I used to go here a decade or two ago and - back then - the folks who ran LKQ were very reasonable and helpful. I visited there yesterday to get two pistons for a project. Spent about an hour getting the pistons and expecting to pay 5 or 10 bucks a piece for them. When I finally got to the counter to pay, the old lady checking people out had to ask what the parts were that I had collected from the yard. I had to tell her that they were pistons and when she looked up "PISTON" in the computer, the default price was $81 a piece! I balked at this and then she asked me what I was expecting that they'd cost. I said about $5 a piece and then she gasped, "$5 for piston?" - twenty seconds ago she had no idea what they even were and now she was an expert on the market value of these hunks of metal? I can get these on Ebay for about $20; I just thought I could do the extraction myself and save a few bucks. I will never, ever, go back to that place for anything. If I need it, I will find it online somewhere for much less money and save my time, effort and busted knuckles.
What follows is for the management, as I see that they read and respond to the bad reviews:
i had to walk over and put the pistons back in the "I guess i don't want it, after finding out what they want for it" pile. Because I know how this business works, I know that those pistons will eventually be harvested as scrap metal because no one knows what vehicle they came from, and no one will buy them if they don't know what vehicle they fit. They might get 50 cent for the scrap metal value, when melted down. They could have got ten times that from me if they were reasonable, like the old staff used to be. Do better, or go the way of the dinosaur.
Went in a couple days ago with my wife we were looking for a tail gate for our truck and couldn’t find anything so we just grabbed a couple of small things and saw someone new his name I think was rams or something like that he was a really funny and sweet guy and tried his best to make me and my wife happy. The reason I’m writing this is because I’ve been going to this location for years with my wife and have never had a memorable experience like this hopefully he’s there every time
Would have given less stars but Rammes really helped me out FeliCa tried charging me 200 dollars for something that should have cost 20 bucks. Will not return if she is there.
Look the part up online and it said the part was in stock. Drove all the way out there the gentleman at the counter told me it was in stock and he told me where to go find it. I was charged $6 non-refundable entry fee and they don't even have the part not even the entire door looking for passenger side mirror. Don't waste your time. Get a better price online. Your entry fee definitely is not refunded even if they tell you they have the part in stock and they don't the place is a scam!
non-refundable
no guarantee to get the part you want
"we dont know what we have out there, people can just get anything anytime you know" that is what the attendant said
the whole door was gone
i was looking for the mirror
Ramz is an amazing worker he looks new because I come here often and I always see the same people but today I saw him and he was so respectful and understanding he made me think completely different of the store because definitely coming back
Black lady up front is very rude and tried to tell me the part I had was something it wasn't. She didn't want to listen to me. Also tried to charge new price for a part. I bought a new part for the same price.
Horrible place. I used to come as a kid and use to be a great time with my dad, very expensive and disorganized. Employees were very rude and unhelpful. Black cashier woman was very disrespectful, lied and then tried to up charge me. Parts prices are online just double check before checking out.
Horrible customer service won't answer the phones unless you are tryingto sell a car, and refuses to get you to anyone else. They barely speak English and their idea of putting someone on hold is to put their head set down and ignore you.
Sold my Honda accord to them and was offered a great price. They did deduct a fee to come and tow the car which was fine. From start to finish they were friendly and efficient. Will be back.
(THE PRICES ARE OUTRAGEOUSLY HIGH)
What a joke tried to charge almost 5$ a foot for battery cable. Wanted 115$ for 2x 12ft of 1 gauge wire. I can get 25ft 0 gauge 100% ofc copper in multiple colors and brand new for 100$ online with free shipping. They seem to for other items too charge like that are brand new for some crazy reason. Just buy it new or avoid it all together and go somewhere else. Nice place and well kept but not worth the overcharge, if their prices were actually reasonable and maybe it was more like 60-80 for the wire I’d understand but almost 5 a foot is wild.
Awesome place from the people that checked me in to the person that cashed me out for my parts. They were the most friendly people I’ve met at a junkyard.
Bought a window control module, $50. Only $70 new but was in a pinch no biggy. Went to the parking lot, it didn’t work. Asked to swap it out for another. Black lady was rude as could be and said no warranty. A purchase made 5 mins ago, hadn’t even left the property. Crazy.
I used to come here as a kid, since these ppl took over its run tight, but too tight sorry. Searches, rudeness, and paying full price for used goods crazy but in a pinch it’s only place near Gainesville. Still, to pay $50 for this is crazy, at most before lkq bought it would have been $10-15. They literally were trying to charge me $4ft for old speaker wire. They want to charge for every piece on the bezel and you can buy all together for $50 it was over $100 so had to unscrew everything, they did lend the screw driver or more ways then one. So if you wanna get screwed, come on down.
What an absolute disorganized mess, never have I been to a junkyard so Disorganized in my entire life. The only way this place makes any money is on their three dollar entrance fee because they damn sure don’t have any inventory. And what they do have for inventory is so picked over you’d be lucky to find a seatbelt buckle or a radiator cap let alone anything important
It was open on Saturday, plenty of parking, the cashier was friendly, it was easy to navigate the area, and the price for the needed part was great. Did require a $3 per person entry fee.
All employees refuse to help two old men trying to get a truck frame. I’m surprised we didn’t die of heat stroke. I asked for help a number of times and I was refused
You need more employees or employees that are willing to help your customers. I spent $1500 on a frame and I could not get one single person to lift the finger to help me.
I don’t think I’ll be returning to this yard and possibly any other LKQ yards if it’s all the same
black lady cashier is rude. Cashier 4948. Couldn’t understand what she was asking so she yelled. Then I said no to the warranty and she says “ok no coming back and arguing with us” in a rude tone. They also never pick up phone. Won’t be back. They were searching people’s bags like it’s a prison. One person went to their car to get something and they searched a bag/purse without their consent while they were gone. Also realized later that I was charged almost $4 for an old rusted cigarette lighter that was screwed onto a center console trim. Also Bought a rim and was charged ridiculous price for the bald tire attached to it. Wanted the other 3 rims but I’m paying full price for bald uneven tires with metal showing that will be removed.
Went to complete a "mock" vehicle inspection (photos and basic vehicle info) for an online class, but the people at the counter weren't bright enough to figure out what I was doing and denied me entry into the yard. If I claimed to have needed a part, they would have let me right in. I've sold two vehicles to this yard, and have purchased various parts over the years. Never again. Look elsewhere.
Went in to buy a rear axle for my truck. Paid to have them take it off. They said they had a few things to do in front of mine but that they would get to it. I asked when he thought that would be and he said it might not be today but we will call you. I said ok what about tomorrow? I really need to get that axle? He said we will call you. I went back the next morning to find out the status and I was willing to wait for it and it was then that I found out that the guys that pull the parts don't work on the weekend. That had plenty of chances to tell me that the day before and no one bothered to let me know. When I asked this time when I could expect to have it instead of them just telling me that it would be the next week the guy just said come around to this window and you can have your money back and he was extremely rude about it. Then....to top it off the woman that issued the refund said I told you yesterday that they don't pull parts on the weekend this woman never told me that....no one told me that...it was then that I realized her boss was standing behind he when she said that.....they are liars and they have no clue what they are doing...... I'll gladly drive to Jax or Orlando to a u pull it I don't care how long of a drive it it......this place used to be a great place to go...
I rarely leave reviews but this place…. It’s a shame really. They usually have a nice selection of vehicles, prices are so-so. But seriously….how can a company put a person in a position that interacts with customers with such appallingly bad people skills/customer service ability. PYP/LQK, I get it…it’s an auto salvaged yard but maybe sniff the cheese from time to time. Maybe a secret shopper occasionally to see what the customer is exposed to or something. Just saying…. I know it’ll never change, really looking forward to my next experience with the place.
Efficient. Works with lkq, sold older car minimal issues, gave us a fair price. Their service to pick your parts is quite popular. Lots of people going in to do it during our vist.
Customer service was great
Paid the best price for my 2008 Honda Civic,on top of that everyone was in a good mood.... smiles everywhere. April was training Frank on the process of buying vehicles who is new to the yard. He did a great job without any issues.Miss Angie has a great crew there and I missed a couple of people but they are good to deal with as well. This wasn't my first time here and I enjoy coming to this location.
Came in today and the employees were very nice; especially the older lady working the checkout. Such a nice change from the rude employees that had been there the last couple years. Prices are still too high for a you pull it, but the nice employees made a difference.
If your looking to salvage a vehicle with title this is your place! I called Ms Ann early Mon morning and she had my vehicle picked up that same day and the price was excellent. Fast and friendly service. Christmas is coming, get you some fast cash for your junk car!
Great place to sell old cars that still run or don’t run but they need to bring Mike back he was a great guy and he did well in the office helping with everything I’m still looking for Mike idk where he is but for real they have great folks who work there and they take good care of u just respect them and you will get respect back.and if u ain't gonna be there 30 mins before closing time no use of even trying to get there. Savannah and Ms Ann are awesome employees and everyone else is as well don’t even get me going about Fred he’s my buddy great guy yall are lucky to have him.
LKQ Pick Your Part locations are super helpful and a great place to get used parts. This location has a pretty good selection of used vehicles from many manufacturers. Imports, Euros, and domestics, some older but not usually more than 20 years old.
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