Open 24 hours
Open 24 hours
Open 24 hours
Open 24 hours
Open 24 hours
Open 24 hours
Open 24 hours
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Same Day Service Available
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Top Dollar Paid for Your Vehicle!
Working Time and Location
Since 1999, Troyz Towing & Storage has been Jacksonville's trusted name for roadside assistance and vehicle recovery. No matter the hour, their team of experts is equipped to handle any towing or storage need, from flat tires and lockouts to accident recovery and heavy-duty hauling. Committed to the community's safety, they offer 24/7 emergency service, ensuring a helping hand whenever you're stranded.
Monday
Open 24 hours
Tuesday
Open 24 hours
Wednesday
Open 24 hours
Thursday
Open 24 hours
Friday
Open 24 hours
Saturday
Open 24 hours
Sunday
Open 24 hours
What clients say about Troyz Towing & Storage in Jacksonville (FL)
So I didn’t have a tow service from this gentleman, but I had to come here and give him a 5 star rating just for his generosity. This gentleman stopped me at the gas station after he noticed I was trying to put air in my tires and the gas station compressor was not working. I politely declined because the next machine over was working and I don’t mind waiting my turn but if I hadn’t the option, I would’ve accepted his help. It is so rare to find someone caring enough to offer help to a complete and that should be acknowledged as he is a business owner. If I ever need a towing service, I know exactly who I will call first. Thank you for your kind and caring heart, sir!
Really disappointed after waiting two hours for a tow, I was told it would be another hour but originally with less than 35min wait time a truck was in route. Unfortunately I was in GA and my son broke down in Florida at 9pm. He had to be to work at 4am ….the vehicle was being towed less than a half of mile to a nearby subdivision to get it off the street. If my mom hadn’t passed away and I wasn’t handling business concerning her death, I would have drove the 1 1/2 hr to assist my son (especially since it took longer than that for a tow). Don’t recommended due to the fact I was told truck was in route but 1 1/2 hour later I was given another hour for service. No courtesy call or explanation.
Please do not waste your time with this company, I would give 0 starts if I could . I have currently been waiting for over 5 hours for a tow and I keep getting responses of “30 minutes” “45 minutes” “15 minutes out” no apology , no explanation. SORRY SERVICE
Waited over 4 hours delayed service twice over 45 minutes twice. Apparently handing previous calls was the reason ,then advise me ahead of time so I can choose a different company which I did because I didn't believe they would show up at the scheduled time. They might be a good group I just didn't receive it this morning.
-Arrived early
-Able to problem solve
-Handled vehicle with care
-Very Friendly!
-Arrived to destination efficiently and without issue
-I felt assured that I could trust their services!
Got a tow scheduled to arrive to me between 4:50-5:50PM when I called at 3PM. Been waiting 4 hours frequently calling for updates just for them to cancel because the driving wasn’t answering them. 5 hours of my time wasted sitting in my hot car that can’t start all because of their poor communication.
If I could leave less than 1 star I would. This company will take your money every way they can. Very dishonest and rude people. Stay clear. Don't say I didn't warn you. Pure Trash.
I'd like to give a huge shout out to this company for absolutely saving my life today by picking up our motorcycle off of the side of the road on 17 CHASE IS ABSOLUTELY the man he was very helpful successful caring and compassionate he did his job top notch he was an absolute del ki nightwith and I will recommend him 100 out of 10 no matter
Troyz was contracted thru CoachNet to provide roadside assistance. My car had a flat tire. I waited for 6 hours and Troyz never showed, Troyz first said their ETA would be 3 hours. I waited 3 hours and no response and no show. Then Troyz said the wait would be another 2 hours. They said they tried to contact me. They just flat out lied...there is not a single call in my cell phone log from them. I finally, as a woman by herself, watched a YouTube video and changed the flat tire myself. Shame on Troyz for leaving me in such a lurch!! CoachNet said they will dropping Troyz from their list of contracted providers for emergency roadside service. It would have been better if they would have just been upfront and said they couldn't do it...instead of making me wait in the Florida heat and change my own tire. Never again!! Very unprofessional.
Shady, Unprofessional, and Completely Inconsistent – Avoid Troyz Towing at All Costs
Don’t be fooled by the “24-hour” claim on their business listing — that’s straight-up false advertising. They only operate during certain shifts, and if you show up outside of that, good luck getting anyone to respond or help you.
They refuse to answer the phone, telling you they only respond through email, yet they’ll text you when it benefits them. Make it make sense. The communication is all over the place and feels completely disorganized.
But here’s the real kicker:
They’re clearly in cahoots with the Pilot Travel Center down the street. As soon as you drop your trailer there, it’s like someone’s watching. Minutes later, Troyz swoops in to tow it and hit you with a $1,000+ bill just to get it back.
This isn’t just towing — it’s a money grab operation, and they’re playing it like a tag team with the truck stop.
There’s nothing professional about this business. If you’re a driver, avoid this place at all costs. If you get caught up, document everything, because they move slick and act like they’re doing you a favor just by replying.
Do not use this company! They are horrible I literally waited for 4.5 hours after they told me it would be 1 hour had to call another company. If your loved one is on the side of road or you better keep looking
Had a terrible experience with this towing company. I called them to undeck my semi-truck and clearly explained the service I needed. Initially, they quoted me $550 unit, I told them that price wouldn’t work for me, so they said they’d check with their manager. After some back and forth, we agreed on $350
However, when the tow truck arrived, the driver—who I believe was the owner—tried to charge me more than the agreed price. When I refused to pay extra, he simply dropped everything and left the yard without completing the job. Completely unprofessional and a waste of my time. If you’re looking for reliable and honest service, I’d suggest going elsewhere.
Kris did a phenomenal job taking care of my car and delivering it. My car battery died and jumping it didn’t help so we contacted this tow company and they sent the most reliable person possible. He came in the time he said he’d come, operated fast, and wasted no time. He handled my car with care. 10/10 would recommend him.
Dan the Man was just that he made my 4 hour wait an absolute fantastic experience! The tow truck driver Dan the man was not only quick to respond but also incredibly friendly and helpful throughout the entire process. His expertise and care exceeded my expectations, and I couldn't be more grateful for assistance. Highly recommended!
Hunter was more than helpful! and put a smile on our face during a difficult moment i appreciate the help will definitely be using this service again in an emergency !
Hunter did a fine job towing my 4x4 dually the right way after another tow truck company destroyed my driveline by towing it improperly on 2 wheels. Lesson learned: Don't let people who don't know what they're doing touch your truck!
Truck tractor broke down on i-295 South just north of Pritchard road. Tow truck showed up and hooked up. Did not apply air to air tanks to release brakes. Two tires destroyed by dragging for 1/4 of a mile. Tow truck driver noticed smoke coming from my tires and pulled over. He then applied air to my air tanks and released my brakes properly. When we got the truck to the repair shop he told me they would ride out. Take a look at this picture and tell me if you think these tires will ride out? I have tried it to contact Troy's several times. This tow truck driver, if he was a professional, he would have known there was not enough air in my tanks to keep the brakes released. 60 lb minimum. My air gauge stated below 60 lb. The tow was very expensive to go one mile to Robert's diesel. If you are a professional driver I suggest you not use this company. It says not responsible for damages on the receipt. That's kind of ironic because I paid in advance and the receipt was sent to me electronically. I didn't see that print on the bottom until after the tow was done. $800 damage to two tires.
Troyz Towing was excellent!! D’Angelo called before coming, & actually was available to pick up my car much sooner than i scheduled for. Excellent communication. Super fast & professional. Would recommend! Thank you D’Angelo!
Awesome experience today!! Hunter arrived right when he said he would, helped me jump the suv so he could load it up!! Very knowledgeable, and communicated everything as it happened!! Definitely will be calling if I need another tow!! Awesome job!!
I can’t say enough about the great service DeAngelo provided when picking up my car as it had a code and had to go to the shop. He was on time, told me the process, and took his time planning the tow out.
He didn’t rush and given that my car is lowered he ensured there were no issues on getting it onto the bed. He kept me updated on the delivery to the shop and earned this review. Great driver, great company and would use again!
Tech: Hunter Aigner
Quick response time, fast loading and off to the dealership constant updates from dispatch, arrival to drop off [with pics!]. Highly recommend!
Thomas saved the day! He got to me in 40 minutes after my insurance company called for roadside assistance and got me to the tire shop just in time to get it fixed before close. THANK YOU ALL!
Troyz towing is absolutely the best group for fast pick up and friendly personnel. I’ve used them several times and always quick to respond. They have been around for years and are locally owned family run company who cares about their community.
If you need a tow i recommend you call the team at troyz towing to help you when you need help!
They get 5 stars everyday of the week.
Michael and Tony from Troyz Towing came to my small town and towed my sports car to a local shop for me. They arrived in a good amount of time and did an excellent job! They took extra care with my car, very gentle with it. They were also very kind and professional. I highly recommend them.
Allen was everythingggg!!!!! My every place I called were basically rip offs and had two hour wait time! Allen came to save the day my car was being stubborn but he did an amazing job! Highly recommended!
Alan C was my knight in shining armor! He was almost 2 hours earlier than predicted. He was polite and professional. And very communicative throughout the whole process. I cannot thank him enough!
One of the best towing companies I’ve used to this day , gave me a great estimate even looked out for me a little bit because of the far distance the car needed to be towed. Allen was excellent , came ahead of schedule, prompt and very efficient and understanding . Will definitely be using this company again for my towing needs 5 out 5 stars. I highly recommend
Alan from Troyz Towing on Old Kings Rd picked up my car today. He was very professional with a good, friendly attitude. We talked while he hooked up my car. Just simple conversation but it is so much better than not saying anything at all. He talked me through what he was doing before doing it. I highly recommend Allen if you can request a specific driver.
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