Awesome Customer Service! After explaining what I had going on with my vehicle Kenneth knew exactly what I needed. Really appreciated it. Definitely recommend going here if you have any issues with your vehicle.
I went to O'Reilly Auto Parts in Davie, florida to get some bulb replacements for my Ford Escape. Not only did they have them at a great price, but an employee named Chris was so kind to install them for me! I will definitely be going back the service is exceptional and again, the staff is very friendly, knowledgeable, and hardworking.
Matthew, relax... you're going to be a great father ! Keep up with that awesome customer service of yours, the pure energy with genuine care, and everything will fall into place!
This store is absolutely incredible ! Every single experience has been phenomenal. Gary the manager answers every question with a smile and is happy to help. All of the employees here greet you with a smile and make sure you are taken care of. Will recommend this auto part store to anyone !!
The store associate named Karim is a very nice guy who went out of his way to help me when my tire was deflated. All places need people like him working there. Thanks Karim
Very knowledgeable staff and Gary the manager is awesome! Glad to see he is back! Knew him from when this was Bennett. Place was never the same after he left.
Karim was very helpful and knowledgeable! Our battery died and needed quick replacement. He helped us pick the appropriate battery for our needs and installed it in less than 15 mintues! Great service and speed!
I went there on friday because my check engine was on and my car wasnt accelrating as it should and was helped by Karim, he scanned my car and explained the code and also inspected my air intake filter it was really and he also installed it for me , great customer service , very professional, well done .
i had an amazing experience here . Karim helped me with the parts and displayed true professionalism and he definitely knows what he is talking about . displayed true knowledge of mechanics and was eager to help . will be coming back next time i have any car related issues or need anything .
I had my battery changed by Karim at this location, and his professionalism and knowledge was above and beyond expectation. I will be coming back to this location for all of my car needs.
This store has everything; however, the behind the counter staff is very rude and angry. Every time I have gone in there, they are screaming and cussing at each other. The old British guy is the nastiest. I asked a simple question today I order to find something, and one of the guys he was yelling at snapped at me. They need to get rid of the staff of angry old men and hire new staff. I'm over 60, and these guys are an embarrassment to senior citizens like me. I'll still shop there because they have everything, but I'll just go in, not ask questions and leave.
3/19/2024 - Had a situation with my battery. Needed to know the lifecycle of it. Andre was a tremendous help. He tested the battery twice and confirmed I needed a new one. He also educated me on threats to battery life, like an alternator issue. After he replaced my battery, he offered to test and confirm the health of my starter and alternator. Thankfully, they’re good. Andre’s customer service, approachability, and professionalism is top notch. After hearing he’d only been with O for three months, I felt the need to write this review because some of this stuff you can’t teach. Great all around experience.
Ariel, Store Manager amazing employee! He installed my windshield wipers in a stormy day and was very kind and helpful. I highly recommend shopping at the O'Reilly store in Davie.
Had the best , most efficient , trustworthy and pleasant experience one could have with a car that wouldn’t start . I came in, they tested my battery , determined it was “dead” and replaced in less than 30 minutes . Ariel , who replaced the battery, was so professional , kind , friendly and fast. I highly recommend this O’Reilly location . It was an absolute pleasure .
Ariel was the best!! Didn't know where to put power steering fluid and to make sure he came out and helped me and got completely filthy because I had spilled oil!! Excellent service highly recommend
I went to buy a wiper blade from my car, the guy (Argentinian) was there told me it was good and can help me to installing, but never did, just walked away, then I asked the supervisor in the store, and she told me, can not help me, because she was busy ( but she was not busy) and did know how to do it, the service was awful, this employees the Argentinian guy and her supervisor Lays are the worst people to work in a place like this, I wish the get some training in customer service. Horrible service, I will never come back to buy anything in this company, lack of service.
My car is on the edge of a new year model, and these guys helped me find an oil filter - you wouldn't think that would be that hard but for an Audi A6 with the last year they made the 3L with a supercharger, it is a serious challenge for me whenever I try. other places couldn't help - I was literally looking at the screen with the staff at two other stores asking them to check other nearby year models and their electronic system was ineffective for me. These guys knew exactly what questions to ask to get the right filter.
I ordered a seat belt Extender B4 X’mas & to be pick up on 12/27/22 when I arrived around 10:00 Am I show the receipt to sale person at the cash register he when to the back to see if the part was there as he came back with the product I was very disappointed to see that the order was wrong I point out that I ordered seven inch seat belt Extender, not a 3 inch seat belt extender… the sale person kept looking at the receipt and scratching his head & was looking at me like I was stupid and I didn’t appreciate that made no attempt to correct the problem. He just kept staring at me. In closing I rate one star because of that the customer service when flying out the window management should revamp their personnel in ordering process also their associates that’s is all…
LANDAN should not be working for O’Reilly! He has no patience, horrible customer service & the most rude person I’ve ever had to deal with at this store. He was unwilling to help me from the moment I walked in. I believe he’s RACIST! Because he was eager to help another man who was of another race no problem. But he kept fidgeting & acting like he’s so impatient & getting slick with me. When I finally spoke up for myself he walked off on me & disappeared to the back. I officially hate this store & I will never return!!
Wonderful customer service! Thank you, Stan, for humoring me while we tried to find out what battery my key fob took!! Got it all working now because of you!
I had the Privilege of dealing with Dariel who I believe might be the manager of the store, the Service he gave me was Above & Beyond my expectations. I strongly recommend that you pick this store over it's competitors.
Disappointing. I took a $5.00 coupon into the store only to find it was 15 days expired. "Gimmicks" The paper filter wasent a bargain. At least I got the last one they had in stock. The parts specialist was fine. He was knowlegable, Experianced, friendly and happy with his OReilly employment which I was glad to hear. I have mixed feelings about yet another consolidation. Hope he benifits last a while, Corporate America is a double edged sword,, I don't trust.
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