Last minute drop off and these guys were total Rockstar. They gave me an amazing price and so much more things done compared to what the dealership offered. They completed the job within 2 hours of me dropping the car off. 10/10 found a new place to bring my car.
They fit us in last second but unfortunately we were given a faulty starter which left us stranded on a Friday night till Monday but they made it right and fixed our car first thing.
These guys are the best around. Super honest and friendly! Owner routinely tells me he likes to sleep at night. It’s rare to find mechanics as honest and as amazing as these guys are.
These guys are so awesome, honest, and friendly. Can’t say enough amazing things about them. We’ve been here a few times and they really are incredible! Please give them try.
A little while back my 2010 Mazda3 got two error codes. P2004(intake manifold stuck shut/open) and p0791(intermediate shaft speed sensor error. I ordered 2 parts online to try to fix my car. I had luck intalling one part to fix the p2004 error code it only cost me around 30$ for the part and 15 minutes of my time, but I couldn't install the part to fix my p0791 error which was giving me an automatic transmission light on my dashboard. I realized I would have to call a "real" mechanic so I dedided to call HD Automotive. IT WAS A HUGE MISTAKE! I Told them over the phone what error codes were coming up on my 2010 Mazda3 which were p2004 AND P0791. Major redflag about this "gargage" they would not listen to me at all and showed no interest in recording down my specific error codes that I had told them over the phone. I finally was able to drop my car off. I asked them to call me and let me know what they had found. They never called me and started working on my car without premission which I had found out because I was waiting around all day for a phone call untill around 3pm and got a ride to the garage to see what was going on over there. they had my car in the garage. They had taken out the part I replaced told me it was faulty and told me I had a leaky exhaust. I told them I don't really care about that. It was minor and my car had over 200,000 Miles on it so I didn't see the point. They pressured me into doing it for 100$ amd ended up charging my $450 to replace the part that I already replaced in my car that took me roughly 15 minutes to do so. They charged me for hours of labor. I am not a mechanic I took this part out with a screw driver. I decided to pay them anyway since I was feeling emense pressure and coercion from the mechanics and I was excited to get my car back. I drove it off the lot and had to turn right back around because my automatic transmission light came back on my dashboard. I told them and the mechanic admitted to me he had no idea I had that code(which I told them multiple times I did) and that he had never test drove my car (what kind of mechanic does that?) Do not take your car here unless you drive a clown car and want clowns to work on it or maybe if you are family or friends of the family they won't try to scam you. I really like to support local small town business, bit this is not the one. Try Stillys in Lisbon they are way more reliable and honest.
Over the last two weeks my daughter’s car and my truck had alternator problems. These guys did a top notch job fitting us in for a new alternator. They took time to get us in and out in an afternoon as the cars were disabled. Kudos to great service and reasonable pricing. 👍
Sold me used tires claiming “only switched out for other tires” and that theyre in excellent condition but one had a puncture, not to mention they are two different tires put into one set, tried telling me summoto Geotours are $140 a tire. I guess do your research before getting scammed by these people :/
If I could give HD Automotive 10 stars, I would! PJ and Rudy are so very nice and excellent at diagnosing car issues and problems.
It's a long story, but my husband (Steve) and I were out test driving a white 2014 BMWi on 3/22/2024, that we were considering purchasing from a local small car lot. We told that small car lot salesperson that we wanted to take the car to our own independent mechanic, to have it thoroughly inspected.
We then brought the car to HD Automotive and Rudy thoroughly inspected it. We didn't have an appointment, but they were able to fit us in with only about a 15 minute wait, so we definitely appreciated that. Rudy put the car up on the rack and showed us each issue/problem with the car and explained everything that needed repair and replacing. We decided not to buy the car, since there were too many expensive repairs needed, and the car wasn't worth it.
However, we were so impressed with the integrity and honesty of Rudy and PJ, that we then returned to HD Automotive to have Rudy inspect our own car (a red 2014 Nissan Altima), just to make sure it's in good condition. The vent cylinoid might be leaking (which we already knew might be the issue) and our car needs a tune-up & routine transmission service, but that's it, it's in good shape.
My husband and I both highly recommend HD Automotive! I just wish we lived closer to be able to use them for all of our routine maintenance and car repairs.
Sitting on the side of the road… again. Had my fuel pump replaced here. After it was replaced, truck was left with no gas in the tank, had to find a gas station immediately.
Gas gauge started acting up after, reporting inaccurate measurements. Called up and they told me that the new fuel pump was likely different than the original and it’s just reading differently. Ran out of gas one day. Figured maybe the sending unit was possibly bad and it would be covered under the warranty they told me about. They said it would be covered, I brought it back.
Pick it up again, and again, have NO gas left in tank. Have to find a gas station immediately. Also charged for labor and when I asked for a receipt so I could go to the part manufacturer to cover the labor cost for a faulty part, I was told the printer didn’t work and I couldn’t get one. I asked for an emailed copy which they agreed to but and I didn’t get that either.
Well guess what, the gas gauge stopped working again and here I sit on the side of the road, again out of gas.
Not only was my problem not fixed, in all my dealings with them the customer service was lack luster and even argumentative on the phone after I called the first time.
Yesterday, I called HD Automotive because my car was regularly losing coolant at a rate that varied between annoying and catastrophic. I asked that they not take it in until the turnaround could be fast because my wife and I needed it to get to work and whatnot. They looked at it within minutes and discovered it was the water pump. They also noticed that months of regular coolant spray all inside the guts of the car had ruined the serpentine belt. We agreed to fix both, and the price was fine. During the inspection, they also noticed an oil leak, but it wasn't clear how bad or if it was ongoing or not. Anyhow, the turnaround was next day, and during the known repairs, they discovered that the oil leak was catastrophic and our car would've been a brick with a melted engine, so they took care of that too, for a not bad at all price. Couldn't be happier. What matters to me is honesty, because I'm auto-ignorant and easily fooled. Both mechanics struck me as trustworthy. Definitely recommend.
Had my car towed to HD Automotive on Monday. After sitting in a parking lot in Danielson since last Wednesday. When I called the garage in Danielson that had my car and asked what was going they said I blew the head gasket. Long story short Danielson wouldn’t fix my car.
When I called HD Automotive to see if they had had a chance to look at my car. They said yes, they were working on it, they replaced the thermostat housing. My car DID NOT need to have the head gasket replaced. If you need my your car repaired, call HD Automotive. They are the BEST. I will be using them for all my car repairs!!!
Just had some work done here for 1st time. They were excellent. Did work same day and saved parts to show at pickup. Seemed fair, fast, and knowledgeable. Will definitely use again.
Rudy is the best! I have gone to him for years (multiple repairs and car maintenance) and have followed him to his new business which is over an hour away from my house but I know he is the best around and is fairly priced. Plus he doesn’t up charge because I am a girl since most places around me will charge me more or say I need more work done than I do and I know i little bit about cars. So I know he is priced correctly and thoroughly ensures my vehicle is running great!! Highly recommend Rudy and PJ at HD AUTOMATIVE @ 33 daggett st. Moosup CT 06354
AMAZED!!! I am a local business owner and my son in law came up from Texas only to find out when they pulled in the driveway they were leaking gas from their 2018 VW. They called HD Automotive only to find out that they would look at the vehicle immediately so we drove down there. Not only were they able to isolate the problem but after 45 minutes on the lift they stated "no charge" and Happy Veteran's Day to my son in law who is a Dr in the military. WE were all AMAZED that a small business here in town had those kind of values. We just could not accept a "no charge" but what a lasting impression this business has on us and just want people to know that it was a GREAT experience and would highly recommend them. The entire family was very friendly and knowledgeable. THANK YOU HD Automotive!!!
Out of nowhere my car dies, I can jump it get it running but won’t stay running. This happened Tuesday night and I assumed was my alternator needing to be replaced. Caught a ride to work the next day called everywhere no one could get me in for almost 2 weeks!
I didn’t have time for this I work 2 jobs and 7 days a week I needed my car back on the road ASAP. Found this shop on google close to home called them around 1:30PM dropped off my car by 2:30PM. Come to find out it wasn’t my alternator it was bad terminals and a bad battery. I picked up my car and drove home by 4:30PM Wednesday.
How accommodating and helpful they were to me today (especially last minute and the last few hours of their work day!) is an understatement! If I could give them 6 stars I would.
Thank you thank you thank you!!
I was very thankful to the great work these men did for us and the savings that they passed on to us. In a time where garages milk you for all they can it was great to have one work with you to meet your needs
Was a nice place.original owner retired. New guy charging way more.i was quoted 100 dollars less for breaks and rotars.that was three weeks ago.new guy said I must have misunferstood.he quoted 100 more and didn't ask what kind of car.checked my msg.i was told that 2 times on phone and once in msg.will not be going there
I have been going to Bill for well over 10+ years. Honest, hard working ,and straight to the point no BS . He has worked on 7 of my vehicles through the years and has never let me down.. Honesty and quality workmanship is hard to find in one place, look no further than him for both ,,.Much Respect to these guys..
My experiences at Bill's Brakes are ALWAYS awesome. The service is prompt, the atmosphere is very comfortable, Bill is courteous, respectful, very honest and prices are very reasonable. He doesn't do anything that is not necessary to up the price. It is truly a place where you can feel confident.
Had a brake issue, called and they had me bring it right in. A hour later it was done. Very reasonable prices, very knowledgeable workers. Great place! Highly recommended!!!
Typical garage, customer service not the best , gentleman I dealt with was very curt in his attitude when asking for a quote. I was told I would have to leave car with them and make an appointment. Took vehicle elsewhere where I got a quote within the hour with much nicer customer service.
HIGHLY recommend Bill's Brakes! Bill has been working on my cars since the late 90's. It is an incredible feeling to have a mechanic who is so honest and is not trying to rip you off. He explains exactly what the issue is, gives you options and shows you the old parts. On top of that, he is very reasonable. Try him out, you will not be disappointed!
Bill is wonderful man to take car to.He is fair and right on point. He think of customer and says what needs to be done. Try him you won't to be sorry.
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