Sale was not transparent regarding extent of damage. Seemingly intentionally obscured damage in photos. Also claimed that vehicle ran and drove, was far from the case. Took advantage of my not having known any better at the time!

Pierre Lamont-Dobbin

07/11/2024 03:04:51

My car was damaged by the carrier and nobody is taking responsibility, also to add to that, the car was advertised as run and drive and nobody verified that it ran and drove before it left. It showed up with no oil or antifreeze, and definitely does not run. Beware of the yard manager Stephen Cornwell, he is absolutely no help at all with anything.

Graham Stadtlander

04/08/2021 11:07:56

Every time coming at this place takes forever to get loaded, a They always loaded friends first, or give some tip. We scheduled appointments because we can’t sit here for hours.

Alex Neves

02/06/2024 15:31:39

Week over week this is happening. Had appointment on their Transporter app for 1 PM. My truck was there at 1:41 PM and is still sitting there waiting -now 2:38 PM Copart trucks will wait at my shop too. I will treat you as well as you treat me Copart! Wait for it… 11/28/23 So this year they took off from Thursday and returned on Monday for thanksgiving. Cars that were “bids to be approved” were approved while THEY WERE CLOSED OR WE WOULD HAVE BEEN THERE TO GET THE VEHICLES -so in their “customer-centered” minds they charged us storage. What comes around goes around.

Rose Karotkin

11/28/2023 22:11:25

One of the worst establishments I have ever worked with in terms of efficiency and ability to help.

Mark Salib

04/15/2024 20:03:19

Horrible experience, do not go here. All the reviews about them being rude, unresponsive, and greedy for money are correct. I had about a dozen cars I wanted to see to compare on a future project but found the rules on seeing them in the lot confusing so I called ahead and spoke to a guy who said I could see as many as I wanted as long as I paid the guest fee and went with the attendant 5 cars at a time. I wasnt expecting to go with someone watching us as many videos I've seen online show people looking at the cars on their own, but i figured maybe this place has different rules or something so i figured it was fine. I live an hour away so I drove a ways to get there, and when I checked in with the woman at the front desk she said exactly what the guy on the phone told me. After seeing only 3 cars I was told by the attendant that 2 of them were at a completely different lot I had to drive to and when I tried to look at other cars in the lot I was already at I was told by a very rude woman that I'm only allowed to see 5 cars a DAY. I spent $60 for me and my girlfriend to see 3 cars as after that I didn't even want to bother trying to mess around at the other lot as I didn't trust it would be any better. Not at all worth it and completely derailed my plans for the day. I drove an hour there to spend $60 and 30 minutes looking at cars only to be told the man on the phone and the first receptionist I spoke to were apparently both wrong. Not worth your time, find another place to get cars as this is not it.

Colin Iken

06/28/2023 02:20:12

I didn’t think it mattered where my van went but I wish I’d read the reviews here first. They were supposed to take my plates off and put them back in the van before they sent it off to get repaired. Instead they held on to them, told no one, and when my van was complete only then was I told they destroyed my plates 4 months ago. Unreal. I didn’t scream at the poor woman behind the counter but she looks like she’s used to getting screamed at. Like she was ready for it because it happens all the time. Now I can’t get an appointment at the DMV for a month and a half. Thanks a lot.

casey potthoff

06/01/2023 20:21:44

These guys tore the top on my jeep then refuse to take responsibility for it the last picture shows it’s not ripped when it left my house they bring it back to me torn worse place the employees are a joke

Ben Fitzpatrick

10/05/2021 14:22:22

Karen at Copart helped me deal with a situation. She was pleasant to work with and ironed everything out for me!

Jeff M

01/10/2024 14:05:41

Absolutely horrible experience. Third party set me up with copper to come pick up a vehicle. Was told it would be today and the driver would call an hour before pickup time. It’s ten of and I’ve been waiting with two phones going (one for their customer service line and one for their dispatch) in hopes that someone may pick up. Don’t bother calling because no one will answer your call. And to be honest, it’ll be less aggravation to just find another company. Very unprofessional and sketchy that someone can’t ever answer a phone no matter what line you call.

John Santamaria

12/29/2022 21:53:47

The very worst experience ever state farm arranged for them to pick up my car which was hit a ND parked on the street 5 days later they still hadn't come for it state farm spoke to them and they said definitely the next day .icalled the next day they said they couldn't do.it for 2 more days the police told me I would get a ticket and be towed they didn't care just said they were short of help because of the holiday NO ONE SHOULD EVER USE THESE PEOPLE EVER

Susan Bettigole

11/22/2023 17:18:22

I was going there,but not anymore after reading the reviews.

Ahmad Rabah

02/25/2024 13:39:13

Very nice and friendly and had me loaded up very fast.

Dwight Tittle

10/11/2021 00:42:26

This place was extremely far from my home hard to believe there isn't one in Fairfield county. But other that they were ok and as long as you have all the right documents and info you shouldn't worry about much. The staff was helpful. My vehicle was stripped clean of my personal items and they helped me figure out through their excellent record keeping when and where it happened.

Keith Brereton

07/14/2021 01:33:36

Despite the disruption of Covid-19 protocols, the service provided was fast, yet THOROUGH and PROFESSIONAL--indeed a true welcome. The young lady that assisted me, didn't hesitate to answer all of my questions, and quickly no less. She even went the extra steps to ensure everything I required was covered and CONFIRMED. THANK YOU!!! (I wish could recall her name, she was excellent thru the flawless execution of her duties/services.) I want to commend the other visitors/motorists who were there since we all diligently followed the instructions affixed at the entrance. Thank you all for your courtesy to others just as to yourselves.

Peter Ozzi

07/15/2020 21:32:25

Terrible Customer service, they have damaged my vehicle on their yard and refused to take responsibility for it. I strongly do not Recommend to buy a vehicle from this branch.

car auction

05/22/2023 16:33:50

There services sucks! My car was supposed to be picked up a week ago and they told me it would be picked up this week. Now their telling me it’s going to be another week. Also their phone services sucks. They had me on hold for 3 hours. If it was a rating below 1 Star I️ would give them that rating. Sincerely, Pissed off customer !

Shakim Shabazz

01/11/2018 22:08:59

Was a horrible experience,lady on phone said 24 hours for pickup of my old car,took 5 days,5 days of paid storage my pocket,then the driver shows up making check payable not to me my car,but to the tow yard!! No car no title, no check,driver takes off with all my oropy,in the end drinker came to my house with real check, don't go there,

Lori Drenyoczky

01/18/2022 11:39:13

The ladies were extremely helpful, smart and attractive. The gentleman that escorted me to the vehicle was polite and knowledgeable. I had a pleasant experience and would not hesitate to go back.

Mike Martinez

01/23/2019 18:48:53

Went there today to look at a few cars. The staff in the office is great, the yard guys at the main lot are Awesome. The KLLER of all is DAVID apparently the yard manager at the sub-lot. Total a-hole with the nastiest attitude ever. I doubt I'll be doing business with these guys again after this bs.

peter ceglarz

10/03/2017 14:25:05

These people are so unbelievably greedy. They try to squeeze every possible penny out of you. They charge you storage for Saturday and Sunday even though they are closed. I had someone lined up to pick up the vehicle on Saturday but they could not because Copart was closed, but they still charge you storage. In their eyes you are just a dollar sign.

Daniel Clark

02/01/2021 16:33:24

They showed up to buy my car with no heads up call, in a flatbed truck with a vehicle already on the flatbed, guy was extremely rude and demanded I hand over the title of my vehicle without even stepping out of his tow truck. I'm now worried my vehicle is going to be stolen, that's how sketchy of an experience it was.....This place is a scam!

Jason Martin

03/12/2021 15:20:27

Office personnel were very friendly and helpful. But the yard manager was a total SOB!!!!!! I have been to many Coparts around the country picking up vehicles but I will NEVER go back to this location. I do not talk bad about anyone but this one bastard has turned me away from Copart for a while and I let everyone I come into contact with in the auto business know about it.

Michael Lankford

07/11/2018 13:25:22

Добрый день!Выиграли на вашем аукционе автомобиль для себя через фирму в Ровно у нас в Украине! Машину полностью оплатил,и отправку автомобиля и все расходы по ее отправке!Машина должна была прийти в город Одесса в Украине,но в связи с обстановкой в нашей стране связанной с войной машину в контейнере перенаправили в Литву в город Клайпеда и все,машина потерялася!Фирма через которую ее заказывала разводит руками и говорит что они не знают где машина и говорят о том что мы не можем вам помочь!!!!!((Говорчт обращайтесь в фирму отправителя автомобиля (Балтик Авто Шипинг) или обращайтесь прям на Копард с притензиями!!!! Вот и возникает вопрос кто в этой ситуации обманул клиентов которые заказывают и покупают себе автомобили???Копард или кто????? Кто может подсказать что делать и как решить эту проблему????

Кирилл Бойченко

07/18/2022 18:15:05

Very kind and helpful staff. Helped me process my tittle after my insurance lost it for some time. They took it in their own hands to track it down and kept me updated with the process..

Andrzej Golaszewski

08/15/2017 20:00:38

I brought 2007 Toyota Tacoma on May 2019. After I got the truck from my transportor. It was 5 speed which it wasn’t describe at the listing. There were rust all over the truck which want describe at the pictures or the listing. After being 6 weeks title late they hit with 20 delivery fee plus they have a big mouth about it. Brought for 6,500 plus 600 tow fee plus 1500 engine repair. 900 brakes, AC, wheels. It’s still more work need to be done before road safety.

larry Laki

07/08/2019 23:28:21

I wouldn't give them 1 star but I had to to post this. Do not sell a car through copart still waiting for my money . They said check is in the mail . .... How many times have we all hered that before . Don't buy cars here ether they Make the vehicles sound like they are in better shape then they really are . Still waiting ....... 4/6/2016

luke O'Connell

04/06/2016 16:26:54

I used to have a lot of respect for Steve, he was someone who worked hard and took care of the buyers. After he moved up in position here at the office, things have significantly changed. When issues were created by other copart staff, Steve didn’t resolve them like he promised. He went back on his word.

Dan Oaks

10/11/2021 14:15:40

It was my first visit to the place with a friend to pick up a car. I was very surprised to see that the state allows them to put 7000 volts electric fence to secure the place. I am not sure if this even ok by state code.

Moe MB

07/25/2019 15:24:26

There Customer service sucks. There not people friendly. Even the supervisor is b.s. My experience with this location is horrible. I wouldnt give this place no stars but i had to. WHO EVER IS IN CHARGE THERE NEED TO RETRAIN EVERYONE THERE.

A Smith

04/25/2016 12:51:43

Address:	138 Christian Ln #1, New Britain, CT, United States
Phone:	+1 860-666-1183
Services:	Auto auction
Methods of Payment:	Credit cards Debit cards Cash only
Website:	Website
Rating:	Based on 184 Reviews
ZIP Code:	06051
Open Hours:	8:00 AM - 5:00 PM
Popular times:	Saturdays Mondays Tuesdays Wednesdays Thursdays Fridays Saturdays Sundays 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am

Friday		8:00 AM - 5:00 PM
Monday		8:00 AM - 5:00 PM
Sunday		Closed
Tuesday		8:00 AM - 5:00 PM
Saturday		Closed
Thursday		8:00 AM - 5:00 PM
Wednesday		8:00 AM - 5:00 PM

Copart - Hartford JunkYard in Hartford (CT)

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