S&R Affordable Towing in
Durango (CO)

I CONTACTED AAA to tow my vehicle from my house to a local shop. This towing company strung me along for 3 days telling me they would be arriving very soon. They never showed up. I took a full day off of work to wait for them. I finally called another towing company who arrived in 15 minutes. I also dealt with this company when I purchased a motor home from them. They told me it was working fine but needed a fuel pump. They put a fuel pump in which lasted about 2 miles from their shop, then the motor home caught fire. If I could give negative stars I would. I would never, ever call this company for anything. They lied to me for 3 days, telling me they would be right there, when they never had any intention of showing up to tow my vehicle.

I've been broken down multiple times over the years of my driving I have never experienced a less professional and More lies deceit out by anyone than this company right here. Not only would he not drive it to the hotel that he tried to drive it to the very next day he sat and lied to me for 8 hours saying he was 30 minutes away when he never left the yard that the GPS tracking proved(the yard was 1 hour away). They claimed that the port of entry from Colorado to New Mexico on 550 was open and had shut him down over a tail light on the trailer (which was not damaged in any way). The Port of entry was not even open that day. When I got tired of waiting and took my replacement tractor to go get my trailer (that the tow truck brought me the day before) I had to go chase him down. He took back roads just to avoid us and then lied to prevent another tow truck from picking up the tractor once I finally got my trailer. All in all a 1-hour tow ride turned into a 26-hour breakdown exclusively on him that company who told the lies right alongside.

Ford dispatched this company for a jumpstart. Nathan was very friendly and accommodating, and even offered to go to the store for us to get another battery for the fab. The woman dispatcher on the phone was also very pleasant and nice. Glad they were around to help.

CUSTOMER BEWARE....DO NOT USE THIS COMPANY. We hired this company to perform a long distance tow for us. Not only did our vehicle show up to its destination 4 days late...but I almost filed a police report that they stole my truck AND took my money. DO NOT GIVE THEM A CREDIT CARD UNTIL THE JOB IS DONE. Even Durango Police department suggested I file a police report due to all the complaints about how SHADY this company is. If you need help, hire help. Stop saying you are going to have something done on time and then don't follow through. This company inspires me to start a tow company in Durango just so the people here have a good option.. If you're still reading my review, be better than me and use another company.

Our 2022 Chevy Silverado was in an accident and had front end damage. When S&R towing came to tow the truck the driver caused back end damage. It’s was one thing after another trying to get them to tow the truck to the body shop our insurance directed them to tow it to. It was excuse after excuse as to why it took them approximately 16 days to finally get our vehicle to where it needed to be, then had the audacity to charge our insurance over 800 dollars for “storage and towing fee” that was literally a mile away from the accident site. These people are unprofessional and lack accountability on their mistakes! WE DO NOT RECOMMEND USING THIS TOW COMPANY! The lady who is in the office is rude never will we deal with this tow company again!

Slade and the team at S&R are exceptional. I made a very stupid mistake and ended up in the ditch. To say it was a rare situation is an understatement. In fact, several trucks tried to pull me out but failed, because they didn’t have the incredible creativity and drive to solve the problem that Slade did. I was sure we’d never get it out of there, but he kept me calm, and went WAY ABOVE and beyond to come up with a creative solution that did not harm the vehicle. Slade is a true master of his craft, and cares deeply about helping customers get out of difficult situations. If you need help, S&R is a trustworthy company that’s going to do everything they can to help you, even if it’s “not typical” or at strange hours. Thank you Slade and team, I’d still be stranded down a dirt road outside Bayfield, CO if it wasn’t for you coming to the rescue 🙏

Slade has been great to work with and exceeded all of my needs and at anytime of the day!! Very helpful and willing to do what it takes to make my experience managable so I was not inconvenienced! Use S and R for all your towing needs... you will be pleased! Thank you Slade much love!

I got wrongfully towed away by by Durango PD. Slade at S&R was kind enough to know that I got wrongfully towed away and waved most charges. He also then offered to tow my broken down vehicle to my house for free! I couldn't ask for better customer service from him and Cathy. They both were very kind and understanding and showed pride in their local business. This is the reason we live in this town, for amazing people like them. I would recommend their service to anyone. Thank you guys!

Very polite. They got there as soon as they could. Positive experience. Im sure with this being a small town other companies make sure they get negative reviews. Donovan was very professional, courteous and he took great care of my vehicle. Will recommend. Thank you S&R.

We were connected to this company through our insurance roadside assistance. Arrival was during the window given to us and the tow truck driver was extremely helpful, including giving us advice on who to contact for transportation around town with a dog and helping us choose a service center where they would take our car. Highly recommended.

I had used S&R towing in the past and had an okay experience so I thought I’d call them for a couple would was from out of state and broke down in an area where they had no cell service. As soon as I got to cell range I called S&R towing and gave them all the information of where this couple was, all the car information, what was wrong with the car and where the couple needed to go. S&R towing dispatch had quoted me 90 minutes but they never showed up or called me back to let me know they couldn’t do the tow. Meanwhile I assumed this couple would have been taken care of but they weren’t. The couple had to walk many miles to get cell service to call a different towing company. I will never be using S&R towing ever again. I assume S&R towing may reply to this review and ask me to call them to try and make things right or discuss the situation but they should have made it right from the get go!!

We called them to tow our car from Durango to Denver. Came to pick us up in around 45 minutes and got us to Denver in around 6-7 hours. Overall, they were very friendly and professional with reasonable charges!

So very grateful for Slade and his team!! He pulled my 21 ft promaster van out of sinking mud with the upmost professionalism the entire time. From speaking directly to my insurance company and staying in touch until he arrived, having the trucks and tools needed to get the job done and the most positive attitude the whole time. I can’t recommend S&R enough. Really appreciate you guys!! Thank you so much!!

My sister called yesterday to get her car towed and they originally said 10:30am. My sister gets a call at 1:30pm saying they would not be able to get there until 2:30pm. When my sister called after 2:30pm because she had not received a call, the dispatcher Kimberly was annoyed and said they would get to it that night and call her. At 7:30pm we still had not received a call so we checked on the vehicle ourselves and saw it had finally been towed with no notification. We called to locate the vehicle only to find out that they towed it to the wrong shop, which means they had to tow it AGAIN to the right place. My sister called several times this morning with no answer until I called and was greeted by a woman named Katherine who still didn't know if the car had been towed to the right shop. After a full day of trying to get her car in the shop I'm obviously flustered. I let Katherine know how unprofessional this whole experience has been and she let's me know that I sound like a woman complaining and hangs up. From there, she finally calls my sister who had been trying to get ahold of her all morning and let's her know that her car is at the right place...FINALLY! As we started driving up to the shop to make sure it was actually there we get a call from the shop saying they are trying to tow the car again because they didn't think we would pay. Mind you, it took them ALL day with NO communication to get the job done and within 5 minutes they are trying to send someone out to tow the car for the third time when they aren't receiving their money. My sister talked with the owner Slade and she didn't have to pay for the service. We appreciate the waiving of the fee but I do not wish this experience on anyone. I'm not trying to deter business from the Owner, I just wanted to share that we were provided no customer service along with the blaming of cell towers, bee stings and other emergencies as to why they can't call their customers back and tell them they don't know where their vehicle is...

Hired them to move a 12 foot tall shed to Pagosa. I confirmed the knowledge that this was 12 foot tall... Meaning it would require a low trailer to move it legally. Friday's scheduled time missed due to vehicle issues. Saturday's scheduled pickup time missed by almost 3 hours but driver called to inform me he couldn't move it due to height. I understand things can happen that are unexpected, but I expected that they would know what they can and cannot tow/move. 2 days off work, wasted, not to mention the shed owner's time waiting for pickup. Next time I'll know better. Not recommended.

My vehicle broke down in Silverton and my insurance company set me up with S & R towing. They towed my vehicle to their shop to diagnose the issue, where it was found that the transmission was no longer working. Being from Arizona, I did not have available funds to fix my vehicle at the time, and found it in my best interest to tow it home on a car trailer so I could gather money later for the expensive fix. I arrived to their yard to load my vehicle for the tow home. Upon my arrival, Dewayne and the others at the shop worked hard to push my vehicle up hill onto the trailer, and also ensured it was properly strapped for the long drive home. They were friendly and extremely helpful in this process.

I wouldn’t recommend this company to my worst enemy. Through no fault of his own, my truck broke down while my son was using it. After being referred to this company by my insurance agent, my son was told to leave the key inside the truck, start walking home & they would pick it up when they could. When my son called me and relayed this information, I was appalled. While I was on my way to rescue my son, I called S&R, identified the situation I was referring to, and asked for clarification on this comment, as well as their ETA for picking up my truck. I was promptly reprimanded as a parent for 1) Not taking responsibility for my son & picking him up myself, 2) Allowing my son to go ANYWHERE these days considering COVID restrictions, 3) Not knowing where my son was because he said he was not on the paved road. 4) Trying to create excuses as to why they shouldn’t charge what they do. 1) I was literally ON MY WAY to pick him up at that moment. 2) He was outdoors and chose an activity which displays a perfect example of social distancing. 3) I knew EXACTLY where my son was. He pulled off to the side of the road & parked in a turn-out that happens to be dirt. Even if he happened to be on any of the 100’s of miles of dirt road around here, that does NOT mean he was “Off-road”. I even sent pictures to them clearly showing his location when I arrived. & 4) After sending pictures PROVING that this does NOT qualify as an “Off-Road Recovery” situation, they STILL tried to negotiate that fee with my insurance company. Meanwhile, after being told they’d be there in 90 minutes, they left me and my son stranded for 4 hours & never actually showed up.

Our insurance assigned us to this company after our truck broke down. We heard nothing from the company and wanted to see if the original 90min eta was still accurate, so we called them. Four times we called with no answer with no voicemail. Eventually we got a call back saying oh sorry we were busy, and don’t know when we’re coming so leave the keys under the mat. Seriously? We are 2 teenagers so we called our parents. They spoke with a woman on the phone who then said oh, we’ll get someone out to you immediately. Waited three hours and nothing. Eventually we got a call from our insurance saying they wanted to switch tow companies because they were trying to bill us extra for an off-road recovery, when we were on the shoulder of a paved road. Wow. This whole time, instead of trying to help us, they were in contact with the insurance to get more money. I do not recommend this company for any services.

Had my insurance setup a tow with this company. Was given a nonworking phone number, their Google listed number was being forwarded to a 505 number that was not turned on and had no voicemail service setup. After waiting 45 minutes for someone to contact me, I had my insurance company cancel the tow and went with a company that can provide actual customer service.

My family came from S. Texas in a Diesel truck when the broke down about 30 min from Durango on a Sunday. And the owner offered to send a mechanic to see if he could fix it instead of towing it. Sounds like a great idea. I told him I lost all oil since there was a big puddle under the truck. The mechanic arrived in a pickup truck with no tools or supplies. We had to go to Farmington, NM another 30 min away to get oil and other supplies he needed. Upon return he spent another hour or two until finally telling me that the only thing left was to thaw off the fuel line and left. I had no means of doing that!!! Had to flag down a local who just happened to know a local volunteer Fire Department guys who came out to help me and my family out. After another hr or so the truck finally started and we went on back to Texas. $530 later seems like a fair price only to have it break down on our way back and to find out that the FIX we got in Colorado only created a timing bomb. If it was for the great strangers of Clovis, NM (we broke down 40 miles from it in the middle of nowhere) we'd be in serious trouble. I called the owner and told him how much I did NOT appreciate the "expense" that cost us a lot more had the mechanic admitted he WAS NOT FIT for the job and simply towed our truck to the mechanic the next day. To which he politely responded "I will make it right with you" THOSE WERE THE LAST WORDS I HEARD FROM S&R THE NOT SO AFFORDABLE TOWING. That was 3 weeks ago. Now I feel it is important to let everyone know about our experience to avoid same happening to y'all. Know what you're getting and probably just stick to the tow.

I was randomly assigned S&R through my Progressive insurance app/dispatcher, but now I know to call them directly and immediately if I need a tow longer than 15 miles. these guys are hungry for business and will jump on your job immediately. Very nice crew locally-owned and reasonably priced. I think they charge about $80/hour. They have various trucks for differently size jobs. I had the pleasure of riding in the back of one of their trucks with several of their employees hilariously due to one of the trucks breaking down at the exact time of my tow. Will definitely call them first directly next time. Thanks guys!

I called S&R and they were so helpful and easy to work with. Dewayne had the tow truck there within 30 minutes, and was super personable and professional. They are way more reasonably priced compared to others in Durango. Highly recommend! Dewayne also had an awesome hat 😉 Thank you S&R!

This company, along with its owner, are very professional and respectful towards their customers. I had a very recent interaction with the owner and never expected him to be so professional and nice about the whole process. Most towing companies I have experienced in the past were rude, boorish and unhelpful. These people are much different. 5/5 would recommend their service to friends and family for future towing needs.

Slade and his crew were beyond amazing...they came out to jump my battery through aaa and then realized the battery was fine but my fuel pump needed to be replaced. I flew out of town the next day, and coordinated with Slade to get my car picked up and checked out. He took care of everything while I was out of town, and even fixed my wiper blade motor. He always answered his phone right away, and was clear and host about pricing/work to be done. I would recommend s and r towing 10/10 Everytime and trust they aren't riping you off. Slade wants to make customers for life. Call him for towing and mechanical problems !!

I was stuck in a snow storm in the San Juan mountains and I thought no one would come help me get back to Durango. Dwayne and Colin took the tow request and were extremely helpful and got my car loaded up and were very personable and got me safely to my destination despite the conditions presented. Funny dudes that made me feel a lot better in a very stressful situation. Very reliable people that put others who need help first. I 100% recommend using S&R Affordable towing they are great people.

Great service from Donovan and partner (sorry did not get his name). We are so grateful that S&R Towing came all the way to Pagosa to shovel and haul our van out of a deep snowy ditch in the dark. Friendly, cheerful, professional and efficient drivers. Many thanks.

I had a very good experience with S&R towing. They made it very friendly and affordable expense. They were really quick with getting to my location and getting the job done. I would highly recommend S&R towing to anyone and they would my first choice of a towing company out of Durango.