You order something online and get the pick up is ready email and then you get there and they say it’s not in stock and that it shouldn’t have told you that it was ready and then they don’t apologize.
You bring your parts in there they just say they cant find it don’t even put in the effort and they just don’t wanna help anyone every time we go in there and the girl that works they walks up and throws attitude at you when is was not even her conversation, and is just plain rude all together you are better off finding a better place to spend your money! That wants to be helpful and shows all people with respect because this is not the place!
Very poor experience! I was in the store ready to spend money, had most of my parts on the counter, then the phone rings. 10 minutes later I walked out without anything. If the person price shopping is more important than the one buying I hope you go broke!! Just to confirm I tried to get a core back from a item bought at a different Napa store, was told they couldn’t help, but found out that any other Napa is more than happy too do it. Eaton Napa sucks!!!
Boy customer service sure ain't what it used to be. Maybe it's just my skin tone? I understand it's against your policy to put in a new battery for me, But I don't understand why I needed to be treated so poorly about it.
Kinda funny when they look at you like your in the wrong place and tell you that they don't have a part that's clearly on the wall just because the color of your skin. If you're any shade of brown I'd find a different store
They seem to have quality parts but we hate dealing with them because their staff is always so RUDE! Avoid the Eaton location if you can maybe the other stores have friendly staff. They struggle to get off their stools behind the counter to actually help a customer and are super put off by any questions you may ask.
I support local businesses and I support this Napa. Waiting in line takes a long time. I think this has to do with their system when purchasing. Needs update and upgrade to speed up the process. They are very helpful though and are knowledgeable. They run their place old school and I can respect that.
Anyone can have an auto parts store. NAPA is way above that. I needed parts for a truck. They sold me the parts but also walked me through an issue I was having that resolved it. Thank you!!
Best price around for a CV axle counter clerk couldn’t find it on his computer had to show him the part number on line. Failed to tell me when I return the old cv axle it needs to be in the new box so weeks after replacing it I finally found time to return the core and failed attempt due to not having the box. So I ate the cost of the core. Heads up to anyone returning a core keep the new parts box.
I went to Napa auto parts in Eaton after not being able to find what I needed. The clerk helped me, by calling around to other places to see if they had it in stock. I will be doing my business there a lot more.
Went in to grab some tune up parts and oil change items. The staff was helpful although not as personable as I would have liked to have seen. I managed a NAPA store myself for 5 years in Calhan Colorado. I can understand a little bit of difficulty with interacting with the DIY customers as the larger part of NAPA customers are business customers. It is a issue that plagues a large number of auto parts sales businesses. Overall, it was a productive experiance.
Website
