Midas in
Farmington Township (CT)

Cathy was very professional, informative and very helpful. She took the time to explain everything to us and made great suggestions about how to make our car safe and long lasting.

Cathy and team were immediately on top of exactly what my truck needed. Fast, friendly, straightforward, and expert in understanding complex issues. So glad I found this Midas location. They are my new-found go to for looking after my vehicles.

Information was communicated well about the issues with my car. Was given rides to and from the location while the car was being worked on.

Cathy and crew was very informative regarding my batteries in my vehicle. As my vehicle was experiencing hesitation starting. They did everything they could to figure it out. Invited me back if the issue continued.

as soon as i walked into the estabishment, it was a very warm and welcoming space with the holiday themed decorations, the lady behind the desk cathy was very helpful in my experinece. would recommend her to anyone

I went into Midas. I spoke to a young lady named Cathy. She smiled and greeted me as soon as I walked in Lobby was clean smelled like apple pie in the lobby She addressed my concerns with my car I would recommend Midas

Cathy is amazing!!! I needed a lot of work done to my car.she broke everything down for me and explained how everything worked to me.thank you so much Cathy keep up the great work

I went in for a wheel alignment today after being quoted $149 after a $20 off coupon on the phone. They knew I had a 4 wheel drive vehicle. After saying it would be $202 I said I had a coupon and was quoted $149. He typed it up and said with tax it would be $169. I asked how he got to that number and again he said tax. I pursued it and he finally said it was a $10 service technician charge as well. I said that is crazy that service is always included in the quote. I reluctantly agreed and when the vehicle was done he said the front wheels were aligned and the back wheels were a little off. I was the.n informed that I was charged for a front wheel alignment only and there would be additional cost for the rear wheels. I showed him a quote I had from my Acura dealer for a 4 wheel alignment with car wash for $149 and said a dealership should never be a better deal from Midas. He said that since it was a franchise and the owner sets his own prices and they never price match. I left and called the Midas in Canton who told me their 4 wheel alignment cost is $109 everyday. Beware of this store’s excessive pricing and lack of transparency.

I went in just to get my tires rotated . Beware Farmington Midas told me I needed new brakes and rotors . I took it for a second opinion because my car is relatively new. They lied . I did t need either. This would have been cost me thousands . I would never let them touch my car again. Never go there I have heard many bad experiences from my neighbors. I have an email that proves they lied and a very credible shop that told me the truth .

They were extremely helpful and transparent about their inspection and findings of the vehicle. They also worked with me on price and offered very quick and efficient service. Will definitely be using this Midas location for future repairs! The staff was incredibly responsive.

Very pleasant experience. Was able to get me in and do the emissions on my vehicle when no one in the area could or wanted too. Would absolutely go back and have other services done on my vehicle.

I’ve been getting my Emissions done here for years and every time it is very quick and easy. Staff is friendly :)

Great customer service. Upfront about car issues. The manager got me in and out quickly!

Went in for a $20 emissions test and nothing else, and left with a giant screw and washer stuck in one of my tires, either from their parking lot or inside the shop, the sound from the screw head hitting the pavement was loudly obvious so theres no way it happened anywhere else. They gave me a $700 to $1000 quote for all 4 tires to be replaced since they couldnt “fix” my one tire.

Incredible service and amazingly helpful people! I had reached out to this location regarding an oil spill after taking my car to the Midas in Torrington and found that my oil cap wasn't placed back on after the service at the Torrington location. Oil was everywhere, all over my engine, air filter, and more. I spoke to Cathy at this Farmington location and explained my situation, she was incredibly helpful, sympathetic, and showed fantastic customer service! After being told by the Torrington location they they wouldn't cover the entirety of cleaning the oil spilt all over under my hood, I had called Cathy again to cancel my spot for a 4:00 cleaning since I wouldn't be able to afford it out of pocket and how the other location wouldn't pay for it either. Cathy had me instead bring my car down to get it cleaned and inspected without charge to fix the mistake that the other location had made. Both her and her coworker that worked on my car went above and beyond for me and I can't begin to explain just how thankful I was! She explained how certain parts of the car worked that would need to be fixed, explained the warranty of said parts, and was very patient with any and all questions that I had. They even topped off my car with oil since I had lost it all from the leak and the spill from the cap not being on, which was incredibly kind of them and I am incredibly thankful. Overall, I had an amazing experience with this location and their people, I feel comfortable and confident having them take care of all my car issues and needs moving forward and I 100% recommend going to this location if you want amazing service by friendly and informative people! I'm for certain going to keep recommending them to everyone I know!

Perfect service, friendly employees! Recommend this shop for all services especially for CT emission test.

Beware- I got all new breaks, rotors and tires 7 months ago- started squeaking this month, brought it back and was told needed new brakes again, new rotors again and now new calipers because the calipers were wearing down the rotors and brake pads. I brought the car to my trusted mechanic who looked at it and said nothing needs replacement yet but the low quality brake pads are the issue. Very poor quality.

Had a lot of work done, brakes, tires, oil, belts, and Kathy was great, kept me informed, explained all my options, and kept my updated every step of the way. Fast, competent service. Would repeat.

Emissions test today in farmington. Great customer service! Quick, clean efficient! In and out in under 10 minutes.

We had some small unexpected tire issues come up as we were driving by. They squeezed us in immediately and got us on our way. They exude competence and neighborliness

I went in thinking I needed a new alternator. Turns out it was something I didn't even know would've caused the issue I was having. Thank you Aaron for helping me out. If I do need to change my alternator, I know where to go.

I am beyond disappointed with the service I received at Midas after spending nearly $2,000 to replace all four brakes and rotors and control arm components. Everything that was recommended regarding the breaks was done, and I was looking forward to new brakes. The rear brakes feel just as ineffective as they did before the service and you can literally put the e-brake all the way down and drive as if nothing is holding (old pads had much better grip in comparison). When I returned to have the issue addressed, the shop (one of the ladies) suddenly began identifying additional problems, none of which were mentioned or suggested during the initial repair visit. Worse yet, she said “it could be this” “we will start with this and see if that fixes it.” This lack of transparency, accountability, and professionalism is completely unacceptable for a business that claims to provide reliable auto care. I have since contacted corporate office for Midas to escalate the matter, and if not resolved, I will be disputing the charge with my credit card company. I paid for a complete brake job and was left with brakes/breaking quality that was worse than the previous. Rather identifying new issues to generate more money ($96), stand behind your work, especially when customers spend significant amounts of money! Stay away from this place, reviews that are generated from customers who are simply doing emissions isn’t something to be trusted when it comes to real job. Another local shop jumped in and resolved the issue…Zero charge…zero issues, and they even identified the lack of job your shop did! Control arm bushings not installed correctly, rubber is all messed up and dirt will get in and cause issues. Low quality brake pads installed, literally $20 pads and charged customers $80 per set but claiming to customers they only use the best quality. Disgusted!!!

I highly recommend Midas because the service is wonderful. Mr. Herry is always attentive to what my car needs. I went in for an oil change, and now my car feels so much better. You can really tell the difference. Great service and attention to detail! 100% recommend 🚙

I called yesterday and asked for an appointment to change oil and get emissions done. I asked for the cost for the oil change with synthetic oil. I was told that they would apply a coupon for $20 off and the price for the oil change would be $78 Including Tax. Got the bill and they charged me $98!!!!!!! I asked what happened to the coupon they were going to apply for me? They then said if I didn't have it - too bad it won't be taken off. I said but I was told I didn't need it yesterday that they would just apply it for me!!!!!!!!!!!!!!!! Was also given a bunch of fear mongering about how bad my brakes are and that I could be in danger along with needing the rear barrings re-packed - LOL a Subaru forester DOES NOT HAVE BARRINGS that can be re=packed! It's a Closed system!!!! They don't even have a clue what they are doing. Seems they wanted to scare me into paying their high fees. I will NEVER give this place my business again.

I had an excellent experience at Midas! The staff were friendly and professional, and they really took the time to explain everything to me. I had a few maintenance issues with my car, and they handled it quickly and efficiently. The prices were fair, and they didn't try to upsell me on anything I didn't need. The work was done right the first time, and I appreciated the thorough inspection they provided. I left feeling confident that my car was in great hands. I highly recommend Midas for anyone looking for reliable and trustworthy auto service! Shout out to the new manager! Great work guys!

This is the second time I’ve been to Midas in Farmington since there has been a change in management. I had not been pleased with the previous manager for a variety of reasons and was considering going elsewhere. I made an appointment with them one more time out of convenience and was very impressed! The new manager is friendly, accommodating, organized without the high pressure sell. The store waiting room is clean and organized as well. While waiting for my car today, I observed him handling a very difficult customer in two separate exchanges with calm and patience. He clearly won the customer’s trust and respect with his excellent communication skills. I would highly recommend Midas in Farmington under his management.

I needed a new engine, great team here! Loved the service, my new place to fix my baby! Call Greg, he will take care of your car and you!