My Jeep stopped on me on my way home from work...today...on a Tuesday...from a radiator leak & possible broken fan. Not a good ending to the day but Strong Auto? I'm so appreciative for the speedy service and respond time. My driver got me home in no time & even threw in some good auto maintenance tips on the ride. Very professional service, cordial conversation, & efficient timing. Thanks so much! Highly recommend that you use this service if you're ever in need.
Extremely rude receptionist. I asked to get an update on the status of tow truck driver and he gave nasty attitude for a simple request. Not recommended, please save yourself the headache.
Make sure they give you the actual ETA, not the Miami ETA. Kept me waiting for two hours for a tow that never materialized until I had enough and made other arrangements.
First and foremost thank you to Juan Castano for coming with his tow truck in my time of need to tow my honda civic after my transmission wasnt catching the gears. One of the most professional people I have come across especially for a tow truck service. I would definitely recommend there services for all of your tow needs. If I could rate them higher then 5 stars I gladly would. Thank you again and i truly appreciate you for helping me in my time of need.
Motorcycle broke down on an expressway. Took me to the repair shop. Most decent and competent towing company I've ever had to work with. The only company I will call in the Hialeah area. Thanks again fellas.
Responsive, knowledgeable and attention to detail when towing my vehicle with care. Provided pictures after towing my Tesla to the service center. Talk about peace of mind and great service! Thanks, Strong Auto!
My Audi completely shut down on me electrically. Even with jump box the car would not start, could not shift into neutral and parking brake was locked. Alejandro carefully diagnosed and navigated all of these problems and was able to get my car on the truck and delivered to Audi where even the service rep commented on his skill!
Great experience with Strong Automobile Recovery in an inconvenient situation - midnight. They picked up my car in a timely manner and delivered it to my Tesla service center and kept me in the loop the whole way.
Excellent tow service by Supervisor Alex! Tesla linked me with Strong Automobile Recovery Towing Service to have my loaner Tesla towed to the Miami Gardens location due to a nail in the tire that required tire replacement. Mr. Alex arrived promptly and properly secured the Tesla for tow. I rode with him. His tow truck is immaculate, and he was pleasant to interact with. Overall, I’d definitely refer his tow service, as he provided a five star service.
Alex provided exceptional service, prompt arrival, and fair pricing! He has a helpful and honest demeanor! It's apparent that he's very experienced within his field. I wouldn't trust my vehicle to anyone else. Thanks for getting me out of a jam!
Alex towed my vehicle with the utmost care. He’s extremely knowledgeable and very personable. Strong Automobile Recovery definitely has a customer for life! Thanks for your great service and helping me with of a stressful situation.
Absolutely impeccable towing services. Pocked up my car on a flat truck. Arrived on time and kept me informed every step of the way. A true gem in the industry.
Yesterday my 2022 Tesla Model X died completely. If I had not left the driver-side door open, there would’ve been no way to get inside. I called Tesla Roadside Assistance and they indicated that their towing provider Strong Automobile Recovery would arrive in 75 minutes. Alex, and the other driver, showed up and knew exactly what to do to get inside my car and get it towed to the nearest Tesla Service Center.
Both Alex (and the other driver whose name I wish I knew) were fantastic! I rode with them to the Service Center and enjoyed learning more about them and their very STRONG work ethic! They work from 6:00am until 1:00am (probably not everyday) towing Tesla cars. They handle dispatched calls from Tesla, and are Tesla certified because of the special needs of Tesla cars. They showed me what happens when just any tow truck driver tries to tow a Tesla - NOT A PRETTY SIGHT! Alex and his business partner are highly knowledgeable and experienced at what they do, all day, everyday. They are also down-to-earth and just “good people!”
If you own a Tesla and need a tow truck, you must contact Alex. And, you will certainly be glad you did!
I honestly wish there were more towing companies like STRONG AUTOMOBILE RECOVER INC.! We all understand the frustration of breaking down and dealing with a terrible recovery agent makes it worse but not in this case. The service was quick, my recovery agent put my mind at ease and was extremely respectful. I appreciate you guys! Thank you so much.
Yesterday had the makings of a terrible day. My car was stuck in the floods from Tropical Storm Eta. While my car did not stall out, it was stranded on a gravel median. The attendant was amazing. He not only dug my car out from the gravel to ensure that there would be no damage, he safely returned my vehicle home. He could tell that I was extremely stressed and greatly put me at ease.
Unprofessional and rude. The manager/owner's attitude was disgusting. I wasn't even calling to complain, only to ask a question. I will never work with them again.
First time ever needing a tow and this company delivered with a pleasant attitude and quick service. I was already having a stressful day just knowing that I needed to deal with my car being fixed. Alex was professional and funny and had me laughing all the way to the dealership. Definitely a stress free experience. I don’t understand the bad reviews for this company and hope you consider them if ever you’re in a bind and need a quick tow.
*Edit*-They reached out and paid for the work I had done to fix the damage done by the tow.
*Original Post: Towed my car which was having electrical issues to the shop. Guy was quick getting on-site and I would say rather aggressive as he picked it up, turned it around so grab it from the front. Anyway, seemed to be all good until he dropped the car off. It was immediately apparent that the tow arms or whatever they are called had punctured something under the car. Pink oil all over the place (see photos taken literally minutes after he left). The driver left in a hurry and wouldnt answer my calls (vm not set up). Called the number listed here, NA and vm is full. I made a claim to my insurance who funny enough is who sent this company to tow my car.
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