Chuck & Eddie's Used Auto Parts in
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Address:190 Middletown Ave, New Haven, CT, United States
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Rating:
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Phone:
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Methods of Payment:
- Credit cards
- Debit Cards
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Services:Auto parts store
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Website:
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Zip Code:06513
Working Time and Location
What clients say about Chuck & Eddie's Used Auto Parts in New Haven (CT)
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Absolutely awful junk yard to use. If you are scrapping your car call Denver auto place or brookside, they will pay you more for your car. This junk yard is awful. Someone told me to stay away from this place and I see why. Ordering a part for a car is like talking to toddlers. Nobody has a clue what's going on there. I have no clue how this place is still in business.
Jan 27, 2026 -
Horrible customer service. Have been stood up twice for getting a vehicle picked up. I call, they answered and said driver is on the way. Nobody shows up. I'll never buy parts here ever
Jan 13, 2026 -
Great experience. They came when they said, they hooked up the vehicle, handed us a check and left. Easy peasy! Thank you!
Dec 13, 2025 -
Bought a door from them and had it shipped out to me. Being a large item, it was sent to a location not too far from me and I picked it up there. The part was exactly as described and I felt the price was more than fair. I will buy from them again no doubt. Thanks again!!!!
Nov 26, 2025 -
Customer Service Is Terrible They Are Not Reliable . They Are Bad At Communicating Nd They Will Have You Waiting Days To Pick Up Your Car HIGHLY DONT RECOMMEND
Nov 08, 2025 -
I wish I could put ZERO stars. I researched online for a quote on my vehicle. I was told $450. A few minutes later, a female called me from Chuck & Eddie wanting to schedule an appointment for a tow. I told them the following day works but I will be available at 4pm due to work and I have to travel 30 minutes to where the vehicle is located. The lady confirmed and said it was fine. The next day, I received a call at 10:33am from a tow truck driver asking if they could come “now.” I told him no, I am at work and I already informed the lady I was not available until 4pm and there is no one else available for earlier. Fast forward to 2:48pm, I called them while I was on my way home from work to confirm the appointment for 4pm and the lady said it was fine. So I showed up, and at 4:06 called the company again just to make sure the appointment was still fine and if they knew an ETA. I was told by the guy on the phone that the driver is “enroute” but I needed to give them some time and they wouldn’t give me an ETA. I told them I thought I set an appointment time for a reason so you expect me to wait here for a few hours and the guy responded with “yup.” Fast forward to around 4:45pm, I called the initial driver that called me earlier this morning and he told me the lady brought the forms to them later in the day and the car is going to be picked up the following day. I told him, that’s wrong. I scheduled an appointment with the lady yesterday and I was not told about this “new” information not to mention I was not available. The tow driver said he would call me back. He never did. So I called Chuck and Eddie office again, lady answered the phone, put me on hold and then hung up. I called back a few times again before a guy answered. This was about 4:55pm (5 minutes until closing time). I asked the guy what’s the ETA because I had an appointment for 4pm. He told me to calm down and that the appointment was only for the “possibility” of 4pm and that I was not knowledgeable on the amount of traffic at this time. He said his drivers are working late today (until 5:30pm) and if they don’t get to me then they will get to me tomorrow morning. I told him that’s not acceptable. I had an appointment scheduled for today at 4pm and I was not available the following day due to work, not to mention I already wasted my time traveling and waiting for them. The guy made more excuses and said he will check with his driver to see where they are at and call me back. It’s about a 25 minute drive from their location to my location so even with traffic it still would not have taken them that long. What a surprise. He never called me back. The least they could have done is told me at 2:48 or even called me prior to the appointment time if they were not going to make it instead of wasting peoples time. I wish I read the reviews first because it seems to be a common trend with this company. Get better, there’s plenty of other businesses around.
Oct 01, 2025 -
extremely unprofessional business, long wait times, no call backs, and extremely disrespectful staff
Aug 12, 2025 -
extremely unprofessional business. jennifer and john the manger were extremely disrespectful. jennifer said that her employees were going to “pounce on your friend” over a core charge that was given to them that they refused to give the money back for. will be filling corporate complaint as their actions were absolutely uncalled for
Aug 12, 2025 -
No one ever came to pick up my vehicle donation for Kars4Kids despite having set up appointment with the tow truck driver being expected to arrive between 8 am and 1 pm on Aug 2. Not one ever called my phone. When I called in regards to the vehicle pickup everyone hung up. Not very professional. Do better.
Aug 02, 2025 -
Great all around .been getting automotive stuff their for over 25 years.Tim at the front trailer is great all around person. Extremely polite and excellent were the part you need is in what section and row .
Jan 31, 2025 -
Awful service called dispatch 3 times to be put on hold. They never picked up those 3 times. The 4th time a spoke to a manager from parts told him about the dispatch calls. He responded and I qoute " that's not my problem". Trust me stay away from this place.
Jan 08, 2025 -
Chuck & Eddies was onpoint with the part i was looking for, would highly recommend them for what ever part you looking for and if they dont have them in one location they may have it at another, and if the part is not the right one they gladly refund your money or they will find you one.
Jan 05, 2025 -
I ordered a part and for 2 weeks they continued to tell me it will be in soon. I called again yesterday and they said they would call when it came in. I called again this morning and they told me it came in yesterday and they called me. They absolutely did not call. Especially when they said they LVM at 11am. I called after 12 that day. I have no incoming calls or messages from them. Old saying goes.... you get what you pay for. Go anywhere else unless you are desperate then you gotta do what you must. Place is gross from start to finish. - Cari
Jan 04, 2025 -
can only vouch for their customer service on the phone just now but they were very helpful and informative with me who has very little knowledge in how these places work. Much appreciated brother! (Update) went in person, again they were very kind and helpful! Will swing by for parts here again!
Dec 10, 2024 -
I am the third generation of my family to use this place and their yard just keep getting more and more organized. Every time I go there and the couple times I have had an issue with a part they swapped it out Without any issues, I would recommend these guys to anybody
Nov 13, 2024 -
When I was in need of a rear axle for my Jeep, the guys here hooked me up no problem. Very courteous on the phone. They explained the core deposit for the axle. I backed up on they carefully loaded the pallet onto my truck no problem. Returning the core axle was equally easy. I would definitely buy quality used parts here again!
Jul 26, 2024 -
Placed an order for a part, and they said it was gonna come the next day and they was going to call me when it arrived. Never receive a call saying it has arrived or delayed on the way. Same thing happened months ago when I ordered a window glass. Took me a week and I never got the glass.
May 19, 2024 -
I called Chuck and Eddies if they can buy my recently totalled 06 Scion Xb “Purple”. And we closed a deal over a phone and the car picked up on the tow yard 2hrs after the call ended. Also Shoutout to the Tow Truck Driver who came to pick it up. I cant recall your name Sir but You are so Nice and Very Professional! I appreciate doing business with you Guys! ⭐ ⭐⭐⭐⭐
Mar 31, 2024 -
My boss had them pick up her car. She was a little pissed because her partner was like "they just came and took it, didn't have me sign off on it or anything!" By my boss doesn't like to make waves, she got her car taken, she was paid so she was ok. So I decided to call them to junk my car. We set up for today (Saturday) lady on the phone says "ok between 8 and 2pm" which is great because my 2nd job starts at 5p so it was fine. 1pm rolls around, I call, hold for 7 minutes and got disconnected. No biggie, it happens, so I call back and didn't have to wait at all. I said "hey, just wanted to make sure you guys were still coming today?" She goes "oh, no we're picking up Monday." I said "I was told today...ok so what time on Monday?!" She said "8a-5p"....I said "yeah no, I was told today between 8a-2p...let's keep the appointment, I'll call if there are any changes". So yeah...wasted my Saturday sitting and waiting for a tow that was never coming. But I gave 2 stars because I've gone in person and in person, they have been incredibly kind.
Mar 23, 2024 -
After a stressful day of calling many places we went to Chuck & Eddies New Haven. And they were able to get my cousin’s bumper right away ! It was way cheaper than other auto parts places ! The staff were welcoming and professional. I’d recommend them every time someone needs car parts.
Mar 13, 2024 -
So about a month ago I bought a used bumper. This guy Mike basically had me thinking that I needed the reinforced bumper piece and sold it to me as a package. Even though I told him I was here from the rear-side. Which I was told by my guy that any mechanic would know that the reinforcement wouldn't be affected because it doesn't start on the side!!! It's dead smack in the middle now. This guy is telling me It was sold as a package EVEN THOUGH I don't need it but he won't LET me sell it back. Scam artist just trying to get people's money. Especially women go somewhere else. Not here it's not worth it!!!!
Dec 06, 2023 -
I recommend it ! Great service, fast work! Many thanks to the operator ext 109, named Jonathan for his help and patience! For the fact that he was with us from the beginning to the end of the transaction! We are very pleased with the level of your service! This company has very friendly and helpful employees! Let your business prosper) Thank you very much again!
Nov 29, 2023 -
I have been to Chuck & Eddie's so many times it's not even funny. One thing is for sure that they always have what I need even if I wasn't looking for it. They have great quality parts and hard parts to find at great prices. Their staff work with me to get me what I need if they don't have it on site. Their customer service representatives are very knowledgeable and take care of me every time. Its worth the 3 hour drive (6 hour round trip) from New York City because I know I will come back with everything I need to get my vehicles and customer's vehicles back on the road. I know they could ship it to me but its always fun to find extra accessories that they have available, it's like a treasure hunt sometimes. I recommend calling ahead so they may have your parts at hand when you arrive so you don't have to wait too long. Thanks Chuck & Eddie it's always a pleasure doing business with you!!!
Feb 01, 2023 -
I sold my vehicle to chuck n Eddie’s. They were friendly and efficient on the phone. (Lexie). Snd then they came to get my vehicle , Alberto was kindest, respectable young man. I highly recommend this local business . Thank you all for your quick service and respect. Thanks again for your help.
Nov 07, 2022 -
really bad service, I bought a transmission for my car there, the mechanic received it missing parts and very dirty, it was throwing metal, he told me. I went to return it explaining everything the mechanic told me, it was within 30 days and on top of that I had also paid a 1 year warranty for the part. It was never in my car, when the mechanic saw it he knew it was useless to repair my car, when I went to ask for a refund, they returned what I paid minus 30%, that is, they kept $150 of my money when they never even if want to use the part, and had paid warranty. Very bad customer service!!
May 12, 2022 -
These guys are great! I've used them a few timed, very helpful knowledgeable and fast. My wife's car blew the engine, I ordered from Chuck and Eddie but mistakenly ordered the wrong engine. They caught the error and fixed it. My wide has been beating the heck our of the car for 2 years now with that engine, THANKS guys!!!
Apr 04, 2022 -
Great place! Huge inventory! Awesome prices! They have been in business more than 60 years so they know their stuff! The range of vehicle year , make, &models they can accommodate for parts is incredible! Dynamic Family owned business with wonderful customer rapport. Additional service includes hassle free junk car removal. Highly recommended!!!
Jul 11, 2019
Nearest Junkyards to Chuck & Eddie's Used Auto Parts
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