What clients say about Top Dog Repair and Towing in Glenwood Springs (CO)
They are excellent at what they do fast friendly service and reliable highly recommend 10/10 they made junking our car fast and easy where quick on pick up time and get pricing will definitely use again
I got a car from them and when I had trouble at DMV they did not hesitate to call me back or work with me they help me out in every way they could every step of the way I highly recommend and appreciate there help I got a affordable reliable vehicle at my own risk when buying a use car. Thank you again Top Dog Repair and Towing
Terrible experience! They tow the car and told me one price over the phone and by the time I arrived the lady change that from $289 to $410 without any proper explanation.
That’s how they make money? It’s should be ilegal
Terrible experience. They had my mom’s car towed without following Colorado regulations. I will be reporting them to the PUC and encourage others to do the same. They also hooked the car by the control arms, causing damage. I will be taking further action. Avoid this company.
Top dog repair and towing has a fabulous, very kind staff! They're a tad challenging to find but once you get there you will be treated respectfully and professionally.
Professional but friendly, very fast and efficient towing. Towed my car with ease and dropped off my car. Very trustworthy. Called me to update on everything as well
I am so happy with the service I received with Top Dog Towing and will definitely use them again in the future. Very professional, efficient, and knowledgeable. The only tow service you need!!!
Great on time service, no unexpected fees, techs contacted us when they had concerns for how the repair was moving forward and provided options, great location in the valley
Very kind, they did a Great Job, Thank You Mat Dog Towing. Affordable prices than any other towing company. I got helped by Steve. Thank You Mister Steve.
I have always trusted Glenn and Dylan to provide me with professional timely service. Whenever I have a highway emergency, flat tire or just an oil change, these guys make it happen. I recommend them 100%
Was hoping to have a good experience, I needed a tow and they didn't even pick up the phone! They hung up on me twice and didn't respond to my calls. "Thanks" for your care in the time I really needed a tow!
Excellent service, friendly owners and staff. They saved me $4,500 on a repair by using them instead of the local GMC dealership. Highly recommend their excellent, and honest, mechanics.
We were hauling horses over I70 to trail ride in the national forest when we had a trailer brake lock up, blow a tire and catch fire coming down vail pass. We were able to get to Eagle and unload the horses then limped the trailer to Mat Dogs. Glenn met us at 7:30 sharp and had it apart and a list of options for us by 9. We couldn't find parts anywhere close, but he spent his entire morning trying and finally arranged for a pair of axels to be custom cut and all new brakes and bearing kits put together in Grand Junction. By the time we picked them up and got back to Glenwood Springs they were closed but Temple stayed late to let us in and drop off the parts. Then Glenn and the crew came in early the next morning and had the entire thing re-assembled and ready to roll by 8:30. In the meantime, Mark (the owner) had heard of our predicament and offered us his personal truck and stock trailer to go get our horses from Eagle and arranged overnight board for them. When it was all said and done they saved our trip, gave us the best customer service I have ever seen, and absolutely went above and beyond the call in every way imaginable. As an employee of a service based small business, I observed employees who loved what they did and who they did it for/with, and the overall attitude in the shop was one that any small business should be proud to have attained. We will forever be indebted to the folks at Mat Dogs.
I had a Pop Up camper that I paid to store in an HOA storage lot. They stopped billing us for it and unbeknownst to me had it booted, towed and impounded at Mat Dog - even though it had a permit. Up to that point my issue is with the HOA.
I was VERY displeased to learn when I called in to find out where the camper was (who checks a storage lot every day?) that Mat Dog had kept it for 8 DAYS before contacting me to let me know they had it - and that contact only happened because I went looking for it. Temple (the owner?) basically told me that they could wait 10 days legally before they had to call. But why would anyone wait that long?? Oh right - because they charge $30 each day - and why not make $300 extra dollars by avoiding resolving an obvious issue. They could not meet me when I tried to show up that day during business hours - but said they wouldn't charge more than the [unnecessary] 8 days, only to have the driver that met me the following morning reply with 'we charged you for 12 days'. And that was on top of towing and booting charges. Almost $600!!!
If I owned a towing company - and wanted to do as their website claims: "to serve the people of Carbondale and the surrounding area as best we can... We pride ourselves on the reputation that we have built over the years for excellent customer service" I would probably start by calling an unsuspecting person on DAY 1 to let them know I had their property, and not just let the bill rack up for the sole purpose of financial gain at their expense. And I've owned a successful company in the valley for over 17 years - and have seen unethical companies come and go during that time.
At no point was Temple interested in making this right. No 'hey - my bad for not calling you... I'll just charge you for the tow and 2 days'. That leaves me with no other conclusion than this company is run unethically, and as such - I recommend avoiding them at all costs.
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