I'm very disappointed. I remember back in the day when you had to have a knowledge about autos in general to even work in a auto parts store. I went in with specific part in hand I needed which I bought at the store in the past. I had the old part in hand I needed . The person had no clue! It's a hub nut and retainer ring or spanner nut off of a Dana 44 front axle, easy right. No clue.... they showed ne something similar for $187.00 are you kidding me! The last time I bought a pack that had the 2 spanner nuts and 1 retainer ring it was around $25.00 I guess im just old school
Ordered a part online through e-commerce for a car in the shop. The part was showing as in stock. After ordering i waited for delivery so the car being repaired could be finished. After a long wait I called to enquire about the part but noone was answering the phone. So I called a different location and they had the manager Ryan call the shop I work at to explain the delay. He informed me that the part was not in shock and was on order for next day. 2days later no part, no one answering the phone and a car 3 days on a lift. I called the other location and was again informed that the manager would contact me from the location I ordered from. I'm still waiting
Every person is very nice and very friendly here. They are always reasonable, don't charge too much, Bred, Tim They are like my friends. I highly recommend them.
One of few places in town that does hydraulic (like for transmission lines!). Although it was the incorrect part in the end (I have a 95 van), David was the only person out of all the car places I called (4 others) that actually took the time to try to figure it out.
It was great guys there was a phenomenal phenomenal help answer all the question there was a great help finding stuff I need for the car thank you guys
2.5 rating. They do not offer a load tested battery check. They offer a voltage and amperage testing. Disappointing! I also believe the store hour sign says open on Sunday's. But they are not open on Sunday.
Ordered a part, they said they were opened until 5:30. I guess 5:30 means 5:10 there. Locked up tight at 5:10. There were people inside so I knocked and was ignored. Drove across town for this…..
Sonny's Automotive. Awesome experience. Best service that I've ever had on a car that I've owned. Brad was very good at keeping me informed about progress on my car. Fair price for work done.
Friendly, helpful service. Guy in the back was sitting on his phone the whole time, so noticeable that when a guy leaving passed me by he even commented to the guy who couldn’t help because he was so busy making sure his phone didn’t go no where. But the guy at the register compensated for the lack of help with a friendly smile and helping me to locate a difficult to find part. Guy at the register went out of his way.
This place is by far the best mechanic automotive shop in all of Melbourne this might not be the biggest but it is the most honest I strongly suggest that you try this establishment
I needed a backtap tool to repair my motorcycle sparkplug hole and the lady at the desk not only knew what it was but ordered one for me and now several days later I'm screwing my sparkplug in as we speak. Thanks Napa.
I ordered online and when I picked my order up at the store none of the sales people were wearing face masks. They won't follow CDC guidelines so they don't care about keeping their customers safe from COVID. I will take my business elsewhere. I'm disappointed because their parts and prices are good, but I won't risk my health.
Came in the store this morning, and spoke to mark and Amanda. They both are wonderful. Very knowledgeable not just about part but in cars in general. Was a pleasant experience this morning.
Just wanted to let everybody that looks on NAPA site understand that the sales people are top notch and the everything that Napa sells is very top quality and if there's something wrong or something not right they always addressed the issue immediately
Not this past Friday but the Friday before, 09/20/2019, I had an awesome experience with this team around 345-4PM. I feel it necessary to call out this time and date because the two gentlemen helped me out more than I can be thankful for, deserve recognition and I can't remember their names. I will continue to bring my business here, not only because of the product for which I am very impressed with but also because of the kind of people and business they run, thank you so much !!!
We were in Melbourne for my daughter's softball tournament and the van was overheating and the guys were so helpful in helping me solve the problem. Great old school service. Thanks to all the guys here.
Brittany was the best help I’ve received in a longtime which exceeded my expectations of what a parts store could offer. She’s truly mangerment minded & beyond helpful, friendly and also knowledgeable of what the customer is needing. I’d like to see her running a store of her own...u don’t find people like her that cares about the customers these days! She’s Golden!! 5star service!!!
These guys are total LIFESAVERS! I was "that guy" who needed a part right before close on a Sunday...gave them a call and rushed over. They had the part already off the shelf and waiting for me, even took off the core charge right away since I'd brought them what they needed. Even took a second to unbolt a part that I would've otherwise left bolted on and been kicking myself for leaving. Super nice to talk to the guys and look forward to buying from them in the future. A++++!!
Nice little spot. They take their time and help you find the right part, i needed a very weird one and they came through. Earned my business and ill send anyone there.
Old school quality service and parts. Truly experienced counter men who actually know a thing or two about cars, and who'll go out of their way to get you the right parts the 1st time.
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