Absolutely the best automotive repair technicians I've ever experienced. Also, provided free auto repair for a Veteran donated automobile. Fair, honest and impeccable!
John and John (Thus the J&J in the name) maintained my old 2002 E320 for more than 6 years. They always did a fantastic job and I never, not once, had to bring the car back because it wasn't done right the first time. What I really liked about the "Johns" was that they knew I just wanted to keep the car going (milk it along as my father used to say), not make it the best old car on the Shoreline. With that in mind, they only recommended work that would keep me moving in the right direction without endangering myself and others. Sadly, I junked the car this past year (John bought it from me) and am now driving a 2016 E350. You can bet your life I'll be bringing this "new" car to J&J for years to come.
I have been privileged to be surrounded by caring legal, ethical, religious, and scholarly thinkers all my life. I believe in the importance of heartfelt sharing in community life and the importance of honesty, so I am appalled by the manipulation of an opportunity to undermine a business as a technique for competition. It is low and deserves our shunning. And it is obvious in several under-identified writers found above. J&J is a five star business in every sense: excellent mechanics, modest pricing, knowledgeable, helpful, kind, reliable and friendly. If another poor report follows this one, please ignore it.
Sincerely,
Carol V C Schaller
For what it's worth, my experience with this business has been quite the opposite of the 1 star review posted a couple of years ago. They have actively advised against repairs that I requested saying the service was not needed or cost effective. My request could have easily been accommodated if they wished to jack up my bill. They also provided less costly repair options to consider on several occasions. They provided service on my BMW X3 and my husband's Audi A8.
Without question, the worst few months of auto repair experience of my life. These petty crooks will stop at nothing to jack the price of the most minor repairs, withhold crucial information, and treat customers with arms length contempt and condescension. For a few months I brought them my diesel Mercedes for both basic maintenance and more complex repairs; in each case, I left the place twisted in a knot. On at least on occasion, they obviously and and shamelessly inflated the magnitude of the problem, and when I expressed some minor curiosity, massively inflated the cost of repairs. I left at that point.
What a terrible experience. How a place like this stays long in business, I'll never be able to figure out.
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