“I picked up my vehicle from this company and shortly after leaving, the front undercarriage splash shield detached and fell off while driving. It was scraping loudly and ultimately tore off completely. I did not observe this issue prior to impound.
I am disappointed in the condition my vehicle was returned in. Attached is a photo of the damage. I encourage anyone retrieving their vehicle to inspect it thoroughly before leaving the lot.”
After my car was towed they took valuables from my rear seat and trunk and when questioned the only thing returned was my laptop . I did not break and enter and they returned only my backpack out of the office. Whey if all my stuff is missing you only had my backpack . They refused to look at the cameras and offer any assistance . No one broke into your yard as you said there was no one to assist . I cant wait until i see this place closed . BAD FOR BUSINESS
I don’t know what to do , they stole my title and license plate from my vehicle before it was taken by insurance after my accident and when I went to try and retrieve my belongings before that , the women in the front was extremely rude and didn’t let me get my stuff . Can I sue ? Do I file police report ?
Went in to get an emergency engine repair after breaking down on the highway. Superior replaced the engine with a new one. After about three weeks the check engine light came on. We drove back to New Haven to have it checked at as their warranty lasts 90 days. They claimed the issue wasn't engine related and then proceeded to charge us an additional $140 just for looking at it. Turns out they did an absolutely terrible job of installing the engine and don't want to guarantee anything. The warranty is a complete scam. I don't recommend their services.
Find another repair shop. Car happened to break down in New Haven, we are from out of town and used Superior for their towing services. They diagnosed the problem and we agreed to replace the engine with them. A week after receiving the car back, our check engine light came on again. We brought the car back from out of town to New Haven, since the engine replacement came with a 'generous' 90 day warranty.
Well you can consider that warranty total BS, because when we brought the car back, they refused to look at it again first without paying a $150 diagnostic fee. After they looked at it, they somehow determined that the engine problem was not related to the engine they just replaced and the warranty doesn't cover that. Then what the hell would the warranty cover anyway? You'd think at least it covered a free diagnostic, but no.
Since they then quoted us another $3k to fix what they already 'fixed' a week earlier, we decided to bring the car to our trusted mechanic.
As you would expect, our mechanic confirmed that the additional issues stemmed from the terrible job that Superior did replacing the engine.
Besides all the connection/coupling issues found from the replacement, engine oil was found in our transmission fluid.
Please for the safety of passengers in your vehicle, and the health of your wallet and sanity, find a different mechanic who is not determined to scam you for as much as they can.
Had a slow leak in my tire had an appt at TFT got there and was told I had an hour and half wait, left and someone recommended Superior. Went there and Ruben took my car in immediately, fixed my tire in 15 minutes and charged less than TFT would’ve. 100% would use again and definitely recommend!
My car was taken there and when I got it out, several items were missing from inside. Since several days had passed, no one gave me any answers about my belongings. It's terrible that there's no control over this and that you have to lose your belongings from inside your car.
Just had My Acura body work done which is a white Pearl color hard to match and what I tell you I’m a happy customer took good care of me specially, Ruben & the front secretary I highly recommend anybody work bring it to them very fast also they do it all A+
Stay away this company is know for illegal practices over charging and illegal pull out fees or retows as they call them for so called unregistered vehicles keep in mind vehicle was towed for unregistered but they towed vehicle down the street and dropped it and basically told vehicle owner find it . Lady in office is extremely rude and probably should do her homework on towing laws before attempting to argue with someone who knows more than her self . FYI wrecker plates are only good for un consensual tows not tows of consent. A complaint and video of incident is being sent to DMV
Went here for a repair and needed a new tire. They told me it’d take 3 wk to get it. Once I got the tire, I had problems and needed to refill with air regularly. When I went to get new tires elsewhere, they showed me that the tire Superior put on was already patched. They gave me a used tire and made me wait for no reason. NEVER going back here again.
Very professional atmosphere the lady in the main office is a sweetheart. She was supposed to clock out at 5 o’clock. I got there at 5:10 and she still took care of me. I really appreciate her I pray this company continue to grow and prosper !
Our car was making very loud noises while coming back from a trip and we needed to get it fixed immediately. We brought it here with no appointment and in 30 minutes we were back on the road with zero issues. Reuben was amazing and didn’t want to accept payment. The whole shop had friendly and cheerful energy. Would recommend!!!
car got towed, feel like the staff here are just a lot nicer than most towing places. Christa at the desk and the driver I talked to (didn't get his name) were both super friendly and helpful. Cash only but the ATM is right next door so that wasn't really an issue.
Had my car towed by them through triple A a month ago. They tried pressuring me into getting it towed to their shop. I told them I had another shop that I use and would like it towed there. I handed them the key and the shop called me the next day stating the windows were left down and my car was full of rain water. Very displeased with their tow service and I would not recommend them to anyone.
The worse company to deal with, their dispatch accept a trip from triple A and provide the EtA and 20 min before the “arrival” they called to notify that it’s no ETA available because they only have one driver who claim to be the dispatcher at the same time. 2 hrs later called again, I end up paying 400$ (with a premier membership) of my pocket because their careless and poor management.
BEWARE!! This company WILL overcharge you for towing/storage, as they tried to do to me. Call CT Dealers & Repairers if they do the same to you!!! They illegally overcharged me almost $150 for an unauthorized tow, lied about the charges, and tried to charge me for made up fees. A wait time fee for the PD to process paperwork? ILLEGAL, NOT REAL. They even tried to change the wording of the bill after the fact and it still wasn’t legal. They gave me my money back because I threatened to call CT Dealers & Repairers. Consumers, please be aware of State rates, they are publicly available online. Do not let these lying thieves get away with taking your money. If they try to, file a complaint with CT Dealers & Repairers. This company needs to be investigated as they are in violation of so many laws, they don’t even have the accurate towing/storage rates posted. Don’t get scammed by them, do your research.
This company is the epitome of bad service. I live in an apartment complex, and my car was unlawfully towed from my apartment complex, where I am registered to park as a tenant and pay fees!!!! They would not tell me why my car was towed. They also would not release the information of who called to have the car towed. The lady that’s sitting in the front was very disrespectful. Wouldn’t let me even get a word out. And told me it was not her problem that I needed to take it up with the management company. Then the manager Tim came out and also had the same attitude and spoke to the property manager and was told to release my car by the property manager which is allowed to release a car that’s been towed from the property, and then said HE WOULD NOT! Then we let them know that they have stolen property and that if they didn’t release the car, we would be calling the police and filing charges And they finally released my car after speaking with the property management privately. BAD SERVICE. THEY JUST WANT MONEY!!!! I will Revise and say that they property management did respond and did not tow my car and that Tim spoke with property management and then released my car with no payment because YOU were in the wrong. If you towed it for a reason I would have paid the tow. Face facts not feelings. The company was wrong .
Our car was towed there because it was in an accident. They wouldn’t allow us to look at the car until we paid them $250 and give them the title or $500. As soon as we told our insurance about the issue, we signed the RELEASE to the INSURANCE company, not superior. When the insurance company received the car, the stereo was stolen from it (this stereo had a back up camera with it) and the 2 front tires (which were only about 6 months old) were replaced with someone else’s tires. I’m pretty sure they didn’t think we would look at the assessment from the insurance company. However, the picture of what the insurance company sent us, spoke volumes. This is a horrible company that claimed that the stereo wasn’t stolen from the car…when it was at their facility for 3 days and then the insurance company picked it up. What a bunch of frauds! BEWARE!! A picture of the stereo in the car the day after the accident. A picture of what the insurance company received.
Used this towing place in June 2023 because of Triple A, and the shop convinced us to let them take a look at my car which needed new hubs. The head mechanic was interested in purchasing my Jeep so he convinced us to leave the car there over the weekend so his wife could take a look at it. On Tuesday, he said they were not interested and the car was towed back to my house by Superior. Upon arrival, I noticed a huge dent in the back driver side door. I immediately took a picture of it and spoke to Ruben, the lead mechanic at Superior about this dent, since there was NO dent when my car arrived there. He asked me to send a picture of it which I did and communicated a few texts to me then went GHOST. I’ve followed up a few times and he brushes me off. I’m beyond angry as my car did not have any damage to the outside of it before going to Superior so it is very clear that it occurred over the weekend while there. This business is extremely unprofessional, and now I’m left to have to deal with the body damage on my car. Completely unacceptable.
got my whole engine replaced here. service was great! Ruben & Jessica are very nice people with great personalities & people skills. I was a bit paranoid about every little noise & brought it back Ruben looked at it, drove it told me what was wrong (brake) gave me a great price. My car drives like brand new! Great prices! I will mbe bringing it back for all my problems. Thanks again!
These guys (shout out to Josh) towed me after my accident in New Haven during the snowstorm a month back. Agreed to let them do the repairs (pretty substantial) and they did an AMAZING job! Jeep looks better than new and were super helpful dealing with insurance. 12/10 recommend and would use again!
I called Superior in a real pinch and they were incredible! Both Antonio who set up the tow and the tow driver were awesome. They got there earlier than expected and did a great job. The price was completely reasonable. Very appreciative of them and will absolutely call if I am in need of another tow.
I had to call to get a vehicle towed and I used my AAA membership. They sent Superior Auto Repair & Towing, they sent out a gentleman by the name of Gilberto. When I say he was EXCEPTIONAL! He was there within fifteen minutes (which anyone who knows if you use AAA that is unbelievable!) Gilberto was friendly, fast and made me and my friend(who was also a female) feel very comfortable.
If I ever need service on any of my vehicles or know anyone who does I will only be recommending Superior Auto Repair and Towing. And I would highly recommend Gilberto by name!
If you want fast, friendly and reliable service call Superior Auto Repair and request Gilberto by name!
The guy on the phone was very friendly and understanding and said he would send his best guy to us. He definitely did because he came within a reasonable amount of time, was also very friendly and accommodating, and parked our dead mini van PERFECTLY between 2 other vans in a small parking lot! I saved their number for future reference and would definitely recommend them to others!
Absolutely amazing. My truck was towed to Superior after breaking down. As skeptical as I was bringing it to a place I was not familiar with, that quickly changed. The service and professionalism from the initial contact for the towing to repairs was amazing. They were very honest and upfront with everything and informed me with what was being done. I would highly recommend Superior Auto for repairs and service.
Mar 02, 2020
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