Russell's Auto Body in
Steamboat Springs (CO)

Did an amazing job with my pickup after it gotten run into and were so helpful after my wife was in an accident that ended up totaling her vehicle. Great communication, fast service, highly recommend!!

Took my truck here twice . First time took 3 days to repair my bedside. Second time took over 2 weeks for the same amount of work, newbedside. Brian just parked my truck didn't do anything for two weeks. Till I told him Im Picking it up, get it done. Had plenty of time . They weren't waiting for parts just working on vehicles that came in after mine. They broke my seat motor. Tore up trim. Scratched the driver's side door. Got bondo all over driver's door. Scratched the hood all up . Im talking long deep deliberate retaliation. Had to pick up my truck in pieces. But they got the 5000.00 up front. Total shotty business

Recently brought my car in for repair and left leaving really impressed and greatful. Not only did they get to work on my car right away they even finished it ahead of the scheduled pick up day. Highly recommend for anyone looking for a high quality car repair.

This is the second time we are using Russell's. Great service, super communication, fair pricing, and a great " over all" feel

Great job fixing the damage to my car. Included in the damage was a roof top cargo carrier. I was in the process of moving from Steamboat and it did not show up until I had moved out of Steamboat and Brian at the shop delivered it to my daughter’s house in Craig so I could get it from there. Thank you to Leo, Brian and the crew!

Received an estimate to fix a vehicle. 3 weeks later when the work was completed the price went up by almost 30% because they "forgot" to quote some things in the original estimate. Seems like a pretty bad way to run a business. I will be sure to never be a customer of theirs ever again.

In re: the new ownership: I'd give a -10 if I could. New owner forgot for a week to send the estimate to my insurance. I left my car overnight on a Sunday for them to start work on the appointment day, Monday. I discovered early Monday morning via a cc'd email that the estimate came in Friday and would take 3-5 days for approval. I tried from 7 AM to reach Russell's and tell them don't work on my car until it is approved. Mysteriously, they never answered any of my six tries by phone, so I emailed them. By then they already had my car "in the bay and torn apart." I begged my insurer to push the approval through ASAP, which they did. Meanwhile no apology from the new owner Leo, only the comment that he "Would work with me" If I somehow got stuck paying the entire bill (for the hit and run). When I finally got in my car, it looked like a dust bomb had gone off inside! I Let Leo know and he had the guy vacuum the interior. Never mind that I had detailed the inside of my car Prior to leaving it there. Was stuck waiting 45 minutes while the employee vacuumed the interior. He also had left a large piece of equipment on the rear floor. No apology, No comment that he would make sure employees would not open car windows while cars are in the shop, The only comment was that because they are not a car detailing shop, I can't expect it to be as good as it was when I brought it there. Everyone will sorely miss Terry! I hope it wasn't a seller finance because Terry will have to come out of retirement!

Russell's Auto is the best. Phil and his team know what they're doing. Their communication is strong and on point. The only place in town that I use for body work, and I will continue to use them for years to come.

Phil and Terry were great to deal with, gave me a fair price, and stuck closely to the estimate. I had a sentimental project for an older Japanese car that not every body shop was willing to do, but the team did a great job for me. I highly recommend them.

Phil Spahr is the best. Very happy with their work and communication. A good body shop is better to have and not need, than to need and not have!

Locals are the best! Hands down!!! Best work and customer service in our valley. They went out of their way to take care of my 17 year old daughters car.

Terry fit me in for an estimate during a snowy and busy time, then found me a used part to save me some money. Nice guys.

Russell’s goes out of their way to give great customer service! Glad to know Phil and Terry are still at it! My go to place for auto body repairs! Thank you!

I scratched up the gas tank of my bike, brought it in, and Terry and the guys gritted and buffed out the scratch in literally 5 minutes. They didn’t even charge me. Great group of guys that seemed knowledgeable and dependable and I highly recommend to anyone.

My wife just had a first-class experience having a side mirror repair on our Honda Fit. All the folks in the shop were super-friendly and the final install was perfect. Highly recommended and thanks.

I was stranded in Steamboat following an accident. Statefarm recommended Russell's Auto Salon. Phil and Terry were super friendly and were able to repair my car the same day. They even gave me a ride to where I needed to go while the car was being repaired. Best auto repair experience I've ever had.

In short, take your car elsewhere!!!! Unless you like to be yelled at, bullied and as others have stated, work isn’t even quality. It’s a shame that we live in a small town so we don’t have lots of options. Owner is super rude, yells and bullies customers! Do yourself a favor and STAY AWAY!!

These guys are great! They've done great repairs for me in the past and in general are community-oriented and helpful people. Highly recommend!

They did a great job with my car in a timely manner and they took my car when other shops were unable to.

Wonderful Customer Service, parts were ordered right away and work was completed in a timely and efficient manner. Terry was absolutely great to work with! Highly recommend you take your car to see Terry and Patrick at Russell's!

They met the timeline they quoted, the price stayed the same and my car is like brand new again. Great experience!

“I have lived in this town for more than 12 years and it is very difficult to give a bad review to any local companies but in this case they deserve it. I won’t go into detail about my experience now but I will not bring my car here again in the future due to the lack of professionalism and dishonesty they showed me compared to other local companies.”

Just wanted to share a quick story about Terry, the owner of Russell's Auto Salon. I haven't had any body work done on my car but can only say that I was stranded in the middle of nowhere with a broken clutch lever on my motorcycle. Terry was in the area and brought out the tools, ingenuity and willingness to help a guy stranded with no tools to fix my problem. I was back on the road an hour later and road for another 2 days with a FIXED clutch lever on dirt. Renewed faith in humanity and am still smiling from meeting Terry and his family! If your vehicle needs repair, go to Russell's where I can only assume the character of Terry flows through to the quality of workmanship and honesty!

My wife hit a deer with her 2010 Subaru Legacy. Smashed it up pretty good. Phil was who we were in contact with during the repairs. He handled all of our concerns professionally and politely. Our insurance company put some major stress on us as well as on Phil during this incident. Phil handled both our stress (which was not with Russell's), and the insurance companies demands effectively and professionally. Once we got the car back, it looked better than before we hit the deer. I'd definitely recommend this auto body shop. Phil, hopefully we never have to use your services again. But if we do, we'll be bringing our vehicles to you. Thanks again.

Great job by great folks. A Gator hit my Excursion and dented the door. Phil & Terry did a great job on the repair and were very patient with my daily visits. It was fun to watch their interaction with customers. They treated everyone like old friends.

In September of 2014 I hit a deer on my way to Steamboat Springs. My car was a total wreck and Russell's Auto Salon did a great job fixing it up. I have no complaints -- only compliments when I think of the work they performed. The employees and owner were always very responsive when I called to check in, and were very friendly and helpful. Because I was coming from out of town, the owner even came in on a Saturday (outside of business hours) to check us out and return our car. Everyone was very nice, professional, and helpful. I would recommend this business to anyone.

Here’s the short list of what I experienced with Russell’s Auto Salon and Phil: Negligence, No attention to detail, Disgusting customer service. - Broke my car - Bent my hood - Bubbles in paint - Scratches & scuffs in paint - Swirls in the paint - Car out of fuel - Car out of washer fluid - Interior dirty, full of dust - Paper towel with glue stuck to floormat - Overcharged - Personally insulted and told never to come back when I pointed out these things to Mgr. PLEASE STEAMBOAT LOCALS- TAKE YOUR BUSINESS ELSEWHERE. Thank you for reading.