What clients say about Atwood's Auto Appearance in Deep River Township (CT)
I took my car for an estimate after an accident. I told them that the other driver was at fault and wanted to pay out of pocket. They looked at my car and emailed an estimate. The other driver thought it was “price-gouging” and asked me to get another estimate. The second estimate was 40% lower. The other driver then decided it needed to go through insurance after all. I made a reservation at Atwood’s because they are closer to my home.
I called a couple days before I was to drop off the car. I called about something else and happened to convey that the insurance company would be paying now. I confirmed that they would accept the insurance company’s payment as payment in full. They told me that I would have to pay the difference!!
There was nothing said about this. They did not review the estimate with me, they just emailed. I have reviewed the estimate and it does not address this topic at all. When were they going to tell me this? Were they going to hold my car hostage? I cancelled. Clearly, I dodged a bullet!
Just picked up my '24 Bronco from the their shop, and I'm so extremely pleased with the body work and paint match. And, I received my car back certainly much cleaner then what I gave them, felt like I was driving it off the showroom floor. Highly Recommend!
I had to have my truck repaired after an accident. Sam, the office manager walked me through the insurance process and set up the repair’s. They not only repaired my truck in a timely manner, they detailed the interior. Best experience ever.
Picked up my Rogue yesterday after repairing a rear end fender bender. I picked the car up late in the day and didn't appreciate the job they did. They completed the work in four days and returned the car to me that was from front to back, inside and outside, strikingly clean and shiny like on a showroom floor. Atwood Auto Appearance has been our go to place for body work. Quality workmanship and great staff.
Terrible experience. Be careful. I took my car to Atwood for a non fault insurance repair. The adjusted and Atwood could not agree on a labor rate. Atwoods was at 95 dollars and the insurance was at 65. So I received a call stating I would need to pay $841 to get my car fixed. Insurance offered to tow the car to one of there partner for repairs. I then had to work with the new auto body place to take the parts Atwood had ordered because they claimed they were no refundable which I later learned was a lie. If the new auto body shop did not take them i would have to pay for them. After hours of calls I found an approved auto body shop that theninsurance company would tow to and use the part at no charge to me and mybinsurance company paid Atwoods to all work done, parts except for the extra 30 an hour which i needed to pay for the work already done. I thought it was over till i got a call that Atwoods refused to release my car unless I payed them for their time ordering parts and talking to the insurance company. They now wanted $370. So basically before you take your car here for insurance repair ask your insurance company how much you they are providing per hour. Atwoods is $95. They know this is the situation with most insurance companies and make you sign that they will make you pay. They do not disclose upfront that this is happening to customers everyday and they know they are more expensive and insurance will not pay.
They tried to get me to turn in the insurance company and gave me the Attorney General information to report the insurance company. At this point I was lied to by bot Atwoods and the insurance company. Beware.
I can’t express how wonderful this body shop is. As a result of a not-at-fault accident, I had to use a different shop (not by choice) and they did terrible work. I went to Atwood’s Auto Appearance to get their opinion and their estimator showed me even more issues with the other shop’s work that I didn’t notice. She showed me the paint job in different lighting and how poor it was, the bumper was not aligned with the body and they didn’t use clips to secure like they should have. Atwood’s worked with the insurance company to get my car totally fixed up - the right way and the way it should have been done all along. They were honest and forthcoming with all details and timelines. As a woman, I sometimes get intimidated by auto shops but the ladies in the front made me feel comfortable and confident in their work. A nice surprise was the incredible detailing they did to my car. The previous body shop sent my car home dirtier then when I dropped it off. Atwood’s cleaned it to perfection. It looked and smelled brand new. When my husband went to change my air filter, he was so impressed that they also cleaned under the hood! Atwood’s is the real deal. They are a local little body shop that treats you like you are their only customer. I highly recommend them for all of your auto body needs and they are the only place I will ever use.
I had a fantastic experience with Atwood’s. George was more than helpful, his prices were fair, better than fair, and the job was done very well, and within the estimated time frame. I cannot recommend this place enough, and I will be sure to tell other people to use Atwood’s. As well, when I got my car back, it was cleaner than the day that it was brand new, and I’m still overwhelmed at how shiny that inside of that car is. They are amazing!
Atwood's was terrible with how they treat potential customers and have you waste your time. I called on 12/22 to see when I could come in to get an estimate on the damage of my car. They said to come in anytime on 12/28. I went to get the estimate on 12/28 and was told they couldn't do it that day anymore (after I drove a half hour to get there). They told me to come in anytime 1/4 and they will do the estimate then. I called the morning of 1/4 to confirm I could still come in around 1pm for the estimate (to make sure what happened to me last week didn't happen again) and they said yes that works. My father-in-law went in for the estimate since I could not get off from work and again they said they couldn't do it, try coming back in 2 hours. Waste of our time! Very rude, unprofessional, and inconsiderate. I cannot speak on their work, but there professionalism was terrible. Don't waste your time with them because they like to waste yours.
Our car was damaged in Hurricane Ian by a portion of a roof that ripped off a neighboring condo. It beat up the car from front to rear. The owner, George Atwood worked with our insurance company to setup and file the claim. Then he repaired everything. When we picked up the car it looked like it was a brand new car just off the showroom floor. He even adjusted two fender panels that were never properly installed at the factory.
This is a family run business and their service and work is suburb. I'm giving them five stars , but if I could, I'd give them ten stars.
It so rare these days to find someone who provide outstanding service a superb workmanship.
I visited there to get an estimate done on my car that was in an accident. George, the owner, was very kind and answered all my questions. Very nice place.
Car was taken for an insurance claim. They said they agreed to negotiated price with insurance company. Went to go pick up car with a check for my deductible. Atwood would not release the car. Said I owed more because they used manufacturer parts and my insurance wouldn't cover. My insurance says they do and that Atwood already got a check for the agreed upon cost. Took two weeks of fighting to get my car and all they did was BS us about everything. If you want honest work go somewhere else.
Brought a motorcycle tank cover to paint , after multi calls with no call back I went to the shop and asked for my tank cover back ….. after two months it made it no where but the owners front office ….. stay away unless you have to big projects because little things mean nothing to them …. Aka greddy for money but won’t help the small guys !!!
My vehicle was damaged in an unfortunate accident and I was referred to Atwoods by a friend. Upon arrival I was greeted by a man named Billy. He was very knowledgeable and assured me that my new truck would look new again. He got all the important information and explained the process. I was pleasantly surprised to hear that they could start the repairs sooner than I thought. I have heard a lot of great reviews about the place and I'm sure that they will do a great job.
Haven't had work done yet but Sam who greeted me, she was very knowledgeable and helpful. Answering all question gave us a great estimate will be back to get work done on the car she looked at thanks Sam!!!
Wonderful and courteous service.....plus the car got washed and vaccumed out...repaired reasonably...painted and ready early so we could save a day $ on the rental car. All in all a very positive experience. Was
After my parents and I were in a car crash during a snow storm, Atwoods came to our rescue to tow the car to their yard. They were technically closed but helped us with getting a rental car, a hotel, and stay warm. The owner drove in awful conditions to help drive us to the rental place and even contact a hotel for us. The kind people who work for Atwoods are superb and went above and beyond to help my family.
Website
