Arrow Service & Towing in
Holly Hill (FL)

I was in a fatal car crash 9/30. I was not at fault and they still charge me for towing my car. Nobody asked where I wanted it towed or anything. I’m pissed cause I had to come out of my pocket 1125.00. They didn’t try to be lenient or anything. State trooper was hard to reach. And they think just cause it’s the holidays people got the funds. So I had to pay them in order to get a tag for my new car. I feel like if u at fault that’s different. They could’ve towed my car home. Not happy about this at all 🤬🤬🤬

I cannot say enough good things about this company. We are a medium sized trucking company, and we work with towing companies all over the United States. Arrow Service and Towing is bar none the best we have ever worked with. They went above and beyond to help us. This company alerted us to a problem with one of our trucks before the police did. The special services that they provided to us afterhours, usually costs a very large sum of money from most towing companies that will price gouge a trucking company like us. This company charged us a VERY fair price when they could have done what other companies do and charged us a whole lot more. Then the very next day, they towed our semi-truck and trailer over an hour drive with their heavy wrecker for an even more reasonable rate. We have numerous trucks in FL every week and if we need any towing services anywhere in the state of FL in the future, our only phone call will be to this towing company no matter how far away from them we are. They treated us right and fair when most other companies would do their best to take advantage of a situation. This company is legit, and they employ good honest people who will take care of you, even if you didn't ask them to take care of you. If you are reading this and you are on the fence about calling this company...... stop reading now and do yourself the best favor you can and call them. You will NOT be sorry. Thank you, Amanda. You are the best. I cannot tell you how much I appreciate EVERYTHING you did for us.

While NO towing service is ever cheap, Arrow towing & service is at least friendly & professional. If you call ahead of picking up your vehicle, they tell you exactly what you need to bring get your vehicle back. So no wasted trips back & forth. The office to pay for your vehicle when it's been towed is on 6th Street just around the corner from there service yard. The yard where your vehicle is stored is also on 6th Street between the railroad tracks and US1. They have an ATM machine conveniently located on the handicap ramp to the office as shown in the picture I added.

‼️🚩If you believe in karma DO NOT USE these guys‼️🚩 Elderly man who tows for them is rude and thinks it’s funny when people are down on their luck… laughed while my car was being towed and snatched away my key like I would take it (there was an officer there so it’s not like I wasn’t doing exactly what I was told) and then had the audacity to drive by me as I was walking down Williamson with no sidewalk in the pouring rain and proceeded to wave at me with a big smile on his face even rolled down his window to make sure I saw him… The universe will take care of him, but this is the driver they employ. 🚩🚩🚩 🚩UPDATE🚩 Went to pick up my vehicle and let the two females working the front desk know what happened with their driver and how he treated me. I was answered with silence… the older Brunette said she was sorry how the police treated me!? With as much sarcasm she could muster up. I just wanted to let them know how THEIR driver acted… (weak attempt to gaslight me) so she deferred my question with I’m badgering her co-worker. So explaining what happened is badgering. On top of their wonderful customer service they lost the fuel key to my car and said because there is a picture of my key by my purse that there was enough evidence for them. I only took my purse. Then she told me to check in my car. SOO that’s NOT evidence?!? She just contradicted herself…She came back with the driver said I wanted my keys really bad…. Okay why would I want my fuel keys to my car the only thing that was on there?!? I checked my whole car and nothing.So again no accountability on their end. She did say their dash cam would show him doing this so I’ll be waiting patiently to be proven right. I will say the guy who put my plate on, wouldn’t accept a tip for me, and was very nice, and the guy I initially talked on the phone with was very helpful and very nice and sweet. And the other tow truck driver, I ran into when I drove into the wrong spot was very helpful and very nice. So just a few bad apples, or maybe they just are miserable people that can’t set boundaries when coming into their professional job. And you know what they say, common sense isn’t common anymore… And I hope the older brunette lady finds some happiness in life or a job that doesn’t make her so miserable. Because customer service is not her forte‼️‼️‼️ Update 2‼️ ‼️🚩So I was wondering why the officer was just sitting around running plates not doing actual police work and why the tow truck driver got there in 7 minutes… holiday weekend!! They are hoping that people can’t get to DMV in 24 hours so they can charge for the 4 days, luckily mine was a mistake and I’ll be reimbursed for the tow… but I feel bad for the other person the cop sat in parking lot at Texas Roadhouse and just ran plates… 🚩🚩 But yet another reason to NOT to use this company… I knew their karma was shady!! My intuition is always right about this stuff‼️🚩🚩

My jeep broke down needed a tow so geico got a hold of arrow towing services.And they did a fantastic job.And response time was one hour and twenty minutes still not bad.At all being on a saturday night, the tow truck driver's name was mister.Douglas very nice gentleman. 5 stars all the way around. I would definitely recommend using these guys again.

I needed a 30 mile tow and my insurance company connected me with Arrow Towing. They continuously lied about being on the way and their response time. What was supposed to be less than 1 hour turned into almost 3 hours. I eventually cancelled and had a different company out in about 30 minutes. My insurance company saw their lies about the ETA about being en route and said they usually pay companies a bit of money just for calling them, but said this company was so egregious they wouldn't be paying them anything.

We brought our bucket truck in for service. It had a few issues and they fixed everything! We are so happy. Great group and very knowledgeable. We highly recommend. We are very happy!!

Not being used to a push button start vehicle, I inadvertantly got out to remove some large plants from my trunk and forgot to shut down the power mechanisn. I do remember hearing a strange chiming sound to alert me but did not make the connection that the vehicle was going to power down because the key had left with me. When I went out at 345pm to drive to work... Yup stone cold, no power. The battery discharged. took a lyft to work and upon arriving home after my shift at 9pm initiated a Roadside claim from Geico. Estimated time was set for 957pm but I received a text saying the driver from Arrow would be at my house in 10 minutes. Billy was professional, politecand well mannered. Thank you Arrow towing.

After two failed attempts with our insurance sending trucks (not Arrow trucks) to the wrong destination Arrow found us and got us to our destination in a timely manner. The dispatcher was amazing and assured me they knew where we were (sorry trust issues with our insurance agency who can’t figure out locations accurately) so I would say if you had issues with them locating you it’s more than likely your insurance agency not the driver. Thank you so much Arrow for all of your help getting us back on the road safely!! Highly recommend using them!

Scummy business. I was parked "wrong." Got to my car right after the driver had it lifted. Only way to prevent the tow was $50 cash. No other way. No card payments, no wires, no way to prevent the $175 tow. Edit-they claimed I could make a wire transfer to prevent the tow, but then wouldn't actually do it. The driver told me I had 5 minutes to get to an atm, which was impossible. Absolute trash business. I'm guessing they only take cash for tax evasion.

Douglas is the best guy who ever towed my car. He’s so professional, respectful, patient and came to load my car almost at midnight. Thank you so much!!

Doug was awesome! He listened to everything I explained to him about my Jeep and was super helpful. He made this process a lot less stressful. Great driver!!

Got a tow from Doug when I really needed it! Great service, and fast responses. I could not find a better place to get my truck towed from and I've had many tows before. My truck is also huge so they definitely can do many!

My mom was waiting on a tow they said was on the way for over an hour and half. So she called again and apparently her tow was canceled instead of someone else’s. They would have been there within 15 minutes if the tow truck driver wasn’t told she had canceled. They now have her waiting even longer and don’t even know when a tow truck driver will be there at all. She’s alone in a Walmart parking lot right now and they aren’t trying to fix their mistake immediately, they just added her to the end of the list and said they have no idea what time a driver will be there. Absolutely ridiculous when the driver was en route. She hasn’t heard from them since.

I would give zero stars if I could. Needless to say this company does not follow through with what they say they will do. They lied and gave up on trying to assist us, then told our insurance company they could not find the vehicle. They canceled our towing order and are trying to collect from the insurance company, which the law-enforcement authorities told me was a normal thing out of companies like this. Funny thing is- a different tow company found us with no issue and took care of us, after i was sent through the wringer calling multiple sheriffs offfices and FHP. I have issued a formal complaint against them, and do not recommend anyone use their services. They simply do not stand behind their customers and are looking for an easy insurance payday. Even if your insurance company tries to enlist them, tell your insurance company no and find a different company that will support their customers.

I had the unfortunate dealing with this company, I'll start by saying every star of there whole 3.8 stars are way more then I feel they deserve. My vehicle was impounded there, I called on a saturday I'm to inquire the precise amounts and requirements in order to have MY vehicle released to me, the woman who answered was beyond useless the only question she knew was the crazy amount I would need to pay to get it released, 3 days there total was somewhere close to $500. These places should really be illegal, anyway I literally was $30 short of getting it out and asked if there's any way I could give them $400 and something and pay the remaining $30 following Monday. Absolutely would not work anything other then the amount, I was shocked and felt robbed but hung up and spent a few hours scrapping up the $30 that was needed called back to get a time to pick up. And was told I now needed even more because now a new day had somehow been added with these few hours, so hung up cussed a little to myself waited until next day Saturday with more money, called now she says we don't release cars on Sat, or sun you gotta come Monday, really lady? You couldn't of told me this when I first called and inquired about my car after I even said ok I'll call tomorrow ,now I'm charged 2 more days, even though there web page falsely says open 24/7. Only thing 24/7 is them trying to steal your car. Why else would a company not release cars on Saturday even though there open, it's a scam. There like vultures, trying to keep your car in any way possible. So my advice is don't waste your time, there's too many other towing companies who have souls in there bodies, these people do not. I know I'm not only one who has felt this way, I never write reviews but this needed to be told. And please arrow towing don't reply with excuses like every other rude response you have replied to all the other neg reviews you get. I won't be waisting any more of my time on you!! thanks. Take that $30 and train people who answer your phones, and call it even. Sincerely ,Joe Hopkins

I highly recommend Arrow Service & Towing. Very professional and knowledgeable drivers who go far and beyond the standard. Thank you for your fast and awesome service!

Highly recommend ARROW TOWING! The driver was professional, respectful, and had my car at mechanic's in under an hour. Arrow Towing is quick to respond to calls at all hours! It's 1am and they arrived in 25 minutes. Still waiting for the other company to arrive, after 2 hours 🙄 or at least call me to cancel. Go ARROW!

Our car was totaled and towed to Arrow. It was protected overnight in their locked lot. When we went to get our things out of our car the next day, everyone we dealt with was very friendly and professional. The man in the lot removed our tags and helped us get our stuff out of our car since there was glass everywhere. We forgot to remove our CDs from of the CD player. We called when we got home (several states away.) The lady in the office actually went out to our car and removed them from the 6 CD player and mailed them to our house. You couldn't ask for better customer service than that. Thank you all.

Excellent Service call gor my Harley. Driver very knowledgeable of how to lead and tow a big bike. Thanks!

Jose treated us and our vehicle very professionally and was so carefull and conscientious...was prompt ...we got 5 star excellent service!!!! Again! Yes we only use Arrow, 3rd time now..always great job.Thank you!!!!!

Rip off absolutely terrible service, even worse price. After being in an accident and just being thankful that my children and I made it out without too many injuries, we had to deal with these sharks after an already terrible experience 💔 😢 They charged for crash wrap 5 rolled when only 1 was needed $40 a piece.. then charged 75$ to have my car moved to the front gate about 2 feet to my personal tow truck. 50$ to get my belongings out another $700 to get the vehicle out. To a place I never asked it to be towed to. I woke up in the evac and had to find out where my car was, and after everything we had already gone and were still going through, we had to deal with this rip-off place. Impound lots need to be WAY better regulated straight price gouging 😠 I would love to give negative stars 🌟

After horrible service from State Farm Emergency Road Side, Arrow Service &Towing came through with one quick call. Everyone was super nice and friendly. They diagnosed my problem, got the part and got me going. Especially want thank Ginger for her great communication and friendliness, with that said everyone was super nice even the guy in the yard working on stuff wanted to make sure I found the office and not trip over anything. Top Class Service thank you all. Being 1200 miles from home and having car issues is kind of scary and not at all part of a vacation.

Great customer service. Sonia is awesome, she is so helpful and friendly. My car was towed there after I was hit (this is my 1st time being involved in an auto accident) and even though they’re very busy and I arrived close to closing they took their time and treated me like I mattered, it was nice to have one less worry. I highly recommend them.

I feel weird posting a review for a service I didn't truly "use", but I had to make some kind of public contribution to speak to their character. Back in October I had been in St. Augustine Florida for a wedding, and was traveling to Daytona Beach afterward for a vacation. On the (short) journey there I hopped in and out of the car a good ten or so times to deal with a bout of food poisoning. Along the way I dropped my wallet and thus canceled all my cards, and it was a sad, sad week of vacation coming up with odd ways to pay for things. Fast forward to just the other day when I received a phone call from this business. The woman on the phone used my name on my license to track down my online resume which contained my phone number. Three days later and my wallet, sunburnt credit cards, and a few sentimental items within show up at my door. Can't remember the name of the woman I spoke with but I greatly appreciate her kindness and courtesy. If she is any semblance of how the business itself is run, I can guarantee you it's an honest place run by charitable people.

My Porsche Cayman died on the the side of I95 in Ormand Beach. Contacted my insurance provider for roadside assist. I was told 45 minutes to an hour for response.... Nope 10 minutes and Arrow was there on a Sunday with a flatbed. They took my car to a European repair shop an hour away. Great friendly and fast service! Would highly recommend.

Worst Towing Company Ever! They were asked to tow a motorcycle after a wreck and this is how the left it, the kickstand was not broken. A call was placed to there office about the incident and nobody ever returned the phone call. When I complained about it and said Luckys Towing would have never done something like this, the lady on the other end said well they haven't even been in business that long. The motorcycle wasn't damaged on the right said, because the bike was laid down on the left, so they caused the additional damage on the right. I told the person on the other end of the telephone, that if I didn't hear back from someone, I would make sure I let the community know what kind of company Arrow Towing is, she said don't threaten me lady, I said its not a threat its a promise. So hear it is my complaint!! If your going to have something towed use LUCKYS TOWING.