What clients say about Platinum Tow and Transport Inc in Camarillo (CA)
Asked for a tow using AAA to bring me my car less than 3 miles thishowitncame to me listen if u call this company u gone regret it all this damage no call back driver took off before I came out not one person will call me back called driver same night no answer it’s cool ima see yall in court
Called in today because i got into a car crash and wanted to know where my vehicle was towed but was greeted to a very rude and unprofessional female employer.
Service helped us to tow truck with loaded trailer to safe place, Mariam dispatch lady was really professional and kind, Gus tow driver is really kind and professional, he helped us to find safe parking, when our truck was not able to move, they charged $550 totally for 2 hours
One of the worst place that you can deal with my car was impounded and the driver was there to pick it up and they said they can't open the door until one hour and the guy waited for two hours then they said they are not sure if the driver is gonna come or no And they kept my car there to make more money really they are trying to rap people and drain them out as a representative was unprofessional as well
Damaged my Tesla model Y and still charged me!!!! One of the worst tow services should’ve paid the 20$ extra with Twinz towing
Warning if you have a Tesla do not Tow with them
Daniel from Platinum towing really helped me out today, was very professional and personable. Would highly recommend him and anyone of their drivers for any towing needs .
If i can i should tell everyone , ZERO STAR, very very bad service and RUDE employee , never recommending to anyone , bad place to take care of your properties
They are extremely unkind, dishonest and unprofessional; the overcharge & use the bait and switch, if you have any choice, don't use them. We didn't have a choice because the police called them to tow our son's vehicle when it was rear ended. Be aware and avoid them. They should not have business from our community.
These guys are awesome! Someone had broken into my van at the beach and taken my wallet, key fob, & phone. A friend called AAA for me and Platinum answered the call. Because my van automatically engages the parking brake when put into park and that we couldn't turn the van on, all 4 wheels were locked. Todd is impressively knowledgeable about how to get vehicles out of strange situations safely. He was able to turn the car around in the dirt and safely get it up onto his truck, and then took me the 40ish miles back to my home. He even advised me to take it to the dealer rather than home because the dealer would likely have to reprogram my computer to set up a new key (the only key had been stolen). Todd was very pleasant to ride with and gave me some genuinely useful tips for driving safely and protecting my vehicles. I would absolutely call these guys again!
We were leaving on a camping trip towing our trailer when the truck broke down. Thankfully it was still in town, and we called a bunch of places, but they couldn’t tow us with the trailer. Platinum Tow saved the day. Gus was courteous and professional, and got us home in one piece…or two. Lol! Gus is the man!! Thank you!!
Gus is the man. We had a storage container moved on to our property and needed it to be close to our fence. He took the time to explain the process to me and took pride in his work and got it closer than we even excepted.
Thank you Gus ☺️
Geico sent Platinum when I needed roadside. Todd showed up with a flatbed and was incredibly friendly and helpful in getting my car loaded. I would use their service again if in need.
These guys helped me when I got stuck on mud with my semi truck. Gus has been really helpful. He’s a real professional thank you guys. Gus you are the best.
As an ex tow operator I was a bit concerned on the flatbed drivers knowledge of how to pull up a vehicle with a particular towing problem. He was able to tow the vehicle but the manner in which he did it luckily did not create more damage. I think he figured it was already damaged what more could he have hurt. The job of the operator isn't to do more damage when trying to pull it onto the flatbed especially, when there are more tools at his disposal. The situation is already dire and do not try to add to it. Disappointed in how he did his job especially since I have several years of how to do that same job. I will not name the place I used to work but I will commend on how well I was trained. Also a bit of common sense goes a long way.
Worst service, they tried to hold my son's truck, asking for a release from prom CHP when we don't need it. Customer service is the same.. seems like Ladies in there work for free.
My brother got into an accident and we were waiting on AAA to pick up the vehicle. Platinum showed up and tried to pressure my brother and husband to tow the car saying that they're blocking the road. When my husband declined, they insisted and made intimidating remarks about having to talk to CHP about it. We said we would bring it to our home, they proceeded to tell us that we would have to pay "$50,000 to repair the driveway if the radiator fluid dripped on the floor". What a bunch of scammers. Don't use them, they will screw you over and lie to your face to pressure you into towing your vehicle.
My hotel was broken into and my backpack with my keys was stolen. After an extremely frustrating morning of dealing with unresponsive hotel management, my bank, my insurance company, and multiple different sheriff departments, it was extremely refreshing to work with Platinum Tow.
Todd was quick to come and got my car out of the parking lot without too much trouble. Honestly, it was kind of fascinating to see the process. Thank you so much, Todd and Platinum Tow. You guys were the one thing that went right that day.
My car was towed after an accident. They were closed on the weekend and closed for the holidays. When I could finally get in to see my car I had an almost 1,000.00 bill. When I called the girls were rude, dismissive and vague about what I needed to do. I understand now because by not informing the customer they are making a killing. Very dishonest practice. This is a kin to loan sharks or pay day loans. Very unethical. Steer clear of this place at all costs!
This company has my vehicle impounded and I was trying to explain to the girl that I was talking to on the phone that I unfortunately tested positive for COVID recently so I was not able to physically come into the office in person to pay to get my vehicle towed. The lady on the phone was NOT sympathetic at all! She was pretty rude to be honest. For someone who said she was a “manager” this is honestly HORRIBLE customer service!!!
Worst experience! Vehicle was towed from scene. Vehicle is a total loss I showed up to the yard to get belongings and pay excessive storage and all those extra fees they like to charge just because they feel they can ! I didn’t keep the car because it’s a total. Was called a liar. When they weren’t paying attention to what was being done. I dealt with Lucy and Kim. Just an FYI ! people are already dealing with a lot when in these situations and to have to come to these places and deal with even more miserable people is un acceptable. If you don’t like your job get a new job ladies !
Brian is a great guy bailed my Skoolie from the side of the highway quicker and at a better price than anyone else (and I called a lot of people). He can tow heavy duty and was willing to improvise with a smile. Sent us off in an Uber and took excellent care of my vehicle.
Joel was excellent and they got there so early. Within 15 mins I was quoted 50+. Very pleasant and he tried to troubleshoot. I was very happy and would recommend them anytime. Thank you for your excellent service and Covid aware driver
We have contact with most local heavy truck and equipment towing companies fairly regularly. Almost all of our local providers are great at what they do and can get the job done. But, There is something different about Platinum. Their team makes things happen in such an effortless way to our company that I could not help but write this review. We rely on them for a multitude of towing and hauling situations and they perform at the highest level every time. It is this dependability that has made Platinum one of our most trusted vendors. Thank You for all you do!
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