O'Reilly Auto Parts in
Scotts Valley (CA)

Honestly, there were two dudes working.And I felt like they were pressed to help me at all. Won't be back

They were ok but they definitely need to work on their customer service in there.

I went there today for a battery test and Liam went above and beyond to assist me. He not only checked the battery but the alternator as well. He installed the new battery and was very knowledgeable, efficient and thorough. The other associate was very friendly and helpful as well. Thank you Liam for everything

We had a great experience at O’Reilly’s in Scott’s Valley, CA. The front desk guys were above and beyond helpful!! It’s so nice to have an actual person who was knowledgeable about our repair! Thanks O’Reilly ! We will be back😁

I've never been treated so well in an auto parts store in my life! Liam was very professional, capable, and courteous. He even helped me diagnose a fuse and brake light problem and then helped to actually fix them! Highly recommend, especially Liam. He knows what he's talking about and speaks with authority when it comes to anything automotive

Quick service, friendly staff. Their oil bin was empty, sometimes it's full so call ahead if that effects you.

The staff was hella friendly Daniel is amazing. I went in to buy a wire crimpers to replace the headlight connector on my 2015 honda accord. Daniel helped me replace the headlight socket plug and made some good recommendations. Daniel rocks!

Recently I got pulled over for having a brake light out. I stopped by O'Reilly's afterward and they helped me get the right part. After trying for an hour straight to get my brake light assembly out, I returned to seek help. They tried to assist me with it as best they could. Later, when I called back asking if they seen a part I left behind they assisted me with it. They do what they can and sometimes they go a little bit beyond. I'm super thankful to have them near. Such a great team! Will definitely be going back!

Shout out to Juanita at Scotts valley O'Reilly's.what and angel she is so professional and knowledgeable and don't let anyone say a woman can't help you with mechanics.,and the other staff members were so helpful and friendly as well.Sandra H.

A good basic auto parts store. They had what I needed ( an oil filter) at a reasonable price. The help was helpful as needed.

They were very kind to help me with returning parts that I need for my car and they made it a great experience to want to shop there. I would recommend this place if you need parts.

Jaun is the man! He helped me figure out pricing on car parts and even recommended me to other shops nearby. A star community business! Caring for customers' needs.

Juan helped me replace my key fob battery. He is super nice and i appreciated his help very much! Cool guy and i’ll be back in the future.

Good place to come for parts if you need them quickly. Service is just okay since they've been short handed for a minute.

The manager Augustine was extremely friendly and helpful. Got some wiper replacements and he offered to put them on for us. Top Notch! We’re definitely going back for our future automotive needs. Augustine is a credit to your organization. Thank you.

Augustine was so helpful in Scott’s Valley last night! He helped me find the year of my sons BMW (2001) and get the right Battery for his 21st birthday. His knowledge and care shows well for the company. Thank you so much for Augustine!

The guys working acted inconvenienced by my presence let alone my questions. Granted, it was near closing time, however I've had a lot better customer service at other locations. I was the only customer shopping and stood in front of the counter waiting to ask a question, while one employee sat by the register looking at his phone oh, and another was nearly six feet away organizing inventory on display near the register. I had to iniate the interaction and I did so by asking the guy who was sitting by the register if he was on the clock, (I wouldn't want someone to bother me on my lunch break.) He responded with, "Well, what do you need?" And after reading this right now, I feel kinda silly saying that this interaction bothered me, but it really did. I had already spent 5 or so minutes scanning the shelves of every aisle in the store, being the only customer there, I felt I should have been approached by an employee to assist me in my search. They didn't carry what I needed but I bought a tool I could use, anyway. Was going to rate 2 stars but will change to 3. The fact they didn't carry what I needed shouldn't weigh in on the review, considering it was a part for an aftermarket piece of stereo equipment.

Friendly and knowledgeable staff. One of the guys even came out to my car to make sure the part was compatible. Huge selection of common needs such as motor oil and light bulbs.

Fast, efficient, and helpful. They tested the battery and charging system in my car, found the belt I needed and had me on my way in just a few minutes. These guys get 4 stars!

O'Reilly auto parts is the best. I absolutely hate working on cars, therefore, I know next to nothing about working on autos so I really NEED all the help I can get when it comes to any " funny" sounds My auto might make, to that add being on a budget during this covid crisis I just can't afford to walk into a repair shop and say "fix it". The guys at Scott's valley O'Reillys went above and beyond the call of just doing their job, they were knowledgeable about how to check and see if a part was bad and talked Me through checking it. I have been to quite a few parts stores and have never found both the knowledge AND willingness to share said knowledge with Me. I really can't express my gratitude enoughfor their help and in hindsight regret not getting their names so I'm sure I'll be writing another review tomorrow after I go pick up My parts and install them...... -To be continued-.........

Cant wear a mask I have copd was told to leave store so I went to the local parts place down the road and spent my 1200 dollars there. U would think after 12 18 hr days keeping this town from burning down u could at least take my order out front. But no worries local business got my money enjoy!!

Jonah was super rude to me, I ask if they had car battery, he said no so I looked for a while. I found it! I told him that they did have it and he said “wow cool”. I will never be going back to that o’reillys again!

Disappointed that Staff declined to help me install headlight bulbs, even when dusk was approaching and I said one light was out. This has never happened to me before at O'Reillys - that's one of the reasons I shop here. Hopefully this will change, for the better.

I went to get my headlight bulbs replaced under warranty because they stopped working after only a few monthes and i asked the woman at the counter if she could help me with this and she refused to help me retrieve the headlight bulbs from my car even though this is a service oreilly normally offers. She was very rude to me the entire time i was at the store and acted as if she didnt want me there. Not sure if i will ever go to this store again.

I went to drop off some used oil. An older man saw me on his way to the back so I asked him about used oil drop off. His reply was "I'm busy!" Ok, I know he was attending other customer but at least a "be there in a minute" would've been nice. Only reason I come here is for oil recycling purposes they lost my business long time ago and today's reaffirmed my choice.

Okay so I'm here right now, I've gone to other O'Reillys and other places and they all know how to change a battery in a car. This place doesn't, they started the job took off our bar and disconnected the battery and then said oh this is too hard I can't do this. So my dad and I changed the battery right then and there instead. I don't understand how they don't know how to change a battery. Or they are plain to lazy. Do not ask John for help, he is the slowest and is not very knowledgeable about cars.

Needed to have my car battery changed, but wasn't totally sure that was the problem. Ryan offered to check the battery without hesitation, and when it was confirmed bad, he made it simple for me to pick the replacement and changed it for me in the parking lot. Really appreciated the genuine willingness to help and keep the process simple.