I spoke with Kirby and he quoted me a fair price to lift an equipment trailer onto another trailer and even though he had to wait a while for my truck to get there he stood by his quote! This company has great communication and fair prices! The experience could not have been better!
Kirby and his guys always help us when we are in need of a tow! Ashley is always helpful for billing and they always have fair pricing! Tow truck drivers are always nice and helpful! Best towing company around!
ATL IS ALWAYS PROFESSIONAL AND THERE TO MEET EVERY NEED THAT MAY OCCUR. I CAN ALWAYS COUNT ON THEM TO GET MY DRIVER ROLLING IN A TIMELY MANNER. WOULD DEFINATELY RECCOMEND FOR ALL YOUR BREAKDOWN NEEDS!
I see some bad reviews here don't know why though 🤔 i called told them where the truck was and that I had already left they told me what the price was I told them to get it and take it to cat that's what they done and the price I paid was what was agreed on I also have a mobile tire and service center and their is always a few bad apples to post something stupid but yall did me right I appreciate it
I contacted Kirby to quote me to load an inoperable truck onto my transporters trailer. I sent him pictures and location and he responded quickly with his quote. What I appreciated is that they were able to meet the driver at the designated time and location and got us taken care of and driver was rolling. I'm from Indiana so being able to find someone near Atlanta and feel like he was like my local wrecker company was a blessing!!
I highly recommend them! They are fast, reliable and overall great people. I use them on a daily basis and I couldn’t ask for a better tow service to work with!!
They helped us a lot after the accident. Reasonably priced and great service. They will take care of everything. Thanks again for all! 10 stars if we could! Jeep!
They do whatever they want without confirming the cost beforehand. Everyone seems friendly at first, but when it comes time to pay the bill, that’s when you see the true ethics of this business. There’s a clear lack of transparency, and it feels like they rely on people not questioning the charges.
On 5-26 I was broke down in Oxford Al (Fedex Freight)two hours from home Buford Ga.My company call ATL Heavy Towing for a vehicle rescue. I must say from the time they receiver the call they kept me informed with communicating to me there ETA and what they where doing every moment.
I originally booked my service through Charlie, who seemed helpful at first. However, when it came time to deal with the invoice, I was directed to a woman in the office who was incredibly rude and dismissive. I simply asked to speak with Charlie again to clarify some charges, and she flat-out refused, saying he was "not available."
When I mentioned I would be leaving a negative review, suddenly Charlie was available—and not to resolve the issue, but to call me directly and threaten to hold my equipment hostage if I didn’t back down. Completely unacceptable behavior.
This company clearly lacks professionalism and basic customer service. I would not trust them again, especially with anything of value. Stay far away.
I hired this company for a decking service, but the experience quickly turned into a nightmare. Due to parking issues at their meet-up facility, they decided to tow my empty trailer to their yard — without clearly explaining the cost or alternatives. When I received the bill, I was shocked to see a charge of $900 for what they claimed was a 50-mile tow.
However, when I checked the actual distance on Google Maps, it was only 35 miles. I have no idea where the extra mileage came from, and they offered no clear breakdown or justification. It felt like they just made up the numbers to pad the bill.
Not only was the communication poor throughout the process, but the final price was absolutely excessive for the service provided. I would strongly recommend looking elsewhere. This company lacks transparency, fairness, and any real sense of customer service.
These scammer don’t hire them they will give you estimate first when they tow your truck later when they will send you invoice, charges will be different after that they will threat you they will take truck in there yard
They we’re agreed on everything $850 but when we saw invoice it was $1100 the Charlie was saying they putting extra charges because he have to detach the trailer from truck and he was so rude and disrespectful
We all carrier know how these tow companies do scam
We had an emergency when our trailer detached from the truck, and thankfully, this towing service came to the rescue. They were quick, professional, and incredibly helpful. They safely lifted the trailer and reattached it to our truck with great care. We’re so grateful for their assistance — highly recommend their service to anyone in need!
Company is extremely reliable. Completely capable of handling all situations. Keeps in contact on all platforms I.e. ( call, text, and email ). Truly love using their services for all towing matters.
No matter what time of the day or night, I am able to call on Kirby towing to get help with whatever I need done. Great customer service, phenomenal responses and impeccable consideration when it comes to structure, organization and safety.
I recommend this company anytime your in a bind, or need someone that has you or your company’s best interest.
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