Very happy with purchase. Product was exactly as described , there’s videos uploaded on YouTube of each part showing you condition before you by, arrived in 2 days and was handled with care. Compressor seems to be doing fine but it’s only day 3 so time will tell. Keep up the good work
Well mix up with my compressor..then no reply from customer service ..then the owner Jacob personally texted me apologizing for the lack of reply ...mix ups happen but when customer services don't reply it turns an already aggravated situation into severely aggravated...anyway Jacob made good on it all couldn't apologize enough andboffered to fix whatever I wanted he promptly refunded my money ....anyway .. he definitely made good on everything so I appreciate that ... immensely.. THAaaaank You Jacob
Absolute worst customer service. We ordered a compressor for my Honda after finding out the old one seized, scheduled an appointment with the mechanic to put in the new compressor to uphold the warranty. We paid over $80 for two day shipping. The part shows up THREE days later, damaged, we ordered on a Monday. We had to cancel the appointment with the mechanic. We called and were told to send the damaged part back, that's not a problem, then told the new part wouldn't be delivered until Tuesday because that's two day shipping and supposedly FedEx doesn't run on the weekends. That's a lie. So we asked for a refund on the shipping at least for the inconvenience and they gave it to us. The problem is they did not say anything about that affecting the shipping and changing it from two day shipping to regular shipping! Yesterday the part didn't arrive we figured it's fine maybe tomorrow. NOPE! We finally got the shipping info today and it says it won't be here until Thursday! We now have to cancel another appointment with the mechanic to put in the new part! So we call back and immediately get transferred to the supervisor who immediately started talking over us as we're trying to explain the issue! She refused to just listen! Then condescendingly told us that she had said refunding our shipping would affect the delivery date in the last call we made to get the replacement. We immediately called her out and said no she didn't. None of that was explained to us. She then says irritated with us that all calls are recorded. We are aware. We tried to ask her to go listen back to what she said and she refused insisting that she was right and getting angry with us for being upset over this. She then continued to talk over us refusing to just listen to our issue again! We had to hang up! I would also like to point out despite getting the shipping refunded we are still legally entitled to the two day shipping we originally paid for due to it being a replacement part sent out due to a damaged part being delivered originally!
Orders always arrive on time, well packaged and ready to go into vehicles. I am a small independent repair shop, I've ordered around 15 so far in 2026, all Tesla with no issues.
I used to enjoy buying from this company, but this last experience really changed how I feel. Let me explain what happened from the start.
I purchased a part for my vehicle and never received a confirmation email. I had to reach out first before they finally sent me the order details. Fine — mistakes happen. I installed the part, only to find out later that even though it fit, it was actually the wrong one. It took me about five hours to install the condenser, and the pulley sat too far out, which ended up breaking my belt.
When I called, the representative told me I ordered the wrong part. That confused me because the website only showed one option for my vehicle. How could I choose the wrong one if no alternatives were listed? She took my number and said she would call me back, but a week passed with no response.
I decided to email them, explaining that all I wanted was the correct pulley assembly so I could fix the issue myself. A few days later, they apologized, said they didn’t know why I never got a call back, and told me I needed to send the compressor back so they could “make it right.” Keep in mind — it took me hours to install that compressor the first time.
On my day off, I removed the compressor and called again for shipping information. After explaining everything again, the representative finally gave me the return details. What bothered me was having to pay an additional $75, while she kept insisting I ordered the wrong part. I checked the website again — there is no second option. If there were multiple choices, I would understand that I messed up, but there aren’t.
What really disappointed me was that it felt like they wouldn’t send the correct compressor until they received the wrong one back. I’ve bought from them before without issues, but this time I felt neglected and honestly cheated as a customer.
I shipped the compressor back and waited, thinking they would at least call or update me. Instead, I had to call again. It seemed like the representative was not having a good Monday morning. Once she got the confirmation number, she immediately told me I still needed to send the compressor back. I told her I already did — FedEx showed it was delivered on Friday. She checked again and finally confirmed it.
Before paying the $75 — which I’m apparently responsible for because “I made a mistake” — I asked how I could be sure I’d receive the correct compressor this time. She said the photos I sent them verified the correct pulley assembly. One small detail: I never sent them any photos. That made me even more unsure about what I’m going to receive.
I’m trying to stay optimistic and hope this was just a one‑time situation, but it really feels like the last time I’ll purchase from them. I’m genuinely saddened by how this was handled. I feel like they did me wrong on this one.
And just a heads‑up for anyone ordering parts for a Hyundai Santa Fe: be careful. Even if the website says you’re ordering the correct part, you may not actually receive the right one.
I am a manager at an automotive shop, and we recently purchased a compressor from this company for one of our customers. We were given the option of purchasing either a new or refurbished unit, and we specifically chose the new compressor. We also paid an additional $60 for same-day delivery because this repair was for an important customer who needed their vehicle back quickly.
The compressor arrived on time, but after installation we discovered that the unit was faulty. While defects can happen with any product, the real issue was how the situation was handled afterward.
I immediately contacted the company to begin the warranty replacement process. The first representative I spoke with assured me that another compressor would be ordered and sent out right away. After waiting the entire day without any update, I called back around 4:55 PM and spoke with Claudia. She offered either same-day FedEx shipping or Uber delivery the following morning. Since time was critical for my customer, I chose the Uber delivery option.
The next morning, I called to confirm the replacement had been sent out, only to be told that Uber delivery was “too expensive” and that they were not willing to “lose their job” over sending the part. The call was then abruptly ended. After multiple attempts to call back, I was finally told that nobody could help me and that I needed to speak with Jacob, the owner, who never personally addressed the issue.
I understand mistakes happen and defective parts can occasionally occur. What matters is how a company responds when problems arise. Leaving a shop and its customer stranded over the cost of an $80 delivery after supplying a defective part is unacceptable customer service, especially toward a commercial customer.
I normally do not leave negative reviews, but professionalism, accountability, and customer support matter. Based on this experience, I would strongly recommend others think carefully before doing business here.
I am willing to post the recordings if you would like to really be put all the way out ?
I want to recognize Jessie and Sandra for their absolutely outstanding customer service. They were professional, patient, friendly, and went above and beyond to make everything smooth and stress-free. Their positive attitude and willingness to help truly stood out. Employees like Jessie and Sandra are a huge asset, and they made the entire experience exceptional.”
Order a clutch early wensday morning and paid the 45$ for 2 day shipping, it didn't arrive at FedEx until 6pm the following day and will not arrive until next week. Called the number and had a rude lady tell me there's nothing ahe can do because they are "on time" according to them. Will not deal with these people again if this is how they do business.
I wish I could place a rating with 0 stars, I ordered a compressor kit for my sons jeep trying to get it fixed during his spring break. Paid for rush shipping. 1st issue condenser damaged and dryer missing, 2nd issue dryer missing with replacement condenser. 3rd issue compressor has bent and rusted studs. Looked like the compressor was painted as-is with no rebuilding. My project is now 3 weeks behind, and my son is with out his vehicle. All due to poor products and customer service. I had highly recommended RY to people after the awesome product for my forester. No longer will recommend.,
Talked to customer service and they are trying to assist in making this right, They assist first in replacing the condenser, and then in shipping the dryer unit. We will see if 4th time is the charm. Changed to 3 stars, Will change the stars again. If they get me a working compressor before summer.
I love working with R&Y!! I have never been dissatisfied with them. I have found them great. Units come pre oiled, which simplifies the procedure. Once received a bad unit. It was replaced so quickly BEFORE I removed the bad one. SUPER SUPPORT.
Got one compressor put it on and it made a roaring noise but it worked but didn't like riding in my Denali and it roaring. So I contacted the lady and she was nice about sending a replacement. Well had a few health issues and just now put the one on that was sent to fix the issue. If you ain't ever put one on a gmc envoy Denali with the V8 5.3L well it's one heck of a Job. Motor mount has to be took loose jack motor to the right and take off the right side wheel and spring just to get bolts out. Anyway this one want even come on. So now with summer on its way I have no air. I know it's been awhile but I'd appreciate it if y'all could send me a compressor that works right if you have to send a new one. I'd be glad to ship these 2 back to ya. To much money and hard work not to be a satisfied customer. Support team please be a business of your word and do the right thing. Thanks!!
I have a 2015 model year Tesla. I purchased the compressor that was recommended on R&Y site for the 2015 model year and it ends up that it was the wrong compressor. R&Y needs to update their website. So this 2016-2020 compressor (AD-1456-S) is the correct compressor for my 2015 vehicle. However, I encountered a new problem with the AD1456 compressor. The High Voltage connector did not fit. It looks 100% identical to the old HV connector, but it would not fully seat into the male connector. I was able to deconstruct the compressor to extract the connector cable and swap it with the original connector cable allowing full installation.
THE WORST! DO NOT GET! I JUST GOT IT ON AMAZON. Says new. Compressor is used, painted and broken. They are trying to make used parts look new (whoever is doing it does a really bad job) JUST LOOK AT THE PICTURES!
I don’t usually leave negative reviews, but I truly feel I was taken advantage of. I purchased parts from R & Y Compressors under the belief they were in proper working condition. There is no way to know these parts are defective until they are actually installed by a professional — and that’s exactly what happened. I paid for the installation, only to find out the parts were bad from the start.
Because of this, I ended up paying twice — once for the original installation and again for the removal and replacement with new parts from a dealer. This situation didn’t just cost me money; it cost me time, work, and income. I had to rearrange my schedule and deal with the vehicle being down longer than necessary.
When I contacted them for support, their response was simply: “Send the part back.” That may sound simple, but in reality, that means days or weeks of waiting, shipping, processing, and back-and-forth — all while I’m without a working vehicle and losing more time and more work. I should not be the one paying the price for a defective product they sold me.
I deserve to be compensated for: • The cost of the defective parts • The double labor charges • The lost time and lost work caused by this situation
Instead of accountability or assistance, the issue was brushed off as if my time and money didn’t matter. That’s unacceptable.
If you value your time, money, and peace of mind, I strongly recommend choosing another supplier. I learned the hard way — don’t make the same mistake.
Purchased one of their “reman” compressors online through Amazon because my compressor, which still worked, started making noise. $374 later I get what appears to be a junkyard ac compressor freshly spray painted. They didn’t even clean the grease and debris off before painting it and they didn’t let paint dry before handling it and dropping it in the box. Also noticed the main plug was busted. Went ahead and installed the compressor in hopes that it would still work. Well to no surprise the compressor leaked from the housing. What a complete scam. Contacted Amazon and sent them pictures and reported seller. Amazon refunded luckily.
PARTS ARE GARBAGE !THEY DONT WORK! COMPRESSOR LOOKED LIKE THEY PAINTED IT BY SPITTING THE PAINT ON IT!! PAINT ALL OVER THE CLUTCH !! IT WAS GLUED BY THE PAINT WITH LOTS OF RUST UNDER IT PAINT ALL OVER CONECTORS I WAS PISSED I REMOVED THE CLUTCH TO CLEAN THE PAINT OFF AND THE COMPRESSOR WAS BROKEN THIS IS THE WORST AC BUYING EXPERIENCE EVER ALMOST $400 DOLLARS THAT IS AN EXPENSIVE JOKE Don't recomend buying from this company, I bought a kit from them I had to email them asking for my tracking number, they provided one, turns out they sent the kit separately in parts through different carriers they did not provide the second tracking number, I found this out after having to finally call them to investigate where my packages were, the lady on the phone was indifferent and didnt dare to give any type of apologetic comment, I had to pick up at carriers my self a week after they where supposed to be delivered, to make matters worse one of the parts from the kit was missing, I emailed them once again to ask for an invoice and information on the missing part, they replyed with what I take to be a sarcastic 5 word email response .."FOR SURE, NO PROBLEM!"..They didnt send me Invoice or any info...Sad they take your hard earned money and in return provide this poor service..they caused extra stress and loss of good customers, they are unorganized and unprofessional individually and as a company, they are not serious ac parts providers.
Honestly never heard of this company. Was in a pinch for an older model Nissan. Overnighted a compressor clutch for $300+ below local shops and dealers.perfect fit, part was there early in morning,Customer service was more than helpful! All around great service and company!
Update: changing my review from a one star due to quickness of the response and addressing of my issue I had with the compressor I received. They reached out to me and asked what they could do to remedy the issue and did exactly what they said they would do. Received a new compressor quickly and a return label to send the other back. I was very happy with this. I still believe the website needs updated bc I was informed while speaking to them that the sensor can’t be bought new and they do not always send them with the sensor due to it not being needed. Still they sent me one with a sensor just as pictured on their site.
Received a part that looks as if it could be right except one of the plugs has been completely cut off at the base of the wires and painted over. You can see the wires cut and the plug never replaced then shipped to me. Now I’m waiting for a response to receive the part I ordered just as it’s pictured from my order. You can see in my photos exactly what’s wrong.
On Jun 10, 2021, 114-4846901-9023463 for $106.34 I purchased a clutch and pully kit on Amazon from R&Y. It was installed soon after. I had no problems till Aug of 2024. The ac stopped working and I could smell rubber burning. I turned the ac off and the smell went away. Next week I could hear a noise coming from the compressor. I grabbed the pulley and the clutch face and pulley would move side to side. I ordered a new compressor from R&Y and installed few days ago snapping 2 exhaust studs in the process. When I took the pully off the old compressor, I found the bearing for the pully had seized, had chewed the snout of the compressor, and the rubber coupler was gone. The coil I had replaced looks badly overheated, and I'm surprised it was still working. I asked if they could do anything for me and they told me no. I'm not amused.
Delivered on time I received part on Friday, I did the install on Sunday. One of the plugs fell out a little oil in the package. There is an area of concern you'll see in the photos. The mechanic shop will pull a vacuum this week hopefully it holds with no leaks. There is a small piece missing on the housing. I understand this is refurbished I'll keep you posted.
Purchased a refurbished compressor for a 2013 subaru outback. Arrived just in time for me to install for 6 hour trip. Was offered to return for refund and reorder....so I can drive across country with no AC... pass I'll find the replacement switch locally just will not purchase from again and will review everywhere I can accordingly... compressor looks like it was pulled from a salvage yard and painted silver. I see no new parts on it.....
Parts look like they came straight out of the junkyard and were spray painted. There is dirt painted onto the parts. Also got sent the wrong ac clutch and when I told them the part was wrong they said “you must have some aftermarket compressor”. It’s the stock compressor and I ordered the correct year. At least getting a refund was easy.
Overall happy with the purchase and product for a refurbished unit. My only complaints are that it would be nice if it came with the replacement O-rings and the electrical plug was spliced on janky in my opinion. One end was grounded to the unit instead of attached to the plug and the other end was crimped together by butt connector.
Bought "refurbished" parts. Ended up with parts pulled straight from a junkyard car, no attempts at refurbishment made whatsoever. Update: 2 weeks and no response to email I sent address in owners response Update 2: received email confirmation of new unit sent out, with postage paid return for damaged unit. New unit is in good condition. They will make it right after some poking, but should really check over units before sending them out.
This afternoon Sandra took great care of me. She ordered my new 2016 Volkswagen GTI A/C compressor and it arrived in less than 30 minutes. I totally recommend R & Y A/C Compressors.
2151 NE 155th St #3, North Miami Beach, FLRepair service
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