Universal Towing & Heavy Duty Semi Truck Wrecker in
Holly Hill (FL)

Picked up my Ferrari and delivered to Ferrari of Central Florida in Orlando. Great service excellent communication communications arrived on time and delivered in a timely manner. Courteous and professional. Would definitely use again.

Jeremy, the driver that provided me assistance in towing my personal vehicle to its final destination was especially courteous, his level of professionalism was also exemplary. He is an asset to this business, and, as such, merits recognition and promotion.

Awesome towing service. And Tim…my driver had a wicked tricky situation w my Palamino camper in the bed of my truck and my back wheel gone and my tire wrapped around the hub stuck on the fender. Crazy. They were great and reasonably priced. ☮️🩷🙂

Dean Keith arrived and got me started and explained why I've been having issues with my car. He was fantastic.

We hooked up tractor quickly and safely. Quick drive from Arcadia to Deland. Experience and friendly help made this the easy best part of the mission.

Alex was great, knowledgeable, fast. Even dropped my husband's cup back off at our house that he forgot in the truck. Nothing but good things to say!

Tried to reach several "24 hour" companies to fix a valve stem on our 32 foot motorhome and this place was recommended by another company as someone who could repair a tire. The dispatch woman was not accurate on ETA or cost, however, it still was only a 2 hour wait. We were at Loves and the guy who came out was getting approached while he was working on our tire and his phone was ringing constantly. We are just thankful that he could come out and get us back on the road. Thank you!

David was amazing. He was patient and helpful from start to finish of a really hard job. Safe and steady. Friendly and Reasonable price and management that listens. Definitely recommend!!!

Great people was there in no time told my car for a great price thank you Eric

They said they would be out in 35-45 minutes. 5 minutes later AJ was knocking on my window ready to help! AJ said instead of towing the vehicle, let’s spend 10 minutes trouble shooting to see if I can save you having to pay for a tow. Sure enough he fixed the problem and I was able to drive home. Very impressed with the professionalism and care. Universal may be a few dollars more than a competitor but you get what you pay for. I will only be recommending Universal towing! Thank you!

They towed my car to the wrong location. The address provided was based on a Google search (my mechanic is moving to that location next month and changed it in Google proactively). Instead of calling me and saying this address is a closed business, they delivered it to the mechanic next door. Then refused to take responsibility for it. Photo on left was address provided, photo on right is where it was delivered. The name of the business it was to be towed to was provided as well and the driver verified, “that’s the name of the place?” And I said yes, 615 Diesel. Twice!!!!!

We just had a very unfortunate hook and book situation with Universal Towing while vacationing in Daytona Beach. We parked at a Dollar General to get some soda and to pick up a pizza across the street. We came out pizza in hand to find our truck hooked up to a Universal Towing tow truck. Driver said we were parked at the Dollar General after hours and there was no parking there after hours. We asked where the tow away zone signs were as there were none where we parked or visible upon entering the parking lot. When we mentioned this the driver his response was basically that it was too bad Dollar General was now closed so it was after hours, it was Dollar General's property therefore we would be towed. Cost? $100 CASH. Convenient since you can dispute a charge on your CC. My husband, who used to do towing and recovery for the Florida Highway Patrol said to the driver, basically you're just out here doing hook and book. He said yes, he was just out here trying to make some $. Mind you, there were 2 other cars parked in the parking lot, neither of which were being towed. This is a scam.

This is hands down one of the worst experiences l've had with any company and it absolutely reflects in their rating. After already having a terrible day with car troubles; they picked up my Vehicle and made it worse. They wrecked my car and pretended like they had nothing to do with it. The driver played dumb. Never returned my calls. Always the run around. Funny enough I asked for photos of my car before they picked it up and towed it and miraculously they missed the tires they damage so on their end; it looks like they did nothing wrong. I hope some sues them

Kenny with Universal Towing was so nice and very professional. Knew exactly what he was doing and was very precise in his handling of our car. Thank you so much. Highly recommend them.

Keith had great attitude and was super quick and helpful. Love the company! Other companies had me wait for 2 hours, they were to me in 20. Best loc service

AJ was the best!! He took exceptional care of us and got us to a safe place after our breakdown. He made this frustrating circumstance better because of his friendly and professional handling! Thanks again AJ!

Didn't knock on the door, didn't wait for my son to come out after I told him my son would be out. loaded the wrong bike then made my son the customer unload the bike and load the correct bike because his back hurt. Also stepped on my very nice bike cover.

Had to get my car towed today. Any tow can be such a burden The tow driver Keith was outstanding proffesional. Made the experience a good one. And as for the tow company Universal. Spot on and fair decent price. the best tow in volusia. Note that. You will be in good hand with Universal towing

In less than 30 minutes in the pouring down rain driver showed at 3:00 a.m. to get my vehicle which had a dead alternator and battery, off the shoulder of the road. Then hooked up my car to the tow truck and took me and the car back to my driveway. It was a very professional just like clockwork service and I commend the driver and Universal Towing for their excellent service.

This company has been holding me hostage for over 2 hours. They have blocked me and my truck in. I paid their invoice. They want my driver's license now also. My DL is none of their business and will not be provided. 911 has been called, so we wait. In the meantime, they are dusrupting another business whose patrons cannot cannot enter or exit. Choose wisely Volusia County.

Eric of Universal Towing showed up within 30 minutes of my call to transport 2 motorcycles!! Eric was very meticulous in securing cargo and very professional!! Universal Towing is always nearby!!!

I highly recommend Universal Towing . Very professional and came to move my truck that was stuck which was in my yard. The driver arrived in the morning quickly! Requested service using my State Farm app and a driver was dispatched to my vehicle within a half hour. Such a relief to have great service available.

Eric was so quick to our rescue! He was kind, professional, & personable. He went out of his way to help us & our car get home safely. Service above & beyond expectations! 5 stars, would highly recommend!

Avoid at All Costs! A NIGHTMARE! A CIRCUS! A REALLY BAD JOKE! Breaking down near Daytona Beach on a Friday was bad enough, but using Universal Towing/Universal Repair made it much worse. I found them on NTTS Saturday, spoke with Valerie, and was promised a 90-minute tow and clutch replacement Monday morning. She charged me $850 for the tow and quoted $125/hr labor. But the tow didn’t arrive until 6:13 PM, and the driver tried to charge me more right away. On Monday, after seven calls, I finally got in touch with Steve, the mechanic, who told me it wasn’t the clutch but the sleeve and master cylinder—but they didn’t have the parts. I found them myself, sent a driver 3 hours away to get it, but nobody answered when he arrived back. Next morning, we were told Steve was at a “drug meeting” and would be back soon. At 2:30 PM, Steve arrived and suddenly said I did need a new clutch after all—but claimed they had one in stock for $800/$900. Then I found out my truck wasn’t even at their shop, and it took until Wednesday to get it there. When they finally started, they hired a random mechanic on the spot who didn’t speak the same language they did, causing chaos over wages and chaos during the repair. They kicked my driver out after two hours, and by Thursday, Steve was MIA. Angie kept telling me it was “almost done,” but nothing happened until Friday, when my husband flew from Massachusetts and found nobody working on the truck. They blamed a broken jack, you will see a picture of the jack on this review, its a joke. Finally, they finished the job late Friday, but the bill was $4,570.89, with the clutch magically increasing to $1,690. I expected to pay $3,343.75, but they added $1,227.14 in extra charges and refused to accept a card, despite my confirmation from day one. Stay far away from Universal Roadside Repair/Universal Towing! They wasted four days, delayed my deliveries, and overcharged me. These people are professional scammers. Avoid them at all costs! I just pray the repair was done correctly so I can work. GOD PROVIDES! People give what they carry within them and I am truly shocked and disheartened by everything that just happened. If you need a tow, ok, you may call them and eventually someone will show up, but should NEVER advertise to be a repair shop, because they are a bunch of amateurs that hire random mechanics if needed and they learn as they go, so the 1 day repair takes a week, but you better believe you will be charged for all the hit and miss. SCAMMERS - NOT A LEGIT REPAIR SHOP UPDATE 02/18/2025 After all the nightmare this shop put me through 3 months ago, I had another scare 2 months ago when the handle that switches gears was completely loose because they only used ONE bolt. And now, guess what? My entire transmission is loose, and the bell housing is broken because, once again, they did not secure the transmission back in place after replacing the clutch. This is insane! How can you be so irresponsible and careless when dealing with someone's breadwinner? I am disgusted by your lack of commitment to the work you do. But life will always pay you back for the bad you do to others. "Whatever you do, work at it with all your heart, as working for the Lord, not for human masters." – Colossians 3:23

They took excellent care of a project car i purchased, I was worried about getting it moved because the person I bought it from lowered it too much, Bill used his skill (and a lot of 2x4s) to load my "new" miata effortlessly and without scraping I then called them again to bring my motorcycle to the shop. There were no issues there either. I will call Universal every time I need a vehicle moved until I have the ability to have a trailer

Thanks for the fantastic service. I wish Chevy would’ve told me what a fantastic time they did with their electric vehicles. Why would anybody buy a gasoline engine is beyond me. Being towed is so much fun and convenient. Thanks again highly recommend.

We were not there for roadside assistance. We happened to run across them because they sell used cars. Right on the side of their business on LPGA Bl. They have cars parked for sale. They 2 We looked at had dead batteries. One, they could not get to start. These cars come their impound yard, so the history on them is minimal. Some looked like they had been there a good while because of the flat tires. So make sure you know what you're looking at before you dive into something and get stuck