Excellent customer Excellent service from Mrs. Lesbia, she tested my old alternator 3 times until she was sure she found the problem, and then she found the best solution. She is well prepared and knows what she is doing. Thank you and congratulations for your excellent customer service.
David was so helpful!! Came in looking to purchase oil and filter for an oil change. He had so much patience with me with not knowing my cars edition or cylinder. He looked it all up and even suggested a brand of oil.
Needed a new battery for my 07 bimmer. Staff was great in determining the correct battery for my car. There were 4 different variants for my application. Lesbia went above and beyond to ensure we got the right battery at the best price. Super Happy
This Autozone in Hialeah provided excellent service. In particular, Lesbia and Hildelisa were outstanding in their attention to detail, knowledge, and professional service when helping us find the correct battery. Their amiable disposition was top-notch!
Maggie was Extremely helpful she went out of her way to make sure I had the correct part. This store is located at 3930 east 4 Ave store # 4953. Thank you again Maggie.
They refused to change de battery. Told me is too complicated. I’m 68 years old .I took the battery home ,without any experience it took me two hours to replaced it . I had tough time to do it. Is a shame for a company which they said they will install the battery. The receipt # 922825. The store # 4953 , located 3930 East 4 Ave., Hialeah, Fl 33013 , thank you
Osmel Ferrnan is the best! He helped change my battery for a 2012 chevy cruze when it seemed it could not be done. He found the one I needed and changed it on the spot. Will be back for sure for all my car needs. I could not be more satisfied.
Maggy answered the phone and helped me out for a specific tool I was looking for and was super kind and helpful over the phone. When I came into the store everything was organized and clean. The manager Rene is also super helpful.
Maggy helped me out on the phone, she was so sweet, patient and helpful, I really appreciate her great customer service, I believe Julio also helped me out, he was a real gentlemen!
Stopped by and Karen was an amazing help. She helped me find what I was searching for for and she went out of her way to explain how the new part worked. She’s definitely an example to follow because of her amazing Customer Service and attitude, you can tell that she loves her job. I highly recommend this store to all my friends.
I had experience to have Frank service me today and it was truly amazing. Very informative and very helpful and I thank you for such quality work. I will be back soon.
I had an issue with my brakes and window wipers. I came in i had no idea what to do and this lovely woman named Karen helped me with everything i needed and so professional very impressed with the customer service! Will be coming here for future purchases just because of the amazing and helpful service!
I was at the store today and I want to say that the staff was excellent. I was serviced by a staff member member by the name of Magaly. She really helped me out solve my problem with the particular part. I need it for my car and I got to say that also the store manager, Rene, are also very very good at managing the store. I highly recommend the store in 39 Street excellence customer service.
Entered this store and had to leave within minutes due to the internal store temperature feeling hotter within the store than it felt outside. I began to sweat simply browsing the aisles looking for what I needed. The employees faces were flushed and when I asked on why it was so hot inside the store, I was advised they could not manually adjust the temperature in the store. Being in Florida, this is very concerning!
Great store with amazing staff! Parts Sales Manager Karen Gonzalez was an excellent help for all my needs. However currently this stores A/C is not working properly. It was very hot and even warmer in the customer restroom. I broke a sweat browsing the store for what I needed. When advising the staff of this, they agreed it was very hot and could not adjust the temperature in this store manually. It is controlled outside the store. I hope this is looked into for the quality of life of the staff.
If I could give more stars I would. Karen was awesome. She helped me changed my battery so quick. She was kind and very knowledgeable. Great service. She should definitely get a big raise. Thank you Karen! People with your customer service skills are not easy to find.
The store is always clean and organized. The staff is always helpful and pleasant. Marlene is very knowledgeable and is always willing to help you out before you leave the store. Will continue to come here for my car needs.
I just want to say thank you so much to Ramon Suárez from Auto Zone 1953! He showed amazing customer service, very knowledgeable, fast and efficient !!! Also, he took the time to teach my 5 year old son how to change my battery! Truly grateful for your time and service ! Thank you so much ⭐
The General Manager Ramon was very very helpful. I had done an oil change about a month and a half ago and my car was telling me it was low on oil. I went in and expressed what I was going through, he quickly went outside and checked the oil in my car. He told me I was in need of a quart and showed me, he went inside took a quart from the shelf and added it to the car. He checked again and said I needed one more and once again showed me what he was doing. Ramon went inside, took another quart from the shelf and quickly put added it to the car. I paid and tried to give him tip but he wouldn’t accept it. I loved how humble he was and how everyone showed their interest in helping me. When I went inside to pay the cashiers asked if it was low indeed, I love how they showed concern for my issue. I will definitely continue to visit this store whenever I have the need to.
Ramon and William we're Super Helpful!!! They were able to help me with my car as soon as I got there ! Great customer service from both guys. They gave me great advice when it came to the scratch on my car. The products they recommend was able to get rid of the scratch completely!!! I couldn’t be happier ! Gracias Ramón y William por su ayuda !!!!
I drove to this store for a battery replacement, late in the day. Not only was the staff fast and attentive, the Store Manager Ramon, was the man of the hour. Without thinking twice he jump in action and within a few minutes I had a new battery installed. This is the kind of attitude that makes the difference. I'm deeply thankful to Ramon for the exceptional and generous service!!!
As a woman going to an auto part store is like being lost in the forest! You put all your trust in the knowledge of the people that are providing you the service & share their knowledge with you. I have been to this Auto Zone a few times & the high quality of attention & service is comparable to none!! Ramon assisted me during this last visit & proved to me that they stand behind their warranty & taught me a lot about my car!!
This store 4953, The manager Ramon and his coworkers provided me with excellent service! I was so disappointed with Ricardo at store 1299 that I didn’t want to return to Autozone. Thankfully Ramon and this store figured out a solution for me instead of giving me problems like Ricardo. I am grateful for the parts and service here!! Keep up the good work!
Tha cashier WILLIAM super nice guy, you can easily tell that he knows what he's doing. He recommends you your best choices and applies you all the deals without even asking. It's was just a different experience (polite), considering that this place is located in the heart of Hialeah. I will buy my next oil change there. Thanks man.
I went to lunch out in Hialeah and my battery died. So I ubered to auto zone and bought a new one. I told the guy that I had ubered there and he offered and drove me back to my car and changed it for me. Unbelievable! I offered him $$, but he said no. Nice to see that there are many nice people out there. His name is William M. What a great Team Member. Thanks again!
I went to this store looking for some break fluid and almost immediately I was pleasantly greeted by Reinaldo Perez (Representative). He walked me over the best option I had, also took some time to take a look at my car and suggested several other items. The whole visit was a breeze.
I will be coming back to this store in the future!
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