if I see an autoworks sign I’m scared to park my car there even if its 100% okay to do so. I had to check my pockets while writing this review to make sure they didn’t have their hands in there
Looks like they make puppet accounts and give themselves good reviews -- like others said, unprofessional and incoherent not just to others but to themselves as well: shop looked like a mess, I doubt they are real mechanics, they towed my daughter's car she'd just pulled from a family member's house, she'd paid full back reg and scheduled a smog -- I called and they said $$ fee and they close at 5pm. We were there at 1 pm to get docs from car, then to city and back with a release, only now they want $$$ because it is past 2pm and then cited the law: the guy called me a liar that he never said 5 pm, then we got aggressively yelled at by their friend for asking questions who said it's disrespectful to ask questions. Don't ask questions here for your personal safety apparently.
I want to say Thank You for Autoworks for fixing my Charger. Thank you to the mechanics who did a wonderful job. I recommend Autoworks for anything. Once again than you for fixing my Charger.
My car got towed illegally by this company when I was parked legally in an apartment complex in the visitor parking for less than 24 hours. Tried to get the car back the same day (friday) it was towed only to get told only the registered owner can pick it up. Lady at the front desk said we can get the car anytime tomorrow (Saturday) and saying they are open 24 hours. Come the next day just to be closed. Called the number on the window and lady over the phone states "we are closed, you were supposed to make an appointment. We will have someone there within an hour". Really horrible customer service and communication with this company. They are just stealing money from people with ridiculously high prices and horrible communication.
Just bought a car from here. I was working with Sandra throughout the process and she helped me get my commuter car. The customer service is amazing and I would highly recommend coming here for any of your car needs!!
Bay Area Autoworks is terrible! They towed my car without giving me any clear explanation, and the price kept going up every hour. Every day I had to pay more, as if they were just trying to scam me. The staff was rude and didn’t care at all. I will never deal with Bay Area Autoworks again — completely dishonest and unprofessional!”
Sandra and the mechanics are friendly and helpful. I have had my vehicle’s serviced several times. They are thorough and reliable. I highly recommend them.
Such a great company! I’ve got nothing but fantastic things to say about them! They’re super reliable, very communicative, compassionate, and very reasonable! They do more than towing and always help me when I’ve had things happen with my car and they take such good care of it!! I highly recommend them!
Great awesome customer service support. They answered all my questions that i really was concerned about. they answered my calls quick and even called back when promised. Overall if you guys ever need help I recommend Bay Area AutoWorks and Towing.
I had a great experience with Bay Area AutoWork & Towing! The service was top-notch and fast. They really treat you like family—honest, reliable, and they genuinely care about getting you back on the road safely. The quality of their work shows, and they kept me informed every step of the way. Highly recommend if you’re looking for dependable service with a personal touch.
They kept my car an extra 27 hours after I set an appointment and paid 490$ (for a single night after they towed my car) to get it back. They took my key and their driver was sent to Oakland and SF while I was meant to sit and wait. I wasn’t able to do anything the past two days because I’ve been waiting for them to return my car and my keys.
They gave me an appointment for 3pm on Saturday. They didn’t have my keys with my car so I couldn’t pick it up even after I paid. They told me they would return it yesterday afternoon. Again they told me they would return it at 2am this morning. Then I was told 11am today my car and keys would be returned only for them to again, not return my car. Every time the appointments came up, I called and I reached out multiple times before I got any kind of response. If you have the choice, do not work with this company.
After 12pm on Sunday I called multiple times before a man picked up and was incredibly rude to me. For context, the night before when they agreed to send my car at 11 AM rather than 2 AM, they had agreed to reimburse me $50 for the inconvenience. When they didn’t show up at 11 AM, I texted. When they didn’t respond, I called and texted at noon. When on the phone, the aforementioned male voice said they would come in the next 2 hours. They did not come in the next 2 hours. At 3:30pm I called and was told it was on the way. At 4:30pm I texted asking for an ETA. I did not get any response. At nearly 5pm I texted and began calling repeatedly. I was then told I would get my car at 5pm. I did not get my car at 5. I was then told I could get my car at 6pm. I did not get into my car until about 6:20pm.
This entire company is holy unprofessional; they have horrible customer service, horrible response time, they overcharge “services” to extract as much from customers as possible. The only compensation to all of my time wasted was one Uber and 100$ reimbursement. I paid them a net 390$ just to waste my weekend and play games with my livelihood. I wish I could give them a 0 star.
I wish I could put 0 stars. My car was towed (Friday) to their storage site at 2745 Spring St and I went to pick it up the next day (Saturday) and only after paying did they realize they took my car keys to SF/Oakland in a separate truck. Being that it was an inconvenience, they offered to Uber me to my next appointment for the day and return my car later that afternoon. At about 6pm on Saturday I called asking what the ETA was for my car before being told it would be dropped at 2am at the earliest. Given that it was a ridiculously late time, they offered to refund 50$ and come the next morning. When I suggested 7,8,9 or 10am, they said we should agree to 11am so “[I] can get some sleep.” In my ignorance, I trusted them and went to bed. I texted the next morning at 11am to coordinate the delivery but was ignored. I texted them again at noon but was ignored until I called. Only once they picked up, the male voice behind the line was incredibly rude and hung up on me after offering to refund another 50$ with another promise of delivery in 2 hours. 2 hours after noon is 2pm. I called at 3:30 and they informed me the driver was on the way. I live a maximum of 40, 50 in heavy traffic, away from the Redwood City location. I waited patiently until 4:30 before texting. At that point I was already fed up. I waited until about 5pm before texting again and calling. No response to either. Not until I called 8 times did I receive a text. Afterwards, they promised to return my car by 5pm and then again by 6pm. They have since stopped answering me and I have not yet received my car.
Excellent service. They guided me through the whole process and recovered for me a vehicle that had been driven to California from out of state unauthorized. Definitely recommend them if you find yourself needing a tow or recovery.
Amazing service, communication was clear and efficient. Sandra and Cesar were amazing. I highly recommend this place. Helped me with an accident and helped submit all the photos and paperwork in a timely manner. Accommodated late towing to get the car in. Couldn't have been happier.
Reply: Of course, we are VISITORS by the family and friends of that tenant, who ALOWS park in that spot when it is not in use. I'm not using the spot as public parking, but you're not educated enough to read the CA laws. I parked at 5:15pm, and the call was at 5:35pm, but I see that from this scam, you’re surviving, affecting other people like me, who is a health provider for kids with autism, but I will not hesitate to move forward and place this under investigation.
BE CAREFUL with this scam. My car was illegally towed. The building manager has an agreement with this place (maybe for a commission), and they charged for a whole day when my car only stayed there for less than 10 minutes. My car wasn't blocking any entrance. This Hispanic lady was pretty mean. I'm pretty sure it is not regulated because they want the payment on Zelle to avoid paying taxes or because they are illegally working there.
Predatory towing occurs when tow trucks and companies use a “spotter” who calls the tow truck to initiate a tow. Although it is generally not illegal, it is often morally wrong.
“The California Vehicle Code outlines conditions for lawful towing from private property. Property owners or their agents must provide explicit authorization, except in situations like blocking an entrance or fire lane.”
I had a fantastic experience with Bay Area Auto Works! They were able to identify and fix the issue with my car, and their expertise really put my mind at ease. Friendly service and great communication. Highly recommend!
This company towed my vehicle from a place I was having breakfast. I understand I missed the small posted sign up on the property that said some spaces were for a different business(that’s 100% my fault). However I got in contact with this company before vehicle even made it to their yard. It cost me $572 to get my vehicle back. Again even though it was my wrong for parking where I did. The prices they got going are insane. Just outrageously wrong in any way possible.
This place is great! They have towed my car multiple times after breaking down and have done a wonderful job fixing it! I would recommend bringing your car here if you need any work done. They are professional and have awesome customer service! Any work I’ve needed from a tire replacement to my head gaskets being replaced, I’ve come to autoworks, they are the best!
Bay Area AutoWorks & Towing is hands down the best towing company in the Bay Area! They’ve helped me with everything from flat tire assistance and car breakdowns to emergency towing and auto repairs. They even towed my car during the recent flooding in the Bay Area. Their team is fast, reliable, and professional, making them my go to choice for local towing services. If you need towing or mechanical services in Redwood City or surrounding areas, I highly recommend them. They’re the best at what they do!
The AutoWorks team really took care of us. They restored our car and made it brand new. The paint job was a very unique one and they matched it perfectly. Thank you AutoWorks !
My car suddenly broke this morning, I called Bay Area Autoworks to help out with the situation. They immediately picked up the phone and quickly arranged a driver who arrived within 20min. They were also very patient with all of my questions since this is the first time I’m running into this situation. The driver was super friendly and got really good skills too. I was initially worried because my car got a pretty low front lip. The driver was super careful when setting up the hooks for pulling my car onto the towing truck and took care of every detail carefully. Everything went smoothly and my car was delivered to the dealership for repair safe and sound. I really appreciate the professional and efficient help they provided that truly saved my day!
The service is always great! I take my car there for regular maintenance, prices are pretty competitive and the service is great. They’re very attentive and they go out of their way to make sure that I am taken care of every time I come in. It’s a one stop shop, they always fix my dents too and the tires were at a great price! I really recommend a shop for all your car needs.
This company took my car from where I was having lunch and they really taking advantage and they are charging more than $700 to get my car back . I just parked there for 5 minutes the moment I check on my car it wasn’t there anymore . They were already waiting for someone to come tu eat to that restaurant and park i called the company right away the guy put me on hold for 20 minutes…. I want to know where my car is and they don’t give me an address they probably don’t know where my car is … why this company is charging elevated price I don’t even have that kind of money they’re crazy want to take advantage of the situation… taking easy money from the people….i hope one they they get there car towed and they change them doble so they can feel how we feel … fine a real job … you like easy money and take advantage that all you want This people took money from a woman that works hard for her family and they were probably happy getting the money they probably think they getting rich but they not only charge you a lot they take your car if you are nit able to pay de fees then they sell it … this is all about money I hope you realize one day what your doing is stealing money and cars from people that works hard … you’re taking advantage… and you are insane on what your changing …. Put your self to work and have a decent job … honestly I hope your clients read this review and see who you really are … dont trust this company and go somewhere else they only see how they are gonna take advantage of you and get your money ….they don’t care about anything else … I will never recommend you to come here …or hire this company
I recently had the pleasure of experiencing top-notch service at Bay Area AutoWorks, and I cannot express how impressed I am with their professionalism and expertise. From the moment I walked in, it was evident that customer satisfaction is their utmost priority.
The staff at Bay Area AutoWorks is not only friendly and welcoming but also highly knowledgeable. They took the time to thoroughly explain the issues with my vehicle and provided clear, transparent details about the necessary repairs. This level of transparency gave me confidence in their work and ensured that I felt comfortable throughout the entire process.
The efficiency with which they handled my vehicle was truly remarkable. The mechanics at Bay Area AutoWorks demonstrated a high level of skill and expertise, and it was evident that they take great pride in their work. My car was returned to me in pristine condition, and the issues were completely resolved. It's clear that they go above and beyond to deliver exceptional service.
Additionally, the facility itself is well-maintained and equipped with the latest technology, reflecting their commitment to staying at the forefront of automotive repair and maintenance.
I would like to extend my gratitude to the entire team at Bay Area AutoWorks for their outstanding service. I highly recommend them to anyone in need of professional, reliable, and customer-centric automotive care. They have certainly earned my trust, and I will be a loyal customer for years to come. Keep up the excellent work!
Cesear and Sandra run a great shop. Only place we trust in Bay Area. We first went to them when we had a tire blowout incident and the dealer’s quote was more than twice that of Cesear’s. He fixed the car without issue. We have since been going to them for maintenance. When we bought a used car we ensured we had Cesear check it out. Overall, Cesear has painted our vehicles, replaced an audio system to install carplay, done brakes (and he backs-up his work!), transmission cleaning, and more. And all were done very well at a competitive price.
Sandra is always kind to my son. They are easy to get in contact with. Overall just a phenomenal place I would recommend to family or friends.
Super happy with Caesar, Sandra and the crew at Bay Area Autoworks! They found a great low miles engine for my Toyota Landcruiser and installed it quickly and at a great price. They replaced the seals and double checked everything and it is running better than ever. They are the nicest folks and did everything they could to make me happy. They have detailing too, will be giving that a try very soon. Thanks Caesar and Sandra!
I called Cesar from Bay Area Autoworks on New Year's Night after an accident with my car on the 92 highway coming from Half Moon Bay. Cesar was quick to respond to my call with details after I provided him my location and he event sent status update with ETA. He got to my location fast which was a godsend because these are very cold winter nights in the bay area and I was in the middle of nowhere. Once he arrived, he quickly hooked up the car and we were on our way to his shop in Redwood City where the car would be stored awaiting next steps from my insurance. He even gave us a ride back home which was really nice. Overall Cesar was very communicative and professional at his job but at the same time personable. I'd highly recommend calling Cesar from Bay Area Autoworks for all your towing and auto service needs in the Bay Area.
Jan 04, 2023
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