8:00 AM - 6:00 PM
8:00 AM - 6:00 PM
8:00 AM - 6:00 PM
8:00 AM - 6:00 PM
8:00 AM - 6:00 PM
Closed
Closed
Same Day Service Available
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Working Time and Location
Executive Towing & Recovery is a 24/7 365 day parking enforcement company providing the best in parking enforcement. We offer numerous parking enforcement services that can provide your community the help it needs to get everyone in line and abiding by the rules.
Monday
8:00 AM - 6:00 PM
Tuesday
8:00 AM - 6:00 PM
Wednesday
8:00 AM - 6:00 PM
Thursday
8:00 AM - 6:00 PM
Friday
8:00 AM - 6:00 PM
Saturday
Closed
Sunday
Closed
What clients say about Executive Towing And Recovery in Hollywood (FL)
This company is a complete nightmare.
Over the phone, they told us that we just needed a letter from the truck owner stating that he authorizes the truck to be picked up from the impound, and that it should be notarized. When we arrived, an employee Brian said that this wasn’t enough and that we needed to fill out a Hold Harmless Letter and have it notarized for the driver to pick up the truck. Later, another employee said we needed to fill out a completely different form—a 3rd Party Release—and also notarize it. They are blatantly wasting time and dragging things out. They are unprofessional, and it seems like they might be under the influence of drugs or something.
On top of that, while we were waiting in our car to get notarized documents, the tow truck driver walked by us with a beer, finished it, then got into the truck and drove off to work. This is Florida, where it’s illegal to drive under the influence, but the staff at this company seem completely unaware—or just don’t care—about basic laws and safety.
We finally got our truck back after 9 PM, only to find out that someone had clearly been driving it. The truck was parked in a position that a tow truck couldn’t have unloaded it into, the driver’s seat was pushed all the way back, and the A/C was blasting on full power — something our driver never does. We’ll be checking the dash camera footage, but it’s obvious they broke into the truck and used it.
Absolutely unacceptable and disgusting behavior. Stay far away from this company.
Left for less than five minutes to buy 1 thing and i came back out to find my car gone!! no warning or anything!! Luis was no help at all. Super disappointed and upset
How is it possible that they take my car if I'm buying something at Walgreens I took only 5 minutes and they take my car that in a dirty business of yours it wasn't even badly parked or that kind of thing I call to find out about my car and Mr. Luis if you can tell him sir start telling me your car was bad how is it going to be bad if it's within two white lines? I have 2 cameras in my car so just because he's bored he takes my car how pathetic I don't even have fines for them to have taken my car like that
A driver with this company left his massive black truck running on our normally quiet residential street - parked right in front of my driveway — blocking me in — while sneaking around to find violations in the area to act on. Real piece of work. Blocking in a resident at 10pm leaving his truck unattended and running for more than 20 minutes. I need a tow truck to get rid of the tow truck committing a violation in my community. Incredibly unprofessional.
UPDATE: they were FIRED by our HOA.
Terrible company. They tow vehicles from parking lots without clear warning signs and then demand an outrageous fee to release them. It feels more like extortion than a legitimate service.
Absolutely unacceptable and unethical behavior. Be very careful if you park anywhere near where they operate.
Towing facilities legally must be open 8am-6pm or answer the phone 24 hours a day and arrive at the facility within one hour after a request for car retrieval. Yet, about 10 people have been standing outside this building in the heat all day long waiting to pay for their car back. This company either doesn’t answer the phone or answers and hangs up. The only word all of us have received is that they will either show up at 7pm or not until the next morning. This forces people into higher rates because they can’t get their car back. This isn’t just a review about getting our car towed, this company is violating Miami-Dade regulations for towing companies.
Yes, it's a business. They get people's cars at any pretense. Gated communities, parking lots, shopping malls, etc. They are the law. They have possession of your car. We have nothing else to do. They take our money and treat us like criminals. Yes, we are criminals and we have to pay it. How much? They will decide it! Is there anything we can do? No. It's a business.
This place is garbage! They will take your car when they have no right to do so and then turn around and try to tell you otherwise! Make sure you get your car inspected after they tow it because god knows what they have done to it.
I parked in a store lot in Hollywood—clearly marked, unoccupied, and with no violations—and returned 40 minutes later to find my car gone. This so-called “company” had towed it without cause. There were no signs indicating any restriction, and I did not park improperly.
Their business model thrives on predatory practices: they close after 5 p.m. and remain shut on weekends, effectively forcing your vehicle to remain in their lot longer—just to inflate the charges. This isn’t inconvenience; it’s calculated exploitation.
Chris, the individual answering the phone, is the antithesis of professionalism—rude, obstinate, and entirely lacking in basic customer service aptitude. Engaging with him is like speaking to a wall, only louder and less reasonable, 0 (zero) intelectual skills.
When I finally retrieved my car, it was damaged. Thoroughly inspect your vehicle—underneath, and the transmission, everywhere—before leaving their lot. They won’t warn you, and they won’t take responsibility.
Oh, and bring cash. They’ll charge you more for using a card. It’s not just shady—it’s systemic.
A glance through their reviews makes one thing abundantly clear: this isn’t a towing company. It’s a trap. Avoid at all costs.
They always say that the orders are given by the office so that you pay, don't be fooled, the office doesn't tell you who to take, they tow whoever they want to get money and you dum pay.
Hey folks! Please have your vehicles inspected by a good mechanic after being towed by this company. They towed my AWD vehicle (clearly marked on the back under the model name mind you) by dragging the rear tires on the ground for over 10 miles. The car was a total loss on the insurance end. Lost a perfectly functioning car because of these guys. Insurance and auto body estimated over $7.5k in damages or more.
While waiting for my car keys someone else was coming up to complain about a tire being blown out. They also said it looked like it had been dragged on the blown out tire for some distance. Seriously have your vehicles checked out. This company cannot be trusted to tow your vehicle properly.
Horrible workers there. No communication. Blocked my phone had to call off a different phone to make sure the car was there but they tried to get me to wait past 10am because the price goes up more, luckily I just went there anyway. Left my ID I called multiple times said they didn’t have it. Called again of course of a different phone and they said they have it.
I don’t understand how they call themselves a business.
Tried to tow my car and the only reason it wasn’t was because the driver extorted me for $100 cash with no invoice provided. That’s not even mentioning the fact that he was towing my car with the drive wheels dragging on the pavement, causing damage to my transmission. Expect a lawsuit and a formal complaint to the police department.
I was there waiting for my son to got his truck after they towed it. And one of the drivers tried to hit my car. He then turned his truck around and tried to get my car right in front of the shop. If I had ever seen him again and he tried that again he would have a nice law suite. Let me know where he lives and tow his car next. I'll hook it up myself. And he can come get it from my tow yard.
I would give negative stars if I could. Completely tried to screw Over my friend by placing a fake lean fee on his tow and refusing to release it when the car was legally in his name with insurance and registration. In the end, they charged $817 to release it. After I did some research, he filed complaints with the Florida state Attorney General‘s office, consumer affairs, the Broward County, consumer affairs, and legal aid for seniors. While he did get a complete refund, they never one time admitted that what they did broke several Florida statutes and they are now being investigated by Broward County code enforcement. Hopefully that will be charged the full $20,000 fine that they are capable of enforcing.
I am adding this because I found out two days ago executive towing and recovery were operating from January 1, 2024 to September 12, 2024 without a towing license. If they towed your car that’s theft and they owe you a refund. Contact Broward County Consumer Protection and file a complaint. If you want to call, ask for Freddie Raymond in complaints.
I believe all these Tow companies get kickbacks from communities, I don't almost believe it.I do believe it. It's a racket. I know the tow laws because I had to fight a company before. One, in the community I was towed from there was NO SIGN anywhere in the community that said, unsure cars sill be towed. A SIGN MUST BE DISPLAYED IN THE COMMUNITY. I took Pictures throughout the community at the front entrance, back entrance, pool area and every street there was. No tow sign posted!! Legally, they cannot tell your car if there's no sign posted anywhere in a community or in front of a spot if you're in a private area.
Thieves. They will steal your own car from your own neighborhood. They took the car with a GUEST decal hanging from the rear view mirror while it was parked in a GUEST spot JUST because the security company called and asked them to despite SEEING A GUEST DECAL in the car. The towing company, the security company Eagle Eye and the neighborhood management company are regularly towing the cars of the residents of the neighborhood and more than likely splitting the profits. All involved companies need to be audited by the IRS and investigated by law enforcement.
Disgusting company. Completely awful through and through. I was visiting a friend for a dinner party at their apartment complex. I had given them my license plate to register my car for visitor parking, which they did. My car was registered for the whole night. I leave the party before 11pm and my car is nowhere to be found. I look around the complex and find the number of this company for towing. I call 3 times, no answer on any of them. At this point, I am not sure if my car was towed or stolen. I have no clue where my car is but I catch a ride to this place. Very gross and worn out facility. However I see my car in the back lot. I go inside and up to the window. There is no one there. I knock and pound on the window for about 15mins, still nothing. It is midnight and I am an hour from home so I need my car back. Finally, the guy who was out front of the building smoking weed in his car comes inside. Turns out he is the only employee. He is clearly very high. He tells me that since my car is registered to a family member and not myself, I cannot pick it up no matter what. He tells me that my family member will need to come get it for me, or they can mail me notarized documents releasing the car. I told them I had no family within 5 hours of their location, they said that it does not matter. After asking to speak to the manager on the phone and about 15 minutes of conversation, he finally reveals that they will also accept notarized documents online. Go figure, turns out that there is actually a solution. I acknowledge that this is FL law, but they were so unwilling to offer any realistic solution and just wanted to keep my car as long as possible so that I owed them more. I guarantee they were hoping I would just go home and try again a different day, then give me a higher bill. Then it turns out that they will only accept cash from me. So I have to go to an ATM at 1am. I finally get all of the documents I need, but the worker is so high that it takes him almost 30 mins to find copy paper, print the document I emailed him, and tell me that it was accepted. He wouldn't even respond to me trying to talk to him through the window. Finally got my car released at 1:30am after battling with these people for 3hrs and giving them $160. All over them towing a car that was rightfully parked in a visitor spot. These are awful people who prowl at night and tow cars just to stay afloat. Awful location and awful people working there. Owner should really monitor his employees. I think for the 3hrs I was here, the employee was smoking weed out front for half of it. I hope none of you get your car towed by this company or ever have to deal with anyone who works here. I never write Google reviews but my experience here was so awful I had to. If I could give negative stars I would.
My car was towed for parking in a spot that was not assigned to me, I was not upset about that but everything that took place after that was absolutely disgusting and unacceptable. First of we caught the driver before he ever exited the complex, he told us to pay him $250 in cash to drop the car or pay $250 when I get to the tow yard. I decided not to give the driver cash because he looked very much high on type of drugs. When I arrived to the tow yard me and my boyfriend were confronted by the driver. He started yelling at us saying that my tag was not assigned to my car, he started to approach my boyfriend and threatened to kill him. Once inside the female didn’t even let me speak before asking did we threaten her driver with a gun… she was super rude and could not pull up the tow slip, reason being the driver wrote down the WRONG TAG…. I paid the money to get my car released only to find out my front bumper was damaged in the process. HOLLYWOOD POLICE had to respond because I was afraid for my life at this place... most UNPROFESSIONAL, NASTY, RUDE company I've ever done business with. Avoid this place at all cost. I’m surprised none of these employees have gotten hurt with the amount of threats the constantly spew to customers. The owner needs to do better
I was throwing away garbage in my townhome community and was almost side swiped by the tow truck driver . He was having difficulty hooking a car up (was positioned in a parking space). The driver got out of the truck shaking his head and saying obscenities. I was shocked. Quite unprofessional for a leisurely Saturday afternoon.
My vehicle was towed last night in the parking of a walmart supercenter. It appears that overnight parking was prohibited. When I called the compagnie to pick up my vehicle, I was told that it cost $190 for me. Once arrived, the person told me that it was $270 in cash otherwise the rental company would have to come and collect it because I was not the owner. I explained to the person that I had the rental contract and he didn't want to hear anything. If I didn't pay cash, the vehicle stayed there and I don't know for how long. They are simply crooks, thieves. Walmart is not better to do business with this company. Company to AVOID!!!
My car was towed Friday 2/2/2024 at 2:30 AM. No information was left about where my car could be. i had to call the HOA and the broward non emergency line, just to get in CONTACT with the towing company, who then hung up before i could even ask when their hours were. this was at when i attempted to call again, i was met with no answer. i contined to call throughout the day with nothing but a voicemail that said their mailbox was full and would not be receiving any more voicemails. When i looked at the hours on Google they said they were 24 hrs. when i finally got out of work at 6PM i drove all the way from doral to Hollywood to go retrieve my car. and after a near hour drive, i was met with a locked door and a sign that said their hours were from 8AM-6PM and thst they were CLOSED on weekends. absolutely horrible
customer service.
when a family member was finally able to get a hold of someone, they gave contracting information from the first person i spoke to who said i could pay in cash of i was not the registered owner. the second person said that the registered owner MUST be the one to pick up the car
This place is absolutely disgusting, the inside stinks and it is SO UNPROFESSIONAL. We got our car towed at 4:30 am and it wasn’t even 24hours parked. They demand cash if your car is a rental and they hold it for ransom. We found out that our $200 glasses got stolen. THEIVES!!!! This area is so washed down and crazy, when we tried to ask the guy questions he would walk faster and try to avoid us and act like somebody called him. This company is just horrible.
This is literally the most crooked company in the entire city. They steal vehicles from people's driveways, even if they are parked legally and not in areas that have tow away zones. They then hold the vehicle hostage and demand ransom to get it back. The amount they charge if you catch it right away is above what they're legally allowed to charge, and then they raise the rate every 6 hours until you come get it. That is also illegal. I called on the phone when it happened and the guy that answered was incredibly nasty, called me a low life and a loser because I told him I didn't have the money for the ransom, started cussing at me and being belligerent, and then hung up on me. I called the police and they didn't want to do anything. They told me to file in civil court because they had got several complaints about this company and one of the officers even had his personal vehicle stolen by them not that long ago. He told me he felt sorry for every person he heard of that was coming in contact with them because he knew they were such a scam company but apparently there's nothing the police can do until somebody files a lawsuit. It would be a huge class action lawsuit if some lawyer took it because every website you go to has tons of bad reviews. Check them out on BBB and Yelp. There's two business listings under Yelp and both have F ratings. Every other website has a 1 star rating (the lowest you can give). Also the building that it's located in is disgusting and dirty. The guy at the front desk there was at least friendly, but the tow truck driver was a complete piece of human trash. I hope that somebody that has the money for the legal battle starts a class action lawsuit against them. Unfortunately I can't afford to, but I would definitely participate in joining the class. This "business" is scamming people out of hundreds and thousands of dollars and it's completely illegal.
Unlike other people's situation, I've had a great experience with this place. The car was illegally parked thus towed, but the guy behind window was nothing but nice and helpful about it. Spent less than 20 min getting my car. I'd suggest bringing cash.
I called to tow my cars. They were charging $150 just to load the cars. I did not even mention I had three cars. So that would have been $150 for each car
It wasn't my budget so kept calling other towing company. I found one thanks God. I just paid $180 to tow 3 cars and I added a tip for the worker. Help your community. Why charge to only load a car. Don't you have to load the car in your truck to tow it? Why charge separate IF THAT IS PART OF YOUR JOB? I did not give a 1 star because you didn't service me and I want to be fair. I hope you change this.
I wonder how much you would have charged additionally to tow 3 cars 6 minutes away
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My experience with Executive Towing was beyond reprehensible. The guy behind the window was completely stoned out of his mind and totally scammed everyone who parked across the street at Diversified Fluid Solutions. We paid for parking at Diversified Fluid Solution and were still towed by this towing company across the street. He would not provide change, took pictures of people's driver's license on his phone and gave us the hardest time asking for a receipt. I hope they fix this and make amends with everyone they towed on Friday.
These guys put my truck on the rack while it was in my driveway and said that a neighbor called them and said I was illegally parking in MY DRIVEWAY with my parking permit VISIBLE IN MY WINDSHIELD! When i confronted Rodriguez he said I had to pay him $150 to drop my truck because he already lifted it. All this after he acknowledged my valid parking permit. I called the cops and he dropped my truck then sped out of my neighborhood. These guys are crooks and should be in jail!
Friday morning your company towed my car by mistake from my apartment complex, Azure Villas. After contact the leasing office they told me I could pick up my car from your location in Hollywood. By Friday afternoon I had my car and have been parked since. Yesterday afternoon I drove my car and it started to shake. I have been trying to contact you guys since but no response. This morning at 8am I called again hoping I would get someone. Once again no one picked up and the other line the voice-mail is still full. I texted one number hoping to get a reply but I guess it's a landline. Finally someone called me back by the base of Carl. Carl told me to go look at the car and tell him if I see any damage. I said to him how and were exactly am I or would I be looking for the damage. He got very rude with me. I told him I'm looking at my car now what should I be looking for? I told him my car was perfectly fine and had no issues until you guys towed the car. I request to speak to a manager and he said no and to call back Monday after 10am. I said that's now going to be another day of waiting for someone to document and address this issue. This needs to be addressed today and to have a manager call me. He said there is nothing he can do and to call Monday and hung up on me. He didn't even have the decency to take my name or number down. I had to call back and ask him what's the name of the nanager. This is poor poor customer service. My car is now damaged and I am being treated like the bad person. This is unexceptable and I need answers. Someone needs to address this issue immediately. I can't even drive my car.
Absolutely horrible! They towed my boyfriends car when it wasn’t in the zone where you need parking permit. They told us to come at 12 to speak tot he boss so he cancelled his job interview at that time and we showed up there was no boss there. They towed 15 cars that night. This place is a scam and has a contract with knights in hotel and then a mother day towed my friends car who literally had the valid parking permit in the dashboard! The man cussed me out on the phone and was being so rude. And said he saw the permit but the front desk told him to tow it! They still made us pay ! We will be airing them! These people are scammers and shut be shut down. The hotel management acts clue less too.
Jan 18, 2022
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