This rating is based on customer reviews, inventory size, pricing, and service quality
Based on the latest reviews, Norwalk Towing in Norwalk, CT earns an overall 81/100. Sentiment skews positive: many praise friendly, professional staff, fast same-day pickups, and fair on-the-spot payment for junk cars, scrap, and batteries. Some note a rotating parts inventory. Common complaints center on pricing disputes (unexpectedly low scrap payouts, overcharged parts), poor phone etiquette, and confusion about quotes. Wait times are usually short; service is generally reliable. Little detail on yard organization or part-finding ease; a few reviews conflict, so takeaway is mixed-to-good.
What clients say about Norwalk Towing in Norwalk (CT)
John is an absolute crash-out. Dude flipped out and screamed and cursed at me for a simple question of if he had ramps or not. One of the most unprofessional, rude, disgusting characters I’ve come across in the industry. I’ve been in the industry 20 years now and I wouldn’t recommend him to anyone. He is one screaming match away from having a heart attack.
On New Year’s Day the front wheel of my car fell off on I-95 at the R.I / CT border. I live in Norwalk. Jon drove the almost 2 hour drive , 2 wayd, to tow me home & with a smile . Thanks is too small of a word to express my appreciation . Nobody Better.
This awesome guy came out to help us 3 seperate times for a special job. Even though nothing ever seemed to work out, he kept coming back to try to help. Super awesome guy and company. I'd give 100 stars if I could.
My hood flew up on the freeway and smashed my windshield on a Sunday afternoon, and after being on hold with state farm forever I looked up this place. I wish I had called it sooner - showed up within 15 minutes, dropped my car at a shop, gave me info on how to get in touch with them the next day, and took me to a local dunkin so I could sit & call a car to get home. Quality place, quality guy. Highly recommend.
Yo llame y me contestaron de mala forma y me cortaron la llamada sin escucharme y volví a llamar y lo mismo, son mal educados no les recomiendo este servicio
I called and they answered right away, knew exactly where the street was, and was able to send a tow truck over quickly. I cannot thank them enough for their help. Thanks again.
Jon was prompt and very friendly. Took my call right away and towed my car shortly after, hassle free. Would recommend to anyone needing a tow in the Norwalk area. Great service at a great price.
Edit: A couple years later (5/19/24) I needed a tow called Jon and he showed up right away. Continues to be extremely professional, knowledgeable and in general a very likable guy. If you need a tow in the FCT area you call him. These days it’s rare you get such wonderful service wish more businesses were like this. 1000 stars
I wish I could give Jon Velez 10 stars! My 90 year old parents locked the keys in the trunk of their car and we couldn't find the spare. We called Norwalk Towing and Jon was there 10 minutes later. Very helpful and pleasant gentleman who made a stressful situation better. I'm keeping his in my contacts for any issue going forward!
Jon the owner is best. I called him for towing he was prompt. Very polite and professional. Yes I will recommend him to anyone who needs towing services.
I can’t recommend this business highly enough if you live in Darien , Norwalk or Stamford. They came to help me with a dead battery on very short notice, got me up and running in two minutes and charged a fair price.
Wow! Norwalk towing was fantastic. They helped me out when my car died in CT and he was even nice enough to go out of his way to get me to my destination. I HIGHLY recommend them!
The driver was great highly professional and very good but 125 bucks for a sub half mile tow is a bit steep if I could have pushed it up the hill I would have coasted the rest of the way
Wow, was that fast! Stranded car at the end of the day and 1 call he had my car on the flatbed 15 minutes later. Great, friendly and fast service. Thanks!
I called for a jump start. They said that they would be there in a hour to a hour and 20 minutes. After 2 hours, I called, and they said they were running late, and be there in a hour and 20 minutes to 2 hours. Thats not running late that just unprofessional!!!
I needed a vehicle towed last minute. Norwalk Towing showed up and assisted my family less than an hour later. Quick and communicative. I would definitely recommend.
When my pickup broke down, I called Norwalk Towing at 3:15pm and was told that he was on a tow right now but could be there at 4:30pm. He arrived at 4:25pm and was fast and professional. I was done with the tow by 5pm. The tow price was reasonable and I definitely recommend him.
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