Today I had a great experience over at LKQ Truck Parts Tampa, Chris Brown went above and beyond to find my Peterbuilt truck part that I needed for my air brake system to work Chris drove me all around different Peterbuilt trucks until I found my part he made my day for sure That's a guy that cares about his job and respects how important customers Mean to him keep up the good work Chris Brown sales coordinator, Tampa, Florida
Had an amazing experience Tyler was absolutely amazing. Couldn’t recommend this place more. If you need parts for your truck this is the place to go super friendly atmosphere. Had a great time!
This place is terrible. They told me one price over the phone for a part and I said ok. When I got there they hadnt even pulled the part and raised the price another $50. They dont stand on their word and the manager is very rude and can careless about the customers. I recommend Ben's truck parts which is right down the street. Stay away from here
Recently purchased a service truck. Was told it would do highway speeds but it didn't. So I was stuck trying to change rear gears in my freightliner fl70. I reached out to 15 companies looking for a match. About 2 weeks after I started I get an email from Jeremy. Said he found one. Honestly I was dubious. Said it was in Ohio and was exactly what I needed. 3.90 with a locker. Shipping was $160... to me. It showed up with a brand new seal, nut, and washer ready to go. The gears were like new and it was clean enough to eat off of it. Had a coat of primer on it even. Instalation was easy and it performed perfectly. Dropped off the core yesterday in Tampa. Took no time at all and people were just awesome. Saw a massive warehouse full of transmissions and center sections. If you need truck parts check here. Really saved my bacon in a big way. Thank you LKQ and Jeremy!!
This company is thieves, I returned a piece because they gave it to me wrong, it was not what I ordered, when I took it to return it they took 183 dollars from me because the justification was for lost time according to the seller, theft from my face
This company is dishonest, rude, and unreliable.Let me start first with the lack of customer service from Christopher Brown, who, after expressing my concerns, showed no sympathy whatsoever and kept cutting me off while I was trying to speak. It all started when a front-rear differential was ordered, which cost about $4K plus labor, which ended up being around $5,000. In less than 1 week, as I was doing one of my deliveries, the truck started to grin heavily, so I took the truck back to the mechanic. It turns out that during the rebuilding process of the part, a bolt was left loose, causing the differential part to be completely useless. Since it had been less than a week and the part was still under warranty, LKQ ordered a new part, which took over 2 weeks to arrive. Mind you, these were two weeks without making any income. The part was then installed, and I ended up paying again for labor costs in the amount of $600.00. Since the part was initially defective, I felt I shouldn't have had to pay for labor again, as this was neither my fault nor that of the mechanic. I called the shop and spoke to Christoper, who, as previously mentioned, expressed being bothered by my request to get reimbursed. He took my information and stated he would put a request with Joe Vargas and that I would hear back from him. To this day, I still have not been contacted by anyone from the shop, and it wasn't until I got a call from the mechanic letting me know LKQ had contacted him, advising that there would not be a refund. This is actually the first time I have given any company a bad review there is always room for human errors, however, I feel that the way this was handled was completely dishonest. I hope my review serves as consumer awareness and also as a way the company to treat their customers with fairness.
Bough a large fuel tank site unseen and everything was as described shipping was fast and Tony is the best he even followed up weeks later great guy and customer service!
The costumer service was excellent, so far one of the best places out there, BUT someone who is on charge of making the labels with the address mess out putting a non existing address getting my ECU lost. I went to the store they told me they would fight that with the delivery provider but a couple months lather UPS or FEDEX doesn’t want to pay for the lost ECU and now the store is trying to charge me the lost ECU. Very unprofessional, very disappointing behavior of going after me, who did everything 100% right and provide the right address. If one person/company is to blame is either the delivery provider or the person who put the wrong address, not me.
Working with Jake Jacobson is always a pleasurable experience. He is very knowledgeable and helpful when it comes to answering all my questions. He not only ensures that I get the correct parts, but also that they are shipped within a timely manner. He makes doing business together a great overall experience.
Had the part I needed and the service from Jake was excellent. This front bumper was a direct fit to replace my broken plastic stock bumper. Part quality is excellent. Local to me so it is great to know I have a part supply house to count on when I am at home doing maintenance. Thanks LKQ!
Just purchased my first semi and Jake was extremely helpful. Thank you Jake for all your help. Great service and will be referring anyone looking to purchase or parta to go see you. Thanks again.
I purchased a step van from them and the experience was wonderful. What sets a business apart is it's people, it's customer service. Jake Jacobson sold me the truck based on trust and honesty. He went out of his way and have the truck service at my request. I was not disappointed when I saw the truck and having driven it from Tampa to Atlanta I feel very comfortable giving them 5 stars for the product and services. Peace
LKQ is not only a parts store every time I reach out for mike Hollister he always goes out of his way to give me a hand. he's not only a very good salesperson but he knows his stuff and he will go that extra mile to give you a hand. He's a very good listener and those who know his parts and try to give you the best advice so you keep rolling down the road. That's what I call a good man especially for me and he's a very good friend of mine.
Let me tell you, I just had the most amazing experience ever! My husband and I were driving down to Miami and our truck broke down in Tampa. We were desperate and we were given the blessing of meeting Paul Drake at LKQ Heavy Truck. He got us the part we needed quickly and affordably and turned a very stressful situation into one that I can compare to after I gave birth to my daughter. Yes I felt the same amount, If not more joy walking out of that store then when I gave birth my kid! Paul Drake will make you feel like a million bucks when you are down on your luck and you end up with a quality part in the meantime!
I am a small time owner operator and very concerned where my money is going,Jake Jacobson has exceeded my expectations and become a great friend of mine, I bought an older truck and didn't have time to stop running my dedicated routes to go see it,so Jake sent me multiple videos and pictures and helped fix it up and get it transported all the way to Ohio,just unbelievable the with how genuine and honest Jake has been through the entire process,you can't go wrong working with Jake at LKQ,they will be seeing future business from me!!!
Great experience dealing with LKQ heavy truck. The sales manager Jake Jacobson knows his stuff, see him for truck or parts sales. He will help you out in anyway he can. He called local vendors and even competitors to get me my parts or get me in the right direction. A+ to these guys!!!
Recently bought a truck from these guys, and I was very impressed. Jake Jacobson took lots of time to know the truck, and he didn't hide any of its flaws. We worked out an incredible deal, and I confidently drove it 1400 miles home. We will be doing business with them in the future
A gentleman named Jake made my experiences extremely positive. He was very knowledgeable, offered to help me outside of his normal job duties, and did not push me into a sale at all.
I urge everyone to call this company and speak with Jake, he is the one who understand the needs of a customer, I flew 3000 miles to purchase truck from,him, because of his great attitude and patient. I am happy with the,outcome, the truck works,great. You will not regret to chose LKQ Jake.
HORRIBLE CUSTOMER SERVICE - Purchased a rebuilt transmission ($2250.00) for a Semi that we were bringing back into service in August. The transmission worked less than a week in the truck. Even with the 12 month warranty on rebuilt transmissions, they won't do anything but offer another transmission at a "discount." DON'T WASTE YOUR MONEY because their warranty isn't worth the paper its written on. Have to go to the credit card company to file a dispute.
Had a great experience here at LKQ in Tampa FL. Friendly staff and got a great deal. Would definitely recommend there services and will do business with them in the future
From Johnnie P At Mid Florida Auto Transport ⭐⭐⭐⭐⭐ I Give A 5 Star To Jake And All The staff At LKQ . All staff very friendly very helpful and made the experience A Breeze!!! When Buying A 2013 International Prostar the Truck was in excellent condition gust as listed. I will definitely be going back to do business with them again . To Jake and all the staff Thanks again will see you soon!!! Johnnie
I bought a $4,500 transmission for my dump truck here and less than one year later it stopped working. They did not stand behind their one year warranty. At first, they told us that we put the wrong fluid in it but when we quoted the transmission book produced by Mack that we followed to a tee, they changed their story. Then they said we must have run it out of oil. That is not true either. They said the gears were discolored and that's how they knew it ran without oil. So we were stuck having to eat a $4,500 defective transmission plus the cost of labor to pull it and replace it. The mechanic that repaired the transmission said the only thing wrong with it was the shifting fork was bad. I am posting this in hopes that my story will help someone else who thinks that buying from LKQ is a smart decision. They will not stand behind their warranty and if they give you the same song and dance that they gave us I hope you fight tooth and nail to make them replace it. I run a small business and my husband recently spend a week in the hospital and was diagnosed with cancer so I don't have time for the runaround. For my sake, fight them.
LKQ was extremely helpful in finding my dream truck to create my mobile boutique "Dreamcatcher Fashion Truck". From the moment we called and spoke with Jake Jacobson I knew I was in great hands. He was informative, warm and was basically a one stop shop when it came down to our needs! I would recommend this company to anyone looking for Heavy trucks/ truck parts and overall amazing customer service! Thanks again Jake and the whole team @ LKQ Heavy Truck!
HI , June 10th 2016 , I receive a good perfect costumer service today , I'm so happy that they have someone who treat you good and try to help you out , .... 1st, thank you FOR the costumer service is 100% better and 2nd the manager was so helpful I get a new part for 50 dls more that's GREAT ,! Thank you..... this is a place where I send my 6 drivers to buy parts because the price is good !
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