As a business owner, I strongly recommend not using this company. They don’t stand behind their word or the parts they sell. Everything sounds great when they’re trying to make the sale, but if you run into an issue with a defective part, they make it extremely difficult to resolve and take no responsibility. Very disappointing experience.
My body shop needed help with a lot of parts and Mo C came through for us each time. I will recommend Mo and LKQ to all of my friends and family. This is the only place you should be buying from as they are the most honest, reliable and trustworthy. I had a little hiccup with one of my orders and Mo went above and beyond and did everything possible to fix the problem. They are a great company, everything ships out within a day or two depending on your location and the parts were excellent, packaged nice with protective bubble wrap and drivers are also very friendly and timely. I was impressed by the professionalism of Mo and will recommend LKQ to everyone I know based on my experience with him. I wish more people were like Mo and as kind and professional like he was with me. I ask so many questions and ask for so many different things and he never got frustrated or upset with me, instead he handled the calls with respect, kindness and professionalism. At times he had to take other incoming calls but kept returning to check on me and I I was left impress by his incredible work ethic and ability to multitask during a high volume of calls, while still being attentive to me and making me feel like a valued client. LKQ is very lucky to have someone like him on their team! Because of Mo we will be lifelong customers
Was told be there by 4:10 multiple times so they had time to pull the part get all the way there and the office is saying 2:00. Called back still saying 4:10. Terrible communication and really put me in a rut thinking I could depend on this would’ve just went else where.
Have called them multiple times and everytime I get put on hold for 30 minutes then it just hangs up. Worst place to try and call to talk to someone about parts.
EDIT: when I finally got on the phone with someone they told me they had said part I needed but when I told them I didn't have the vin number on hand and that I was at work, mind you after I called multiple times to try and talk to some they just hung up. I have not faith in LKQ of Melbourne
Called 500 times to have an ordered cancelled and still wasnt canceled WEEKS LATER. I dont know whats wrong with this place but I wont be ordering anything ever again. NIGHTMARE!
Great company they try hard to accommodate the mass with good quality parts at a low price. Under new Management and onto better things I wish this company the best. It was a pleasure
Joe was very helpful finding a original part to fix my car. Came in the day after ordered and very friendly/ helpful. Saving my car since vw doesn't make it anymore. Get the extention number of who's helping you and they answer every time. Your in good hands with Joe in Melbourne
ordered transmission 5/21 said would get around 5/27 and still waiting was told maybe 5/30 very disappointed im a shop and customer still waiting and i order all the time they need to get there stuff in order or hire someone that can
Worst experience ever don't let you pick your parts rude customer service over priced for things you can take off yourself if they would let you and the give you 50/50 for parts that your buy that person who removes it will brake complete waist of time and worst junkyard experience don't waist your time people
I ordered a transfer case and the told me to pick it up Monday afternoon. I got there Tuesday afternoon and they told me that the guy should not of told me to get said part and that they would call me. So I left and kept calling and they never actually acted like they knew what they were doing. They lost the part and told me that they would call me. I gave it a week and called them and to my surprise the part arrived and I told them I would come tomorrow and they said ok. When I showed up the next day they had canceled the order but did not returned the money. The one guy that was actually working refused to do anything because he did not want to call around and figure anything out about the situation. A guy that was on lunch helped me out he was very nice he made the necessary calls and found out that they still had the money and had someone restock the item so that I could repurchase it again. My whole situation with them was a nightmare. Except that one guy that fixed everything.
One star is too much for This place! I sent someone to pick up my order and they refused to give him my order! I was never told I had to personally pick it up, mind, I live an hour away. Now, the nasty attitude the front desk guy has is disgusting! Don’t recommend this place at all
Have always ordered from LKQ never had an issue at all. This location is rude and unprofessional. Will never do business with anything LKQ. Don't even have the capability of how to explain or resolve issue. I don't recommend dealing with them if you want to be talked to like an imbecilic.
Terrible operation. I placed an order over the phone for a fuel tank, and was told it would be ready the next day. The phone rep literally told “it’s a good one”. I live about an hour away. When I arrived at LKQ the next day, I waited nearly three hours for them to get the part. I was told they had the part, and it would be ready soon. After nearly three hours, the rep came out told me the part they had was no good. They wasted my whole day. Additionally, while I was waiting in the office, I could hear the phone sales reps talking to their customers, in incredibly rude manners. I assume they would mute the phone, and repeatedly use curse words to describe their customers. It’s very telling of how they view their customers. Shop elsewhere.
Very bad customer service they don't have any time for a little guy come to find a lot of collision shop use they part Gerber ect... and charge you the over price fee. This place is Greedy its a pull part that charges high for junk parts. Try Amazon. First, you will come out 100 percent better this place. Don't respect your dollar
Two things… the front desk guy is the most miserable person I’ve dealt with, he gave me attitude with his first words. He seemed like he didn’t want to even sell me anything as if I hurt his precious feelings by saying how’s it going. Second thing, Went in to buy a part that’s listed on their website the guys telling me that they don’t have it and told me that the part I need is only for a manual car when the part is interchangeable between 2003-2008 for g35s and 350zs it’s a differential not much to it. Anyways they should try to cheer up and not be so miserable if you’re working customer service on a daily basis.
I was needing a part for my car where I unfortunately clipped a raccoon jetting across i-95 at 70 mi an hour damaging my front. My son has done a lot of business with LKQ over the years and they come highly recommended. Unfortunately the parts that I need they were unable to accommodate me with. They are always very friendly and accommodating and trying to find what you need I absolutely highly recommend LKQ thank you guys for your great customer service for your knowledgeable information and willingness to work with finding and fulfilling customers needs
What a blessing to find LIQ. I was calling around to the different sources that I use to locate parts for my car, and one of them suggested I call LKQ. I called them and gave them the part number, they searched their database and found my part. They shipped my part to the closest LKQ location and I had it in a weeks time. They even called me when it was ready to pick up. Not only was I happy they had my part but their price was excellent. I highly recommend trying LKQ if you are looking for used car parts.
I found a replacement radion/cd player/mp3 for a reasonable price and didn't even have to reprogram it because the numbers matched exactly with my old one. They ship straight to your house and have a 30 day return for refund policy and 101 day exchange policy. Refund is only if paying with credit/debit card and subject to a 20% restocking fee. I am satisfied because I didn't have to go back to the dealer and buy from them and be charged for the reprogramming by them.
Will not let you enter the yard to inspect a part to determine if you want it. Ordered a heater controller from another location and specified I needed a part that was not worn. Part arrived and finish was completely worn off a button. Paid in cash but they would not issue a cash return, only check. Counter person took calls while helping me and proceeded to argue with the person in line behind me rather than completing my transaction. This is a very unprofessional and mismanaged business.
Do not go to this place on ebay. They want honor the price when you drive hours to get to the store at 7298 Waelti Dr Melbourne Florida. When contacting the original sells person in SC. they passed it off. The transmission went up almost $2,000 dollars. I wish I had looked up the reviews STAY AWAY FROM KEYSTONE, THESE PEOPLE HAVE KNOW HONOR.
I received outstanding service from Craig Hoelscher. This young man went above and beyond the call of duty. My window was inoperable in the down position, Craig took his lunch break to go on the yard to find a part. I am very happy with the customer service. I would highly recommend this company
Bought a 3.7 engine from them and to be honest I was a little Leroy of an engine from a junk yard however this is NOT your typical junk yard, it's used parts but thoroughly inspected and pre run engines because the one I purchased runs like a new engine and I'll tell ya something it's like a new one. I'm just happy that I came across these guys because of Jim Buckman telling me their the best. Thank you. Jim and LKQ..
You wait and wait and wait on hold then it hangs up. The ac compressor we got from them last time was good. Not worth 20+ minutes of my time to get a price from 1 vendor every time I need a part. I could shop around several vendors and get an order in faster than it takes to get through to these guys.
Great Company! A+A+ Service. Used parts have warranty. Great prices. All of the departments offer excellent service. Sales Dept, Accounting Dept, Delivery Service (Rosi), they're all wonderful. Thank you LKQ for having such fine employees.
624 W New Haven Ave, Melbourne, FL
Website
