Would recommend. When a different roadside assistance company failed to even show up these guys were able to get the job done for my company vehicle. Tim was great. Showed up and was able to assist with my flat I got on the highway. Towed me to a safe park n ride just off the highway and quickly swapped in my spare. Thanks again

Alex

12/05/2024 18:32:32

⚠️CONSUMERS BEWARE⚠️ REFER TO TIMESTAMPS IN PHOTOS •Steve arrived at the scene after I called him on December 9th due to a lower ball joint/ axle failure. • I called about 6:15pm and Steve arrived quickly st the scene, he was kind and I only needed my car towed/moved over 150ft-300ft no more than that. Well he couldn’t fit it in the spot I needed it in, but he still tried and in the process damaged my vehicle while rolling it down the tow, without taking off the damaged wheel, in the process of dropping it, he runs out of space and can’t get it fully off the ramp, his jack gives out, and my front bumper popped out, brackets broken, the damaged wheel Steve didn’t take off bends backwards into my wheel well when I tell him to stop, he tried a bit more and scraped my muffler & back bumper onto the asphalt curb in my parking lot. •Steve ended up calling his supervisor Josh and we waited an hour before he arrived at the scene, Steve was already dodging accountability for the damages he caused and I showed him and Josh the before & after pictures & videos, I have sent them to their office as well to make a incident report. •After about two weeks of them dodging me, giving me the run around, after calling them and following up, eventually I today now 10 business days later, Rob the main supervisor in the office claimed he looked at the before and after pictures, I sent and that his guys have, and said my car was already damaged beforehand and they “aren’t gonna be covering anything” •despite it taking 2 separate men, 2 separate trucks, 3 hours, $180 and (*extra damages ontop of my reason for calling them*) all just to move my car 200ft over. I had to follow up with these people & had a terrible experience every single step along the way & I gave them more than enough time, I was cordial at first, they claim damage free towing and that they’re insured well. But where is that ? It remains to be seen👀 Their actions tell me otherwise! If they treat a stock height Honda accord so carelessly imagine how they handle clientele with more expensive cars. I called them bc they were the only ones open. I’d rather let my car sit in the middle of the road and get hit than to call them again. There’s so much more to it but seriously I wouldn’t wish the additional troubles on anyone, avoid these people at all costs. Nobody down on their luck should be charged $180 to move their car 200ft, add extra damages, take 3 hours to do it, and then neglect responsibility & accountability for the employees and business itself.

EastCoast BeastCoast

12/19/2024 18:23:36

Man huge thanks to Steve G. over at Eastwood Towing. He got to me and my stuck Vehicle super fast, loaded her up on the truck with care and got her back home right away. Super Reliable and in the case i get stuck again he's my first call! Many Thanks

FeelThatPulse

08/15/2024 00:37:45

Thank you so much!!!! I’m so thankful I was stranded on route 8 with a flat tire and called EASTWOOD TOWING the dispatcher was great and so was the gentlemen that did my spare tire change! PRICE WAS AMAZING. THANK YOU SO MUCH HIGHLY RECOMMEND

Maudtina Wilson

01/18/2023 08:08:48

Called for fuel delivery roadside assistance at a place with little to no service. The supervisor Nikki was extremely rude and unhelpful. When asked where I wanted my car towed, not knowing where I was I asked for the closest location and she let me know she couldn’t look for the location herself with the address and city I provided her with. I had no service to look it up myself. When I told her this she says to “continue smoking whatever you’re smoking” when I tell her I don’t know any nearby towing locations. I ended up getting help from somebody else in the neighborhood after paying for fuel and bad service.

destynei stephenson

07/03/2024 19:13:54

Steve G. Was excellent, he arrived ahead of time. He also provided me with all the information I needed without a hassle. 5 Stars.

BURIED DANCEHALL

07/04/2024 02:38:36

Totally HAPPY about the services received from Eastwood Towing today from my serviceman Tim.. life isnt easy cars break down... Eastwood made sure this was a quick and easy for me!! THANK YOU SOO MUCH TIM L Duffany

norzzie D

06/27/2024 19:18:50

We are so incredibly grateful to Sean from Eastwood Towing Co. for so many reasons! Our beautiful red Chevy Silverado is our baby and someone hit it while parked going 85 mph plus last week without breaking even and the back end damage to axels undercarriage etc is intense and the 1st tow company called by the party at faults insurance “Kara Motors” asked me for photos then said they were sending a flatbed (which I thought best due to drive train being on ground and aforementioned damage) but they sent out a wrecker and I was concerned so I called to ask why-long story short Cheryl at Kara Motors was beyond rude and obnoxious and said a flat bed would do more damage but when I asked why she said they were sending a flat bed then did not she hung up on me! The driver on site was also beyond rude and refused to answer questions so I opted to get another company. We are thrilled that Eastwood Towing took the job understanding our needs and best part is that their driver Sean was incredibly professional, kind, caring, understanding, humorous, and he explained the process and also took his time making sure he loaded our truck with the utmost care and concern snd in such a timely fashion! We will forever keep this company phone number and name in our personal affects for future use! Thank you so much Sean!

Luis & Sarah

05/18/2022 23:02:58

Herman is a very good person. Help me and gave me a complete orientation about my situation. Thank you very much Herman.

jasuri nieves

02/23/2023 13:34:52

My experience was great! Steve was a super cool guy and he went above and beyond to try and help me as best as he could. I thought it was my car starter but he wanted to give it a listen. He was convinced it was the battery, we notice some corrosion on it and he saw the lead was loose. He scraped off some of the corrosive material and tried to tighten the lead best he could but neither of us had the tools. He charged up his jumper and we got some response but not enough to start her up. He charged and tried again but nothing then he gave me a direct jump and voila it worked!! My car turned on and he even stayed to a bit to make sure she didn’t turn off on me. He reminded me to get that negative charge tightened. The entire time we laughed and talked. It was a bad experienced made better with great service. Thanks Steve from Eastwood!

Sandy Bonilla

03/20/2023 03:53:47

I've been using them for over 10 years. Every time I call them they always come through and are very professional. The best tow company around!!

Bob Taggett

05/29/2022 10:18:28

Steve G. was phenomenal, got my brothers car off of a snow bank with ease and helped with a jump. He scooped it out and got the car out the snow and back running in no time at all, efficient and concise. Will definitely use Eastwood towing again if necessary.

Cameron Gamble

01/24/2024 05:22:21

Worthless toll truck company...They refuse to change my flat tire...on arrival. When I asked the reason why they couldn't change my tire ..the toll man said they won't go underneath my car to remove the spare tire...the lames excuse...point is ...they are lazy & unprofessional...ooh then they called my insurance company to confirm they had completed my services.."Lairs & scammers! Call another toll truck company, don't waste your time.

Jonathan

01/17/2024 01:09:00

Don’t waste your time. Driver showed up to tow our van and refused to take it saying it was too big. They were called by our insurance company, there is no way they didn’t know what they were towing and if they didn’t that’s on them. The driver was an A$$ and left out driver stranded with no alternate options. Reporting them to the BBB and the insurance company.

Bill Sweet

12/15/2023 23:50:08

Doesn't even deserve a rating. Damaged my vehicle! Vehicle was still latched on when they tried to back up. Now half of my front skid plate is just hanging off.

Sorimis Gutierrez

05/11/2024 04:58:43

This place sux. Illegally towed my vehicle as well as mis~towed my 4x4. , ransacked through my all my personal processions in the cab and the bed of my truck.items are missing from my vehicle. Vehicle received over $3000.~ in damage due to their poor towing capabilities. Tried intimidating me when I picked up vehicle by haveing a much larger male employee tell me how wrong I just am even though I was correct and honest as well as curtious. Lied about prices and hours of their availability to assist paying customers. refused to give my vehicle on a Friday afternoon and lied about weekend service, added extra $120.~ Fri~ Mon that they withheld my vehicle longer, lied about payment methods. I was told they can care less what their online representation states of their policies and guidelines. Wouldn't trust this place to inform me of current weather conditions that I was currently in.

seth natusch

03/21/2023 06:13:07

Fantastic experience with Steve, showed up on time, great communication, and made the experience as easy as possible. Couldn't recommend more he made things as easy as possible and we were super happy with the experience. Not to mention the tow company we called the night before never even showed up after a 2 hr wait. Trust these guys over anything highest re spe

Dave Fowler

06/13/2021 06:14:40

HORRIBLE! I am big on customer service and they have none whatsoever! The guy who answered the phone was inappropriately RUDE! Had a horrible attitude. Did not let me speak clearly, kept interrupting me and ended hanging up in my face. They clearly did not want business today. I called back because that was annoying and the lady that picked up the phone was just as grumpy. Didn't even answer the phone like a business place should. It was a plain hello with an attitude! When i was trying to explain to her what happen, she automatically said and why would he hang up on you. Useless, rude, ignorant people.

Janeczka rodriguez

07/12/2021 13:54:04

Tim is awesome! This was the best experience I’ve had with a tow company EVER! I got nervous thinking that I may have to wait awhile after filing a claim with my insurance, but within 15 minutes or so, the tow truck was here. Tim was very professional and super nice and respectful. He brought my car all the way to New Britain within 30 minutes and even dropped it off all the way back in my driveway and called me when he completed the job. Awesome customer service right there! I will definitely recommend this towing company to my friends!

Jessie Paradis

05/05/2020 21:40:06

Great service! Fast very polite and informative. Paul M was great and even let me know about another issue I should have checked out. I'm glad to find someone who works with Geico roadside. Definitely will be requesting this company for any further issues. Thanks Paul! :) ~Jennifer

Jenn Wallis

06/30/2019 15:09:20

Mike was very professional. had a hard time getting my Jeep on the flat bed But managed after taking my tire off. He also explained to me what he thought the problem was

Karen Erickson

06/19/2023 14:22:31

On 10/6 had an Outstanding driver took me to get car inspected and was very professional and good company through the whole experience just wanted to say thank you

Nick Bird

11/02/2023 12:45:06

I want to give a shout out to Stephen for being professional and very helpful, he made a stressful situation much less stressing. He deserves a raise.

Judy For Justice

01/03/2024 19:53:56

I requested road side assistance thru my insurance company. They contacted Eastwood. I waited more than 2 hours before I called them to ask why the tow truck has not arrived. The lady on the phone even knew my address without me telling her. She said the truck should be here in 30 more minute...but it never came. After 3 hours of waiting I had to call a different company and pay out of pocket.

Maru Lao-Cruz

11/04/2020 00:22:29

They were sent out as part of my roadside assistance coverage because of a flat. Got a call from the driver to update me on ETA. The guy that came out was professional, courteous, and fast. Had the flat changed in less than 10 mins. Great, efficient service.

WR WR

03/26/2018 15:20:32

Basically I went there and they provided no services, they wanted to say they had no evidence of my car being decomposed(towed) there; One of my closet friends Uncle attended this business and the individuals had them waiting for 2 1/2 hours for a service with no help. The supervisor called and abstractly lied and said that was no dodge car at all in their premises. Since they only take cash, evidence has demonstrated that they’re scammers and oncr again, calls all of their customers “liars.”

THEE VICTOREE

05/14/2022 16:05:28

Leeeeegit the best customer service EVER!! From Ronan, at dispatch to the actual driver of the truck - unbelievably amazing. They both were extremely nice - which, unfortunately, is not something I get to deal with on a regular basis. They were extremely quick to get the vehicle I needed towed and amazingly communicative - no waiting, no wondering when it could be done. In the past I've had to wait hours for a tow, they were en route immediately and at the property in no time. If you need towing call them!! They literally made such a less than awesome thing to deal with no big deal!! I hugely recommend them!!

Gen Meneo

04/08/2020 18:58:11

If only they had negative stars to give!!! Seriously guys with so many bad reviews most for the same things you’d think you would rectify these issues already. Come on step up your game. All the comments of overpricing, bad customer service, being rude, seems like the same lady in the office loves to be rude and hang up on people not to mention Jim’s awful attitude and lack of compassion for people’s situations. Like things for us aren’t going bad enough already this company wants to make the whole experience 10x worse. And I totally agree with the one review, the guy said it very well..... you guys have an awful attitude and don’t treat us like customers, but more like somebody that you did a huge favor for and now like we owe you something for your help, other then paying the bill obviously. Definitely a condescending better then you type of attitude in the air. I’m a young driver, owner operator, with a young family to take care of. I’m already worried this incident may put me out of business and the last thing I needed was to end up with an awful company like this who over charges on everything and make the whole experience so much worse. These people are crooks and over charged on everything, the times they stated that they was on my job wasn’t even true. One example we left the scene after everything was finished around 930 and they dropped us off at the hotel at 10 o’clock exactly but the bill stated they was working on the scene till 1047, among other things. Point is they squeeze you for every penny they can and don’t care about the affects of their actions on others. Probably assuming insurance is paying so they charge as much as possible which still isn’t right. They towed my truck Friday night to their shop. I took a rental car home Saturday morning. Spent all day Monday and Tuesday making calls figuring everything out including how I’m gonna come up with money for all this when I’m already struggling to pay my bills at home. I thought I caught a break when the people at Eastwood informed me that the truck and trailer was separate and I can pick up the trailer anytime and only pay storage on it till day it’s picked up. I think great I can get the trailer and continue to work for a week or two to keep bringing in money to pay for this. So I take every penny I have and put it into my back up truck to get it plated inspected and roadworthy. Then I drive ten hours from Cleveland oh to Waterbury ct. to pick up my trailer with only $150 in my pocket to pay for the storage and get back to work. After I drive all the way there the owner decides he’s not gonna give me my trailer unless I pay the whole bill of $2500 and rising. I come up with a credit card that someone loaned me to pay the bill and now the owner decides he won’t take a cc, he wants it all in cash so... screwed again. So I end up being stuck in Waterbury for three days trying to figure this out. Had to borrow more money to pay for hotel and food while here which I couldn’t afford. The money it cost me to stay in town could have paid a couple of my bills back at home. After 3 days of going back and forth and calling everybody I possibly could to report these people I finally talk to a dot Sargent who talks to Eastwood and gets them to accept cc. So we finally go back to Eastwood to pay with my grandfathers cc that he loaned me, who is with me by the way. Now he gives me a hard time about paying with a cc that isn’t in my name. Anything to be more difficult as usual. Finally he agrees to let him pay. My grandfather is old and crippled and can hardly walk so he stays in the truck. I ask the owner to walk outside to get his permission and signature whatever he needs and his response of course was no I don’t care he needs to come in, there’s that lack of compassion for customers again. I was amazed they even gave him a chair to sit in when he did finally make it in. Took him almost an hour to run the cards and get a couple signatures, again just more games if there’s. The whole time we’re there it’s nothing but tough guy attitudes and condescending tones.

Michael Blankenship

10/27/2018 05:58:39

My insurance company connected me with Eastwood Towing. My car wouldn't start. I have never used the roadside assistance before and was delighted! Steve is Awesome! Great personality and knowledgeable. Keep up the great work!

Samantha H

02/17/2020 20:51:07

I've used their services long ago when I worked at the truck stop. They did good work towing. I called recently for a more local service blocking me in. They told me I should call someone else. The number provided was no longer in service. Not sure what to make of it, but will re-review next time I need help and it can sway one way or the other I suppose!

Madison Cruz

08/21/2022 03:56:35

Address:	3080 E Main St, Waterbury, CT, United States
Phone:	+1 203-754-4171
Services:	Towing service
Methods of Payment:	Credit cards Debit cards Cash only
Website:	Website
Rating:	Based on 137 Reviews
ZIP Code:	06705
Open Hours:	Open 24 hours
Popular times:	Saturdays Mondays Tuesdays Wednesdays Thursdays Fridays Saturdays Sundays 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am

Friday		Open 24 hours
Monday		Open 24 hours
Sunday		Open 24 hours
Tuesday		Open 24 hours
Saturday		Open 24 hours
Thursday		Open 24 hours
Wednesday		Open 24 hours

Eastwood Towing Inc. JunkYard in Waterbury (CT)

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