wish I could give zero stars. My family and I visited Roses Orchard expecting a pleasant fall outing, but it was ruined by the woman with the overly painted face working at the front counter. She was rude, nasty, and completely unprofessional from the moment we walked in.
I politely asked about the cider donuts, and she yelled at me like I’d committed a crime. Then she started slamming boxes around, turned her back on me mid-sentence, and rolled her eyes when I tried to ask again. The worst part? She was downright nasty to my grandson, who’s excited to pick out a treat. He was visibly upset.
This woman should not be dealing with customers. Management needs to check the cameras – her behavior was appalling and on full display. She needs to be terminated immediately.
We left without donuts and without any desire to ever return. Save your money and your sanity – go somewhere else. Roses Orchard clearly doesn’t value families or basic decency.
This place is a rip off an ice cream cone is four dollars fine whatever but to have it dipped in cherry or blue raspberry berry or whatever the flavors they have that’s an extra dollar 50 so a small ice cream cone dipped with blue raspberry came out to $5.50. Burn job then they had all of the apple cider the gallons listed at four dollars. I go up to pay for it. It’s $9.90. This place is out of control disgusting my parents have been taking me here since 1985. I started taking my kids here when they were babies. This is the last orchard I will ever go to. And the pumpkins are $.93 a pound so I took them here for the Orchard experience and now we’re going to Walmart to buy pumpkins that won’t make me have to put a second mortgage on my house.
Visited this Place a few times with my family for the obligatory annual pumpkin pictures with my baby.Now that she's three, we returned back to grab a jar of local honey and feed the goats today. Something we did not long ago this month.
The store was bare.There was no nice friendly greeting when we walked in the door either but instead, we were ignored, and I had to go up to the woman behind the counter and ask for help. No problem there however
She was beyond rude, snarky, nasty and downright argumentative, and because of her we definitely wont return.. Being a business owner right down the street from this location.I thought it would be nice to get to know.The women and the family and the employees of rose orchard offer an incentive get to know each other.Network, do promotions, but yeah, seeing is I was just treated like scum on the bottom of her shoe.We won't return.And I definitely won't recommend it to all of my clients in branford.
And that one sad little jar of honey, that was left on your counter was there the last time I was shopping there, so it was in fact old.
Im just kind of Gobsmacked here. The customer service I just experienced is not something i'm used to at this place.So forgive me, but yeah, she was really horrible.I had a kid with me too.It's like she didn't even care.Okay, rant over two stars, You're luck your goats are cute. Customer service from this woman, 0 stars.
Went there on Sunday Oct 26 at 4:30 pm . Asked the young gentleman at the counter if there was any cider donuts his response was no sold out. My wife turned around and saw a self of 6 boxes I said hum sold out . So because we drove there for them we purchased a box then asked if we could pick apples his response was sorry closed for picking ok we ended up buying a bag . Got to the car decided to eat one of the donuts couldn’t wait. Well good thing they were hard as rocks maybe that’s why they were left. I walked back in said to the kid I want to return them another person working asked me what was wrong told him they were hard. His reponce to me in a harsh remark was go home put them in the microwave and heat them. What I wanted to say to him and what I an actually said was are you kidding me . Terrible response and attitude will never go back. Went down the street to the winery and had a delightful experience there the girls were over and above with there customer service and explained to them what experience I had at the orchards and even they couldn’t believe it. Will let others know as my business is close
We went there for the first time apple picking. I brought my two young grandchildren. Let’s just say charging $100 for one big bag and one small and I mean small bag of apples is ridiculous and disgusting. The apples didn’t even last they kept getting black spots and rotting all the way through. Worst apples ever. I sent a message letting them know and they wouldn’t even respond. As a business owner myself you expect better customer service. So disappointed and will not go back.
Their Blueberry pie is unbelievable. I don't normally eat blueberry pie but found 1/4 left at work. Immediately left work to come here to get a Cherry pie. I imagine it will be as good as the other. Oh yeah, they've got fresh ice cream and judging by the line it's probably exceptional too.
We went there for the first time and nothing on the shelves had a price on it. When we asked the cashier how much an item was she said she did not know. There was no one else around to ask. So unfortunately we did not buy anything. Sales where lost because of no prices on the shelf's or items.
Went peach picking with my husband and our 2 girls. We had an amazing time & we're going back this weekend for more before the season ends! The haze maze was super fun too. I also made a peach pie for the 1st time ever and it was spectacular with the fresh peaches!
Cute little store with gifts, pastries, and produce. The only reason for the low rating is my wife had purchased radishes from there that were pre-bagged and they were not at all fresh. Unfortunately, we were on a road trip, or we would’ve gone back to return these items. Very disappointing. But overall, the experience was pleasant.
This is a great short outing with delicious ice cream, some animals for the kids to.enjoy. They have a cute little store with fresh produce and pastries.
I had an excellent time with my son's class on a field trip. The hayride was a bit bumpy. But it was a good trip overall. The ice cream was delicious and all the kids got pumpkins. I wouldn't mind going back in the summer time to pick my own fruit. An enjoyable experience!
Lovely place. Delicious ice cream, pies, and cider. Our little one always has a great time visiting the orchard and feeding the animals. Seasonal events are always a blast!
Went pumpkin pickin and it was absolutely fantastic! The employees are always so nice and I love going and looking at the the animals and getting cider. It was a beautiful day out!!
We had such a great time at Rose Orchards today! Animals, apples, and Ice cream... what's not to love! Pumpkin patch, corn maze and hayride are on our to so list for next time!
This had everything I loved. PYO fruit (it was peach season for us), small market with produce, gifts, and treats. Their chocolate chip cookies are TO DIE FOR. They were still warm when we bought them. The farm animals are a bonus for sure. We had left without getting their ice cream so we circled back- glad we did because it was incredible. I mean we live in Texas so we are deprived of amazing soft serve….and the dip was a fun surprise. The kids’ minds were blown. Lol.
Great place to go with kids. They have pinic tables. You can relax and they can feed the animals for a quarter. Very friendly farm animals. The ice cream is delcious. They have blue dip!!! Also, butterscotch.
This place is a lot of fun! Despite almost always being busy- you rarely have to wait very long for anything. They also have delicious ice cream (custard) and frozen yogurt! Also have corn maze, hay maze, little store and very adorable animals (goats, pig, chicken, etc)! Great place to spend a few hours on a fall day!
A family favorite for many years! I've been bringing my kids here since they were little and we still go to this day (even though 2 of them are college students). Rose's offers a unique custard style ice cream and a relaxing atmosphere with plenty of seating.
Unfortunately not very organized for kids field trip today. Went with about 50 other children in just our group, plus at least 4 other busloads of other kids/parents/chaperones. We arrived and went on the hay ride .. Very cute. Then picked apples, but they only allow you to go within 2 lines of trees.. 3 apples per kid, perfect for the age group. Where things quickly fell apart was Ice cream time. They simply didn't have enough staff working to manage all of the groups of kids and parents etc.... There was a small inside area to order food. We ordered 2 sandwiches but didn't get them for almost a half HR after bring asked 3x what we ordered... Ice cream made its way outside only after the leader from the school had to ask the staff and then she was told " well we have some long lines here"..... It took about 20 minutes to get the ice cream. After, other people from other parties filed in to order from the grill, only to be told afterwards "idk why she let you order"... Their busses arrived so they could leave, and all of them had to get their money refunded and were given cash back from the register. Overall the actual place is beautiful, but disorganized with larger parties of people. They just needed maybe 2 more people to work today to manage the crowds. Heard one of the employees say this was the rain date for most of the groups there today (, including us,)... But they should have allowed different dates for rain dates if they weren't able to fully staff it to run it. The place is cute and the kids loved it, just got really antsy when the ice cream took a while to show up.
What an awesome place to visit. I heard about it so we decided to visit it. Located minutes away of I95 exit 55. Family friendly and something for everyone. There's an ice cream shop, an eatery, and a convenience store. Plus multiple activities and animals outside.
Its was so fun but the picking is closed for the season probaly from corona. The Ice Cream is still amazing and the animals are still there. The corn maze is only open on weekends. The corn maze cost 5$ for 1 Person but if your 3yr old or younger its free.
Great place to spend a fall day. Great food, apple picking, goats, a corn maze, and delicious ice cream! My toddler loved visiting especially because it's not too big. Excellent place to bring the kids!
Great place to get ice cream. They have a wide range of treats. I got a vanilla ice cream with chocolate dip. Their farm is also really cute. Adorable bunnies, dogs, and a goose. Great service, great feel.
Great for the family to have a quick bite or just a incredible spot for ice cream. Then the kids can feed the animals, go through the corn maze, or pick whatever fruits are in season. They also have a shop where u can purchase all fresh fruits and great fresh products
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