7:30:00 AM - 10:00 PM
7:30:00 AM - 10:00 PM
7:30:00 AM - 10:00 PM
7:30:00 AM - 10:00 PM
7:30:00 AM - 10:00 PM
7:30:00 AM - 10:00 PM
7:30:00 AM - 9:00 PM
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Same Day Service Available
Price Quote Guaranteed
Top Dollar Paid for Your Vehicle!
Working Time and Location
Monday
7:30:00 AM - 10:00 PM
Tuesday
7:30:00 AM - 10:00 PM
Wednesday
7:30:00 AM - 10:00 PM
Thursday
7:30:00 AM - 10:00 PM
Friday
7:30:00 AM - 10:00 PM
Saturday
7:30:00 AM - 10:00 PM
Sunday
7:30:00 AM - 9:00 PM
What clients say about O'Reilly Auto Parts in Redwood City (CA)
Recently I found myself in a bind when my headlight went out in my Jeep. I first went to Autozone where they would not help me so I came to O’Reilly Auto Parts on El Camino in Redwood City where Taylor went above and beyond his duty to help me with my problem. I will continue to come back to this store for the amazing customer service. Thank you Taylor. I am grateful for your help.
Horrible location. Horrible customer services. Ive been waiting on the side of the road for 2 hours for a 1pm delivery and the whole time the store has been waiting to get the items in stock. But then they realized they just didn't scan their own inventory and had the items.
I've always known O'Reilly to be a helpful place and generally spend a good bit of money here. This location left me with a bad taste in my mouth and I'll avoid them all later.
Super friendly staff, very knowledgeable, extremely helpful. Everyone there was amazing, a friend of mine had bought a battery about a year ago and it went bad so we went there and they offered to recharge it for free. When that didn't work then they replaced the battery free of charge. No questions asked. Gave us a brand new battery. Didn't charge us a dime way to go O'Reilly Auto parts.
Worst place to order parts from if you own your own automotive business. Parts may arrive broken and the O'reilly commercial parts department at this location may not take immediate action to rectify the solution leaving the customer stuck at the shop.
Needed to get a windshield wiper and this one was the closest. Should’ve just gone to another store. Terrible experience all around. Long lines. Extremely lazy service. They all seem to just do whatever is convenient for them and not the customers. Their items are also always dirty or opened.
This place is a joke the staff are rude I brought my warranted starter in and the guy had the nerve to tell me I didn't purchase this starter from oRiley's even though my account shows I purchased the same starter from the store in Hayward I was broke down and this jerk refused to honor the warranty I have never been treated this way bY oRiley's I WILL BE TAKING MY FUTURE BUSINESS TO AUTOZONE HOPEFULLY THEY WILL GIVE ME RESPECT DO NOT SHOP AT THIS STORE BAD BAD STAFF TY
O'Reilly's, please teach your sales people some skills. Needed a part and found it on your site and it said there was one in stock in San Carlos. Went there and apparently it was not really in stock. So they called the store in Redwood City and asked if they had one. After a few minutes, the person at Redwood City came back and said they had the part and it would be waiting at the counter. I get to Redwood City and tell one of the counter people the part I need and that someone already pulled it and it should be around the counter. He looks and doesn't find it, checks the stocked location and does not find it. Tells me they don't have it. I ask to see the manager and he says the manager is not in. I ask if he could check with others to see who talked with the other store and he says that he can't. I will no longer be using O'Reilly for any more parts. To many options to be jacked with for a simple part.
O’reilly, please please get a self checkout option….. 1 employee at the counter, obviously people need help getting the right part and that takes time and expertise, but simply checking out needs to be an easier process. This happens to me at this location all the time. Please note, the employees at this store are very helpful, patient, kind and knowledgeable. This is an ownership/management issue.
It was good the staff where very helpful in the items I was looking for was able to get in and get out very quickly and they are very stocked with everything you need for your car I was very satisfied with the store plus great atmosphere inside must go and see what you need it will be there for sure.
Wonderful customer service. My windshield wiper flew off on the highway, and I was able to rush here to get one. They made sure it was installed correctly. Wonder service! So grateful!
One time business with this repair store. Charged you high and mess your stuff in the car, therefore, they deserved to be 1 star...Their labor fee is three times higher than the part price while their professionalism is three times worse than they should be.
I got a part and it was wrong went back told me to hold on to the part and order the one I needed and was told it would be in on the 10th of that month and they would return at the time the part and paid the difference for the new part I went on the 12th giving them time not there time passes is now 2weeks called to be told it was returned on the 9th no call it was in horrible customer service returned item and went somewhere else
This is a well-stocked chain auto parts store. I went there for engine oil and was able to find what I needed. It should be noted that several auto parts stores I have visited in the last several months had partially empty shelves for engine oils. This is a busy store and the employees are helpful and knowledgeable.
This place has never let me down. When other stores have closed or not had what I have needed I have gone here and been properly taken care of. No one batted an eye when I replaced a brake light in the parking lot either. A little seedy, but functional and reliable.
These guys never answer the phone when I call. Ones I was in line there at the Redwood City store and called just to see what happens. They all ignored it and the store manager name starts with a P! just walked away to the back. There was workers walking around everywhere And no one got on the reg to help and the line just got longer I think the store needs new management. Also pick up the phone!!!!
Worthless staff..... no concept of customer service.... no idea how to serve customers efficiently. Had ONE long line of customers... some needed only to pay for one or two items. Others needed expensive time-consuming help. Only buying one bottle of car wash solution.? Too bad.... you'll just have to wait behind the guy who needs help finding three obscure parts and also get battery tested.......seriously?? . Only 3 employees helping behind the counter. 12 customers in line. LONG wait. I needed my battery tested....20 minutes in line...30 minutes for the test. I was then told it was bad and needed to be replaced. I took it to another auto parts store..... tested/ charged and holds charge just fine and should last another year or two. O'Reilly's..... NOT GOOD
Horrible! DINO iS THE WORST AND LAZYEST sales employee I have ever interacted with. He was extremely rude and aggressive right away! He called me Amigo several times when I’m not even Hispanic or Mexican! I don’t want to explain my experience at the store because it’s way to long. I truly feel like he should not work with people or the community. HE ALSO TOOK HIS MASK OFF TO SCrEAM AT ME! I am going to Autozone for now on! ZERO STARS!
Visited your store this morning was attended at counter by your staff He had to refund to my card a item we were returning and he messed it up by recharging me for some other item we did not purchase. On pointing it out he rudely with out apology tries to reverse transactionmb Then unable to do so pays me in cash.No apology or explanation about it. I we wanted a check engine done which he rudely declined saying come later we are busy. The customer service sucks with individuals like this.
Walked in at 8: 30, went in to get some wax, 4 people in line one person helping while the other three sat in the back. then the guy goes back to get a part and there's nobody at the desk and nobody came up to try to help anybody in line I put the wax down and walked out. The store is small and very limited selection don't waste your time.
Not bad, went in to get a couple things and for the most part I got what I needed. But the thing that I WANTED didn't happen because I needed help...but they weren't wanting to help because they were going to close five minutes later. That's fine, I get it, been working all day in you want to go home. That's what I didn't get was the fact that their trash cans were so overly filled and they were about to close, yet they were kinda just standing around? DUDE... they were literally overflowing into the available parking spot that was right in front of the entrance Gross...
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