Keith was great to work with. Seems like an upfront and honest guy which is seldom the case in the auto body industry. Car was in good shape and at first glance appears to be repaired well.
In all of my years getting cars repaired, many shops, this is by far the best one yet. I won't try any other, bring your car here for repair, you'll be glad you did.
I had an excellent experience from start to finish. The entire process was smooth, professional, and stress-free. A special thank you to Keith, who went above and beyond with his communication, honesty, and attention to detail. He kept me informed every step of the way and made sure everything was handled properly.
The quality of the work was outstanding—my car looks great and was returned on time as promised. It’s clear they take pride in their work and truly care about their customers. I highly recommend this shop to anyone in need of auto body repairs. Ask for Keith—you won’t be disappointed.
⭐️⭐️⭐️⭐️⭐️ Madison Auto Body – Outstanding Experience!
Keith Durkin, and his team at Madison Auto Body took incredible care of me from start to finish.
The quality of their work is outstanding—my car looks brand new again—and the customer service was just as impressive. Keith is straightforward, professional, and clearly takes pride in what he does. I can’t say enough good things about the experience.
If you need any work done in Madison, this is the guy. Highly recommend!
Excellent auto body shop! Keith made the process seamless from start to finish! He worked with the other insurance company and was ready to start the repairs within a day! Not only did the car look brand new, it was cleaned, inside and out! Highly recommend!
Thanks to the new ownership at Madison Auto Body, this review flipped from one to 5 stars. I was unaware when I left my vehicle there in May 2025 for a non complicated insurance repair that the previous owner, who did good work but lacked customer service skills, had one foot out the door. After 3+ months of being given the runaround, and actually being told "I'm taking advantage of your good nature", I met the new owner and within a week, he cracked the whip, put a priority on my vehicle, and treated me like a values customer. My vehicle looks fantastic, and my confidence in Madison Auto Body under new leadership has skyrocketed. Give them your business and you will not be disappointed. Bad things happen, how they are handled is the mark of a pro. The new owner is a professional schooled in customer service and quality work. Welcome new ownership!
Ralph
Madison
I can’t say enough good things about my experience here! After I rear-ended someone and damaged the front of my car, I was stressed but Keith, the new owner, turned the entire situation around. From start to finish, he made the process completely hassle-free. He kept me updated every step of the way, always making sure I knew exactly what was happening with my car. What really impressed me was how he went above and beyond by even handling my rental car issues when unexpected delays came up. His professionalism, communication, and genuine care made a tough situation so much easier. I highly recommend Keith and his team here!!!!
Insurance claim. Did not complete parts of the job. Rude, unprofessional and disorganized. Horrible experience. An attitude like his, it would be beyond compression why anyone would return a second time.
Had my car repaired at madison auto body after an accident. George the owner did a great job! I was very pleased with the results. He does impeccable work! I would highly recommend him to anyone who needs repairs done to their car.
OUTSTANDING. Meticulous, perfect repairs to my car. George provided professional and speedy service, with excellent communication along the entire process. He has great attention to detail and noticed things I and the dealer had missed — and he fixed them free of charge! He worked seamlessly with my insurance and car rental company to spare me the pain. Everything about Madison Auto Body was top notch. 100% highly recommended!
My car damage was repaired beautifully and when I picked up my car it had been cleaned inside and out so well that it looked brand new and it’s 6 years old! Very pleased and impressed with MADISON AUTO BODY!
George and his guys are the absolute best. We blew a tire on I-95 and AAA wrongfully towed our car there. He plugged it from the kindness of his heart and called a colleague at a near by tire shop to help us. As a very inexperienced driver it was like dealing with family. This is exactly the type of small business we need more of in this world.
Absolutely spectacular customer service and job performed by George and his staff. Timely, prompt emergency service performed on my ‘99 Camry. Super grateful, thanks a million!
Great friendly place with the best customer service that I have seen in a long time. I would highly recommend this place for something as minor as a side mirror replacement! George is an ACE!
Son backed into a car at the school parking lot. Very minimal damage. I spoke to George, who was as nice as can be. Within a few hours he had the parts on order gave me a VERY fair price for the work. I couldn't have been more satisfied with not only the quality of his work, but also with George's customer service. George, you just got a customer for life!
I was sideswiped in a parking lot and needed an estimate. George looked at it, declared it could be buffed out at no charge, and told me when to bring it in. The work was of excellent quality and performed while I waited. To have done the work for free was a kindness I will not forget.
I highly recommend Madison Auto Body. George went above & beyond for me. After doing a repair for me he arranged to have work done by another body shop that was not done correctly by calling my insurance company to get the work repaired. He helped me in a way that was outstanding. Great experience !
The owner and I had spoke on the phone regarding an unfortunate Christmas Eve incident between my car and a deer. I had told him that my father would be bring the car in and what time would work for him. We set up the appointment and he was very nice, saying how glad he was that I was ok and asking me about Christmas, etc. Come the day of the appointment, my father brings the car in to be greeted with an awful attitude, saying I was supposed to bring my car in the day before and that he wouldn't look at it because my car is dirty ( which he proceeded to lecture my father on washing MY car) Please keep in mind this is right after I returned from a snow storm in NH to below zero temperatures! He never bothered to call me as he said he would, and did not even look at my car because it was dirty. I have used him before but after this incident it will be the last time without a doubt!
This is an autobody shop that did great work and did it on a timely basis. They took care of
My vehicle after I hit a deer one night which was dramatic enough. I didn't have to stress about getting it repaired plus the enterprise rental is right next door.
George did a fantastic job on my car. I came to him after hitting a guard rail and now my car looks like it is brand new. The repair only took a couple days and they did a beautiful job detailing it.
Worst customer service I've ever received in my life. Dropped off my car for repair on a Monday, George was very affable, very nice. He said it would be done by the end of the week and that he'd call. Thursday comes and I called him, now the car would be ready Monday next week. Huge inconvenience as I was told end of week. I call again on Monday, it will be done Tuesday. My mom spoke with him separately, she was told Tuesday or Wednesday. Finally I called him on Wednesday morning and George, clearly annoyed and clearly I am a nag and somehow an idiot, tells me 4:30 today. I never once received a phone call from him, I was the one who had to keep calling to see when it would be ready. I go in to pick it up, he doesn't even say hello, in fact the first thing he says to me is, "can you have your son stop moving my magazines please?" At this point I'm a little in shock at how rude and unprofessional and just weird this whole experience is. I comment that I feel like there is a lot of hostility coming from him and that I am receiving some horribly bad customer service. George begins to debase my feedback and belittle me when I requested that we just do whatever needed so that I could get out of there as quickly as possible. Very strange experience... the George that I dropped the car off with was a completely different person when I picked the car up- night and day. This guy George has some serious issues. If you do go here for car repair, just don't go near the magazines on the table unless you want an extra demoralizing experience.
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