This rating is based on customer reviews, inventory size, pricing, and service quality
Based on the latest reviews, WESTWAY DAVIE in Davie, FL shows mixed sentiment: many praise courteous, skilled drivers and helpful counter staff, but numerous complaints cite pricing/fees (debris and storage charges, release delays, card surcharges), rude front-desk behavior, and long or missed ETAs. Some experiences were fast and compassionate; others describe predatory tactics and poor transparency. Little info on inventory, yard organization, or parts-finding—unclear. Overall customer service feels inconsistent. Score: 65/100.
This is for anyone having an issue with this company. In 2021, my vehicle was towed due to an accident. Shortly after I went in to retrieve what I can from my vehicle as well as sign a release form due to not being able to pay for the vehicle to come out. The lady at the desk let me know everything was fine and it would be auctioned off but come to find out FOUR years later I'm just getting notified by the dmv I have a lien on my account and cannot renew my new vehicles registration. I spoke to management and they were absolutely no help. Honestly, this all seems a bit fishy due to them selling my vehicle after I signed a release form then trying to get payment from me years later with zero communication there was even an issue (even though by law they have to notify me and my insurance company before selling). I've asked for records of previous calls I supposedly made to them and for documentation of the auction, I'm still waiting for a response. Please know your laws and rights because these are crooks. I will make sure to contact a lawyer if this issue persists for unlawful selling of my previous vehicle since they say I didn't sign a release form which I did (can't sell a vehicle without notifying owner or getting the title, which they supposedly didn't get because they say they didn't see a release form). P.s, keep all documents no matter if it's FOUR years later. I want to add an officer had stated to me that I'm coming under another vehicle which makes me believe they didn't successfully transfer the title and released to the new owner once sold. This would be legally handled especially if my previous vehicle is in possession with someone else, doing God knows what with my name on it.
Thieves with a license to steal from working people!
This towing company is nothing short of licensed thieves. They towed my truck and trailer from right in front of my business during Thanksgiving break while we were out of town. Their excuse? "Abandoned vehicles." How is it abandoned when the signage on the truck matches the signage at the address they towed it from?
By the time we returned to the country, they had already sold our 2019 equipment, whether they sold it at all or for how much is anyone's guess. They are nothing but liars and professional scammers. It's absolutely disgusting to see how they exploit people under the guise of legality.
Shame on you. I hope life gives you exactly what you deserve for the harm you cause hardworking people.
I’m a business owner and one of the local homeless people parked their car in my area, with my consent for months. Out of nowhere his car gets towed and I assisted in paying for it, only for this place to go from 325 to 470 in the span of 24 hours. Actually insane and the people on the phone were extremely rude. I ran into a couple people who waited half an hour outside as well for their car and they had their keys lost by the person towing, as well as damage to their fenders. This place is a scam and next tow payment will be paid in full with pennies. Crazy money hungry management.
On Oct 1st my Tesla Model S car was towed by a basic tow truck instead of a flatbed and they drove my car into the flooded streets instead of non flooded since they were rushing to get more jobs causing water damage to my trunk and high voltage battery, a $30k repair which isn’t covered by Tesla warranty! Insane!!! Now their ignoring my insurance Adjustor as they must claim responsibility.
Make sure you give them the correct change they will claim they gave it back to you and short you they dont care that they steal on camera because they all work together there and if one of them goes down they all go down this company needs to be shut down and investigated
After a motorcycle accident in Fort Lauderdale, my son's Harley was towed here from the accident scene. Anthony was on scene and was extremely pleasant and helpful. The following day, we went to have the bike towed out by AAA. Brian assisted us by moving the immobile bike to suitable location for AAA pickup. The AAA driver was a mess and couldn't or wouldn't load the bike onto his truck. Brian came out after closing time to help and basically do the other guy's job. If not for Brian, I was likely to be stranded there after dark with a bike I could not move on my own because AAA was trying to leave. I can't say enough good things about Brian's professional demeanor even after HIS job was done. This is probably a rare review for an impound/tow yard, but this was the only bright spot in a stressful situation. Kudos to your team at the Davie/Lauderdale location!
Sincerely, L Gonzalez
Worst customer service ever! Toby who was the dispatch operator was rude and unprofessional. She gave me the wrong directions and lied about it , had me waiting for 2hrs . If you call and she answers be prepared for the worst customer service.
5061 Oakes Rd, Davie, FLTruck repair shop
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