Stepp's Towing Service in
Gibsonton (FL)

If I could give this company zero stars I would. Let me start off by saying both people I encountered were very rude. I know this is a late review. Back in July me and my fiance got into an accident and stepps towing service was in charge of towing based on Florida state patrol I guess so we had no control over where the vehicle was towed to or anything or who towed it. A couple days after my accident we went to try and receive all of my belongings out of the car since the car was totaled and would never be drivable again. At first the guy working said that I could get everything out but then he looked at my registration and said I wouldn’t be able to take anything since the registration was expired. They told me I would have to reregister everything on a car and a license plate that wouldn’t be drive able ever again. I was only allowed to take a debit card with me when I showed proof it belonged to me. I told them I had no money since I was out of work from injuries caused by the accident and it would be pointless to reregister everything. I lost family photo albums and so much stuff because they couldn’t have a heart and just let me take my belongings. They said it was a law. Come to find out after asking family friends who work in the towing industry that it’s actually illegal to prevent someone from getting their belongings out of their vehicle even if registration is expired. They never showed proof that it was a law that my registration had to be up to date to let me get everything out. So thanks to stepps towing I lost baby pictures, old pictures from growing up, important books, etc. also the lady the guy called to back him up was also rude. I should’ve just took my belongings that day because it still upsets me to this day that I lost a lot of my belongings including stuff me and him both paid for with our own money. So if yall ever get into an accident make sure you personally call a towing service don’t let stepps towing tow your vehicle.

Heather the dispatch was awesome! I had to cancel super last min but very helpful place if you are looking for a tow service in Tampa. No one would touch my class c rv after tons of calls . Just call this place first. Professional and reasonable.

You have to wait for the gate to be opened for you. The lady that helped up was very polite and patient. We have to empty a vehicle and she never acted like we took to long. Only suggestion, a sign near41 to make finding easier

i got into an accident and had to get my car towed to this trash place and they tried to charge me $80 to see my car because it was the weekend. They hardly ever answer the phone. Garbage company and garbage employees look somewhere else

Treats customer like trash. They are in the works with law enforcement so they will always get you. they took my car away and 1 hour from where my car was towed. They are not good people

Called and scheduled a tow due to issues getting my car started. They showed up 20 mins late from appointment time and then jumped the car. Then claimed my alternator may be bad because it has a low reading. Reading was 13.5/13.8 which is in the lower side of normal. Especially for a car that had a dead battery. So instead of being honest he insinuated that i would break down if i didnt get the tow which was only $40 more than the $120 he charged to jump my car. Over all staff that set up appointment was great. My experience with the driver was a negative. Would not recommend.

They were nice people very caring and compassionate however they get 3 stars because they never called me to tell me about my car being scrapped i plans with me car although it was totaled that was a let down and disappointing

The Florida Highway Patrol called this business to come tow our car after an accident and the employees were very helpful as to how to come and retrieve our stuff from the car since the car was totaled. It’s free during business hours and a fee during night time. Brett helped us in retrieving our items and was very polite and helpful. I can see why the FHP called these guys. They were great from start to finish and I appreciate how helpful they were. Great business!

If I could leave 0 stars I would. On Oct 28 my father in law passed away and his truck was towed to Stepps, we were informed there would be a daily charge until a death certificate is received and we can pick up the vehicle. The medical examiner called us and informed us on Oct 30 that his autopsy results are pending investigation and can take up to 20 weeks before the official death certificate will be completed. We let them know about the truck and they said they can provide a letter that works for everything but insurance to confirm his death. Oct 31 we called Stepps, explained the situation, and they said they want a notarized letter from the medical examiner and proof of next of kin. The medical examiner had the letter notarized but advised that they cannot determine next of kin. So we took the letter and my husband's birth certificate to prove his passing and next of kin and drove 2 hours to Stepps. We were informed this was not good enough & the medical examiner had to say we are next of kin. We explained that they said they cannot and we were basically told oh well and they closed us out of the gate. I called & explained that the medical examiner does not determine next of kin so I asked who they need to have this info from or for their policy in writing so I can show the medical examiner's office what we need. They informed me that they are not legally required to have a policy and we have 30 days to figure it out before they auction the vehicle so we better tell the medical examiner to get it together for a death certificate. The medical examiner at this point just wrote at their records indicated my husband as next of kin, not even any legal representation of next of kin but they accepted it. We messaged on Facebook to ask their policy for someone passing and they replied that a police officer can come confirm the passing but when we requested an officer, Stepps refused. So they didn't follow their own policy and made one up that makes no sense, all to just attempt to profit off our loss. Edit: when filing a BBB complaint regarding this situation, Stepps confirmed their policy is that the police can confirm our documents. However, at the time of our visit Stepps was acting as if contacting the police would not help and this resulted in the police refusing to come because that day they were adamant that we needed a letter. So, their refusal to acknowledge or follow their own policy still resulted in us not being helped.

I built a car using thousands of my dollars. They towed it and because I hadn't registered it yet and my safe was stolen a week earlier when I moved. I couldn't get my car back I worked on a car for 2 months had about $6000 in it and it was worth about $10000. No matter how much proof I had or witnesses I had they wouldn't give my car back.

Made everything extremely smooth.compared to other tow truck company i called first and took several days for a no show. Stepps was there in a few hours with text notifications and good service

My truck was impounded and taken to Stepps on Hwy 41. I called and was told everything I would need to pick it up before I went there. I went with the necessary paperwork and cash.I arrived and 10 mins later I was back in my truck. Thanks guys!!!!!

AWFUL COMPANY DO NOT GET TOWED BY THEM UNDER ANY CIRCUMSTANCE!!! THE LADY IN CHARGE IS RUDE AND MADE EVERYTHING 100 TIMES MORE DIFFICULT. My boyfriend was in an accident and they have been doing nothing but charging us more and more money. THEY PREY ON THE VULNERABLE AND JUST RACK UP BILLS BECAUSE THEY CAN. RUN FAR FAR AWAY IF YOU COME IN CONTACT WITH THEM!! They need to go out of business.

The woman who answers the phones is rude, and needs to take a class in customer service by the young man who releases the vehicle in the Gibsonton lot. He was polite and an asset to that business after dealing with the witch answering the phones .... Give him a raise. He made an awful situation quite tolerable. I give him all 5 stars. The horrid creature on the other end of the phone gets a big fat 0

This was the worse towing company I have ever, ever used. The driver was at least 1 hour later than the 90 minutes arrival time I was promised by the dispatch personnel who had trouble getting him to respond to her. He took his precious time hooking up my car; did not offer any type of apology for his excessive tardiness and upon arrival at the car company charged me more than the dispatch employee had quoted me. A horrible, horrible service is what this company provided to me. Do not use this company or you will be very disappointed and Pepboys should be ashamed for employing them.

Long story short, my son was rear-ended and car was not drivable so it was towed to Stepp’s in Gibsonton. Normally this probably wouldn’t inspire me to write a review, but when I received a bill in the mail about the vehicle because the car hadn’t been picked up by insurance, Jackie was amazing and answered all of my questions. She even offered to make a note so whoever was on duty would call me when it was finally picked up. Just got the call from her (as promised). I hope this review makes it to the right person so they know their employee is a superstar!!

Stepp’s towing came to the rescue after my tire blew out on 1-75 on my way to work. The penciled me in their schedule, picked my truck up without me even being there, and called me after dropping it off at the tire shop. Great customer service and 10/10 will call again.

car towed by this company, brand new, spotless car damaged on both front tire wells, they declined to accept documentation Friday to release it, had to incur add'l fees from them & another extremely expensive RT Uber ride only to have the same paperwork accepted on Monday. Was told by employee that my car was cool & she'd gone inside it to blast some tunes & the ac, but it smelled like smoke (found empty bottle of wine inside, def NOT mine - jesus)...I pd over $500 & they're denting the car, won't repair it, have teenagers chillin/drankin' in the back over the f'n wknd?? WTF?!?! filing complaint with the state & going to court over this one. they also say they have policy against releasing pix of car (after releasing two pix to me). it's possible the damage to my vehicle was intentional, odd as that may sound, as one of the 2 pix sent did focus on a political bumper sticker. hmm...instead of customer service, Mike attempted repeatedly to read me the stature re: Tow truck businesses. I can read & am not interested. immaterial to my need for customer svc, Mike. oy. also, incredibly unclean location. suggest you avoid at all costs!!!!

If I could put negative stars I would. These people are trash. My car was stolen 2 nights ago the police find it (thankgod) bring it to stepps yard and steps wants me to pay 200 to get it out!? My car was stolen with my money and wallet inside so now they want to hold my car and charge me every day it’s there. What kind of pos charges someone when they have no control over the situation and did nothing wrong!?

My boyfriend’s car was stolen from our driveway and then abandoned. They took away the key and left a window down. This place towed it and refused to work with us or help in any way. They want $160 to take the vehicle back, $27 extra for every day it stays there. We can’t move the vehicle since it’s push to start and can’t have another key done unless it’s at the dealership. We now have to pay this company, pay to have the car towed to a dealership and pay to have a key made. Completely heartless and unhelpful.

I started calling around and no one would come tow my vette because the wheels had locked up. Mike over at Stepps towing sent out Mike Barnett. It was after midnight and he and his truck did a dance that never scraped the underside of my boyfriend’s car! That in and of itself was the most amazing thing I have seen in a long time. He moved the car, made sure I was ok, and it was all done fairly quickly. I had to give him a hug before he left! He was definitely my hero!! Ladies, i was treated respectfully. He explained what he was going to do to the car and never talked down to me. Perfect gentleman! Thank you stepps! I’ll be giving you a call in a few days when I need to move it to the shop. You made it painless.

Possibly the crappiest customer service imaginable.They told me 2 hours. I sat on the side of the road for THREE hours. When I called to find out where the tow truck was, they said he went to the Hard Rock Cafe - like I'm supposed to just be ok with that. Didn't even bother to call me to let me know. Don't trust this company. They suck!

Horrible!!! Called them they told me 90 minutes the guy was rude the whole time on the phone! Called about an hour later for an update he said should be there soon called again! He heard my voice and hung up on me! Horrible business horrible service! Do not recommend to ever use them! They SUCK! Short version: Rude and bad service

I went to Stepps today to sign some papers and check my car for personnal items. The lady there Miss Vickie was more then helpful and just as nice as a person that I have met in a long time. Thank you Miss Vickie for all the help.

If you ask them to have your uhaul truck get out of a little dish because you are stock. They will charge you coming from 5 miles away from your location and charge you 100 dollar then call them. Good luck!!!

If you want to wait +3 hours for them to arrive and to say the tow truck driver got a flat tire and they sent someone else. Then if you call because they haven't arrived and then have them tell you they had to tow a police car go ahead and use this service. (I had to rate it, if it were my choice I wouldn't put a star)

Good people that work there. Not my favorite place, as a business, however the service and down to earth people are what make the experience bearable. The friendly individuals there are not in control of the business policies, so I'm rating them rather than Stepps as a chain.