Don’t take your car here if you need an actual mechanic. All they do is turn the car on and look for codes and when none pop up they just tell you they can’t duplicate the error. Well, I clearly described in detail what the error was and that is occurred randomly so why do you need to duplicate the error when you already know what’s going on it with it? It’s like they don’t believe you which is honestly insulting. If they’d done a simple internet search of the problem I described it would have told them the 3 possible things that could be causing the issue and actually checked those things or even quoted me prices on them. Waste of my time.
I had a issue with my 2025 Toyota Camry which I really love. The initial service experience was not satisfactory. I wrote an email and the Director of Service Kenny responded promptly. To make a long story short its all about customer service and the customer experience. Kenny was aces and the person he assigned to me Brian was excellent. Communication and actual repair were perfect. It renewed my faith in what excellent customer service should look and feel like. Thank you!
Previous owner has paperwork in the glove compartment that says Toyota of melbourne did the last oil filter change. This is what I found (picture) when I had to take the whole housing off just to get the filter case off… I’ve heard nightmare stories about this place and now I’ve got one myself to prove it. I still can’t figure out how you tear six metal threads in about an inch to inch and a half surface of the total threads …and there’s no damage to the plastic oil cap threads by the way.
Had a scheduled appointment for an oil change at 9am. Pulled up in the service bay at 9:05 first in line waiting for an attendant. one came up 5 minutes later and confirmed my name and then i proceeded to stand with my key in my hand outside of my car for 20 minutes until finally I was asked if I was being helped. I told them my situation and that I had now been waiting for 25 minutes past my appointment time and the response was "well we're busy" there were now 6+ cars behind me all with an attendant actively working with customers while I was hanging in the wind. I decided to help them out and made them less busy and at 9:30 drove away. If this were an isolated incident i'd likely not bother to leave a review and give them grace, but on my first oil change I had to go inside and find my own adviser after wait for a similar amount of time. Never again, i'll drive the extra 20 minutes and go to Erdman Toyota.
Don’t expect a call back from Tiffany my car was dropped off at 7am (was told it would be 4 hours) for tint called at 12 got told she would go check and give a call back and never got one. Called again and I got “I don’t know” not let me put you on hold while I go check really quick still no call back and it’s now 4pm still no call and still no car. This is absolutely disgusting behavior from a service department that’s does nothing but preach customer service and satisfaction is a must.
There are prices of reasonable sales. People seem very friendly, not evil. But I am still not ready to trade in my Corvette. The roads in Palm Bay and Melbourne are not friendly to her.
Do not buy tires from this place. I have had to bring my car in FOUR times for leaking nitrogen. How incompetent can a service center be? I will never but another Toyota from this location...why should I when their service center doesn't know how to properly service their vehicles?!?!
I usually have a good experience here but it was bad today. I got spoken to like I was stupid because I didn't automatically know that it takes 3-4 hours to fix rear brakes. I called the front desk to see if there were any options because I was with my child and had to get back to do school pickup for my other child. The receptionist kept repeating "Go soak with Rett" no matter what I said and how many times I explained that I spoke with Rett. She became annoyed with me so I asked if there was anyone else I could speak with because perhaps there's a misunderstanding between us. The other person I spoke with offered me a ride home which is incredibly kind but I still couldn't pick up my other child from school. I apologize for not understanding how it all works but I don't appreciate being spoken down to or treated like an inconvenience if I'm not rude. Other car dealerships usually offer rentals to help so I assumed more could be done help if service takes a long time. My brakes will have to remain the way they are until I can figure out resources and possibly find a service center who treats me with understanding.
I usually have a great experience at this dealership. They want you in a car as much as the client, willing to make things work! First time using the service center and plan on using them for maintenance here on out.
I went for a routine inspection/tire rotation; which is under warrenty. I was asked if I wanted winshield wipers and filters as they were having a "special". I was quoted a price, but when I went to pay, there was an additional charge. When I inquired, I was told it was for "shop supplies". Apparently I had to pay for them to use thier own tools and throw away any rags, and the box that the wipers came in. Thanks for the gimmick. I would not have taken this "special" if I had know of this ridiculous bogus charge.
I go for a warranty on a battery that doesn't work for the second time and they make me pay $70 for their shoddy battery. I buy the tires from them (the recommended $$$) and in less than two years they already tell me they have to be replaced. If it goes, the car always has something to repair. On my last visit the repairs were over $66. Average paid per service every 3 to 6 months $60 to $300. One must believe they are honest, but after 5 years of doing all oil changes and services with them, trust is lost. Thank you but I will never leave my money here again.
I made an oil change appointment with this company. It was scheduled for a later day, but I needed it earlier. So, I asked if there was any chance that I could come in earlier and was told on the phone that they accept walk ins from 7-8 am. However, when I showed up, they told me that they were booked to max capacity, despite me getting there at 7 am. So, I just wanted to say that this company should really be more transparent with what to expect. The person in the phone should've said that walk-in appointments are not guaranteed. Like, you literally knew you were booked before I came. It's unfair to make me drive 30 minutes just to get denied.
Recently discovered that this dealership lied to me about performing an URGENT brake recall about a year ago. The recall should've been performed my updating the DME software. Upon recent inspection it was found that the DME version was a pre-recall one, meaning the dealership did not perform it.
Originally when I took my car in, I was a bit skeptical about the recall not being performed, so I called them right after and asked. They guaranteed that everything was updated, so I originally took their word. Little did I know they were lying to my face.
I'll never go back to this dealership for any service or recall. Stay away from this dealer if you have any safety recalls, they probably won't do it!
I have been coming here for years. Lately, when I visit to get my car serviced it takes over 5 hours for just a simple service of a tire rotation, oil change, and new brake pads installed. It's very frustrating and makes no sense. Hopefully, they will bring back the speedy service they use to provide.
Make an appointment ahead of time. Friendly intake to service department. Comfortable waiting areas (a little dated, worn). Complimentary water, coffee...good communication about vehicle service requirements and needs.
Thank you to the service department for going above in trying to get me my warranty service on my vehicle. Even with me coming in early AF and upset, the service manager, Kenny Lopez was really great to work with from start to finish. Because of the way he treated me, I was able to keep my cool. I’m so grateful for his understand and the way he explained things to me without being condescending. My service advisor, Chad, was soooo communicative. Toyota as a whole has been such a great experience. I’ve had little bumps along the way but it’s all been ironed out. Thank you Service, I appreciate the help!
Truly a team of superstars! Wanna feel at ease when dropping off your car, this is absolutely the place!! The service advisor Chad can explain to you the why's, and completely have you feeling confident about your appointment. Superstar staff across the board 2023 still shining even brighter!! Don't forget to ask for Chad, he'll never disappoint!!
My mom needed a key for her car, so naturally we went to the dealership. When I got there, I waited for a minute or 2, no big deal ( the reps looked like none of them wanted to be at work). When I was finally acknowledged, I explained to the customer service representative what I needed, she guided me to parts area, arrived at parts explained what I needed. The parts person was very friendly and warm. Once I ordered the part that was needed I was sent back to the services aera to make an appointment program the key. The front desk rep sent me to the 1st service rep he was busy, the 2nd attempt was a fail the 3rd rep looked like he was counseling another rep who was lying on his couch after talking with him, I realized I just wasted precious time that I couldn't get back. I had to come back a day later to program the key. Overall, Every one that I met outside of the service department, was warm, friendly and felt like they wanted to be at work, which gave me a positive & welcoming feel.
Went in for 24 month service. Car returned quickly so I checked invoice (covered by warranty). Found that they had only performed inspection with no oil change. I went back in and pointed out oil change was due and they then performed it. If I had not checked the old oil and filter would have still been in car.
Recently had my SUV serviced and it was the worst experience I’ve ever had from a dealer service department. The service statement said they performed a multipoint inspection but they did not give me a report. When I asked for a report I was given a blank report form. The statement said they recommended an alignment, but that I declined it. The truth is I was never told I needed an alignment. When I dropped off the vehicle in the morning I was told I may need knew tires and that they would be given a quote for new tires. I did not get a quote until after I asked for it at pick up time, then had to stand around and wait for them to make some calls and scribble a quote on note paper.
Service advisors try to “snowball” repair services and charge you the most they possibly can for small issues.
2 examples:
I asked to have my transmission service done. They charged me $300 to take out the drain nut and pump new fluid in. Within a month my check engine light was on…back up to the dealership to pay them to pull codes. My transmission shift solenoid was bad. Most likely from material blocking it from the undrained old fluid they didn’t get when they “flushed” it.
They told me instead of replacing a $150 solenoid, they wanted me to replace my entire transmission ($7700), took it elsewhere and replaced the solenoid. Drives and shifts better than ever. They Wouldn’t even take the time to rule out an electrical issue.
Next, my check engine light comes out. I take it in, $155+tax to put the code reader on it.
Shows my egr(exhaust gas recirculation) system is bad - a non critical system. Instead of replacing the part that’s bad that costs a few hundred dollars, they want $3225 and want to replace the entire system. The vehicle is out in limo mode when this error comes up - advisor tells me that the problem is why I’ll lose the ability to accelerate -.-
They treat you like you don’t understand the vehicle and try to convince you to spend the most amount they can. Overpriced dishonest services and I won’t bring my vehicle back.
Superior service and awesome Customer Service staff! There was some confusion as to my appointment, but George was able to fit me in so that my trip there was not wasted. This Toyota location is my "Go To" place for servicing. My Tacoma. Good job everyone!
If only they'd let you explain what's wrong with your vehicle instead of making you feel like you know nothing about vehicles, that's why you brought it to them. I mean I was waiting in line just last week when I watched a fresh-mouthed employee almost get 'worked' because he basically told a customer that his opinion didn't matter about HIS OWN VEHICLE and then proceeded to argue with this same customer. I honestly think the mechanics/technicians there are incompetent.
I was in and out in under a hour even with a wash. Honestly, though it was the fastest I've seen them so it. Normally it's 90 minutes for an oil change and wash. They did stop the service where they picked up your car, did the service, then delivered it back. They said they are under new management. They normally do a great job. I've been seeing them for 10 years with 3 different cars I bought from their sales department.
Very good service! :) The staff was nice and they were able to get the job done! I appreciate their efforts and if you need any auto repairs, go to this place! :)
They have foreseen several service requirements on my 15 year old Tacoma. Provide straightforward service advice. Prices are not low but seem reasonable. Service reps are not pushy and are always courteous and helpful. Have taken my truck here for service since I purchased it new.
I've had to pull in without an appointment and these guy's took me with no hesitation. This dealership is honest, friendly with gr8 prices. They don't tell you you need work done when you DON'T. I used to go to another Toyota place where I found them dishonest, It's worth my drive going here. Jeep it up guys gr8 customer service
First time visit. Took my Camry in for an oil change. Friendly service guys. I've never used the dealer, after purchasing a vehicle, for the vehicle maintenance. Mind you, there was a time where they didn't offer these new, "free car maintenance" programs they offer now a days. Besides, I didn't purchase my car brand new nor from Toyota of Melbourne. I always had the assumption that dealers were more expensive and were just, 'out to get you'. I was pleasantly surprised by the price of the oil change (just as competitive as other auto maintenance shops) and there was no pressure. Great facility and waiting area(s)! I think I'll be giving them more of my car car business.
Really proud of the drive Mick Fields has! He didnt give up on getting us into a new vehicle for the best price. After a week of going back and fourth on different vehicle ideas, he pulled through with an amazing truck! Really satisfied with his customer service and the experience he provided us overall was simply excellent. Highly recommend this location but specifically with Mick! Thanks again!
Mar 10, 2020
Nearest Junkyards to Toyota of Melbourne Service Center
624 W New Haven Ave, Melbourne, FL
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