Batteries Plus in
North Miami Beach (FL)

Chris did an amazing job with my phone repair and answered all questions I had, didn't even know batteries plus also did repairs very impressed and grateful.

Sending major thanks to the batteries plus crew for helping me fix my phone, LOOKS BRAND NEW! I'll be recommending everyone i know to this location

This place is amazing Luis did a wonderful job. Quick and very courteous. 10/10

Thank you to Chris and Dean! Best phone repairs I've had in a while.

I always get the best service from this store. I have never been in person because my colleagues go and find what they need. Then I call and pay for the company. But they are extremely attentive and caring. I appreciate them very much. Thanks!

Garbage, they don't honor their warranty at all! Left my battery with them so they can charge it and see what the issue was as we had it for less than a month and it wasnt working, they said they would call us to pick it up. Never got a call!!! They wanted to keep the battery!!! We had to show up in person and finally got it back. When we got home we realized the battery nuts were missing and when we come back to claim it they tossed it and wouldn't give us replacements because “they didnt have”. First red flag should’ve been the first day i walked in and someone was crashing out over them not honoring the warranty. Which i guess its common practice for them.

I had quick and fast service w/ Chris. He fixed my phone for a great price w/ exceptional customer service. Will definitely be returning for any more of my future needs.

These guys are AMAZING!!! Had a screen replacement authorized by Assurant via T-Mobile late this morning. I'm walking out the door at a little after 5pm only because I scheduled my app later in the afternoon. Special thanks to Chris!!

Fast service but I had to replace the battery myself even though I asked for help and a Phillip screwdriver
I'm glad they had the item I needed

I would never go anywhere else for my batteries. Excellent customer service, knowledgeable, friendly and make u feel welcome.

My wife broke her phone and had to go through insurance to get it fixed. We got an appointment the next day. As soon as we walked in everyone was so nice. Chris got the phone fixed right away and did an amazing job the phone looks brand new!

I bought a Duracell battery for my motorcycle back in October of 2025 I went to start my motorcycle this morning and it was dead. I jumped it and rode it to the store when I got there Dean gave me every excuse available not to approve a warranty exchange. It’s insane that I have to go through this with a battery that’s only 4 months old especially when I bought the expensive one from them so I will not have any issues. I don’t recommend buying any batteries from them I never had any issues with the auto parts stores regarding batteries. This is the first and last time I will buy anything from them.

One of the worst customer experiences I've ever had, and it is addressed to the Dean. What’s advertised as a warranty feels misleading in practice. I purchased a battery expecting reasonable support if it failed prematurely. Instead, I was met with resistance, vague explanations, and an unwillingness to take responsibility even when the battery was clearly defective. Every time I addressed one requirement, a new reason was introduced to avoid replacement. The process felt intentionally structured to deny warranty claims rather than evaluate them fairly. This defeats the entire purpose of buying a battery with a warranty. I will avoid that place.

Eric & Dean help me get my phone repaired. The process was simple. The customer service was 10 out of 10 and I was highly satisfied and I would look forward to do business with them again in the future.

If you buy any battery on Battery Plus store, and if by any chance the battery doesn't work properly in your bike, there is not chance of refund or replace because you already used the battery, even you pass next day of the problem or/by before the 14 days they gave you to do that....the only chance you got to have any refund or replacement, if you didn't install the battery at all...in others words no guarantee....

Edited to address owner response:

Thank you for your response.

It is highly disappointing that it takes a public negative review for you to "look into the issues." I initially brought this matter to your attention via corporate channels, and the franchisee (who you claim is now "happy to assist") failed to contact me entirely. That failure demonstrated the true level of your commitment to customer service.

There is no longer anything to discuss. I took my business elsewhere and initiated the chargeback as advised by your own staff. Furthermore, a quick glance at the numerous one-star reviews for this specific location clearly shows that my experience is not a coincidence or a "one-off" event.

I stand by my review and continue to advise others to stay away from this store.

ONE STAR - Avoid This Location: Worst Customer Service Experience I've Ever Had

I typically have great experiences with Batteries Plus, but this specific franchise location deserves zero stars. I placed an order online for a battery pickup while traveling on vacation. I received confirmation that the item was ready.
I drove 50 minutes in significant traffic and arrived at the store a full hour before closing time. When I attempted to pick up the item and asked for the installation service (which is essential when you're on a trip), the staff refused to process the order, stating they could not complete the transaction or install the battery that evening. I was told, flat out, to return the next day. This refusal, an hour before closing, cost me nearly two hours of driving and left me stranded for the night.
I immediately escalated the issue to Batteries Plus corporate. The complaint was rightfully forwarded to the local franchisee—who never once contacted me to resolve the issue. Due to their complete lack of follow-up, I was forced to buy a replacement battery from a competitor.
The final straw came when I called the location to cancel the prepaid order. I was informed that they were "unable" to process a refund over the phone or online and that I was required to drive back to the store (the same 50-minute trip) to physically pick up the item and then process the refund. The absurdity of this policy is unbelievable. Ultimately, the same employee who had originally refused service advised me to simply initiate a chargeback with my bank, which I immediately did.
The sheer incompetence, the refusal of service, the policy roadblocks, and the total failure of the franchise owner to address a corporate complaint make this location an absolute disaster. Save yourself the time and frustration and buy your battery elsewhere.

The worst place ever!!!! They have no customer service. I waited two months for a phone to be repaired, and they told me they messed something up on it. They offered a replacement phone or a refund, so I chose the refund. When I went into the store to get it, the employee was extremely rude from the start. It seemed like I was already annoying him just by being there. When I mentioned the phone, he went to check and said they’d need to take back the replaced phone to give me a refund, because they broke the phone while they had it. They wanted the screen back, and the guy refused to ask the tech to remove it. I had to come back the next day, after waiting months and months.

The place appears to be well-stocked, which is great. Unfortunately, they seem to be short-staffed. During my visit last week, I waited about 15 minutes for assistance but no one was available, so I ended up leaving without help. It wasn’t the best experience.

STAY AWAY... DISHONEST PEOPLE.
I've bought several batteries there over the years and never needed to use the warranty except for this last one, which I bought in February 2025 for $227.90.
The Duracell battery had a 4-year warranty (until February 2027), but after 2 years and 6 months (August 2025), it completely died.
I removed it from the car and took it to the store to complain, and the employee, named DEAN, tested it for 3 and a half days.
In the end, he said the warranty doesn't cover it because it was negligent use... I have no idea what negligent use there was if the battery was only installed in the same car since the purchase.
While he was testing the battery, I needed a new battery for my jet ski. I saw on the website that they had it and decided to call to confirm and avoid wasting my trip.
DEAN confirmed and said that if I buy it in store, he would give me the same 10% discount I would get on the website. I then went to the store and looked for Dean to make the purchase.
He was busy and asked another employee to make the sale.
I reminded them both to apply the 10% discount I would have if purchased online, which they didn't do, and I only realized it when I got home.
When I went to pick up the car battery, I complained about the discount that hadn't been granted, and he said he couldn't refund the payment I made and that he could only grant me a credit for a future purchase. Obviously, I didn't agree because who knows when I'd need to buy another battery... Maybe a few years down the road.
Unfortunately, these people are dishonest, they don't honor the warranty, and they don't keep their word.
I went to Costco and bought the same battery much cheaper with a 3-year warranty for $179.99 (I paid $227.90 at Batteriesplus 2 years and 6 months earlier). For me the lesson was learned.
To them, I wish they make good use of the dollars they got through dishonesty... They will never see my money again.

Was looking for a place to make a copy of my car keys. My car key has a keyfob, after going to multiple places I found this place on tiktok. Went in and Louis got me right. Key was cut for 19.99 and done in 10 minutes. He went outside and made sure that the key worked on my door and even informed me that they offer onsite programming. I know have 2 functioning car keys. Skip the locksmith and go straight here if you need a spare. Highly recommend this place.

I bought a Duracell marine battery SLI24MHP on May 26th, 2025. It was used several times with. I also regularly charged it. By July 27, 2025 it was dead. Voltage on the battery 1- 1.4 volts. My attempts to rejuvenate the battery using my charger were unsuccessful. I brought my battery to North Miami shop to get a replacement. Store manager Dean confirmed the low voltage and 11 eleven dead cells. He suggested that he will try to recharge/repair it. According to him and will take several hours. My response that battery on the warranty and has to be replaced immediately having in mind it conditions. He refused to do this without any explanation. I just called Dean after four hours of waiting. He suggested that the battery is at level 55% and he needs other couple of hours. According to all internet sources the battery has to be exchanged because even in case of the “recovery” it will not last. I am very disappointed with the level of the service and quality of the product at this location.

Italio and Dean are absolutely amazing! Their customer service is top tier! The minute we walked in, we were greeted with warm smiles and a "how can I help you?" From there, they provided us with fantastic service! The keys to our Chrysler Town and Country weren't working properly, but these guys teamed up and resolved the issue promptly. The owners of this business made a wise decision in hiring these two. We will be back and will recommend your business to our friends and family.

I went to Batteries Plus bright and early on Monday, May 26th, 2025. The guy greeted me with a warm welcome and promised to take care of my 15 Pro Max, even putting a nice glass screen protector on it. In less than an hour, my phone was ready. Overall, the experience was a great success.

Dean the employee said he will install my battery and made me wait 20 minutes then told me he cannot do it because he is not tall enough to reach the bolt lol.

Great Costumer Service. Clean store. Good knowledge from the guys. Free parking in the lot.

App says they close at 7:00, door says they close at 6:00 corona poster says they close at 5:00 I get there at 4:00 and there closed. I’m very disappointed in the direction that the management is taking this business. Don’t waste peoples precious time by closing at whatever time you guys decides comes out of your butt. The community is taking their time to travel to you and give you business be more respectful and cooperate with the times posted at your establishment.

First time using Batteries Plus Bulbs. They were great! Installed a new battery in car and took the time to clean the terminals. Nelson was very knowledgeable, friendly and showed a desire to help. I will never go anywhere else.