I arrived very close to closing time, and the young lady who assisted me was incredibly kind and professional. She truly didn’t have to help, given how late it was, but she went out of her way to quickly assist me and made the entire process smooth and stress-free. Her patience, positive attitude, and willingness to help really stood out, and I was extremely grateful.
I recently sold my Toyota Tacoma through Cash4Cars/Copart. The easiest part is getting a quote from the rep. The worst part is everything after. During the whole process, just continuous lack of communication and attention to detail between all their departments costed me money in storage fees and time. They had me drop off the keys and title to truck at their office because the outsourced tow truck driver forgot to get it from me and so he basically just stole the truck. Then after signing paperwork, handing them the keys and title, receiving my check, their support staff is harassing me with e-mails and text because they dropped the ball on checking stuff our completely and accurately. Now copart is threatening with vehicle abandonment and storage fees to coerce me to fix their mistakes. Company has a serious disconnect with customer service and plays dirty. No accountability and completely unprofessional.
Item's stolen from my car and they blamed the other tow yard, so I did my investigation and found out it was this company and not the other company. So I don’t recommend CoPart to tow your car. The location is 2568 Old Alabama Rd. Austell Ga.30168 I talked to the manager and he did not care that my items were stolen. They took my property from the front of my car and threw. it in the trunk of my car and STOLE THE ITEMS THAT THEY WANTED TO KEEP. Just sad that they kick you when you are down.
I recently visited Copart to remove personal belongings from my vehicle, and I had the pleasure of being helped by Mylenna. From the moment I arrived, she was incredibly kind, professional, and supportive. She made the entire process smooth and stress-free, even though the situation itself was a bit emotional for me. Mylenna went above and beyond to assist me—she was patient, organized, and ensured I had everything I needed before I left. It's clear she truly cares about the people she helps, and her compassion didn’t go unnoticed. If you ever find yourself at Copart, I highly recommend working with Mylenna. Her customer service and genuine care make a difficult process a whole lot easier.
Larod did an amazing job towing my car after it was burned to a crisp. He went above and beyond to get all the debris off my driveway. He had wonderful customer service.
**HORRIBLE CUSTOMER SERVICE INSIDE ** The lady at the desk was very rude with customers that had a lack of knowledge about getting in que. She was so rude that customers started cursing her out. Well I was next and she was as equally nasty to me as well. I have been shipping cars from Copart for years and the system for the que was malfunctioning.
She needs to find a new line of work. She’s not qualified for the pressure of customer service.
After totaling my car, I went to collect my items, but several of them were missing, and the air tag was longer in my car, but still at Copart. If you need to pick up personal items after you totaled your car, do it BEFORE they take it here.
Amazing place, they just need to change the people that works there, especial the lady that is in the front desk she think the place belongs to her bad service and bad way to treat costumers, I be a regular costumer but copart corp should do something about it or they will lost a lot of costumer we need them but they need us.
BEWARE-this company does not THOROUGHLY inspect cars before auctioning off! They go by what little info that insurance co gives-EVEN WHEN IT’S NOT ACCURATE! My husband bid on a car due to very little wrong with it and after he wins, FINDS OUT IT HAS FRAME DAMAGE!!!! Are you kidding me??? Rude front desk people who do not care or know their job. Very disorganized Do not get anything from here.
Saw Buy It Now price for a vehicle came to check it out. Just checked vehicle prior going to building - still available. On the yard , still available. They send drivers to watch and follow you. I stopped at a car and yes employee/driver stopped too.. Made it to the car (remember Buy it Now) - testing it. While IN the Car. Boom -Car Is Sold. Like that fast while checking it out.!!! Timing is suspicious but the fact it happened TWICE at this location is no coincidence. They are just disingenuous and don't care about people. So my time wasted. As always at this location. Beware and be alert coming to this location
This place is a complete joke! Terrible customer service! I wrecked my vehicle yesterday and was unable to take all my belongings with me. I arranged for my car to be picked up the next day from the tow yard so I could get my things. I literally left from the hospital an went straight to the tow and they had already picked up my car not like they were instructed. I had to visit their yard the next day. I do the sign in process an wait about 10 minutes and they say they are ready. I go in and the clerk had order the wrong car to be brought up. She apologized and said they would be right up. 25 mins later she has told them to bring the wrong car again! While waiting I observed her helping another customer in a very rude manner. Scolding the man for messing up a form instead of taking time to be patient with him because clearly there was a language barrier. I spoke with him after and he also said she was very rude. I waited almost 1 hour for them to finally bring my car. When I looked inside all my belongings had all been stuffed in garbage bags and locked in my back hatch. My car was dead so I couldn't even open the hatch. They broke items off of my car Instead of allowing me to remove items myself. They had my vehicle less then 24 hours and should have not touched anything! When I complained to the manager he was unbothered and started spitting off policies to me and blaming the wreckers for any damaged items. This place is completely unprofessional. They need to learn more patients and a higher quality customer service.
The receptionist came at me with attitude right from hello. This place is a disaster. Here's to hoping she sorts herself out with whatever help she desperately needs.Looking at the reviews.. she should be fired. She's miserable and will continue bring your company reputation to the ground.
Awesome Customer Service! The entire staff was Professional, Accommodating and Efficient. The teamwork displayed was remarkable and generosity was second to none. Saved me a lot pain and anguish, which I so desperately didn't need. A wonderful experience.
The first time I went there I thought the person at the front desk was rude and had an attitude. I dismissed it because I really try to give people the benefit of the doubt. However, when I return about three weeks or a month later I then saw that there is a serious problem with the person at the front desk. She’s very short with people and speak to them in an unprofessional manner. I really hope she gets a handle on this She’s a very cute girl. I just wish her attitude was as cute as she is.
Only have 1 star because the ladies at front desk are great. Loading times are horrible. Plan on being here for hours even with a appointment. Over 3 hours to get 1 vehicle. Why have appointments?? This is one of the worst coparts I've been too and I've been to them all over the country.
I've pulled from roughly 40 different copart yards across the country. This yard is the epitome of an absolute disaster. The office personel were awesome. The guys in the yard running loaders are an absolute joke. 2 hours past my appointment window, loader operator pulls me into the back and watched me load the vehicles myself, while the others drove in circles trying to look busy.
Zero stars. Waited today 40 minutes on the line, to preview vehicle, and didn't watched it. Left to the home. And what is interesting nobody was before me and after on the line. Some women on the front desk was friendly only with Spanish guys.
If I could give no stars, that is what I would do. There is so much attitude from the 2 females at the front desk. They hate their job and the people who come in there. Why do they make you wait for up to 45-1 hour to see a car? There is no reason and the other Copart's do not do this. I hate coming here as much as I hate going to the Post Office. RUDE RUDE people. We are trying to save cars is all you RUDE SO CALLED employee's
I would not recommend them for any kind of business they have no respect for people's property and their employees are thieves I had a gift for my daughter in my trunk they threw the mats in there damaged it and somebody stole a phone holder out of car. And the management or supervisors will tell you you shouldn't have had the stuff in your car you should have removed your things they just brushed it under the rug and moved on. I wouldn't have gave him a star but that was the only way to write a review if you value your things don't take it there.
I had to come here to pick up items from my car that was declared a total loss. The check in system is simple and efficient. On either side of the doors,, you simply scan the QR code, access the site and fill in the information which take 3 minutes. You will need your lot # for easy location of your car. Go to your car and wait for a text that lets you know they are ready to assist you inside. The site provides an ETA but it can go from 30 mins, jump to 60 minutes and to "Ready Now" all in 20 minutes time based on how quickly the agents clear the line so I would stick around and wait it out. Whitney helped me and she was such a pleasure to deal with. She was a ray of sunshine on such a super cold and wet day.
This location is a joke. You have to pay the loaders to bring out or vehicle or wait a one or two hours for them to bring out your Vehicle. I been here since 8am and its 9:30am and I'm still waiting. Iaai is such a better place for picks.
I’ve been with copart for a couple of years now and this is the first time I find them to be completely incompetent and clueless. Purchased a vehicle from this yard and the loader gave my driver a different car. The vehicle arrived at my shop in Hollywood FL over 1,000 miles away, to find out it’s the wrong vehicle. When I reached out to the yard and inform them of the mistake they were extremely unhelpful. The office manager at this location is completely useless, instead working with me on a resolution she simply denied any responsibility for her employees mistakes. Now I’m out $700 on shipping cost. Worst location ever!!!
One of the most ridiculous locations I’ve ever been to. Workers have no sense of urgency and are ill mannered. Management might want to incentivize or better train staffs on customer service; if customer satisfaction is their priority which I honestly doubt.
This place is the worst with load times. You have to wait HOURS to get just 1 vehicle. They tell you to make an appt to avoid the long wait times. You make an appointment and you still wait for hours. Loaders are constantly stopping to talk to drivers and each other. No other location is this bad that I’ve gone to. They really need to get better and get more organized especially when you make an appointment and have times to keep. I try my best to avoid this place by all means cause they will waste your whole day and evening.
Came here to pickup a car since 11 am. It was 2 pm and I was still waiting on the car. And when I try to talk to someone, they said they were busy. This place is unorganized, no knows where the cars are, and they each give a different answers or explanation of the lot. There is no leadership whatsoever. Whatever the issue, it looks like this place has no manager or working toward a purpose. I know I m wasting my time writing because there will be no change. However, I wanted to warn my fellow people who shop cars at this location.
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