What clients say about USA Waste & Recycling in Winsted (CT)
CONSTANT QUALITY WITHOUT COMPROMISE CUSTOMER SERVICE!! GREAT SECURE FACILITY'S IN AND OUT BEST PRICES ON THE PLANET!! LONG TERM CUSTOMER " THERE IS ONLY ONE PLACE FOR ALL YOUR DISPOSAL NEEDS !! USA HAULING AND RECYCLING ALWAYS !!
Forgot to put my garbage out today. Wife just called and said our driver walked down our driveway and grabbed my can and brought it up to the road! Not sure who my driver is, but that is above and beyond! Thank you
Don’t use this company. Raised my rate 3 times in a year and a half and then said overhead costs increased so they had to pass it on to the customers! Sometime after that Rocco Carting came to my town and offered 3 months free to switch. I did and it was the best thing I ever did! So I called USA to let them know and then they offered me 3 months free if I went back! I then asked what happened to your overhead costs? Plus if I forget to bring my containers to the end of my driveway on trash day, the pickup guys for Rocco will actually go get it! They’re awesome’. The lazy workers at USA would never dream of doing that! Don’t use them period as I know they are trying to monopolize that industry too by buying out competitors!
I sent an email at 8:30 pm on a Sunday night regarding my account and hoped to get a response back the next day. I was shocked when I received a response to my question within ten minutes!! That is quality customer service at it’s best!
Horrible place to do business with everyone's entitled I honestly couldn't say enough bad things about them from destruction of property to no accountability
Purposely refusing to take my trash, since I moved here , they are racist and It’s sad I have emails and pictures but justice will be served I’m
Not going to take
This mistreatment anymore
Monday was my scheduled day for garbage and recycling pickup. When I realized I forgot to put the bins out Sunday night, I called USA to see if the truck was still in the area and if they could possibly pick up the garbage. The lady I spoke with said there would be a $25 fee because they would have to send a different truck out. I declined paying the fee. I then went on their website and sent a message regarding what happened. Shortly thereafter I received a call from them and a nice e-mail from the Customer Service Manager confirming they would pick the garbage up on Tuesday at no charge. Needless to say I was extremely grateful, especially because this was my fault. I’ve had USA for a long time and their service has always been top notch. Thank you again for going out of your way to do this for me at no charge. Reminder to self: put garbage out on Sunday night👍
Always a pleasure speaking to their customer service!
Refreshing change; a real person actually answers phone and helps! Most companies do not! Service is excellent. Will never change refuse company here in CT!
Shady characters that lock you into long term contracts with favorable rates only to continuously raise those rates. If you think your getting a good deal from these guys, just wait a year.
Our costs are up 100% over 2 years with these clowns.
Take your business elsewhere!
New to the area and did my homework to find a good company. Been here almost 4 months and they are great. My kids love watching them pick up, the operator always waves and give them a friendly honk (sorry neighbors!! LOL)
USA Hauling & Recycling has just been just the best to work with. Anytime I have
had to call for a special pick-up, Robert has been most gracious in saying that they would come by and pick the items up.
What an awful company. After dealing with incredibly lazy operators for years (if the can is two inches too far away, they skip it for the week), we had an even more infuriating experience with the office man. We had a small amount of sheet rock inside the trash can and these people stopped our trash service for three weeks with no explanation. We had to call to find out why they wouldn't pick up our trash and the brilliant mind at the office kept telling us that "our remodel" required us to rent a dumpster. We told them we weren't doing a remodel and that the sheetrock was just a bit that was left over from a simple home improvement project. Again, he starts going on about how "remodels" need a dumpster for disposing of the construction waste. What a joke! I need to rent a dumpster to get rid of 5 pounds of sheetrock? After the fifth time hearing about "our remodel", I gave up on trying to reason with this doofus and I told the man that the sheetrock would be gone on trash day and to please pick up our trash. He said that he would "take us off the list" and that the trash would be gone on trash day. Today was trash day. Surprise surprise, trash is still here. Two cans full to the brim, leaving for our honeymoon on Sunday, and our poor house sitter has to deal with an incompetent neanderthal who can't relay simple instructions or doesn't understand English. It probably doesn't matter because I'm sure they have an exclusive monopoly in the area, but these people are TERRIBLE!!!
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