If you are an African American, DO NOT GO HERE. All if not most employee's in the establishment are racist. If you are down on your luck go McDonough Used Auto Parts.The representative from my banks family owns it. She sent me there and they were amazing! Now lets get to the horrible racist experience.
Previous to me arriving, I placed a call to see if the spindle I was looking for was available,it was. I asked would I be able to purchase it upon my arrival, I was also informed yes. The employee must have thought I was a white woman because when I arrived to the yard to make a purchase and I informed her of what I was there for, her entire attitude changed towards me in fact both of the girls attitude changed.Then I began to be informed that I would have to wait anywhere between 4-6 hours because all of the workers were at lunch. After waiting for a while feeling terribly uncomfortable and seeing numerous roaches, I received my part. During the time of the purchase I was not made aware of their policy if the part does not have a yellow marking it can not be returned. It was not printed on the receipt nor made visible in plain sight in the trailer office.After taking the part home and taking it to my mechanic, the part was no good. I then placed a call, asking if I would be able to return the part. I was informed I could, at no point during the phone call was "their return policy" stated or made reference too. I return to the yard to have the same rude racist women exude the same ill disgusting racist behavior tell me that the part can not be returned because it does not have their marking. I proceeded to explain that there was never a yellow marking on the part. I asked her could it have dissolved during the movement of parts when attempting to see if it worked, the staff informed me NO. Which means that the marking was never on there because they knew the part was bad. They tried to say that I could have took the part and switched it. Which is no way in hell likely because I spend $50 bi weekly keeping my nails maintained, so I would not even want to touch a greasy dirty car part. Thank God, I paid with my card and obtained a copy of my receipt which only made reference electronic returns, which mine was not. I called my bank and the charge was disputed and I received my money. In the end, you want a honest auto part salvage yard to go to, this is not the location.
THEY ARE RACIST, THEY SELL BAD AUTO PARTS, MOST OF THE CARS THERE HAVE BEEN STOLEN OFF THE SIDE OF THE ROAD (I'VE CHECKED) STAY AWAY !!!!
And in response to the owner; First, I am a college educated African American woman so making baseless accusations is far from what I am doing. On both visits prior to your stolen car auto salvage I had great pleasant experiences via telephone once arrived the demeanor of your employees changed. Not only that, I watched them interact with Caucasian customers and their attitude and demeanor was increasingly more pleasant with them than with me, an African American woman for no apparent reason at all because any establishment I enter I handle myself professionally just in case I have to file a claim with my bank (which I did), file a law suit (yes I am in law school), write a review or anything of that nature. Secondly, out of my whole complaint your only response was to your employees being racist WHICH THEY ARE, & you OWNER were no where to located or contacted by your staff according to them to rectify to adhere to the situation. Which is horrible customer service, but in all reality what should have I expected from a roach infested, lot if stolen cars salvage yard. Your right you don't need my business and aren't going to get it and I will tell anyone I know or see or any other website that will let me leave a review about your horrible racist establishment.