, I did not hesitate. They said my insurance company would reimburse me. However, I was told they never should have charged me. To this point, they have not refunded the fraudulent charge and were also paid by my insurance company. It is nearly impossible to reach anyone via telephone as they immediately put you on hold, hang up, or you hear a busy signal. I highly recommend you do NOT use this company. I have also filed a complaint with BBB due to Futo's receiving double payment
After towing my car following an accident, I called them the next day to arrange a tow of my vehicle to another location by another towing company. Receptionist was very rude and nearly hang up on me for not having the tag info available. I read the other reviews and realized that I wasn't the only person to get such rude service. Stay away from them if you can help it. You don't insult your customers while taking their money. Terrible.
This company is totally ghetto. Stay away at all costs. Their hours of operation are false. They are open 24 hours to tow a vehicle, but only open from 9am-6pm to retrieve a vehicle. The representative at the window needs customer service training. She was rude, did not express empathy, and was not a good representation of the company, or was she? If I could give 0 stars to write this review, I would.
My car was parked private property, 4 owners of property 3 knew of car and allowed. When i heard wrecker i said hold on I have permission , they wanted the 175.00. So bad the guy took off w my car and owner came out. And the tow truck was gone and knew I would settle this. They stole my car at this point and didnt check the credentials of man that signed it he is not listed as owner on anything. I then told the guy ill pay it put it down feet from where it was in front of my house. Again he stole my car .How can an owner of a car not be allowed to have her car. The man that signed the paperwork withdrew being towed and the guy wanted my car returned. They are stealing vehicles.
My car was towed for being in an unauthorized parking place, I had to call about to find out where it was and everyone was so rude, when I called here the lady that helped me was very nice, and they did have my vehicle. The man who walked me down to get my car was friendly as well. Its bad enough when your stressed out about an impound fee, if helps to have helpful and friendly people to work with to make it less of a hassle.
My experience here was by far the most pleasant I've had with a wrecker service. The man at the counter was super friendly and explained things to me without being condescending. I wish I remembered his name! The man who drove me down to my car to get my belongings was really nice as well. The friendliness from staff definitely made the sad experience of cleaning out my totaled car a little better!
Two stars because they have the city contract to tow vehicles involved in accidents. I don’t want to be black-balled if their service is needed without my consent. Today I needed a tow, not accident related, and they were a five minute walk from where I was parked. I called multiple times and I was told they would be showing up in short order each time. After three and a half hours of waiting and calling for confirmation I called another service and got outstanding results. Futo’s was nice on the phone and that might be worth two stars. The reality is they don’t need to be doing anything other than fulfilling their city contract.
These guys are really nice and professional. We use them for our business' parking lot and recently for a tow after an accident. It was pouring down rain, but the driver was so nice, friendly and good spirited in a downpour. The dispatcher was also friendly and communicated very well.
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