Great place only bad part was a piece to a part we got and said we needed for sure with it was cut off and trashed hopefully it don't affect our repair but otherwise staff was greate price was way better then expected will most likely return again for more parts
You need to reevaluate your drivers. I had your driver run me off the on ramp from Ward to I-70 when it was a merge he was not letting me merge! 12:20 pm on 10/6.
Wow, excellent place, very good prices, the staff is very helpful, they have a wide assortment of parts, I think they have everything for trucks, I recommend the place.
The place start being crazy expensive.they are asking for more than a half from a new price for things .so until the market is setting back to normal is a place not to go on the list
Update: I did buy my tires from LKQ. Ken (manager) started following up, saying he knew what happened and it's not the way LKQ does business and he'd like a chance to fix it. He asked if he could take another shot at earning the business (Of course yes - we all win when we support local business) and made an offering that was clearly unprofitable for him, in other words it was obvious his pursuit was only to make it right, not to make money. His offer was so generous that I only took him up on some of it - a chance to show partnership from both sides. In the end, he worked out a deal such that my overall LKQ experience is a win. Sales experts have often said your best chance to earn long term customers is in how you deal with problems. If you ever leave a negative review for a company, make sure it's factual, honest, not sensational and not inflated. It gives you a best chance of finding a long-term win-win partner relationship. Thanks Ken, best of luck with the business.
Lesson learned: When LKQ gets a good matched set of tires, they are purchased almost immediately, like same day. Call in and ask how to best get in line for the next set.
Original review, now obsolete: This company was so inconsiderate of my time. I was looking for used drive tires. I called 3 separate times to ask questions, mainly how to best work with them, especially since their site shows no date codes so there's really no way to shop/purchase. I filled out the Information Request on their site and emailed one of the counter sales people with his permission. It was all to say that before I drive 3 hours roundtrip, can we just assure that I'll be able to make a purchase. Filling out the information in writing was to allow them to pull the info together at a time convenient for them. They assured me yes they have enough tires, and said they can't keep the site up to date, and just come look at them. Due to Denver traffic, it ended up being a 5hr total trip, including an hour on site flipping tires to see date codes. When I arrived, I said I was looking for used drive tires. The guy at the counter said "well do you know what you want because we have thousands". Sounded promising. They ended up having something like 120 (my best estimate). 80% were retreads, 10% were marked as "used" (not retread) but were still retreads, and of the remaining 10%, nearly all of them were 2017 to 2019. So there ended up being about 6 non-matching tires that really could be used on the road other than trailer. Most other companies list the date code on the web page - a tire has nearly no value without it. I get it - used tires aren't big money, but isn't a $1200 sale worth just a little effort? It is elsewhere. I did everything I could think of to try make this easy for them and now I blew a lot of mileage and 1/2 day of PTO.
If you don't want to get burned, pay attention to the reviews. Like others have stated the warranty is not worth much. We bought a remanufactured transmission for semi and installed it. Something wasn't quite right with it from the start.. about a month after we installed it we had to take it back down for repairs. Recently it croaked again and we were charged for the labor while it is still under warranty. They apparently don't rate customer satisfaction very high! Very unpleasant experience!
LKQ has been the best parts service I've ever had since I bought mu truck, if they don't have it they will find it. Not to mention the best prices available!
Not impressed I needed a air conditioner heater unit for my sleeper in the bunk the guy said I could get it tomorrow morning he would call me when they had it out the next day at 3 I called him he said he would have it out by the time I got there he tried to sell me a Webasto heater I was very specific that I needed the heater air conditioner unit that came in the truck cause me to go whole week without AC you can imagine I was not very happy he was going to sell me the thing for 300 bucks which is I suppose reasonable because they cost 600 new but actually I found a place in Kansas that sold me one for $35 which was much more reasonable and guess what they actually just had it out I just stopped by to take me 15 minutes to get it
This place is a rip off, never ever buy from this guys. I'm a truck driver, bought Borg werner turbocharger from them on September 13 for almost $1100,... turbo failed/seized after driving 130 miles from Denver to CO. Springs...(fresh oil change at Speedco right before turbo was installed)...
Had no choice but to buy another turbocharger from Pueblo CO Kenworth dealer, this time Holset genuine Cummins N14 turbocharger, which works as hard as it can, off the limits till now...
Anyway... sent them that junk turbo on 10/13/17 for warranty or refund whichever works I'm fine with that... today which marks 2 months since they've got that junk, I called them to see what's going on, got the most stupid answer from Rory (they guy who didn't give a sh**t at all), that they won't replace neither turbocharger nor refund my money... reason, because turbo had oil starvation, ???, they couldn't come up with better idea I guess... so let's be honest here, how come that genuine Cummins turbocharger isn't starving for oil for over 3 months now, but that junk starved for oil for 3 hours... come on...I have the answer....that junk turbo was manufactured with Chinese made components, that's why it didn't even last for a few hours...
It's ok guys, I'll get my money back one way or another, hiring an attorney on Monday to take care of it... you can't just keep my hard earned money that easy...
9751 E 96th Ave, Henderson, COAuto parts store
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