Citizens Towing & Impound in
Woodlands (CA)

Nice easy transaction. Would be 5 stars but It was a police impound so yeah.

I want to give a big thank you to Citizens Tow in Woodland Ca. I called AAA for a jump start. Come to find out it was the starter. And I had car full of groceries. They took me and my car into Esparto helped me unload my groceries and then proceeded to take my car to my mechanic in Fairfield. Absolutely wonderful driver too. So courteous and understanding once again very much appreciated Debbie

I was going to and had left a very negative review and score, on and off. According to how the day unfolded. I'm leaving it with five stars because they recommended me to F&M Auto Repair who otherwise did an amazing bit of work I cannot appreciate enough. (And also, I'm pretty certain my points of contention were a consequence of outsiders to these businesses ..) The employees here have been amazing since I first met them. I would make a note that there's at least one in person here who should be being cross-trained because they're more than capable and yet is not being as such for some reason. Otherwise, Cole is a wonderful gentleman as well. The owner and I have a dispute, because she does not feel she needs to adhere to the California privacy and data laws that mandate disclosures of any information belonging to a client, customer or person whom you hold data of. Edit:: unfortunately, after I wrote that, I think I made Cole have a conniption. I simply asked for information that I am entitled to by California law (CCPA & CPRA Civil Code 1798.100 et seq.: ). and did so in a very calm manner. He said I was being passive aggressive because I was citing things that made him reply He is not a lawyer nor would he be willing to read it himself. He had become very tense and very fearful,- It seemed. Luckily, he gave me a golden gem,- he told me he was instructed to not make those disclosures by law enforcement agencies. She suggests that rather than her making the necessary disclosures which she is required to by law,;, it would make more sense that I go to the governing body where I'm going to get another copy of the same information anyway as I must,- while she redacts information in a way that is unlawful. This may be the same individual who is responsible for not cross training, otherwise capable and talented Associates.

The worst towing company around Never get service from them They don’t care about the public They’re just worried about their contracts with CHP and AAA That’s all this company is in it for and turn their backs on the public I think twice before calling them

Marco was wonderful helping me get my car towed from our house to the shop. Quick, friendly, and knowledgeable. I felt at ease that he was going to take care of my vehicle and drop it off where it needed to go. It was seemless service!

From Woodland to Little River, Driver and truck were excellent, clean, caring for my vehicle, dog and me the passenger, professional. Very nice combination of qualities all around. I appreciate their help from the initial phone call from their office to their pickup and delivery. Thanks!

Tried to ask for some information on an abandon vehicle woodland police have asked to get towed. When I called they said they do not tow abandon vehicles. When I mentioned the police department said there is no reason why they cannot tow the vehicle the response from the gentleman was “because I don’t want to tow it” then hung up. This was on 6/18/2024 at 1:39. I do not mind paying for the tow service I am unsure what I did to warrant such rude behavior.

I would give them 6 stars if I could. Craig went above and beyond to help me out, he even dropped me off at a hotel after he towed both my car and trailer off the freeway all the way to a transmission shop an hour away. Absolute lifesaver.

Recently had to get 2 cars fixed through AAA, and Citizens provided an excellent service! Kim, Nathaniel, and Ulysses were very helpful and understanding, even through some mix ups on my part. I would highly rec this company to anyone!

Thank you Citizen towing! Two team members helped us today and both were so nice and professional. Would highly recommend this company!

I've used Citizens Towing (via AAA) several times over the years and they are ALWAYS amazing! Fast, professional and pleasant. Last night my car broke down at midnight. Jason showed up in a matter of minutes and very efficiently got the car to the shop and me back home in a matter of minutes. Jason made an unpleasant experience, very bearable with his fast, professional actions and great personality. Thanks Jason and Citizen Towing!

Sunday night flat tire running into a pot hole on I 5 in Dunnigan. Called Citizens Towing, nice friendly voice helped me the whole time while she was looking for one of their drivers. She found Kody who came to the rescue, what a great guy. Kody's friendly attitude and professionalism got me on the road. The spare tire was a very unique tire, but Kody got the job done. Thank you so much. Sunday night with a Cold front that made things difficult I appreciate 🙏 your help. Thank you ! Rigo Delatorre .

Today I had my 1st tow experience and David made it great. He was so kind and patient while I fumbled around my car, he taught me things about my car I had no idea existed, and explained the entire process. This wasn’t the way I wanted to start my day but I am so grateful Citizens and David took great care of my car and me.

These guys are so very reliable and friendly! We’re lucky to have them here in Woodland.

Used to work here and hands down the best staff and all drivers are fully trained and definitely qualified to tow your vehicle trust me i know that first hand. the prices are fair for current towing rates this is a factual review from a different perspective because even I have been towed by citizens off of I-5 when my radiator blew Josh was definitely fast to arrive and his trainee Bri had me loaded up and off the highway this was before I was even given the opportunity to drive with them myself unfortunately i don't drive with them now and thats ok it was a good time while I was there. Good luck to everyone i've met there you all were awesome sorry things didn't work out. Hopefully this will help anyone who may need to get a tow.

Completely useless waste of time. Waited 3 hours for an emergency tow for them to cancel. Don’t use these unprofessional wastes of human life

Had a flat tire and called AAA. Citizen towing was there with in 15 minute. Wallace and Mathis were friendly, professional and quick! I hope I never need another tow but if I do these are the guys I would want to show up. Thanks for making us smile on a bad day

LIFESAVERS this tow company is a life saver AND the cheapest prices in the area FACTS💯🙏🙏🙏 I was stuck in mud off the 16W. For hours until two super cool and extremely helpful sherrifs and Citizens towing came to help me out. Myself and my family thank your towing company and I'm extremely grateful that you guys helped me get out of there 37° in the middle of the night ... MAN😎🙌✊ LIFESAVERS!

The tow drivers are super friendly! The staff at the yard were super helpful during a difficult time after a wreck. Assisted me beyond the call of a tow yard. Would definitely recomend them!

Called in a tow from Citizens Towing to move a car from one secure location with a mechanic to another. They would not take a credit card payment by phone, would not accept my proof of ID even though the car was with a service center, and the dispatch lady was really difficult and un-cooperative. I cancelled the tow even though they were there and called another company out of Davis and got great service.

The receptionist/employee Bonnie was super nice and very helpful. I appreciate everything her and the other Employee did for my sis inlaw

5 mins with a new battery!! Highly recommended. Great guy. He first tested are battery, then told us prices. Then replaced it. It was so great. They brought their shop to us.

Citizens was dispatched by CSAA to help us with a flat while on 505. The driver was fast and courteous. Helped us out of the "bee filled" predicament we got ourselves in where we stopped. You never know what you'll run over on these fwys.

Car stalled on Highway 5 offramp on Labor Day afternoon. Called AAA and they contacted Citizens Towing. Received call from Bonnie who was very helpful and she immediately dispatched a tow truck to assist. Unfortunately we failed to say we were in a 4 wheel drive and the tow truck could not tow. Citizens towing then immediately dispatched another truck with a flat bed for a 120 mile transport home. Excellent experience with this company and drivers Wallace and Craig.

Great experience tonight with these guys. Excellent, rapid response. Much faster than projected. Careful, methodical approach. James communicated everything clearly and went out of his way to make sure everything was perfect.

I was traveling from Portland Oregon and my truck broke down on the highway and AAA had me on the side of the highway unsafe for several hours, finally AAA called Citizens Towing and the owners Angie&Doug was so helpful they stored my truck over night and I had it shipped the rest of the way. But I just would like to say again Thanks to the owners and the tow driver Dan who picked my truck up and kept it safe while I continued my journey. I would refer this company to anyone. Service is 💯.

I'd like to Express my upmost gratitude to Citizens Towing for flawlessly towing my car, but mostly the exceptional employee WALLACE that made the whole experience wonderfully pleasant and I truly enjoyed his company during what would have been a long, unpleasant tow normally. Thank you so much for helping me get home safely and genuinely being a kind person who is super cool, too!! You're the best!! A+++