Ive seen some negative comments about this establishment, I have always had the best service, been greeted warmly amd recommended if you need your mercedes worked on go see these folks!
Body shop work is terrible, sloppy job with clear overspray on everything (windows, mirrors, plastic trim), paint color isn't right, horrible finishing details, work was not done when they said it would be. Brought vehicle back for another week and had to rent a car at my expense and while they addressed a couple of the minor issues many still remain. Don't bring your car here.
I brought my car into this shop because of some electrical issues/car turning off and uneven tire wear. Unfortunately, I was charged $158 for a diagnostic that didn't seem thorough and there was confusion about the reason I brought my car (which was odd because I had an 8am appointment and was clear at drop off). I didn't receive paperwork or detailed explanation on the diagnostic run. The main solution I got was that they tightened the battery terminals, but the car ended up shutting off again while driving the day after visiting their shop.
I was also told there was a steering wheel issue that would cost $600 to fix, but I never got an official estimate. On top of that, they didn’t even check the tire wear issue I originally asked about, saying they didn't have time to put the car on a lift.
Overall, I was disappointed and felt like the shop was disorganized and unable to provide comprehensive service. I really wanted to support a longstanding local business, but I didn’t feel my concerns were properly addressed. I hope they can improve their process for future customers. I will be taking my vehicle elsewhere for my original concerns and the steering repair needed.
This is absolutely the most unprofessional and rude auto shop that I have dealt with in my entire life. My daughter was driving home from FCCU and her car broke down. We had the vehicle towed to this location because it had great reviews. After the diagnostic was completed on the vehicle we were told that the engine seized and is locked up. I ask if they had an idea why it did that. The response I got from a woman that I spoke with the first time was that the owner checked it and it was locked up. I told her thank you and asked if he knew why. She said she did not know but the mechanic is certified and what he said is what it is. I asked if I could speak to the person that did the diagnostic and she told me no he is too busy and that’s what she is for. Her tone was extremely rude and seemed as if me asking for a few more details was a hassle. I felt the conversation was getting hostile so I reset to de-escalate the conversation to let her know I was asking for clarity to figure the next step I would like to take to fix my daughters vehicle. Eventually the young lady agreed to have someone call me back with more information.
The good part is that someone called me back shortly and I was very appreciative. The lady that called me back was pleasant and very sweet. Her name is Oneida and she explained what they did for the vehicle. I asked her the same question and she tried to explain as best she could. She has really great customer service. As I was about to ask what the options were to fix the vehicle one of the mechanics got on the phone with a hostile and matter of fact tone saying “BMWs don’t have a dip stick!” I told him I know I work on them all the time. I was trying to tell him what I was asking Oneida but he cut me off, and pretty much began dismissing me. I tried to get a word in and he hung up on me. Literally hung up. I waited about a minute and no one called me. So I called them back. This was one of the most disappointing and utterly ridiculous ways to treat a customer. It’s pretty sad considering I was about to spend at the least 4k dollars on repairs. It’s okay because I’m sure they don’t care. Well, Oneida seems like she cares. I really appreciate her. I love to give business to auto repair shops that are not national companies and large corporations but this is a missed opportunity. I would consider trying a few other places before going to this location.
Thank you Oneida! If it was not for her I would not give a star at all.
Jonathan & Victoria when the extra mile to solve our truck issue. These guys are awesome, and they really care about people car problems. Highly recommended. Honest and extremely professionals.
Outstanding customer services!!!!
So as is usually the case, I went on vacation and adventure followed. We were finishing up a pleasant visit to Immokalee to hang out for spring break, and wouldn’t you know, the car started smoking. We went to quality one to have someone check out the issue. The staff were so friendly and helpful, and worked right away to get us on the road back to Orlando! Would highly recommend!!!!
Fantastic place super knowledgeable and honest… fast paced we were stranded came in on an emergency case took care of us within 1-2 hours super fast Eddie mechanic specialist great individual from staff to auto care” great place “
No one else could touch my wife's Jeep till the middle of November. They took me in the next day October 28th. Diagnosed the problem and fixing it now. Happy with the price.
Great and quick service at a good price. Came in with a separation on one of my tires, they figured it out and got it fixed fast and cheap! Will be returning for anything mechanic related in the future
I have been taking our company vehicles to this shop for about two years. I’ve received nothing but outstanding customer service from Oneyda and quality repair as well.thank you guys!
This place treated me very well.
The Gentleman named Vish was friendly, professional and went above and beyond. I'm from 2 hours away and had a tire blow out. He picked me up. Helped me with my things and gave an affordable price on a new tire install. They made a bad situation just a little bit better. Kudos to Quality One Auto Care in LaBelle ?
Thank you?
Got stranded in Labelle yesterday morning. Not from around the area. Called quality 1 and right out the gate they were helpful, courteous, and showed to be a honest hard working family business. Even helped me with a ride to building dept and linked me with a local taxi service who helped me run some errands while I waited. Only thing is your wait time can vary, they are working on hiring some more techs to keep up with all the business thats coming there way. Good quality people are hard to come by, and especially a good honest mechanic shop. Thank God I found them. God bless Quality one. Nothing but love and respect!!
They are friendly and efficient they tell you of any other issues you car has and about how long you have til it needs fixed. They don't push repairs unless it's necessary excellent place
Went here for repair of headlight, it turned out to be a bad wire that cut off intermitantly. Jonathan found the issue in less than 5 minutes and fixed it at no cost. His customer service skills won me over. His crew are some hard working folks and I'll trust them to make my next real repair. Ask for Jonathan. See photo.
Took my Mercedes SLK to the shop with a loud rattling sound…. After a hour or so it was diagnosed as a timming chain $5000. Had car towed to the dealership in Ftmyers turned out to be the AC compressor pully and belt. $2000. Nice people but don’t take your car there for a major issue.
Their professional friendly staff, great auto repairs, reasonable prices, and easy-to-find location made my necessary repairs simple to schedule, done well, and done on time. I certainly recommend these great folks.
Well the man in charge Jay he taught me a trick to properly lock and open the car for theft and why the car won't start and he even drove over 20 miles with he's tow truck but expensive as hell especially without proper insurance coverage on your vehicle the price was over $500 and before talking to me he gave this woman a bill for over $1300 for her 2014 Nissan frontier. Yeah so make sure you guys are covered next time with car shield or protect my car cause it can be a pain having to pay all from your pocket.
Got an oil change the other day at last minute before they closed. I had both of my kids with me and they were super efficient! Fast and friendly! Loved it. Will definitely be going here for all my oil changes. Even told the family!
I was only there a few minutes but Jonathan made me feel so welcomed an took the time to listen to me an showed concern I will from now on recommend Quality 1 to anybody here!! Highly recommend them y'all!!
This company has been amazing to my family! The employee's have done an amazing job with every vehicle we have brought in! I definitely recommend them!
Service is quick and affordable!! They take very good care of my vehicles when I have to leave them and they give me a ride home !!! They're good about advising what the problem is and the cost of repairs !! I use them for all my vehicle repairs !!!
Our AC system had a leak and other mechanics told us we had no choice but to replace the whole system. We went to Quality one and Jon was able to fix our AC system leak by replacing the faulty component, saving us a ton of cash! Can't thank them enough!
I live 3 hours away but was in town working the Swamp Cabbage Festival and my van broke down. Everyone in the shop were extremely helpful and professional from the mechanics to the woman at the front desk. They were able to get my van fixed quickly and at a very fair and reasonable price. I highly recommend this shop! Awesome job! Thank you
Michelle Marianetti
I called this shop to see if they could put my rear end back together. I told them the part I hard wouldn’t go on, if they could check it anyway before they towed my vechile and it would sit st the shop till the right parts come in, they said no problem then next day they tell me they can’t afford the time to do it to just let them grab it. I said okay to pick it up to see if parts were correct if not I had return shipping labels at home to return the kit and order the correct one . Well instead of calling me to tell me parts were wrong they went ahead and purchased new parts and I stalled them with out consulting with me about there decision, only way I found out what was going on with my truck was that I called the next day. They didn’t even bother to get a hold of me . And they didn’t even save the parts that didn’t fit they torched it off, which isn’t the correct way to I press a bearing, and ontop of that they did t even install my new carrier bearings they just left the old ones on and out the new races. And then a whole 25+ miles after I picked the truck off not more than 35 miles. My left rear wheel is marking a huge thud noise and weird cringing noise. When I check the lug buts where all loose expect for 1 one lug but out of 8 were tight all the way. I wish that tire would of fell off so they could stop doing this stuff to people. Horrible experience, they’re out to rob people.
Horrible shop they smashed my front fender on my car and of course have me the run around. They even tried to charge me for stating the obvious about the car. Do yourself a favor and don't go to the shop they are horrible people they are unprofessional and I don't understand why they're still in business
Horrible shop my car got towed here because it broke down down the road and when it was picked up by a tow truck the whole fender drive side was smashed like a truck hit it i paid 40 dollars to have them state the obvious and smash my front fender people do ur self a favor and dodage this shop.
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