Elite Auto Center Dba Elite Towing JunkYard in Gainesville (FL)

I have always been treated extremely well by everyone at this business. I have never had any issues with them at all. I highly recommend to everyone. I had to have my car towed yesterday because it wouldn't start and I went through my car insurance and James showed up shortly after and didn't make me feel rushed at all and was extremely helpful. Thank you Elite Towing for always being so great!!!

Worst company in Gainesville Florida. Needs to be shut down immediately. The drivers nasty! The office workers nasty! The manager nasty! The only manager of the company nasty! I booked a service through my company GEICO! For a tire change! Never received the service. Yes it was an inconvenience on my part because my phone died I wasn’t able to answer when Jerry called. When Jerry contacted his dispatcher common sense should’ve told Jerry or dispatch (manager) to blow the horn or knock on the door. I have video evidence Jerry never knocked on the door like his manager claims. I asked the manager since it was an inconvenience on both of our parts. If I was to book again would I be discounted at least 50% because they still got paid from the insurance company. He tells me straight up no it’s my responsibility to be outside his driver doesn’t have to knock or blow the horn. We starts to argue he proceeds to tell me to pull up we can talk about it in person. If I could pull up I wouldn’t even be calling you. Let’s just say before you call this company call superior towing 1000000/10 RECOMMEND! Came right away fixed the issue. Cheaper the price! Better the service! Faster the service! Workers very respectful glad to be working at superior towing

I had a driver named Luke come and assist me when my car broke down. He was quick to arrive, and very polite and professional, and fair proced. I would definitely recommend elite towing service. Thank you Luke for your help! 5 stars!

James was very nice. He was prompt courteous an respectful. He really made my day. I’m very Thankful an will call again an recommend Elite towing services. The best service he was fast reliable an friendly

Let me start off by saying that my poor rating comes from the poor customer service, not from the office, they were respectful with understanding my complaint, but from a particular driver this guy was rude and a loose canon and if they continue to keep this guy employed they are going to lose a lot of business and the bad part is I was told that this same guy has quite a few complaints but he's still there working for the company and if his hard work overrides his poor attitude and lack of communication skills then I can see why he is still with the company. However, if I decide to need their services again I will definitely make sure to request for them not to dispatch Luke!

A real five star company! Luke was the tow truck driver from Elite. Not only was he pleasant but when he took the truck to the mechanic shop, he noticed that the shop remained closed (after hurricane Milton blew through Gainesville). I am from Tampa and if he'd placed my keys in the overnight slot and the shop remained closed today, I'd not have been able to get my vehicle worked on. He confirmed with me that it was ok to place the vehicle back onto the lift and he towed it to different repair facility without adding an additional charge to my bill. That's five star service! Thanks Luke.

The guy working the counter was rude and passive. He wouldn’t listen when i tried to explain and gave me an unnecessary hard time. I ended up being right and he didn’t even apologize for the hard time he gave me. Would not recommend.The only good thing about this business is that they had random stray cats around. The cats were more polite than the man working the counter.

Both drivers were amazing. The dispatcher is an incompetent and obnoxious c*** with absolutely no customer service skills… on both of my calls to Elite he sent the drivers to the wrong address on the other side of town. On the most recent call he improperly instructed the driver on the nature of the call. He is an absolute clown of a human being…

We were traveling from IN to Tampa and ended up running out of gas at 3am. They responded quickly. The gentleman that came to our aid was in contact with us shortly after we called and kept us up to date as to when he was arriving after verifying our location. Once he arrived he was very polite and had us up and running within a few minutes. He then waited for us to get back on the highway and followed us to the next exit and made sure we arrived at the gas station safely. The price was very fair. Would definitely recommend to anyone in the area needing service.

If you ever need a emergency tow at night in Gainesville these guys are your answer. My Class A Motorhome recently broke down on I-75.I spent all day trying to get Good Sams to dispatch a tow truck to no avail. This all started at 10 am and at 8pm I finally told Good Sams to call Elite.Heather, Elites night dispatcher, immediately got my location details and dispatched Duane their driver who got to us in 1 hour. Duane was awesome, very polite, very knowledgeable and very hard working. Katelyn (sorry if I spelt your name wrong) helped the next day with getting the motorhome towed to Cummins of Ocala. Thank You Guys!!! I will definitely very highly recommend Elite Towing to everyone one who asks me.

I called late in the evening, because what other time would my car overheat. I received excellent updates on arrival times. The driver Joe, called to confirm my location and I was safe. Joe was courteous and professional. I highly recommend them for your towing needs. Thank you.

Amazing staff. AAA can suck a ****. No service for 100 miles away because they suck so bad. Elite towing is amazing though and helped us even though AAA wouldn’t.

As highlighted in numerous reviews, the company's drivers demonstrate a blatant disregard for public safety, especially concerning motorcyclists on the road. Today, an incident vividly illustrate this negligence: a teenage driver and a father with a child were recklessly cut off by one of your drivers at a busy intersection. This irresponsible driver chose not to yield to others merging into traffic, instead passing on the right and abruptly entering their lane, forcing both motorcyclists to slam on their brakes to avoid a collision. To compound this dangerous behavior, the driver proceeded to record the aftermath on their phone with a smug expression, seemingly unconcerned with the potential consequences of their actions. This attitude is unacceptable and reflects poorly on your company's standards. Given these alarming incidents, I strongly advise potential customers in need of towing services to seek alternatives. Safety should never be compromised for convenience or disregard for others on the road.

Luke was amazing company and helped me with my insurance company when they messed up. Great guy!!!

Great experience with these guys! Very efficient real friendly reasonable priced I felt! Thanks fellas much appreciated 🇺🇸🇺🇸👍

Elite helped my gator with a more than fair price. Another towing company near by quoted me at three times the price. Thank you Elite, for taking care of your students who are far from home.

I highly recommend Elite Towing. We just had to call them about a flat tire and 30 minutes earlier than estimated time, our technician Jerry showed up. He was also great to work with, super friendly and not condescending at all.

Luke was very fast to arrive, very professional, efficient, personable, friendly, and answered all of my questions. I couldn't have asked for better service!

Had a flat tire and a spare. GEICO sent them and they did not know how to get the spare down. Had to do that part myself. Then didn't have any other tools to get tire off. Towed me to a tire shop that was unfortunately too busy and I asked if I could call to get the address updated while the truck was still hooked up. He said yes but then while on the phone getting the address updated to a place that was able to fix the tire he dropped the vehicle and then after the address was updated told GEICO that the vehicle was already dropped. Explanation of processes and what could be done was terrible. He then tried the lug nut again and it did come off and he panicked and drove off when realizing he could have completed service like he was paid for the first time. I paid a stranger off the street to help me replace the tire with a spare which I should not have had to do. I spoke with the management here and they are unable to see any wrong in what they do. They expect customers to know the processes and procedures in high stress situations which is not fair at all - employee knowledge of process and procedure is critical since they make the customer contact. I should not have to call the office to get customer service or he should have called before answering my questions. I hope they do reach out and get the video for all that happened because anyone or any place that never sees error on their end is blind to progress and not someone I would want to deal with ever again. Maybe after all is was a ploy to get more money from me or GEICO. I'm filling a complaint through GEICO as well because if it wasn't for a good Samaritan helping me I would still be immobile.

I Wayne Holmes contacted Elite Towing Bad service, Pep Boys uses this towing company, and they could not work together as a team to tow my SUV to Pep Boys. Call the Office and they said call another towing company and I did Gatorback Towing and Recovery picked up my SUV right away and got it to Pep Boys and save the day.

Don't call if u need air in a tire. They won't fill it an the manager will tell u it's policy so it doesn't blow up an u flip an the car catches on fire. Wow dude what a lame excuse. I could say that with a lot of things like say he didn't tighten the spare enough. Same concept joke man

Coming home from work at 1:30 am on my motorcycle between Gainesville and Williston, a driver came right at me, in my lane and I had no choice but to go off the road. I was banged up and the bike was worse. Geico sent Elite towing and the wait was not bad. Joe was the driver and a damn good one. Not only did he expertly get my 1000 pound bike on the flatbed, he just as expertly got it in my garage when he took me home to Dunnellon. Joe was polite, personable and very good at what he does. All I had to do is sit on the bike and balance it while he got it on and off the flatbed. If all the drivers are as good as Joe, then I highly recommend Elite when you need wrecker service.

I thought I should share, I called them yesterday and got the sweetest lady that answered my call. She was very nice, helpful and understanding. I haven't been treated that way since covid. People are usually mean and nasty. But I thank God for her. She also sent the best tow guy to help me. Mr. D thank you as well for the care you took in towing my car on yesterday. I will use you guy again.

Great price, quick response, and excellent service. Best towing company in Gainesville

Arrived as stated on the phone (within a hour). Very courteous and handled everything professionally.

Extremely polite and professional company. Kevin helped tow my car during my first incident with a car ever and calmed me down and explained my situation/options with kindness. He tried his absolute hardest to ensure that the car did not get damaged more while being towed out of an overflowed ditch. Extremely nice and kind employee, I am very grateful for him.

We have used Elite Towing multiple times in the last 6 months or so. They are always professional and timely in retrieving our vehicle(s). They are easy to contact and keep you up-to-date on estimated pick-up times. Great company!